BT

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BT Reviews

Updated 23 January 2015
Updated 23 January 2015
390 Reviews
2.8
390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gavin Patterson
23 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 52 reviews)

  • Very flexible in terms of being able to work from home/remotely if needed (in 28 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 18 reviews)

  • Performance management structure mean everyone is out for themselves creating a poor team environment (in 30 reviews)

More Highlights

111 Employee Reviews Back to all reviews

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  1.  

    Huge pressure on staffing levels at the moment, although through voluntary means

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Strategy in London, England
    Current Employee - Head of Strategy in London, England

    I have been working at BT full-time (more than 3 years)

    Pros

    Good dynamic working, collaborative and interesting work in a company with an ever evolving business model

    Cons

    Too many Director and Managing Director, too few manager level staff, particularly in HQ functions. Very difficult to accelerate careers to Director level at the moment and MD level promotions almost unheard of.

    Advice to ManagementAdvice

    Cut more MDs quickly and give space for other promotions otherwise you risk losing a whole segment of talent over the next 5 years. Mediocre senior managers will stay, the best will all leave.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Is okay too corperoate rthough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Summer Student in London, England
    Current Employee - Summer Student in London, England

    I have been working at BT as an intern (more than a year)

    Pros

    good job with fun co-owkrers doing stuff i like. good job with fun co-owkrers doing stuff i like. good job with fun co-owkrers doing stuff i like.

    Cons

    bad red tape which u have to do boring.... SOOOO boring boring boring boring boring boring boring boring

    Advice to ManagementAdvice

    less corperate bullcrap please

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Clunky processes and systems, ok work life balance and pay

    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at BT full-time (more than 5 years)

    Pros

    - Generous annual leave and other benefits
    - Some flexible working though this will significantly decrease in the near future.
    - Pay is ok

    Cons

    - Dreadful blame attitude
    - Over-excitement at the launch of new initiatives, but lack of execution
    - Clunky and outdated internal systems and processes
    - Lack of development and career progression
    - Too many cling-ons who have been with the company for 25+ years and are useless but somehow impossible to get rid of
    - UK centric attitude despite harping on about being global
    - Dire performance management
    - Some low-level bullying and weak management

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  5.  

    Good company to start your career with. Excellent training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst Programmer in London, England
    Former Employee - IT Analyst Programmer in London, England

    I worked at BT full-time (more than 3 years)

    Pros

    Good Training. Good starting salary. Friendly work environment. Good work life balance. I don't know what it would be like for Managers. Excellent canteen. I would recommend this company for a new graduate as it has a good reputation in the telecoms industry both nationally and globally.

    Cons

    Limited prospects for a successful career. Few opportunities for promotion.

    Advice to ManagementAdvice

    Fast track the high performers into good management positions.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Good points and bad points: Solutions Designer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Designer in London, England
    Current Employee - Solutions Designer in London, England

    I have been working at BT full-time (more than 8 years)

    Pros

    The major pro is job security as BT have never made people forcefully redundant. They pay is OK and I have done some interesting work in my time. Employes get free perks such as free broadband, BT vision, cheap calls from their company mobiles and I am one of the lucky ones that is registered as a flexible worker.

    I know individuals that are still working in BT for the past 44 years.

    ALP: Accredited Learning Pathways: These let individuals pick a professional training pathway and do include professional courses. They cover anything from visualization to project management.

    Share save scheme: This is great as it allows individuals to save money before take and buy shares at the price they were 3 to 5 years ago. Some many BT employees invested in this when it was 60p and now the shares are worth around £3.60, so the people that invested £250 for fives can basically pay off there mortgage now. Even if the shares didn't go up in value they still could have take the money back, with interest, and wouldn't had to pay any tax on it..

    I have always been paid on-time and engineers are paid well

    Cons

    * Home and Flexible working: - Over the past two years BT has changed people from home workers to office based workers as they say it improves communication from the staff. I do work from home some days, but I'm still based from an office.
    * T&S: - BT's policy on travel is now pretty much non-existent. Cheapest hotel, cheapest way of getting there, small allowance that doesn't even cover the cost of the night time meal. When I travel I'm basically paying for part of it, however I do have a few beers when I do.
    * Free broadband but no free line rental: You just feel that although you get free broadband there making money out of you as you have to buy the telephone line from them.
    * Work conditions: Where I work there are 6 desks, but there can be up to 12 people wanting one. H&S goes out the window with boxes and equipment left on the floor in this un-airconditioned office that sometimes reaches 31 degrees.
    * BT Vans: You either get one without air conditioning or a restricted vehicle. BT still buys vehicles today without air conditioning, which means those hard working engineers have to boil.
    * Career Progression: - This can be good if you know Juniper or Cisco as BT is a telecommunication company, but even though my skills are sort after outside, progression for me has been very difficult.
    * APR's and 1-2-1: The very worst thing about working for BT is the APR, DPR, & 1-2-1 process. You basically have to write war a piece to get an Achieving Standards grade to get your bonus. It is the most long winded, pointless thing I. Even if I have saved or made BT loads of money or done something special for your customer you are very hard pushed to be recognised and most times you get a graded depending on internal politics or internal budgets.

    Advice to ManagementAdvice

    Change the following:
    Allow people to become home based workers again
    Simplify or remove the APR/DPR process. It's a waste of time!!!!
    Don't keep pushing to reduce T&S to a point that now body will travel.
    Put air con in the vans for the hard working engineers
    Give your workers free line rental or at least discounted line rental.

    Keep up the good work with the following:
    ALP's
    Sharesave

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good employer but very limited opportunities for personal development and career progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BT full-time (more than 8 years)

    Pros

    My experience was that there was a flexible working environment with a very good work life balance. The compensation and benefits package was near industry average.

    Cons

    I found that senior management, in most cases, paid lip service to personal development and there were very limited opportunities for personal growth and progression

    Advice to ManagementAdvice

    Really need to review individual opportunities for growth and development to retain top performers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place but little progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Manchester, England
    Former Employee - Project Manager in Manchester, England

    I worked at BT full-time (more than 8 years)

    Pros

    It was a great place to be. The people are awesome and generally the opportunities to move are good. It's a very secure place to work

    Cons

    Pay is nowhere near the market value. There's is no way to progress up in the company without significantly moving jobs, as most people don't leave ever they stay in the old way of in the job for 40 years. I felt I had to leave to get up in my career

    Advice to ManagementAdvice

    Have a good mix of Recruiting lower level managers externally and internally as the mix when right can be phenomenal

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    good company benefits, difficult internal process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Director in London, England
    Former Employee - Account Director in London, England

    I worked at BT full-time (less than a year)

    Pros

    good company benefits, large company with opportunities to move around the company with different roles if you have good network, good colleagues to work with

    Cons

    difficult internal process with messy record in the system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Fur lined rut

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PM2 in Ipswich, England
    Former Employee - PM2 in Ipswich, England

    I worked at BT full-time (more than 10 years)

    Pros

    Working from home is possible.

    Ability to move around the business even abroad if you build internal networks.

    Easy to stay and count the money if you are strong enough to adopt a certain mindset about getting into work and getting home and the possible repercussions of only working 9-5.

    Cons

    Traditional long standing company that still does very well from the myth that all BT people are paid a small fortune. Some BT salaries and terms were super competitive until mid 90s. Release package payments are a fraction of what they used to be and it is becoming harder to get paid release.

    BT is reknowned for badly practised performance management. BT and union comms are often contradictory on how the process is applied and the company is still not meeting it's targets for reducing its global head count.

    Some of the people I still know at BT remain in small niche teams operating as 'mates' I.e. Vendor security and data analysis and they seem to be left alone but many are in larger platform teams (Adastral Park) often managed remotely from India or the US where the management are hard micro managers.

    Advice to ManagementAdvice

    Difficult but to choose one I would say apply a better defined and transparent performance management system and keep promises on pay and bonuses.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Not bad - everyone works hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Finance Manager in London, England
    Current Employee - Senior Finance Manager in London, England

    I have been working at BT full-time (more than a year)

    Pros

    Work life balance is better than practice. Compensation is good.

    Cons

    A lot of firefighting as the systems are not up to scratch.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
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