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Amdocs Reviews

Updated 22 March 2015
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2.0
163 Reviews
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Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
40 Ratings

163 Employee Reviews

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  1. Would be nice to be trusted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle-manager in London, England
    Former Employee - Middle-manager in London, England

    I worked at Amdocs full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pays relatively well with good benefits

    Cons

    Not trusted to meet customers without a chaperone
    No trust in middle management to make human resources decisions - everything dictated by global dictates without consideration of local customs
    No value seen in non-core products

    Advice to Management

    You pay your staff (especially your managers) well - stop micro-managing the and trust them to do their job.
    If you acquire a successful company to complement your current portfolio, understand what it does and how it is making money, Don't just run it into the ground through ignorance.

  2. Lots of promises, poor delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Amdocs full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and benefits are good, although pay rises are small. I was in a company acquired by Amdocs and existing perks were honoured.
    Office environment good, with weekly fruit and delivery of snacks and small food items for staff.
    Amdocs seem keen to adopt new technologies, so potential chances to expand skills and learn new things.
    Amdocs offers training and online resources for learning

    Cons

    Amdocs is a massive 22000 person bureaucratic monster. Initial promises of training and career progression ended in nothing. Expect endless email invitations to pointless town hall meetings. For an IT company with a large IT dept and a dedicated dept handling mergers and acquisitions, the integration of our company into theirs was a mess, and this was not a unique experience as I heard of other companies that had also suffered poor experiences. In one case, they bought a company without realising the company had their own software platform. Their IT systems are a mess. Our IT manager was moved into pre-sales and an expensive contractor hired to do the exact same job. They are overly paranoid about security but then make mistakes like linking staff to the wrong personnel systems in their records, exposing personal information. Management and control of resources, servers, etc is very Israel-centric.

    Advice to Management

    Follow through on promises of career development and training. Put more trust in external managers. Sort out the IT department. Stop spamming staff with pointless emails.

  3. Very aggressive organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Amdocs full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Extremely good benefits in terms of medical

    Cons

    Cliques, very Israeli centric - a lot of good people say that they don't expect development opportunities because they are not Israeli. Above market pay but the shine of that wears off when you realize that they "own" you and will suck the life out of you.

    Advice to Management

    Your management culture will only get you so far.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. One word: Kafakesque

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amdocs full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They pay money. I like money. Since I've been there a long time it's fairly comfortable.. they do all the usual benefits, and some managers make an effort to try and keep people happy.

    Cons

    There seems to be a biannual rotation of senior managers who don't seem bothered with what the division does. Actually getting new development approved is near impossible unless a customer has already signed up money for it, so you are always behind the curve. Cost cutting on things like hardware is just insane. There is a management emphasis on working weekends even when there is no work to do, it just seems like a reflex. There is zero sense of direction or development, there is no desire to be the best or take on competitors from the management, presumably because these things are not in their control.

    Promotions are slightly less frequent than blue moons.

    Advice to Management

    Stop acting like cowards and show some actual vision.,

  6. Helpful (1)

    Management run Amok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Consultant in Bath, England
    Current Employee - Principal Consultant in Bath, England

    I have been working at Amdocs full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Basic salary is fine.
    Conservative financial management with large cash reserves, means company doesn't have to be reactionary to minor blips and issues.

    Cons

    Horrifically bureaucratic with process out-weighing function in every aspect.
    Technical ability/innovation completely unvalued both for the people with it and those trying to gain it.
    Very Israeli-centric
    No respect for work-life balance. I accept that occasionally in IT there will be 'crunch' times, but this is ridiculous.

    Advice to Management

    Identify the core people that produce things that customers actually pay you for.
    Shed 2/3 of the rest of the company. If you're in doubt as to what to retain, ask the people actually delivering what support they need and retain those that give it or try to. You're currently paying people to hinder them and just letting the excellent people resign and walk away. Basically you might have noticed top->down isn't working, so how about trying it the other way.

    When things go wrong, dive right down to the bottom to understand why and fix the issues (or not, it's your company). Please, don't just shuffle interchangeable managers/departments around every year and wonder why nothing improves. It's insulting to me and makes you look foolish to us.

  7. Helpful (1)

    Hard work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consulting Manager in London, England
    Current Employee - Consulting Manager in London, England

    I have been working at Amdocs full-time (more than 10 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Freedom to do whatever you want. Can take on any role. Good exposure to Telecoms. Challenging environment with opportunity to learn on the job

    Cons

    Don't expect any reward even when you bring in new business! Too many divisions. Hard work but need to be self motivated to survive. Don't expect any in house training!

    Advice to Management

    Think globally

  8. I imagine the work experience can be very different depending on which group you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England

    I have been working at Amdocs

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits are some of the best I've seen.
    Flexible work hours
    Ability to work from home
    Opportunity to experience different parts of the company

    Cons

    Very political - "escalations" at the drop of a hat
    Meetings about having meetings about what's going to be on the agenda of the next meeting
    Difficult to get your head around the different parts of the organization. Plus, it's constantly changing.

    Advice to Management

    Improve the PMI process to include newly acquired companies into the Amdocs fold more fully
    Set objectives that are complimentary across departments rather than conflicting.

  9. Helpful (1)

    Not great....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Principal Consultant in London, England
    Current Employee - Principal Consultant in London, England

    I have been working at Amdocs

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Relatively stable, OK for 'coasters'

    Cons

    Politics, Organizational incoherence, Poor customer and partner reputation

    Advice to Management

    Stop inter-departmental warfare, address reputational issues and morale issues.
    Create a small company ethos that encourages innovation.

  10. Stable job without enough growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programming Senior Subject Matter Expert in Montreal, QC (Canada)
    Former Employee - Programming Senior Subject Matter Expert in Montreal, QC (Canada)

    I worked at Amdocs full-time (more than 5 years)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    - Many colleagues are good from personal and professional perspectives.
    - Good medical group insurance and RRSP matching.
    - Good compensation (if not taking into account the working hours on evenings and weekends which aren't additionally compensated).
    - Gives good understanding and hands-on experience in full SDLC and diverse software development technologies.

    Cons

    - Very poor work life balance because of on call production support duties after business hours. The work life balance even deteriorates constantly over the years because more and more applications and projects are loaded on the same developers.
    - Promotions are very rare and not always make sense.
    - A lot of work with outdated bizarre technologies in many teams, so it is very difficult to find a better job outside of Amdocs.
    - No possibility to be in control of your own professional development route.
    - Too bureaucratic day-to-day production support working procedures where you need to write many reports and emails.
    - Bad and incompetent management.
    - Too much multitasking which is very annoying.
    - Performance is measured based on number of hours worked rather than the good work done.
    - Disconnect between developers and managers. There are about two one-on-one meetings per year with your project manager, but never any one-on-one meetings with your director and above.

    Advice to Management

    Recognize talented people and let grow on time.

  11. Functional Test Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Functional Test Engineer in Pune (India)
    Current Employee - Functional Test Engineer in Pune (India)

    I have been working at Amdocs full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work hours and company's position in telecom

    Cons

    No vertical growth, poop compensation

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