Best Buy Geek Squad, Agent (CIA) Interview Questions & Reviews

Updated Aug 26, 2014
Updated Aug 26, 2014
82 interviews

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Interview Experience

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82 Candidate Interview Reviews Back to all interviews

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Geek Squad, Agent (CIA) Interview

Anonymous Interview Candidate  in  Dallas, TX (US)
Anonymous Interview Candidate in Dallas, TX (US)
Application Details

interviewed at Best Buy in August 2014.

Interview Details

Everything was great. He spoke about the company and what I would be doing. I already know a lot about tvs. They helped me with talking to customers. I picked it up quick and moved it fast. Just talk about how well you can talk to customers. You will do fine

Interview Questions
  • Nothing,just the basic questions you can find online or YouTube.   Answer Question
Negotiation Details
Offer,take it or leave it
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Best Buy

  1.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  Union, NY (US)
    Anonymous Employee in Union, NY (US)
    Application Details

    I interviewed online - interviewed at Best Buy in July 2014.

    Interview Details

    Terrible and unorganized, was scheduled for a 3pm interview and showed up an hour early to wait until that time and then having someone tell me the hr manager isn't here cause he left early.

    No Offer
    Difficult Interview
  2.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  Greenville, SC (US)
    Anonymous Employee in Greenville, SC (US)
    Application Details

    I interviewed online. The process took a day - interviewed at Best Buy in July 2013.

    Interview Details

    I filled out the application online and the main manager not the GM called me. Thats very ususual they'll call you and schedule an interview. Pick a time and day, They gave me two options and I took the soonest time. You wait in the employee break room for a few minutes and the main manager does the interview and There are several departments in Best Buy. Auto Tech is the people who install the car stereo and Lifestyle department is the people who help you find a video game and Then Theres mobile where they sell you a cell phone, Geek Squad is the Heighest paid entry level Job There $10/11 to $16/17 per hour, Those are PC technicians who fix and repair hardware related issues with your pc electronic you either bought or didnt buy at Best Buy. Whatever you applied for is what they will interview you for unless The Interviewer wants to bring it up what department to work in. I was looking for a smaller less hectic job this wasnt the place to apply I dont reccomed working here. To me Best Buy Mobile Stores at the Mall are the Best Jobs Best Buy offers

    Interview Questions
    • What would you do if something happened or what issues have you resolved in previous jobs.   View Answer
    • If we have an employee who calls out and we called you to come in what would be your answer,   View Answer
    • What would you do if an employee asked you for help   View Answer
    No Offer
    Negative Experience
    Easy Interview
  3. 2 people found this helpful  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate  in  Monroe, NY (US)
    Anonymous Interview Candidate in Monroe, NY (US)
    Application Details

    I interviewed online. The process took 1+ week - interviewed at Best Buy.

    Interview Details

    Fairly general interview questions. Very friendly interviewers. It was a 2 interview process. The first one seemed more along the lines of informing you about the position to see if you still were interested. The second one had more questions along the lines of work ethics. Both interviews seemed laid back, but still had the important questions.

    Interview Questions
    • Unexpected: What are your views of customer or employee theft?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed in-person. The process took 2 weeks - interviewed at Best Buy.

    Interview Details

    Meet with Geek Squad Manager and Store Manager. Interviews weren't substantial and they took me at my word on my experience. More focused on sales experience than technical. I had all the basis for an A+ cert but they were more happy that i'd worked as a sales rep elsewhere.

    Interview Questions
    • What experience in sales and computer repair do i have.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 2+ weeks - interviewed at Best Buy in May 2014.

    Interview Details

    Phone interview -> Geek squad manager interview -> GM interview

    Overall process took pretty long, but got the job and is working now.

    Asked a lot of situation questions such as tell me one time...

    and of course tell them you can sell anything they want you to sell

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Employee  in  Tucson, AZ (US)
    Anonymous Employee in Tucson, AZ (US)
    Application Details

    I interviewed online. The process took 1+ week - interviewed at Best Buy.

    Interview Details

    Someone in HR initially called to ask about availability and if I still wanted then position, scheduled an interview for 2 days later. The manager was really disinterested and had half a pen in his mouth the whole time. He seemed bored and it immediately turned me off wanting to work for Best Buy.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  8.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate  in  Nashua, NH (US)
    Anonymous Interview Candidate in Nashua, NH (US)
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Best Buy in October 2011.

    Interview Details

    Hiring process is fairly simple. First will be with an HR rep. Second will be with a manager from your prospective department. Communication after application will really depend on how decent a manager your store has.

    Interview Questions
    • How would you deal with a difficult client? (Standard question for CSR's)   Answer Question
    Negotiation Details
    They negotiated with me because I had a four year college education and I started at what most agents of 2-3 years were making. If you are fresh with no exp you will be starting at whatever base is.
    Accepted Offer
    Neutral Experience
    Easy Interview
  9. 2 people found this helpful  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate  in  Texarkana, TX (US)
    Anonymous Interview Candidate in Texarkana, TX (US)
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at Best Buy in June 2013.

    Interview Details

    After putting in my application I was contacted within 2 weeks by one of the employees to set up an interview. My initial interview was with the DCI (my current supervisor) of the store. He asked 3 basic questions (Tell me about yourself and why you want this position, Name a time you went above and beyond to help a client and what was the result, Tell me about a time that you had to deal with a frustrated/angry client and what was the result of it). The interview gets better when he gives me time to ask questions and I feel that is where they find out if you are right for the job due to the amount and type of questions you ask. After that in about another 2 weeks I was scheduled to interview with the general manager of the store. He asked me some basic business questions (what would you do if you saw an employee steal a quarter out of the register or a small product like a soda or something). After a few of those he offered me the job and then we talked pay. It felt like you could bargain it up a bit if you were willing to try. After that you take a drug test and finish the paper work then you start training.

    Interview Questions
    • Not so much the base questions, but the hardest would be is if you have any questions for them?   View Answer
    Negotiation Details
    I was able to talk my starting pay up a bit due to qualifications and the simple fact that I was assertive about it. Key is to be assertive, but not disrespectful.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Geek Squad, Agent (CIA) Interview

    Anonymous Interview Candidate  in  Temple, TX (US)
    Anonymous Interview Candidate in Temple, TX (US)
    Interview Details

    A few technical questions asked. Questions about how you would handle certain situations.

    Interview Questions
    • Name a time you had to go above and beyond to help a customer.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

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