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ECommerce Manager/Senior Manager Interview
The process took a day – interviewed at eBay Enterprise in November 2007.
Was initially contacted by an internal GSI recruiter who scheduled a succession of 4 interviews varying from :30 to :60 each at their headquarters.
The first interview was in a conference room, over the phone with a VP, who came across as openly hostile and challenging. I generally don't have a problem with this type of interview style, as I don't pad my resume or make false claims. I can back up what I've done and who I am. But this VP would not let up with the schtick that I didn't meet my stated qualifications. He challenged literally everything I said, then aggressively challenged me when I would explain my experience to support my qualifications. I was at the point where I was so enraged that my finger was one centimeter from hanging up on him, when the admin assistant walked in to take me to my next interview.
I'm level-headed person who has been on both sides of the interview table many, many times. This behavior, from someone high up in GSI, was unbelievable. I went to the next interview knowing that there was no way I would accept a role with GSI as I would never want to report to this VP. But, I thought "what the hell, a little interview practice never hurts".
if the 1st interview was horrible, the next three interviews were mediocre. All were Director level or VP, all white guys (like me), and all eager to pigenhole my experience. One actually said, after I answered a question about process "so, you're a process guy then?" I responded to this idiotic question but it reinforced my impression that GSI wasn't so great. One interviewer was heavily into sports and tried to engage me in sporto talk several times. I could care less about sports, though do have considerable sports ecommerce experience. He apparently thought if I wasn't a "fan" that I wouldn't be able to sell the product. Someone better tell the top management at all the women's brands...
Overall, GSI tried to give me the impression that I should be 100% salivating to work for them, that my prior experience was worthless, and that I needed to kowtow to my interviewers. They made no effort to "sell" me on the company, the lifestyle, or the experience of working there. It was as if the collective ego of the company was so puffed up that they thought that they were the best place to work, bar none.
Unfortunately, both before and after my interview @ GSI, my network (which is substantial in the Philadelphia market and has a number of current and former GSI employees) has confirmed that a job @ GSI is no prize. I've been keeping tabs on them and still hear unflattering stories about their managers and the culture there, which has been described to be as "expendable".
- Are you a process guy? View Answer