Amazon.com Reviews

Updated 30 October 2014
Updated 30 October 2014
3,736 Reviews
3.3
3,736 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,557 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 115 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 340 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 616 reviews)

  • There is literally no work life balance inside this company (in 140 reviews)

More Highlights

913 Employee Reviews Back to all reviews

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  1. 12 people found this helpful  

    Only way to progress is to play the politics and have an MBA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Manager in Slough, Berkshire, South East England, England
    Current Employee - Product Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com

    Pros

    - Lots of smart people
    - Diverse business functions
    - Amazon brand

    Cons

    - Lack of recognition for good work
    - Political
    - Unrewarding
    - Managers with low level of understanding of the basic business process (top down)
    - Lack of team culture - can be very negative
    - People 'push back', and this can end up going in circles
    - Lots of ideas, without a good foundation to automate processes
    - Too much whispering
    - Frugality
    - Slough

    Advice to ManagementAdvice

    - Better understanding of what the grass-root job entails
    - Open communication
    - Don't try to mould everyone into one personality - take pride in the dynamic workforce
    - Flatter management style as opposed to hierarchical

  2. 3 people found this helpful  

    Great company but poor career progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England

    I have been working at Amazon.com

    Pros

    Good Benefits
    Good location
    Good brand name to have on your CV

    Cons

    You need Analytical Skills to move into any area.

    Advice to ManagementAdvice

    More beneficial to look at recruiting internally. Internal Staff may not have the industry knowledge but they do have "Amazonian" ways.

    Approves of CEO
  3. 4 people found this helpful  

    Stepping stone into retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England

    I worked at Amazon.com

    Pros

    Dynamic
    Fast Moving
    Interesting and exciting at times
    Passionate people - at first or when they're being advanced in their careers

    Cons

    Churn and burn
    "If you don't like the pace - go and find a new job"
    Everyone's expendable, they'll just replace you
    Expect you to do two people's work, for the salary you earn - reluctant to bring in support to manage workload

    Advice to ManagementAdvice

    Lead effectively as Mr Bezos intended
    Bring managers in who can lead
    Don't burn people out
    Value Employees - walk the walk don't just talk the talk

    Approves of CEO
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  5.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Share Service Analyst Uk in Slough, Berkshire, South East England, England
    Current Employee - Share Service Analyst Uk in Slough, Berkshire, South East England, England

    I have been working at Amazon.com

    Pros

    job stability good staff communication

    Cons

    very competitive and lomg hours

    Advice to ManagementAdvice

    If you are going to put people in levels that they aren't completely qualified for, you need to spend the time and money to develop them into that role

    Recommends
    Approves of CEO
  6. 4 people found this helpful  

    It's a good start for your career, but don't expect too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Buyer Risk Investigation in Slough, Berkshire, South East England, England
    Former Employee - Buyer Risk Investigation in Slough, Berkshire, South East England, England

    I worked at Amazon.com

    Pros

    good benefits, if you have a team of nice people and they have enthusiasm you can enjoy your job, Amazon is the leader on the retail market, launching new products to the right time in the US

    Cons

    first of all, the market in the US comes first, all others have to wait, not a really good communication from the high/upper level management to low level employees which is very frustrating, employee morale is going up and down - depends on how fair they are with recognitions and compensations, career opportunities are limited, unfortunately not all managers/employees are qualified and don't know how to socialise with their employees/colleagues, they should move to an other city, the place is not the best

    Advice to ManagementAdvice

    Listen to your employees! If you think the European market is low key think twice!!

    Doesn't Recommend
    Disapproves of CEO
  7. 300 people found this helpful  

    Make sure you know exactly what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Seattle, WA (US)
    Former Employee - Marketing in Seattle, WA (US)

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    The name will precede you. This company can legitimately be called a "Disruptor" and perhaps even a world-changer. Customers love it and it's amazing to watch it all unfold at times. It's a pleasure to be even a small part of that.

    Even low-level employees are given some ownership, more than they might in some other places. Processes like the customer service andon cord demonstrate this.

    Pay is mostly good, with some caveats (see the Cons section).

    You will learn a ton. You'll be put through the ringer, but will emerge stronger for it. It's been said that a year at Amazon = two years elsewhere. That's definitely true. You'll learn business, supply chain, tech, retail, you name it. You're surrounded by smart people who challenge you to grow constantly. That was one of my favorite parts about working here.

    You can bring your dog to the office, dress code is casual, and South Lake Union is a fun neighborhood to work in. Seattle is stunningly beautiful in the summer, too (if you have time to enjoy it, that is.)

    Bezos is one of the few CEOs I've seen who earns the glowing reputation. He's a genius and a visionary. It's exciting to work in his company, though the thought of what will happen when he moves on is also a bit frightening.

    Cons

    "Work-life balance" means different things to different people, so I'm not going to say it's bad here per se. That said, long hours are the norm at all levels across the company, and usually that's required and expected just to keep up. Expect 60 hours as your baseline year round and 70 or more during Q4. You should expect that your time and mental energy for kids, hobbies, etc. will be extremely limited. Plan accordingly. Whether this is a negative will depend largely on the individual; just ensure you know where you stand on this before you sign an offer letter.

    That Amazon is a massive company with tons of smart people at all levels can actually be a huge negative. You might be a solid individual contributor, but so is absolutely everyone else - and you're all fighting for the same attention. It can be very hard to stand out, and you have to ensure your manager and your manager's manager know what value you bring at all times or you're toast. (You may still be toast regardless.) That means politics, backstabbing, and stack ranking do occur, despite some claims to the contrary. People definitely look out for themselves and themselves alone here; it's not a collaborative environment. It's also very easy to get the sense that you are a highly expendable cog even if your contributions bring significant value to the company. Plan to fight for yourself hard here, and be prepared to not get much acknowledgment or praise. Even if you do prove yourself well, know that advancement opportunities are limited. Most transfers in my observation were lateral, with big new hires being external. I've heard that the strategy of many people is to do a few intense years of lateral moves which can then be leveraged into a higher position at another company.

    Compensation is a mixed bag. Salaries are just average, but you get a huge signing bonus and stock which vests in strange increments over four years. Since the average employee lasts less than two years, you will not see most of that stock and you may need to repay some of that signing bonus (usually awarded over two years) if you leave or are pushed out. Raises are very, very small each year - your salary will not substantially increase even with a good review. Most people work startup hours, so their effective pay rate is pretty low. Additionally, the company espouses frugality as a core value. While this can be a positive, it also means they're downright cheap on some things, including hardware. Employee perks are pretty much nonexistent, and that's compared to most big companies and not just the Googles of the world. Benefits like health insurance and 401k match are mediocre at best. No free Prime accounts. No paid parental leave; moms get disability and dads get zip. (As in zero. None.) I did mention earlier that this isn't the most kid-friendly company to work for.

    Advice to ManagementAdvice

    It's great to work at a place that highly values customer experience, so please keep that up. Work on your compensation - it's not competitive when compared to other tech giants. If I'm going to work as hard or as much as I did, at least I'd get free haircuts and food and massages at Google. Hell, even some paid paternity leave would be a start.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    What's the reward for good work? More work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer II in Seattle, WA (US)
    Current Employee - Systems Engineer II in Seattle, WA (US)

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Very smart group. You'll learn a lot and also contribute/teach plenty.

    Cons

    Worklife balance sucks especially if you're in an operational heavy team, Project deadlines are unreal. Can be very disorganized at times. Tons of Egos but that's just the IT field in general. AWS struggles to understand what it means to be a sysEng. It seems their idea of sysEng tasks are whatever the devs cannot get to at the moment (this does not hold true for every team to be fair).

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    No longer raising the bar.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amazon.com full-time (more than 10 years)

    Pros

    Great ability to own and deliver.

    Cons

    Company is hiring external executives that are not Amazonian and not growing the people in their orgs. The company is focusing on delivering results at the expense of their employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    A decent stepping stone...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Seattle, WA (US)
    Former Employee - Systems Engineer in Seattle, WA (US)

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    Training and lots of opportunity for growth, long hours but decent rewards for performers. A great place to hone ones skills.

    Cons

    long hours and sketchy communication from middle management at times lended itself to tea leaves and terot reading . Inadequate compensation after the initial years employment with no COLA's for hard working folks.

    Advice to ManagementAdvice

    Learn to communicate your vision in a way employees will understand.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Frupidity= Frugality + Stupidity = Amazon Core Value

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Center Engineer
    Current Employee - Data Center Engineer

    I have been working at Amazon.com full-time (more than an year)

    Pros

    If you see a problem, no one is going to stop you from grabbing it and developing an improvement

    Cons

    Highly unlikely that your pro-active efforts to fix a problem will benefit you personally. I witnessed manager directly benefiting (promotion) from other peoples initiative. Totally ripped off the people who developed the ideas, claiming them as his own. As George Bush Jr tried to say, "fool me once, shame on you; fool me twice, shame on me."

    Advice to ManagementAdvice

    Cutting costs and limiting promotions in order to keep the cost down is not a long-term winning strategy. Your best people just leave in frustration. You end up with weird long-timers who have never advanced a level in years of service.
    Also preventing level advancement when internally transferring is a huge disincentive. In fact, the entire advancement structure only provides incentive to do the least work necessary to keep your job.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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