Amazon.com Reviews

Updated 11 September 2014
Updated 11 September 2014
3,485 Reviews
3.3
3,485 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,415 Ratings

Review Highlights

Pros
  • Good opportunity to learn a lot in a particular area of software development (in 101 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 306 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 540 reviews)

  • There is literally no work life balance inside this company (in 125 reviews)

More Highlights

844 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Stepping stone into retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Slough, Berkshire, South East England, England
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England

    I worked at Amazon.com

    Pros

    Dynamic
    Fast Moving
    Interesting and exciting at times
    Passionate people - at first or when they're being advanced in their careers

    Cons

    Churn and burn
    "If you don't like the pace - go and find a new job"
    Everyone's expendable, they'll just replace you
    Expect you to do two people's work, for the salary you earn - reluctant to bring in support to manage workload

    Advice to ManagementAdvice

    Lead effectively as Mr Bezos intended
    Bring managers in who can lead
    Don't burn people out
    Value Employees - walk the walk don't just talk the talk

    Approves of CEO
  2.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Share Service Analyst Uk  in  Slough, Berkshire, South East England, England
    Current Employee - Share Service Analyst Uk in Slough, Berkshire, South East England, England

    I have been working at Amazon.com

    Pros

    job stability good staff communication

    Cons

    very competitive and lomg hours

    Advice to ManagementAdvice

    If you are going to put people in levels that they aren't completely qualified for, you need to spend the time and money to develop them into that role

    Recommends
    Approves of CEO
  3. 3 people found this helpful  

    It's a good start for your career, but don't expect too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Buyer Risk Investigation  in  Slough, Berkshire, South East England, England
    Former Employee - Buyer Risk Investigation in Slough, Berkshire, South East England, England

    I worked at Amazon.com

    Pros

    good benefits, if you have a team of nice people and they have enthusiasm you can enjoy your job, Amazon is the leader on the retail market, launching new products to the right time in the US

    Cons

    first of all, the market in the US comes first, all others have to wait, not a really good communication from the high/upper level management to low level employees which is very frustrating, employee morale is going up and down - depends on how fair they are with recognitions and compensations, career opportunities are limited, unfortunately not all managers/employees are qualified and don't know how to socialise with their employees/colleagues, they should move to an other city, the place is not the best

    Advice to ManagementAdvice

    Listen to your employees! If you think the European market is low key think twice!!

    Doesn't Recommend
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 262 people found this helpful  

    Make sure you know exactly what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing  in  Seattle, WA (US)
    Former Employee - Marketing in Seattle, WA (US)

    I worked at Amazon.com full-time for more than 3 years

    Pros

    The name will precede you. This company can legitimately be called a "Disruptor" and perhaps even a world-changer. Customers love it and it's amazing to watch it all unfold at times. It's a pleasure to be even a small part of that.

    Even low-level employees are given some ownership, more than they might in some other places. Processes like the customer service andon cord demonstrate this.

    Pay is mostly good, with some caveats (see the Cons section).

    You will learn a ton. You'll be put through the ringer, but will emerge stronger for it. It's been said that a year at Amazon = two years elsewhere. That's definitely true. You'll learn business, supply chain, tech, retail, you name it. You're surrounded by smart people who challenge you to grow constantly. That was one of my favorite parts about working here.

    You can bring your dog to the office, dress code is casual, and South Lake Union is a fun neighborhood to work in. Seattle is stunningly beautiful in the summer, too (if you have time to enjoy it, that is.)

    Bezos is one of the few CEOs I've seen who earns the glowing reputation. He's a genius and a visionary. It's exciting to work in his company, though the thought of what will happen when he moves on is also a bit frightening.

    Cons

    "Work-life balance" means different things to different people, so I'm not going to say it's bad here per se. That said, long hours are the norm at all levels across the company, and usually that's required and expected just to keep up. Expect 60 hours as your baseline year round and 70 or more during Q4. You should expect that your time and mental energy for kids, hobbies, etc. will be extremely limited. Plan accordingly. Whether this is a negative will depend largely on the individual; just ensure you know where you stand on this before you sign an offer letter.

    That Amazon is a massive company with tons of smart people at all levels can actually be a huge negative. You might be a solid individual contributor, but so is absolutely everyone else - and you're all fighting for the same attention. It can be very hard to stand out, and you have to ensure your manager and your manager's manager know what value you bring at all times or you're toast. (You may still be toast regardless.) That means politics, backstabbing, and stack ranking do occur, despite some claims to the contrary. People definitely look out for themselves and themselves alone here; it's not a collaborative environment. It's also very easy to get the sense that you are a highly expendable cog even if your contributions bring significant value to the company. Plan to fight for yourself hard here, and be prepared to not get much acknowledgment or praise. Even if you do prove yourself well, know that advancement opportunities are limited. Most transfers in my observation were lateral, with big new hires being external. I've heard that the strategy of many people is to do a few intense years of lateral moves which can then be leveraged into a higher position at another company.

    Compensation is a mixed bag. Salaries are just average, but you get a huge signing bonus and stock which vests in strange increments over four years. Since the average employee lasts less than two years, you will not see most of that stock and you may need to repay some of that signing bonus (usually awarded over two years) if you leave or are pushed out. Raises are very, very small each year - your salary will not substantially increase even with a good review. Most people work startup hours, so their effective pay rate is pretty low. Additionally, the company espouses frugality as a core value. While this can be a positive, it also means they're downright cheap on some things, including hardware. Employee perks are pretty much nonexistent, and that's compared to most big companies and not just the Googles of the world. Benefits like health insurance and 401k match are mediocre at best. No free Prime accounts. No paid parental leave; moms get disability and dads get zip. (As in zero. None.) I did mention earlier that this isn't the most kid-friendly company to work for.

    Advice to ManagementAdvice

    It's great to work at a place that highly values customer experience, so please keep that up. Work on your compensation - it's not competitive when compared to other tech giants. If I'm going to work as hard or as much as I did, at least I'd get free haircuts and food and massages at Google. Hell, even some paid paternity leave would be a start.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Not good for real engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com

    Pros

    They invented cloud computing. It's an amazing opportunity to see how things work.

    Cons

    This company has been co-opted by HR, sales, and legal types. There is no real engineering happening anymore... just boring navigation of the existing byzantine bureaucracy.

    Advice to ManagementAdvice

    Things that have worked for you when you were smaller are very obviously not scaling. Engineers go months without a desk, office, computer, or any equipment. You have the cash to make your engineers productive... why not make them productive? All of the worrying about licenses, source control, and technicalities in training are a waste of time. Give people the tools they need to be productive.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Constant meetings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant  in  Seattle, WA (US)
    Current Employee - Administrative Assistant in Seattle, WA (US)

    I have been working at Amazon.com full-time for less than a year

    Pros

    Pay is relatively good with great benefits.

    Cons

    Too big of a company. Work life balance is not recommended.

    Advice to ManagementAdvice

    If management would tell you how well you're doing and encourage you to keep growing, career wise. Providing a little bit of mentorship would be greatly appreciated.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Developing at a leader and in a winning company, but do expect sacrifices, and frustration of not a lot of reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Paris (France)
    Current Employee - Director in Paris (France)

    I have been working at Amazon.com full-time for more than 5 years

    Pros

    Business model and top level vision. Winning and international environment. Strong culture for excellence, analytics, action and results, giving autonomy and material operational responsibilities quickly. High level of systems and processes. Very smart people and engagement levels of the teams. Ability to challenge status quo and constantly re-invent to improve. Learning and self development across all leadership, management and business operational areas. Fast pace and reactivity, capability to quickly correct course of actions to restore performance. International career opportunities (provided individual flexibility, mobility and acceptance of below par compensation though).

    Cons

    Below average compensation in regards of the demands during recruitment process. High workload expected and little work-life balance perks. Management by criticism vs valuation of successes or people efforts. Very centralized leadership in the US and final decision making power on decisions forcing to constantly justify when not working in headquarters. Extremely high friction in promotions, leadership leveling disjoints for similar roles between US and rest of the world. Overall not high consideration for people (expendable resource). High level feelings of frustration and attrition as outcome (people all secretely dream to leave after making enough years on their resume to make a career jump).

    Advice to ManagementAdvice

    Remove once for all "frugality" as a leadership value statement used as an excuse to be in reality petty with employees on everything. Be more respectful of the people, reward internal loyalty and development more objectively on promotions vs political 360 degree assessment and constant fallback of external high bar benchmarking to staff leader positions. Stop taking advantage of Western Europe high unemployment rates to justify the below average compensation strategy.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    All work and no play.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer I
    Current Employee - Software Development Engineer I

    I have been working at Amazon.com full-time for more than a year

    Pros

    Good starting salary

    Stock that unlocks the more you stay with the company

    Top tier company with a great name on your resume

    Interesting work.

    Cons

    Bad work life balance. Being on-call can kill your plans for the weekend. Management spins this as taking ownership of your projects, but really, it's just Amazon being too frugal to hire support engineers.

    Depending on the team you join, management can be either a pleasure to deal with, or a complete pain.

    Company is stack ranked, which leaves room for co-workers to inflate their accomplishments at the cost of others. You really have to fight for your promotion here, because others will fight for theirs.

    Company is very frugal when it comes to basic office resources. Things like dual monitors and quad core desktops are hard to come by, and you're supposed to make do with whatever you have.

    Small, if any, salary bumps per yearly review. It doesn't really matter how hard you work at this company; the increase in pay you receive year over year is usually negligible.

    Advice to ManagementAdvice

    Invest more resources into your employees happiness and satisfaction with work. Eliminate the stack ranking that occurs.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    People around me are good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Development Engineer I  in  Seattle, WA (US)
    Former Employee - Software Development Engineer I in Seattle, WA (US)

    I worked at Amazon.com full-time for more than a year

    Pros

    The technics of colleagues are very high and they are helpful.
    The whole working environment improved the technics much.

    Cons

    The pressure is a little bit high.
    The welfare is not good than other equivalent companies.

    Advice to ManagementAdvice

    The leader can be not that push

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    TECHNICAL ANALYST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Development Engineer  in  Seattle, WA (US)
    Current Employee - Software Development Engineer in Seattle, WA (US)

    I have been working at Amazon.com full-time for more than 3 years

    Pros

    Good compensation, friendly people and work environment.

    Cons

    Lacks employee development opportunities and lack of discipline in management.

    Advice to ManagementAdvice

    Take responsible actions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Worked for Amazon.com? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.