Amdocs

  www.amdocs.com
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Amdocs Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

3.3 1,012 reviews

83% Approve of the CEO

Amdocs President, CEO, and Director Eli Gelman

Eli Gelman

(302 ratings)

69% of employees recommend this company to a friend

Review Highlights

Pros
  • Work-life balance can easily be maintained in a company like Amdocs(in 66 reviews)

  • The work culture here is awesome, I never felt any type of pressure(in 97 reviews)


Cons
  • work life balance; employees are encouraged to work many extra hours and weekends(in 137 reviews)

  • Management seems proud that there is no work life balance(in 37 reviews)

130 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Lots of promises, poor delivery

    Anonymous Employee (Current Employee) London, England

    ProsPay and benefits are good, although pay rises are small. I was in a company acquired by Amdocs and existing perks were honoured.
    Office environment good, with weekly fruit and delivery of snacks and small food items for staff.
    Amdocs seem keen to adopt new technologies, so potential chances to expand skills and learn new things.
    Amdocs offers training and online resources for learning

    ConsAmdocs is a massive 22000 person bureaucratic monster. Initial promises of training and career progression ended in nothing. Expect endless email invitations to pointless town hall meetings. For an IT company with a large IT dept and a dedicated dept handling mergers and acquisitions, the integration of our company into theirs was a mess, and this was not a unique experience as I heard of other companies that had also suffered poor experiences. In one case, they bought a company without realising the company had their own software platform. Their IT systems are a mess. Our IT manager was moved into pre-sales and an expensive contractor hired to do the exact same job. They are overly paranoid about security but then make mistakes like linking staff to the wrong personnel systems in their records, exposing personal information. Management and control of resources, servers, etc is very Israel-centric.

    Advice to Senior ManagementFollow through on promises of career development and training. Put more trust in external managers. Sort out the IT department. Stop spamming staff with pointless emails.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Very aggressive organisation

    Anonymous Employee (Current Employee) Reading, England

    ProsExtremely good benefits in terms of medical

    ConsCliques, very Israeli centric - a lot of good people say that they don't expect development opportunities because they are not Israeli. Above market pay but the shine of that wears off when you realize that they "own" you and will suck the life out of you.

    Advice to Senior ManagementYour management culture will only get you so far.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    One word: Kafakesque

    Anonymous Employee (Current Employee)

    ProsThey pay money. I like money. Since I've been there a long time it's fairly comfortable.. they do all the usual benefits, and some managers make an effort to try and keep people happy.

    ConsThere seems to be a biannual rotation of senior managers who don't seem bothered with what the division does. Actually getting new development approved is near impossible unless a customer has already signed up money for it, so you are always behind the curve. Cost cutting on things like hardware is just insane. There is a management emphasis on working weekends even when there is no work to do, it just seems like a reflex. There is zero sense of direction or development, there is no desire to be the best or take on competitors from the management, presumably because these things are not in their control.

    Promotions are slightly less frequent than blue moons.

    Advice to Senior ManagementStop acting like cowards and show some actual vision.,

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Management run Amok

    Principal Consultant (Current Employee) Bath, England

    ProsBasic salary is fine.
    Conservative financial management with large cash reserves, means company doesn't have to be reactionary to minor blips and issues.

    ConsHorrifically bureaucratic with process out-weighing function in every aspect.
    Technical ability/innovation completely unvalued both for the people with it and those trying to gain it.
    Very Israeli-centric
    No respect for work-life balance. I accept that occasionally in IT there will be 'crunch' times, but this is ridiculous.

    Advice to Senior ManagementIdentify the core people that produce things that customers actually pay you for.
    Shed 2/3 of the rest of the company. If you're in doubt as to what to retain, ask the people actually delivering what support they need and retain those that give it or try to. You're currently paying people to hinder them and just letting the excellent people resign and walk away. Basically you might have noticed top->down isn't working, so how about trying it the other way.

    When things go wrong, dive right down to the bottom to understand why and fix the issues (or not, it's your company). Please, don't just shuffle interchangeable managers/departments around every year and wonder why nothing improves. It's insulting to me and makes you look foolish to us.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Hard work!

    Consulting Manager (Current Employee) London, England

    ProsFreedom to do whatever you want. Can take on any role. Good exposure to Telecoms. Challenging environment with opportunity to learn on the job

    ConsDon't expect any reward even when you bring in new business! Too many divisions. Hard work but need to be self motivated to survive. Don't expect any in house training!

    Advice to Senior ManagementThink globally

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I imagine the work experience can be very different depending on which group you work in.

    Anonymous Employee (Current Employee) Reading, England

    ProsBenefits are some of the best I've seen.
    Flexible work hours
    Ability to work from home
    Opportunity to experience different parts of the company

    ConsVery political - "escalations" at the drop of a hat
    Meetings about having meetings about what's going to be on the agenda of the next meeting
    Difficult to get your head around the different parts of the organization. Plus, it's constantly changing.

    Advice to Senior ManagementImprove the PMI process to include newly acquired companies into the Amdocs fold more fully
    Set objectives that are complimentary across departments rather than conflicting.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Not great....

    Principal Consultant (Current Employee) London, England

    ProsRelatively stable, OK for 'coasters'

    ConsPolitics, Organizational incoherence, Poor customer and partner reputation

    Advice to Senior ManagementStop inter-departmental warfare, address reputational issues and morale issues.
    Create a small company ethos that encourages innovation.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Not very good work

    Senior Software Tester (Current Employee) Gurgaon, Haryana (India)

    ProsFood and transport facilities are good.

    ConsBad quality of work
    Almost no growth options for people working in Testing domain
    Salary hike is very very bad as compared to other companies
    Weak HR
    Management only comes into picture during salary hikes. Rest of the year they are in dormant state

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    OK

    SSME (Current Employee) Gurgaon, Haryana (India)

    Pros1. You get good food at various times of the day.
    2. Your GLs are not technically involved, so you can fool them anytime.

    Cons1. Your GL is just a manager who keeps on bugging you on the progress of the project. He doesnt help you technically at all.
    2. The company is just for the persons who can butter and have stayed in the company for a long period.
    3. No team hierarchy, persons with 1 year experience can be seen doing work of 5-6 years experienced person.
    4. No transparency.
    5. No onsite opportunities atleast in service sector. They always say there is no budget and company is trying to move all the work offshore.

    Advice to Senior Management1. Try look beyond people who have stayed long in the company. Promote people who are deserving.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Not a good place for women to work, very judgmental management

    Development Expert (Current Employee) Gurgaon, Haryana (India)

    Pros1>Site trip
    2> good exposure
    3> Its a pleasure working with israel team , you learn a lot

    Cons1> You feel vulnerable to judgement as a woman, management doesn't take you seriously
    2> Bad culture, 90% management is men and they work on loyalty gathering, you need to be in favor of managers to rise.
    3>A lot of people try to steal credit from each other, you need to be very hard to survive here
    4> During downsizing first people to be fired are women. At least in some teams.
    5> Not Much scope for technically inclined people, this is a place for beurocrats and only people who rise are the non technical ones.

    Advice to Senior ManagementTake a notice of deprecating culture in DVCI.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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