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Amdocs Reviews

Updated 11 April 2015
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1.0
84 Reviews
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Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
31 Ratings

84 Employee Reviews

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  1. Avoid Like the Plague

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Subject Matter Expert in London, England
    Current Employee - Senior Subject Matter Expert in London, England

    I have been working at Amdocs full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I honestly cant think of any

    Cons

    Company has a hard working culture just don't expect overtime or standby payments for all your hard work. The yearly bonus is derisory and apparently arbitrarily allotted.
    You won't get any thanks, or training, or career progression or indeed any interest in your well being; work/life balance is non existent.
    Management style is, stereotypically, about what you'd expect for an Israeli company and largely involves being shouted at.
    Staff scuttlebutt has is that you need to be Jewish to get on at Amdocs; sadly this really does appear to be true.
    You'll be working on an outdated, proprietary software stack so even if you can convince someone to teach it too you (harder than it sounds), then it's absolutely no use anywhere but Amdocs.
    Based on previous examples redundancy is going to be statutory minimum so it's not worth waiting for that either.
    I'd have rated them lower than 1 if this site allowed.

    Advice to Management

    Perhaps try treating the goy as human beings?

  2. Boring uninspiring place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in London, England
    Current Employee - Director in London, England

    I have been working at Amdocs full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very little but some of the people are okay

    Cons

    Amdocs is a boring uninspiring place to work that takes management of paralysis by analysis to a new level. Innovation is non existent and it's difficult to get anyone to make a decision on anything. Everyone is an expert on everything and are quick to give their oppinion but never contribute when any real work needs to be done..

    Advice to Management

    None!

  3. worst company,not trustworthy at all

    Former Employee - SME in Gurgaon, Haryana (India)
    Former Employee - SME in Gurgaon, Haryana (India)

    I worked at Amdocs full-time

    Pros

    no pros at all...fully fraud

    Cons

    selected in company for project but later on said no requirement..no openings

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  5. Intermediate company for intermediate people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Ra‘ananna (Israel)
    Current Employee - Software Engineer in Ra‘ananna (Israel)

    I have been working at Amdocs full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    A company have comfort environment to work. Some good people are working there.

    Cons

    1. Company methodologies and technologies are completely outdated.
    2. The average professional level of your colleagues will be very low (say senior Java developer at Amdocs won`t pass technical interview for graduate position in more technologically advanced company), but still there are some highly skilled people there.
    3. No work-life balance.
    4. Bad planning.
    5. No salary rise. No promotion. No training. No bonus.
    6. There is no any kind of connection between employee evaluation process and benefits you can get. It`s a matter of your personal connections with senior management.
    7. No innovation.
    8. Talented people are not staying that long at Amdocs.

  6. It's an ok place to start, but don't stay to long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Amdocs full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you work there for less than 7 years you get treated great.
    Great place to get some experience then leave.

    Cons

    If you work there for more than 7 years you start seeing your bonuses and your pay increases start going down.
    Each year there is a “silent” layoffs, you never know if you are the own next or not.
    There is very little planning and communication from the BU to BU specifically IT.
    If you’re in the Americas get ready to be a “just do it” person, they don’t need someone to solve problems.
    Management is completely clueless from the top down. They have no idea what it really takes to make the company run, all they care about is their bonus they get quarterly and yearly. So however they can increase their pockets is the better.
    The teams run so lean that when there is a problem or someone goes on vacation you are forced into situations to be a firefighter.
    If you are a skilled employee with much knowledge that has been there for a while it seems they want you to go.

    Advice to Management

    Your loosing all your skilled workers that have all the knowledge. You should try to care about these employees as in the future you will probably need them.

  7. Helpful (1)

    No clear goal, nobody know the exact direction of the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Tokyo (Japan)
    Current Employee - Sales in Tokyo (Japan)

    I have been working at Amdocs full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None, there is nothing good in it.

    Cons

    Tons of it! Middle management are ignorant with all sort of politics to push away their responsibility.

    Advice to Management

    Fire all the under-performed managers who cannot deliver!

  8. Helpful (1)

    Not a good company for US workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Architect in Orlando, FL (US)
    Current Employee - Systems Architect in Orlando, FL (US)

    I have been working at Amdocs full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits. Allowed to work from home.

    Cons

    US workers are treated as an undesirable necessity to service the many offshore positions. There are constant layoffs as jobs are moved offshore. Offshore turnover is very high with a result of a lot of knowledge loss, Management has no clue what our challenges and day to day work is and treats us with distrust.. There is a lot of wasted overhead tracking everything. Even when the company does well the bonuses and raises are few,

    Advice to Management

    Realize that employees are not simple cogs that can be replaced with cheaper resources offshore. Recognize that the skill sets are varied and one person cannot successfully support such a multitude of applications with hugely varied technologies. The tone of how you speak to employees is so condescending and accusatory.

  9. Corrosive to tech Skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SSME in Pune (India)
    Former Employee - SSME in Pune (India)

    I worked at Amdocs full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Lots of young blood.
    Some Fruits and Snacks.

    Cons

    I spent 4 years in the company and kept seeing it spiral downwards. It just kept going from bad to worse.
    1. No technical growth
    2. Below par salaries. The salary given to campus selected fresher in 2004 = 3.5Lakhs/annum. Salary given to fresher 2013=3.2Lakhs/annum.
    3. Random figure to calculate iteration. They say low iteration, but you never seem to see the same faces again. Someone from HR once told us how they calculate iteration which made no sense as they said the iteration numbers were low because of larger hiring numbers.
    4. Recruit people by saying for development and then move them to support/non-dox products.
    5. Even in development team, there is no real development work going on. They have a product ready. The product design and development does not happen in India. Here, we mostly tweak existing stuff to customer requirements.
    6. If you are lucky, then you might get to be on a decent project. If you are on a new or "upcoming" project then you will be spending 14 hrs in office and wont get weekends.
    7. Idea of compensation and support is absurd. Its set up by managers and HR who do not wish to give any money or extra leaves to the employee. The rule is if you work on saturday for 9 hrs then you will get the number of hours worked on sunday as compoff. So managers either call you to work only on saturdays and make you stay til the work is done, usually 12 to 15 hrs or you are on "on-call" support. Which means you will need to work only if you get a call, which will invariable come and so you cannot leave home. But you should only write the hours you worked exactly. So you endup losing your day to office with out any benefit.
    8. The management changed hands in 2010. Since then the new managements idea for India center is : India is very big in the service sector with low pay. So we should try to get all the work that we can get for the service part of the company. Since Asia is a very big market, so we can do a lot here. May be good idea on paper, but this was valid maybe in 1990's. Now Indian market is a lot higher paying and so the basic premise is faulty. The upper management does not have an idea of what the company product is about. They make absurd and illogical promises to clients which cannot be kept and then blame developers/support teams for not keeping their word.
    9. Amdocs products are very costly for the Asian Market. Rates that they use outside of India (in developed nations) cannot be used with-in Asia. This is a big bottleneck for them because they need lot of investment to handle the very large customer base with-in Asia but they wont make as much money out of it. So to keep things on an even profit margin, they need to cut the number of people working on the project, but all commitments need to be kept.
    10. There is an idea of "Com-managers" with in this company. The com-managers are people who will act as bridge between client and technical staff. So they are supposed to act as the go between. They are important to a project as long as a real communication chain needs to exist between client and company. So when cost cutting moves come in, they should be among the first to be booted. They are non-technical and the developer invariably has to communicate to the client on the work being done. So the "Com" needs to make certain that there is enough chaos going on so as to keep his position secure. This was visible in multiple projects that I worked on.
    11. If you have worked here a few years (2-4) then you have by then become : a person with lots of Amdocs experience but with zero technical skills because all you use are select/update and ls-lrt commads. Position above GL are management. You can become an SSME in 2 to 2.5 years. GL may take about 6 to 8 based on how good your rapo is with your manager and if he is any good at selling you. Salaries and hikes are based on how "bell curve" on project to project, so to speak. The hike numbers may sound as market average (8% to 15% was the average that they maintained when I was there), but because their sals are on a lower side of market, you will always remain less than market average. And because you have no technical skills to speak off, you cannot get out to another company easily. And because there is no real time to learn anything on your own as well because of expected hours of support, you cannot improve yourself either.
    12. Team meetings were funny, where managers would tell us, that people whose project is now stable should start working on making other peoples project out of the goodness of our heart with out any benefits. (HR funda I guess)
    13. There is the probability of onsite projects. Thats the carrot which is given to you if you start crying.
    14. There is a core team. They are supposed to be the ones who work on the exact product code. Only the India team once again serves as the support team. All calls for product crash and unexpected behavior come to India and they are supposed to reproduce and fix it. But the actual code development will stay only in Israel.

    Advice to Management

    1. Upgrade. India can do better work than Cyprus and Israel teams put together. Show a backbone and start developing products such as Turbo-Charging in India. At the very least, get the source code access in India so that people can actually fix the bugs in them rather than say : Its a black box, only with experience we will learn how it works.
    2. Requirement for management should not be that they can speak in English. It should also require them to know the product. Com managers, be it from Israel, US or India do not know how the product works. They need to be more than technically zero. They should also learn how the product works, Train then and test them regularly rather than just making GLs and SSME do all the work.
    3. Stop thinking of India as the service sector of the world. Is 2 decades since that happened. Revamp or perish.
    4. Hindi/Marathi is not the second or primary language neither is Telegu and certainly not Hebrew. Its unprofessional to hear conversations on bridge in any of these languages irrespective of how comfortable or what position whoever maybe using the language has.

  10. Helpful (1)

    Continuous disappointment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Global influencer of most Telcom, satellite and cable providers through good OSS / BSS and integrated technologies. Opportunity to travel and work with great customers on innovative platforms and transformations.

    Cons

    Nepotism at its worst. Stagnant regional pillars of staunch 'lifers' who have little regard for customers - and even less for the employees.

    Advice to Management

    I don't think they'd listen anyway...

  11. Worst Company Ever

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Subject Matter Expert in Pune (India)
    Former Employee - Senior Subject Matter Expert in Pune (India)

    I worked at Amdocs

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Learning new technologies
    - Interviews are challenging

    Cons

    - I was terminated within a month at Amdocs as I could not attend daily scrums in project
    - Management is worst
    - HR is absolutely rude and doesn't bother about you at all
    - Managers are biased
    - Though a product based company, pays you less like a service based company in Pune

    Advice to Management

    - Stop screwing people
    - Allow flexibility to switch projects with in company

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