Amdocs

  www.amdocs.com
  www.amdocs.com

Amdocs Reviews

Updated 16 November 2014
Updated 16 November 2014
1,157 Reviews
3.3
1,157 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
364 Ratings

Review Highlights

Pros
  • Work-life balance can easily be maintained in a company like Amdocs (in 87 reviews)

  • The work culture here is awesome, I never felt any type of pressure (in 111 reviews)


Cons
  • In some projects the work life balance is too bad while in others it is too good (in 148 reviews)

  • Management seems proud that there is no work life balance (in 39 reviews)

More Highlights

151 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Would be nice to be trusted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle-manager in London, England
    Former Employee - Middle-manager in London, England

    I worked at Amdocs full-time (more than 5 years)

    Pros

    Pays relatively well with good benefits

    Cons

    Not trusted to meet customers without a chaperone
    No trust in middle management to make human resources decisions - everything dictated by global dictates without consideration of local customs
    No value seen in non-core products

    Advice to ManagementAdvice

    You pay your staff (especially your managers) well - stop micro-managing the and trust them to do their job.
    If you acquire a successful company to complement your current portfolio, understand what it does and how it is making money, Don't just run it into the ground through ignorance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Lots of promises, poor delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Amdocs full-time (less than an year)

    Pros

    Pay and benefits are good, although pay rises are small. I was in a company acquired by Amdocs and existing perks were honoured.
    Office environment good, with weekly fruit and delivery of snacks and small food items for staff.
    Amdocs seem keen to adopt new technologies, so potential chances to expand skills and learn new things.
    Amdocs offers training and online resources for learning

    Cons

    Amdocs is a massive 22000 person bureaucratic monster. Initial promises of training and career progression ended in nothing. Expect endless email invitations to pointless town hall meetings. For an IT company with a large IT dept and a dedicated dept handling mergers and acquisitions, the integration of our company into theirs was a mess, and this was not a unique experience as I heard of other companies that had also suffered poor experiences. In one case, they bought a company without realising the company had their own software platform. Their IT systems are a mess. Our IT manager was moved into pre-sales and an expensive contractor hired to do the exact same job. They are overly paranoid about security but then make mistakes like linking staff to the wrong personnel systems in their records, exposing personal information. Management and control of resources, servers, etc is very Israel-centric.

    Advice to ManagementAdvice

    Follow through on promises of career development and training. Put more trust in external managers. Sort out the IT department. Stop spamming staff with pointless emails.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Very aggressive organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Amdocs full-time (more than an year)

    Pros

    Extremely good benefits in terms of medical

    Cons

    Cliques, very Israeli centric - a lot of good people say that they don't expect development opportunities because they are not Israeli. Above market pay but the shine of that wears off when you realize that they "own" you and will suck the life out of you.

    Advice to ManagementAdvice

    Your management culture will only get you so far.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    One word: Kafakesque

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs full-time

    Pros

    They pay money. I like money. Since I've been there a long time it's fairly comfortable.. they do all the usual benefits, and some managers make an effort to try and keep people happy.

    Cons

    There seems to be a biannual rotation of senior managers who don't seem bothered with what the division does. Actually getting new development approved is near impossible unless a customer has already signed up money for it, so you are always behind the curve. Cost cutting on things like hardware is just insane. There is a management emphasis on working weekends even when there is no work to do, it just seems like a reflex. There is zero sense of direction or development, there is no desire to be the best or take on competitors from the management, presumably because these things are not in their control.

    Promotions are slightly less frequent than blue moons.

    Advice to ManagementAdvice

    Stop acting like cowards and show some actual vision.,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Management run Amok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant in Bath, England
    Current Employee - Principal Consultant in Bath, England

    I have been working at Amdocs full-time (more than 10 years)

    Pros

    Basic salary is fine.
    Conservative financial management with large cash reserves, means company doesn't have to be reactionary to minor blips and issues.

    Cons

    Horrifically bureaucratic with process out-weighing function in every aspect.
    Technical ability/innovation completely unvalued both for the people with it and those trying to gain it.
    Very Israeli-centric
    No respect for work-life balance. I accept that occasionally in IT there will be 'crunch' times, but this is ridiculous.

    Advice to ManagementAdvice

    Identify the core people that produce things that customers actually pay you for.
    Shed 2/3 of the rest of the company. If you're in doubt as to what to retain, ask the people actually delivering what support they need and retain those that give it or try to. You're currently paying people to hinder them and just letting the excellent people resign and walk away. Basically you might have noticed top->down isn't working, so how about trying it the other way.

    When things go wrong, dive right down to the bottom to understand why and fix the issues (or not, it's your company). Please, don't just shuffle interchangeable managers/departments around every year and wonder why nothing improves. It's insulting to me and makes you look foolish to us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Hard work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consulting Manager in London, England
    Current Employee - Consulting Manager in London, England

    I have been working at Amdocs full-time (more than 10 years)

    Pros

    Freedom to do whatever you want. Can take on any role. Good exposure to Telecoms. Challenging environment with opportunity to learn on the job

    Cons

    Don't expect any reward even when you bring in new business! Too many divisions. Hard work but need to be self motivated to survive. Don't expect any in house training!

    Advice to ManagementAdvice

    Think globally

    Doesn't Recommend
    Positive Outlook
  8.  

    I imagine the work experience can be very different depending on which group you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Amdocs

    Pros

    Benefits are some of the best I've seen.
    Flexible work hours
    Ability to work from home
    Opportunity to experience different parts of the company

    Cons

    Very political - "escalations" at the drop of a hat
    Meetings about having meetings about what's going to be on the agenda of the next meeting
    Difficult to get your head around the different parts of the organization. Plus, it's constantly changing.

    Advice to ManagementAdvice

    Improve the PMI process to include newly acquired companies into the Amdocs fold more fully
    Set objectives that are complimentary across departments rather than conflicting.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Not great....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Principal Consultant in London, England
    Current Employee - Principal Consultant in London, England

    I have been working at Amdocs

    Pros

    Relatively stable, OK for 'coasters'

    Cons

    Politics, Organizational incoherence, Poor customer and partner reputation

    Advice to ManagementAdvice

    Stop inter-departmental warfare, address reputational issues and morale issues.
    Create a small company ethos that encourages innovation.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Corporate gobbdyegood with lots of newspeak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raanana (Israel)
    Former Employee - Anonymous Employee in Raanana (Israel)

    I worked at Amdocs as an intern (less than an year)

    Pros

    Global company
    Professional professional procedures
    One of the few Israeli tech companies that is business oriented rather than technical oriented

    Cons

    While Amdocs may once have been an innovative company today they are more concerned about their perception rather than moving forward. They have an innovation department that is not up-to-date with the latest trends and technologies in business and technology innovation, which is siloed away from R&D and the corporate strategy. Many
    Because they are so big they won't move and aren't interested in exposure to smaller companies or startups or methodologies that today are taught at the leading business schools (Lean Startup, Kanban, Agile) but weren't popular a decade ago. They look at failing companies like IBM and Comverse for inspiration.

    Advice to ManagementAdvice

    Begin to innovate
    Bring in fresh blood (including people with start-up experience). Very hard for young people to get hired.
    Understand many of your existing employees are resistant to change.
    Expose employees (from all departments) to more fresh ideas

    A large company can grow for a while but once the telecom industry disrupts, Amdocs is doomed. It'll be around in 3 years but what about the next 30?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Company Culture is not Friendly, Upper Management is Apathetic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior SME in Dallas, TX (US)
    Current Employee - Senior SME in Dallas, TX (US)

    I have been working at Amdocs full-time (more than 5 years)

    Pros

    Start Pay is Average
    Benefits are Average
    Facility varies but generally actual company facilities are nice, well kept and coffee, tea, and various snacks are available regularly

    Cons

    Unofficial culture of we do not care how it gets done as long as it gets done which allows for incompetent and lazy workers to be carried by others.
    Bonuses and raises are not frequent and generally not much
    Promotions are even harder to come by and aren't always based on the best possible applicant, nepotism, nationalism and favoritism are rampant
    Work life balance in the project I work in is across the board unreasonable
    Upper management does not back their people and often makes decisions to their teams detriment they are apathetic and very quick to tell their people just how replaceable they are
    No friendliness towards coworkers no sense of community at all, often people will segregate themselves according to country/region of origin. People will not engage with you unless you are on their team or they wish to join your team.\\
    Evaluation system is an absolute Joke

    Advice to ManagementAdvice

    When new Understand the processes before making major changes to them as not doing so can have unintended consequences
    Appreciate a good employee and reward people based on merit

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at Amdocs? Share Your Experiences

Amdocs

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.