H&M
3.3 of 5 481 reviews
www.hm.com Stockholm, Sweden 1000 to 5000 Employees

H&M Part-time Sales Advisor Interview Questions & Reviews

Updated Apr 12, 2014
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Accepted Offer

Positive Experience

Easy Interview

Part-time Sales Advisor Interview

Part-time Sales Advisor

I applied online and interviewed at H&M.

Interview Details After many online applications (and rejections) I finally got a phone call and arranged an interview. The interview selection process is kind of ridiculous, they just chose people at random for the interview so if you get a rejection email, keep applying.

The interview was approximately 20 minutes and easy. One of the women asked the questions and the other one wrote down your answers. We started off going through my CV, flexibility and they asked me to talk about my past work experience. After that, they started asking me questions like

1. Why did you chose to apply at H&M (mention their collaborations with different designers, they will love that)
2. Did you apply at other jobs and why would you pick H&M if you get other offers?
3. Describe the best customer service (they want you to tell them how you will treat customers from the moment they walk in until they walk out)

They gave me different scenarios that could happen at the store and how would I deal with them.

Interview Question – Where do you see yourself in the future?   Answer Question

Negotiation Details – Got a phone call saying that I was offered a job.

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Accepted Offer

Positive Experience

Easy Interview

Part-time Sales Advisor Interview

Anonymous Employee
Bratislava (Slovakia)

I applied online and the process took 1+ week - interviewed at H&M in June 2013.

Interview Details I responded to a job add online on hm.com. Short after that, a department manager called me, and invited me for interview. On the phone, they were already asking basic question, like if I can work night shifts and weather I can take weekend shift, and if I can work full time or part time. During the interview, I was responding to visual merchandiser and department manager. It was very relaxed, they were both funny and nice looking people, so I wasn't nervous at all. One thing - they tended to point out, that the job is really hard, and that they are fed up with it sometimes. They were quite impressed, when I was talking about company's history, so I got that going for me. At the end of interview, they just told me, they will let me know and 3 days later, they called me, that I have been hired.

Interview Question – If your co-worker was sweaty and smelly, would you tell him/her? If so, then how?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Part-time Sales Advisor Interview

Anonymous Employee
New York, NY (US)

I applied online and the process took 4+ weeks - interviewed at H&M in May 2012.

Interview Details A telephone interview, 3 other interviews, and a background check

Interview Question – When is a time you hard a difficult customer, and how did you handle them?   View Answer

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No Offer

Positive Experience

Easy Interview

Part-time Sales Advisor Interview

Anonymous Interview Candidate
Denver, CO (US)

I applied online and the process took 1 week - interviewed at H&M in June 2013.

Interview Details My initial interview was over the phone with a recruiter in L.A. The interview went well and the recruiter was easy to talk to and outgoing. He then scheduled me for an in person interview about 3 days later
When I first reached the store, I was surprised how busy it was. When I found a sales associate to tell me I was there for an interview, he complemented me on being on time. However, the manager was not. He had apparently written down the wrong time for our interview (should have been a sign) and I had to wait around for 30 minutes.
The interview was pretty basic. First you have to fill out a basic background check. He asked me about my previous jobs, what retail experience I had. He then asked how I would deal with difficult customers and difficult situation. Basic retail interview. I felt I did really well and he told me he would contact me in a few days. However, I never heard anything; not even a sorry you didn't get the job. I am convinced they do not hire anyone over 30, that's the only reason I'm sure I didn't get the job-I have years of experience.

Interview Question – Are you okay with moving between working in the back room and working on the floor?   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Part-time Sales Advisor Interview

Part-time Sales Advisor

I applied online and the process took 3 weeks - interviewed at H&M.

Interview Details got an email for the position was new to the city. had two interviews. first was with the store manager which i didn't know at the time and second was a dept manager. and the second one really is just an offer letter. if you get a second call you got the job

Interview Question – really pretty standard. just was hard to talk about a company i only visited out of state   Answer Question

Negotiation Details – they give a letter with the amount they were willing to give it was yes or no

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Accepted Offer

Positive Experience

Easy Interview

Part-time Sales Advisor Interview

Part-time Sales Advisor
New York, NY (US)

I applied online and the process took 2 weeks - interviewed at H&M in May 2013.

Interview Details I applied online a few times and was called out of the blue. I was surprised by the call because I had received an email stating that I didn't meet the qualifications for the position. However, I had modified my resume to include words from the job posting and that's probably what made the difference. I had a phone interview where I was asked about my availability and about my retail experience, and then I was asked to come in the following week. The interview was done by two department managers and the store manager. I was mostly asked about my experience and willingness to work early and late hours. They made it clear that it was a demanding job. A few days later I was called for a second interview but I was asked to bring in my SS card and all identifying information, so I assumed that I was hired. When I got there I found out it was an onboarding and was offered the position with no opportunity for negotiation.

Interview Question – How many items of clothing per day did you process working in stock at your previous job?   View Answer

Negotiation Details – There was no option for negotiation. It was explicitly stated.

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Accepted Offer

Positive Experience

Easy Interview

Part-time Sales Advisor Interview

Part-time Sales Advisor
Austin, TX (US)

I applied online and the process took 5 days - interviewed at H&M in April 2013.

Interview Details You can apply online on their website. After applying they call you to schedule an interview. The first interview, I had two upper level supervisors. They asked me a couple of questions like, "have you ever been late" or "what happens when you have nothing to do?". The 2nd interview asked more questions about my previous jobs and what were my greatest strengths and weaknesses.

Interview Question – The most difficult question to answer was "what was your favorite job and why?".   Answer Question

Negotiation Details – I tried to negotiate getting paid a little more than 10.50 but the highest they can pay a part time sales advisor is 10.20. They negotiate well but within the guidelines of their corporate guidelines.

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Accepted Offer

Positive Experience

Easy Interview

Part Time Sales Advisor Interview

Part Time Sales Advisor
Calgary, AB (Canada)

I applied online and the process took 2 days - interviewed at H&M.

Interview Details A miniature phone interview from the classic interview question book (greatest weakness, availability, ability skills) then was offered a very casual in-store interview with two visuals who asked very general questions about previous work experience and situational customer problems. After meeting with the store manager the next day I was then considered for a part-time position. Easy interview overall.

Interview Question – What do you know about the company (H&M)?   View Answer

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Accepted Offer

Positive Experience

Very Easy Interview

Part Time Sales Advisor Interview

Part Time Sales Advisor

I applied online and the process took 2 weeks - interviewed at H&M in October 2013.

Interview Details Filled out application online and received a phone interview the next day. After phone interview I got called in for an interview with two managers. A week after my I store interview I got called back in and they made me an offer that was better than what I asked for so I accepted.

Interview Question – Questions were pretty basic...nothing difficult or out of the norm   Answer Question

Negotiation Details – They gave an offer based on my experience which was more than I asked for so there wasn't a need to negotiate.

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No Offer

Neutral Experience

Average Interview

Part Time Sales Advisor Interview

Part Time Sales Advisor

I applied through a staffing agency and the process took a day - interviewed at H&M in December 2013.

Interview Details I got this interview through a job agency. I met them at a job fair for another company I was interviewing for. They were screening people for the company. If you didn't pass the screening you didn't get to go on and interview with the actual hiring managers. I passed the screening and was asked if I was also interested in being interviewed for H&M. I of course said yes and set up the interview. Anyway I arrived at the interview and it ended up being a group interview with over 10 other people. They of course went around the room and asked us to introduce ourselves. They also asked us basic customer service/retail questions. There was only one question that threw me off guard, "Who is your favorite character from Disney". That was the first question. I thought it was so silly. Anyway, everyone got a chance to speak. I was very nervous considering this was my first time interviewing with this many people but it wasn't so bad.

We were then told to give them our information so they can run a background check and had to hand in a copy of our resume. Since all of us got this interview through the job agency from another job fair, we all had to also submit a formal application online. They took notes throughout the interview and said they would use their notes to determine if we were qualified or not. If they did they'd pull from the online applications that we had to submit and give us a call.

Interview Question – Who is your favorite character from Disney?   Answer Question

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