Avis Budget Group

  www.avisbudgetgroup.com
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Avis Budget Group Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

2.9 383 reviews

61% Approve of the CEO

Avis Budget Group CEO Ron Nelson

Ron Nelson

(133 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • Good benefits including sick days and paid vacation (in 16 reviews)

  • It's a Union location and there is great benefits because of the Union (in 13 reviews)


Cons
  • Upper management does NOT listen or care about the workforce (in 23 reviews)

  • long hours with no overtime, bad weather means flight delays (in 20 reviews)

More Highlights
75 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Unrealistic & no appreciation of the right people

    Duty Manager (Current Employee)

    ProsGood selection of fleet and the least rewarded staff work the hardest.

    ConsLong hours, not enough operators for customers. Top level managers are where all the focus is not mid or front line. Staff just expected to work on locations extra hours without pay if its busy because they can't provide staff. Customers get frustrated because you can't give good service.

    Advice to Senior ManagementShow some loyalty and respect to your existing employees

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Management need to respect the people more

    Manager (Former Employee) Bracknell, England

    ProsGood people
    never a dull moment

    ConsManagement detached from reality of life in rental station.
    Too much focus on middle management
    Poor benefits for low grade employees
    poor facilities

    Advice to Senior ManagementRespect your people, or lose the good ones

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Solid cash/benefits for a sales job.

    Rental Sales Agent (Former Employee) Chicago, IL (US)

    ProsGood money, good benefits, and overtime pays well.

    ConsTerrible union based hours based on seniority and working holidays. You have to deal with angry customers a lot.

    Advice to Senior ManagementThey are quick to punish you for small errors, yet look the other way when there are serious issues like scamming going on. The hours can be crazy and changing. You will not have a good work/life balance because it's seniority based scheduling and long hours.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Long hours

    Anonymous Employee (Former Employee)

    Proscompany car, you own it.

    Consdirect reports, long days, hard core sales, no work life balance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Reservation system - three decades old DOS

    RSA (Former Employee)

    ProsUpward advancement possible if you are willing to relocate.

    ConsCertain locations have extremely high turn over ratesy due to long hours, lack of man power,low pay and low morale.

    Advice to Senior ManagementNo one wants to embrace old technology. Whoever is in charge of this area should rethink their strategy. The competition certainly has.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Poor Rental Sales Agent Training At Counter

    Rental Sales Agent (Current Employee)

    ProsBenefits

    Large blocks of slow periods at my location.

    I am single, so I don't mind working weekends, holidays, odd shifts.

    Due to my previous work history, there is ample room for advancement.

    ConsOperations managers are nice but do not perform some of their duties to adequate levels. For example:

    They don't train the rental sales agents at the counter, despite the fact that it is their policy to do so.

    Poor/slow resupply of smaller vehicles from the cleaning department, and slow shuttle drivers. How many shuttle drivers does it take to change a light bulb?

    I accepted and even embraced their upselling and selling of add-on products. However, when we have a longer rental period from a customer, such as 3 weeks, with no upsell or add-ons, it drags our average down.

    If we don't meet sales expectations, we can be let go. Maybe they should place less weight on these longer rentals as it pertains to our average. This is the reason I will not recommend this company to friends.

    Advice to Senior ManagementAccountability for ops managers on above. These are not difficult components to manage, but there isn't a mechanism to double check that they are performing these duties.

    My location has several employees that have been here for more than 10 years. They catch/fix some of these problems. The portion that fall through this line of defense result in service failures to the customers.

    Replace the antique DOS reservation system LOL.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Stressful

    Anonymous Employee (Current Employee)

    ProsCo-workers for the most part are very friendly and helpful. The training program is very in depth and helpful. Keeps you busy so time goes by fast.

    ConsManagement is never on the same page. You can be told you are doing great by several of them and then you basically suck by another. Different rules apply for different people. Moral since I have been here has gotten even worse.

    Advice to Senior ManagementGet on the same page! Deal with issues brought to your attention and dont bury your head in the sand. It hurts moral and makes us that work for you feel not important.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Okay, no real room to grow in a career

    Anonymous Employee (Current Employee)

    ProsDiscount on car rentals that's the only perk. But you often can just catch a better deal through a travel site.

    ConsTerrible scheduling. Upper management seems to not know, better yet doesn't have an ounce of a clue what takes place during each shift changes when it comes to operations. Seniority is a big deal, you will always get the short end of the stick when it comes to scheduling, vacation time and personal time off requests.

    Advice to Senior ManagementGet a clue. Your customers, especially many of your corporate "Avis First & Preferred" are rude & treat your employees like crap.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Many long days for little satisfaction

    Anonymous Employee (Former Employee) Chicago, IL (US)

    ProsGreat co-workers
    Ability to travel to different locations

    ConsLow pay
    Zero work-life balance
    Family atmosphere not for management employees

    Advice to Senior ManagementPay your people for the time and sacrifice they give everyday!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The culture has changed too much; they're looking for twice work in half time; hurting their ability to keep employees.

    Anonymous Employee (Former Employee)

    ProsThe company has decent benefits, and seems to attract people. There still is a good feeling about working for the company and the competition for tops in the RAC market.

    ConsOnce they know that you are good, they expect an exponential amount. They throw more and more, until you are covered. They just can not seem to keep good employees becuase they work them to death.

    Advice to Senior ManagementAvis always said there was a good work/life balance. I suggest that you take a long look at the mirror.

    No, I would not recommend this company to a friend

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