Amazon.com Reviews

Updated 15 October 2014
Updated 15 October 2014
3,658 Reviews
3.3
3,658 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amazon.com Chairman, President, and CEO Jeff Bezos
Jeff Bezos
2,509 Ratings

Review Highlights

Pros
  • You can definitely learn a lot in short spam in Amazon as they make you work a lot (in 112 reviews)

  • Density of talent: Some really smart people spoiling their careers here (in 331 reviews)


Cons
  • Company is not at all sorry to screw people's work-life balance for itself to excel (in 599 reviews)

  • There is literally no work life balance inside this company (in 138 reviews)

More Highlights

885 Employee Reviews Back to all reviews

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  1. 12 people found this helpful  

    Only way to progress is to play the politics and have an MBA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Manager in Slough, Berkshire, South East England, England
    Current Employee - Product Manager in Slough, Berkshire, South East England, England

    I have been working at Amazon.com

    Pros

    - Lots of smart people
    - Diverse business functions
    - Amazon brand

    Cons

    - Lack of recognition for good work
    - Political
    - Unrewarding
    - Managers with low level of understanding of the basic business process (top down)
    - Lack of team culture - can be very negative
    - People 'push back', and this can end up going in circles
    - Lots of ideas, without a good foundation to automate processes
    - Too much whispering
    - Frugality
    - Slough

    Advice to ManagementAdvice

    - Better understanding of what the grass-root job entails
    - Open communication
    - Don't try to mould everyone into one personality - take pride in the dynamic workforce
    - Flatter management style as opposed to hierarchical

  2. 3 people found this helpful  

    Great company but poor career progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Current Employee - Anonymous Employee in Slough, Berkshire, South East England, England

    I have been working at Amazon.com

    Pros

    Good Benefits
    Good location
    Good brand name to have on your CV

    Cons

    You need Analytical Skills to move into any area.

    Advice to ManagementAdvice

    More beneficial to look at recruiting internally. Internal Staff may not have the industry knowledge but they do have "Amazonian" ways.

    Approves of CEO
  3. 4 people found this helpful  

    Stepping stone into retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
    Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England

    I worked at Amazon.com

    Pros

    Dynamic
    Fast Moving
    Interesting and exciting at times
    Passionate people - at first or when they're being advanced in their careers

    Cons

    Churn and burn
    "If you don't like the pace - go and find a new job"
    Everyone's expendable, they'll just replace you
    Expect you to do two people's work, for the salary you earn - reluctant to bring in support to manage workload

    Advice to ManagementAdvice

    Lead effectively as Mr Bezos intended
    Bring managers in who can lead
    Don't burn people out
    Value Employees - walk the walk don't just talk the talk

    Approves of CEO
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  5.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Share Service Analyst Uk in Slough, Berkshire, South East England, England
    Current Employee - Share Service Analyst Uk in Slough, Berkshire, South East England, England

    I have been working at Amazon.com

    Pros

    job stability good staff communication

    Cons

    very competitive and lomg hours

    Advice to ManagementAdvice

    If you are going to put people in levels that they aren't completely qualified for, you need to spend the time and money to develop them into that role

    Recommends
    Approves of CEO
  6. 4 people found this helpful  

    It's a good start for your career, but don't expect too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Buyer Risk Investigation in Slough, Berkshire, South East England, England
    Former Employee - Buyer Risk Investigation in Slough, Berkshire, South East England, England

    I worked at Amazon.com

    Pros

    good benefits, if you have a team of nice people and they have enthusiasm you can enjoy your job, Amazon is the leader on the retail market, launching new products to the right time in the US

    Cons

    first of all, the market in the US comes first, all others have to wait, not a really good communication from the high/upper level management to low level employees which is very frustrating, employee morale is going up and down - depends on how fair they are with recognitions and compensations, career opportunities are limited, unfortunately not all managers/employees are qualified and don't know how to socialise with their employees/colleagues, they should move to an other city, the place is not the best

    Advice to ManagementAdvice

    Listen to your employees! If you think the European market is low key think twice!!

    Doesn't Recommend
    Disapproves of CEO
  7. 290 people found this helpful  

    Make sure you know exactly what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Seattle, WA (US)
    Former Employee - Marketing in Seattle, WA (US)

    I worked at Amazon.com full-time (more than 3 years)

    Pros

    The name will precede you. This company can legitimately be called a "Disruptor" and perhaps even a world-changer. Customers love it and it's amazing to watch it all unfold at times. It's a pleasure to be even a small part of that.

    Even low-level employees are given some ownership, more than they might in some other places. Processes like the customer service andon cord demonstrate this.

    Pay is mostly good, with some caveats (see the Cons section).

    You will learn a ton. You'll be put through the ringer, but will emerge stronger for it. It's been said that a year at Amazon = two years elsewhere. That's definitely true. You'll learn business, supply chain, tech, retail, you name it. You're surrounded by smart people who challenge you to grow constantly. That was one of my favorite parts about working here.

    You can bring your dog to the office, dress code is casual, and South Lake Union is a fun neighborhood to work in. Seattle is stunningly beautiful in the summer, too (if you have time to enjoy it, that is.)

    Bezos is one of the few CEOs I've seen who earns the glowing reputation. He's a genius and a visionary. It's exciting to work in his company, though the thought of what will happen when he moves on is also a bit frightening.

    Cons

    "Work-life balance" means different things to different people, so I'm not going to say it's bad here per se. That said, long hours are the norm at all levels across the company, and usually that's required and expected just to keep up. Expect 60 hours as your baseline year round and 70 or more during Q4. You should expect that your time and mental energy for kids, hobbies, etc. will be extremely limited. Plan accordingly. Whether this is a negative will depend largely on the individual; just ensure you know where you stand on this before you sign an offer letter.

    That Amazon is a massive company with tons of smart people at all levels can actually be a huge negative. You might be a solid individual contributor, but so is absolutely everyone else - and you're all fighting for the same attention. It can be very hard to stand out, and you have to ensure your manager and your manager's manager know what value you bring at all times or you're toast. (You may still be toast regardless.) That means politics, backstabbing, and stack ranking do occur, despite some claims to the contrary. People definitely look out for themselves and themselves alone here; it's not a collaborative environment. It's also very easy to get the sense that you are a highly expendable cog even if your contributions bring significant value to the company. Plan to fight for yourself hard here, and be prepared to not get much acknowledgment or praise. Even if you do prove yourself well, know that advancement opportunities are limited. Most transfers in my observation were lateral, with big new hires being external. I've heard that the strategy of many people is to do a few intense years of lateral moves which can then be leveraged into a higher position at another company.

    Compensation is a mixed bag. Salaries are just average, but you get a huge signing bonus and stock which vests in strange increments over four years. Since the average employee lasts less than two years, you will not see most of that stock and you may need to repay some of that signing bonus (usually awarded over two years) if you leave or are pushed out. Raises are very, very small each year - your salary will not substantially increase even with a good review. Most people work startup hours, so their effective pay rate is pretty low. Additionally, the company espouses frugality as a core value. While this can be a positive, it also means they're downright cheap on some things, including hardware. Employee perks are pretty much nonexistent, and that's compared to most big companies and not just the Googles of the world. Benefits like health insurance and 401k match are mediocre at best. No free Prime accounts. No paid parental leave; moms get disability and dads get zip. (As in zero. None.) I did mention earlier that this isn't the most kid-friendly company to work for.

    Advice to ManagementAdvice

    It's great to work at a place that highly values customer experience, so please keep that up. Work on your compensation - it's not competitive when compared to other tech giants. If I'm going to work as hard or as much as I did, at least I'd get free haircuts and food and massages at Google. Hell, even some paid paternity leave would be a start.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great place to gain industry leading experience in but be ready to sacrifice your life outside of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Amazon Area Manager
    Current Employee - Amazon Area Manager

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Great compensation package, great industry leading experience and rapid growth. All of these things make your resume stand out as well as having the opportunity to transfer to a different department or city due to the rapid growth of the company.

    Cons

    Poor work life balance, favoritism, racism, constant change. The pay comes with lack of a work life balance as you need to be prepared to work long hours with a short notice. Favortism and racism are alive within the FC's so look out for yourself, trust no one and document everything.

    Advice to ManagementAdvice

    Create a streamline process for fair and concise promotability of internal candidates

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great place to learn - horrible place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Seattle, WA (US)
    Current Employee - Program Manager in Seattle, WA (US)

    I have been working at Amazon.com full-time (more than an year)

    Pros

    Lots of innovation and smart people. Great place to learn about many aspects of the business.

    Cons

    Preference is to hire managers externally vs. promoting from within. The incredibly difficult work-life balance takes high performing employees and burns them out until they have nothing left to give with little to no recognition or compensation. Promotions take a really long time and when transferring within teams there is very little chance to be promoted and starting all over again with a new manager within a lateral move, on a new team can take 1-2 years for promotion. Therefore, don't come to Amazon to build your career unless you're willing to put in a minimum of 3 years before being recognized.

    Advice to ManagementAdvice

    Work on developing. You hire the best so try and keep them and not just by giving them restricted stock units, that's a "dangling carrot" but by truly investing in their development and success. Promote work-life balance so people who have lives outside of work want to stay longer-term.

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    Lot of learning, not much growth unless you are willing to destroy your personal life time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Program Manager II in Luxembourg (Luxembourg)
    Current Employee - Technical Program Manager II in Luxembourg (Luxembourg)

    I have been working at Amazon.com full-time (more than 3 years)

    Pros

    Cool projects, great learnings. You will have chances to work with lot of teams, work on a lot of data. Really good if you are interested in a career of business analysis.

    Cons

    No work life balance. You got to meet your deadlines, along with lot of ad hoc requests coming from senior managers, making your life crazy sometimes

    Advice to ManagementAdvice

    Treat people like humans. You get millions in shares so you work on weekends, don't force others to work for you on weekends, especially when you don't pay overtimes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Fairly Flat Organization structure with opportunity to grow, but no work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager II in Seattle, WA (US)
    Current Employee - Program Manager II in Seattle, WA (US)

    I have been working at Amazon.com as a contractor (more than an year)

    Pros

    A flat organization with many opportunities to grow and be visible. However, it's up to you to grow your career. Fast paced with a lot of highly motivated, intelligent, and smart people. There's a definite energetic vibe here as compared to another major corporation in the area. Co-workers are willing to help and provide assistance when needed.

    Cons

    Overworked and underpaid for the amount of work they wring out of people. Forget about work life balance. Too many release cycles piled on top of each other with not enough resources for people to succeed. The company name Amazon seems in line for a Darwinian culture where only the strong survive more than a year or two. Works well in the wild, but they end up losing very valuable people and experience in the end.

    Advice to ManagementAdvice

    Get rid of stack ranking, focus on work life balance or hire more people or pay above market rate for the amount of work expected. Focus on your employees like you focus your customers as part of your "Leadership Principles".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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