Amdocs
3.2 of 5 687 reviews
www.amdocs.com Chesterfield, MO 5000+ Employees

Amdocs Reviews

Updated Apr 18, 2014
All Employees Current Employees Only

3.2 688 reviews

                             

83% Approve of the CEO

Amdocs President, CEO, and Director Eli Gelman

Eli Gelman

(264 ratings)

65% of employees recommend this company to a friend
101 Employee Reviews Back to all reviews
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One word: Kafakesque

Anonymous Employee (Current Employee)

I have been working at Amdocs full-time

ProsThey pay money. I like money. Since I've been there a long time it's fairly comfortable.. they do all the usual benefits, and some managers make an effort to try and keep people happy.

ConsThere seems to be a biannual rotation of senior managers who don't seem bothered with what the division does. Actually getting new development approved is near impossible unless a customer has already signed up money for it, so you are always behind the curve. Cost cutting on things like hardware is just insane. There is a management emphasis on working weekends even when there is no work to do, it just seems like a reflex. There is zero sense of direction or development, there is no desire to be the best or take on competitors from the management, presumably because these things are not in their control.

Promotions are slightly less frequent than blue moons.

Advice to Senior ManagementStop acting like cowards and show some actual vision.,

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Management run Amok

Principal Consultant (Current Employee)
Bath, England

I have been working at Amdocs full-time for more than 10 years

ProsBasic salary is fine.
Conservative financial management with large cash reserves, means company doesn't have to be reactionary to minor blips and issues.

ConsHorrifically bureaucratic with process out-weighing function in every aspect.
Technical ability/innovation completely unvalued both for the people with it and those trying to gain it.
Very Israeli-centric
No respect for work-life balance. I accept that occasionally in IT there will be 'crunch' times, but this is ridiculous.

Advice to Senior ManagementIdentify the core people that produce things that customers actually pay you for.
Shed 2/3 of the rest of the company. If you're in doubt as to what to retain, ask the people actually delivering what support they need and retain those that give it or try to. You're currently paying people to hinder them and just letting the excellent people resign and walk away. Basically you might have noticed top->down isn't working, so how about trying it the other way.

When things go wrong, dive right down to the bottom to understand why and fix the issues (or not, it's your company). Please, don't just shuffle interchangeable managers/departments around every year and wonder why nothing improves. It's insulting to me and makes you look foolish to us.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Hard work!

Consulting Manager (Current Employee)
London, England

I have been working at Amdocs full-time for more than 10 years

ProsFreedom to do whatever you want. Can take on any role. Good exposure to Telecoms. Challenging environment with opportunity to learn on the job

ConsDon't expect any reward even when you bring in new business! Too many divisions. Hard work but need to be self motivated to survive. Don't expect any in house training!

Advice to Senior ManagementThink globally

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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I imagine the work experience can be very different depending on which group you work in.

Anonymous Employee (Current Employee)
Reading, England

I have been working at Amdocs

ProsBenefits are some of the best I've seen.
Flexible work hours
Ability to work from home
Opportunity to experience different parts of the company

ConsVery political - "escalations" at the drop of a hat
Meetings about having meetings about what's going to be on the agenda of the next meeting
Difficult to get your head around the different parts of the organization. Plus, it's constantly changing.

Advice to Senior ManagementImprove the PMI process to include newly acquired companies into the Amdocs fold more fully
Set objectives that are complimentary across departments rather than conflicting.

No, I would not recommend this company to a friend

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Not great....

Principal Consultant (Current Employee)
London, England

I have been working at Amdocs

ProsRelatively stable, OK for 'coasters'

ConsPolitics, Organizational incoherence, Poor customer and partner reputation

Advice to Senior ManagementStop inter-departmental warfare, address reputational issues and morale issues.
Create a small company ethos that encourages innovation.

No, I would not recommend this company to a friend

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Amdocs do not disclose the real job profile before hiring.

SME (Trainee) (Current Employee)
Pune (India)

I have been working at Amdocs full-time for less than a year

ProsOnly reason to work here is the Salary and company policies.

ConsThey do not disclore the job profile they are hiring you for before joining.
I joined as an SME Trainee for Application Support, where in interview they took a total technical intervew and put me in T2 non-technical support. I am highly dissatisfied with this.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Dismal place to work. Only work for them if there are no other options.

Development Manager (Former Employee)
Charlotte, NC (US)

I worked at Amdocs full-time for more than 10 years

ProsBenefits: on par with most corporations. Healthcare is reasonably priced and plan selection is good.

Cons1. Very poor HR policies. Amdocs has a policy that there must be poor ratings given to some percentage of the employee base deserved or not.
2. When Amdocs bought the company I was working for the first thing they did was give senior management stay bonuses. Then everyone on the management team was demoted one level down.
3. The first thing Amdocs said after the acquisition was 'These people make too much money can't wait till we can take care of that'.

No, I would not recommend this company to a friend

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That's how extreme capitalism tastes

Java Programmer (Former Employee)
Haifa (Israel)

I worked at Amdocs full-time for more than a year

ProsYoung and dynamic environment
When economy not in it's worst, the easiest to get in as the first job

ConsYoung and dynamice environment actually means that every grown up around either promoted or bailed, and dynamic means they will never stop to get the most of your back.

Advice to Senior Management--censored--

No, I would not recommend this company to a friend

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Work on varied technologies but unfavorable compensations

Ssme (Current Employee)
Gurgaon, Haryana (India)

I have been working at Amdocs full-time for more than 3 years

ProsFriendly co workers and good environment to work all across the organization
Good onsite opportunities depending on the projects

ConsNo compensations for hard work
Unfavorable compensations rewarded in different divisions on same experience level
Words not being translated to actions

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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SME - Review

Subject Matter Expert (Former Employee)
Pune (India)

I worked at Amdocs full-time for more than a year

ProsGood care of employees.
Good management.

ConsNo work on latest technologies.
Career growth is stagnant.

Advice to Senior ManagementNeed to make changes to the product with time.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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