Amazon.com
3.4 of 5 2,812 reviews
www.amazon.com Seattle, WA 5000+ Employees

Amazon.com Reviews

Updated Apr 22, 2014
All Employees Current Employees Only

3.4 2,812 reviews

                             

87% Approve of the CEO

Amazon.com Chairman, President, and CEO Jeff Bezos

Jeff Bezos

(2,051 ratings)

65% of employees recommend this company to a friend
675 Employee Reviews Back to all reviews
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1 person found this helpful  

Fast paced and lots of opportunities but lacking in development and training

Senior Vendor Manager (Current Employee)
London, England

I have been working at Amazon.com full-time for more than a year

ProsGet responsibility to drive decisions
Never get bored - very fast paced

ConsNo training or coaching
Disorganized in terms of structure and best practices
High

Advice to Senior ManagementInvest not just hiring good people but also make sure they are well trained and onboarded

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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11 people found this helpful  

Only way to progress is to play the politics and have an MBA

Product Manager (Current Employee)
Slough, Berkshire, South East England, England

I have been working at Amazon.com

Pros- Lots of smart people
- Diverse business functions
- Amazon brand

Cons- Lack of recognition for good work
- Political
- Unrewarding
- Managers with low level of understanding of the basic business process (top down)
- Lack of team culture - can be very negative
- People 'push back', and this can end up going in circles
- Lots of ideas, without a good foundation to automate processes
- Too much whispering
- Frugality
- Slough

Advice to Senior Management- Better understanding of what the grass-root job entails
- Open communication
- Don't try to mould everyone into one personality - take pride in the dynamic workforce
- Flatter management style as opposed to hierarchical

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3 people found this helpful  

Great company but poor career progression.

Anonymous Employee (Current Employee)
Slough, Berkshire, South East England, England

I have been working at Amazon.com

ProsGood Benefits
Good location
Good brand name to have on your CV

ConsYou need Analytical Skills to move into any area.

Advice to Senior ManagementMore beneficial to look at recruiting internally. Internal Staff may not have the industry knowledge but they do have "Amazonian" ways.

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3 people found this helpful  

Stepping stone into retail

Anonymous Employee (Former Employee)
Slough, Berkshire, South East England, England

I worked at Amazon.com

ProsDynamic
Fast Moving
Interesting and exciting at times
Passionate people - at first or when they're being advanced in their careers

ConsChurn and burn
"If you don't like the pace - go and find a new job"
Everyone's expendable, they'll just replace you
Expect you to do two people's work, for the salary you earn - reluctant to bring in support to manage workload

Advice to Senior ManagementLead effectively as Mr Bezos intended
Bring managers in who can lead
Don't burn people out
Value Employees - walk the walk don't just talk the talk

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3 people found this helpful  

It's a good start for your career, but don't expect too much

Buyer Risk Investigation (Former Employee)
Slough, Berkshire, South East England, England

I worked at Amazon.com

Prosgood benefits, if you have a team of nice people and they have enthusiasm you can enjoy your job, Amazon is the leader on the retail market, launching new products to the right time in the US

Consfirst of all, the market in the US comes first, all others have to wait, not a really good communication from the high/upper level management to low level employees which is very frustrating, employee morale is going up and down - depends on how fair they are with recognitions and compensations, career opportunities are limited, unfortunately not all managers/employees are qualified and don't know how to socialise with their employees/colleagues, they should move to an other city, the place is not the best

Advice to Senior ManagementListen to your employees! If you think the European market is low key think twice!!

No, I would not recommend this company to a friend

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133 people found this helpful  

Make sure you know exactly what you're getting into

Marketing (Former Employee)
Seattle, WA (US)

I worked at Amazon.com full-time for more than 3 years

ProsThe name will precede you. This company can legitimately be called a "Disruptor" and perhaps even a world-changer. Customers love it and it's amazing to watch it all unfold at times. It's a pleasure to be even a small part of that.

Even low-level employees are given some ownership, more than they might in some other places. Processes like the customer service andon cord demonstrate this.

Pay is mostly good, with some caveats (see the Cons section).

You will learn a ton. You'll be put through the ringer, but will emerge stronger for it. It's been said that a year at Amazon = two years elsewhere. That's definitely true. You'll learn business, supply chain, tech, retail, you name it. You're surrounded by smart people who challenge you to grow constantly. That was one of my favorite parts about working here.

You can bring your dog to the office, dress code is casual, and South Lake Union is a fun neighborhood to work in. Seattle is stunningly beautiful in the summer, too (if you have time to enjoy it, that is.)

Bezos is one of the few CEOs I've seen who earns the glowing reputation. He's a genius and a visionary. It's exciting to work in his company, though the thought of what will happen when he moves on is also a bit frightening.

Cons"Work-life balance" means different things to different people, so I'm not going to say it's bad here per se. That said, long hours are the norm at all levels across the company, and usually that's required and expected just to keep up. Expect 60 hours as your baseline year round and 70 or more during Q4. You should expect that your time and mental energy for kids, hobbies, etc. will be extremely limited. Plan accordingly. Whether this is a negative will depend largely on the individual; just ensure you know where you stand on this before you sign an offer letter.

That Amazon is a massive company with tons of smart people at all levels can actually be a huge negative. You might be a solid individual contributor, but so is absolutely everyone else - and you're all fighting for the same attention. It can be very hard to stand out, and you have to ensure your manager and your manager's manager know what value you bring at all times or you're toast. (You may still be toast regardless.) That means politics, backstabbing, and stack ranking do occur, despite some claims to the contrary. People definitely look out for themselves and themselves alone here; it's not a collaborative environment. It's also very easy to get the sense that you are a highly expendable cog even if your contributions bring significant value to the company. Plan to fight for yourself hard here, and be prepared to not get much acknowledgment or praise. Even if you do prove yourself well, know that advancement opportunities are limited. Most transfers in my observation were lateral, with big new hires being external. I've heard that the strategy of many people is to do a few intense years of lateral moves which can then be leveraged into a higher position at another company.

Compensation is a mixed bag. Salaries are just average, but you get a huge signing bonus and stock which vests in strange increments over four years. Since the average employee lasts less than two years, you will not see most of that stock and you may need to repay some of that signing bonus (usually awarded over two years) if you leave or are pushed out. Raises are very, very small each year - your salary will not substantially increase even with a good review. Most people work startup hours, so their effective pay rate is pretty low. Additionally, the company espouses frugality as a core value. While this can be a positive, it also means they're downright cheap on some things, including hardware. Employee perks are pretty much nonexistent, and that's compared to most big companies and not just the Googles of the world. Benefits like health insurance and 401k match are mediocre at best. No free Prime accounts. No paid parental leave; moms get disability and dads get zip. (As in zero. None.) I did mention earlier that this isn't the most kid-friendly company to work for.

Advice to Senior ManagementIt's great to work at a place that highly values customer experience, so please keep that up. Work on your compensation - it's not competitive when compared to other tech giants. If I'm going to work as hard or as much as I did, at least I'd get free haircuts and food and massages at Google. Hell, even some paid paternity leave would be a start.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Doing photographer work for making photos for upload on amazon homepage

Photostudio Assistant (Current Employee)
Bad Hersfeld (Germany)

I have been working at Amazon.com full-time for more than a year

ProsExpanding enterprise doing good work for her customers, very fast delivery

ConsHard work, not so much fun for employees - in spite of called so in their three internal rules. making no history for most the employees, stress and psycholocial pressure, on e has to be the worst in every annual review.

Advice to Senior Managementto young and mostly not so qualified to work in other enterprises, just doing what amazon philosophy wants.
workers are only hr, doing her job best like machines.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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intelligent co-workers, mediocre middle management, bad place for systems engineers

Senior Systems Engineer (Former Employee)
Seattle, WA (US)

I worked at Amazon.com full-time for more than 3 years

ProsSome very smart people work here. It is not hard to find challenging and interesting tasks. Great place to learn. If you work hard, smart, and long, you can really get ahead

ConsStack ranking makes for somewhat strained relationship between co-workers. very poor work life balance if you want to get promoted. Amazon values builders -- which means that sstems engineers are a second class citizen. Turnover for Systems engineers is really high in retail.

Advice to Senior ManagementPeople are not fungible

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Overall it was very positive.

Anonymous Employee (Former Employee)

I worked at Amazon.com

ProsSome of the other workers that I met there were very likable. The work pace is fast and conducive to performance.

ConsThe management and operational culture there was diametrical. The importance of safety was stressed; however, there was an undercurrent that performance and production should take precedence.

There was also acquiescence by management towards some "loafing" employees. Some of the operational modes were highly inefficient and likely result in higher costs to customers.

The performance based "contests" for workers to earn Amazon gift cards and the like appeared to be highly discretionary with winners selected; by the "luck of the draw" of their specific assignment during the contest and/or the whim of their supervisors.

Advice to Senior ManagementListen to employees more closely. Seek their input. Consider tracking mechanisms to recognize performance equitably.

Amazon is a great company - it could be much better however.

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Not the best place for career growth...

Production Associate (Current Employee)
North Charleston, SC (US)

I have been working at Amazon.com full-time for more than a year

ProsDecent benefits, pay, time-off. The schedule's great (four 10 hour shifts). The job is incredibly easy.

ConsIn the small facility that I work in, there is not much opportunity for advancement. We hire from the outside most often. And you can only move up the ladder one rung at time. As a result, you'll be stuck at the same level for years! If you're ambitious like me, it gets old fast. Management is horrible. They just don't know what they're doing and seem not to know how to communicate with their employees.

Yes, I would recommend this company to a friend

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