BT Reviews

Updated 21 August 2014
Updated 21 August 2014
342 Reviews

2.9
342 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
133 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 48 reviews)

  • Great work life balance and ability to work from home to be more effective (in 25 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 14 reviews)

  • Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management (in 27 reviews)

More Highlights

96 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not bad - everyone works hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Finance Manager  in  London, England
    Current Employee - Senior Finance Manager in London, England

    I have been working at BT full-time for more than a year

    Pros

    Work life balance is better than practice. Compensation is good.

    Cons

    A lot of firefighting as the systems are not up to scratch.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Challenging in the consumer business unit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Marketing  in  London, England
    Former Employee - Head of Marketing in London, England

    I worked at BT full-time for more than a year

    Pros

    Demanding, meritocratic, challenging competitive market

    Cons

    Lack of diversity - very British especially at Senior levels

    Advice to ManagementAdvice

    increase diversity in employee body

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Managing for Performance has taken over. Customer focus is diminishing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Professional  in  Aberdeen, Scotland
    Former Employee - Senior Sales Professional in Aberdeen, Scotland

    I worked at BT full-time for more than 10 years

    Pros

    Large organisation which will never be ignored by customers due to its credibility in uk telecoms. On paper the opportunity is there to earn bonus. There is access to a wide portfolio of IT products. There data networks in my opinion are second to none and are rated highly by gartner.

    Cons

    Job roles are narrowly defined and many employee talents are not used. Support and knowledge of new product areas is scarce. service is suffering due to staff reductions and industry restructuring. Customers are becoming less important to the organisation. Bonuses are rarely paid.

    Advice to ManagementAdvice

    Focus back on customer needs. Use the talents of your employees to their full potential.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Strategy  in  London, England
    Current Employee - Head of Strategy in London, England

    I have been working at BT full-time for more than a year

    Pros

    Honest genuine management focused on growing the company and creating a healthy organisation. Very good long term investments in place

    Cons

    Very hard to get promoted and an obsession on 'deliverables'. You end up working very long hours to get a fair chance at a promotion

    Advice to ManagementAdvice

    Better training and motivation

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good but all depends on how lucky you sre with the team you end up in & too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Software Engineer  in  Ipswich, England
    Current Employee - Graduate Software Engineer in Ipswich, England

    I have been working at BT full-time for more than 3 years

    Pros

    Good people
    Good opportunity to train thanks to online courses.

    Cons

    # political,
    # moving the goal post
    # find any excuse not to give you what you deserve
    # Poor moral
    # Performance management structure mean everyone is out for themselves creating a poor team environment
    # Way too many arrogant people with big egos lucky humility.
    # Same corporate spill dressed up in a new name every year.
    # Massive disconnect between managers and low level workers
    # Luck of the drew depending on team. Same level of work yields totally different rating in different teams.

    Advice to ManagementAdvice

    List to people and change the way performance management works, every three months is overkill and hinders moral.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    career progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategy Specialist  in  London, England
    Current Employee - Strategy Specialist in London, England

    I have been working at BT full-time for more than 5 years

    Pros

    work - life balance; nice people

    Cons

    low salary and strict policy on reward and promotions

    Advice to ManagementAdvice

    invest more into growing people internally and retain talents

    Doesn't Recommend
    Neutral Outlook
  8.  

    Excellent training but too large to fuction. Change for changes sake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at BT full-time for more than 10 years

    Pros

    As with all large companies there are good people and bad people. In my experience most of the people left are hardworking. I've had some very expensive training paid for over the years

    Cons

    One year homeworking is "in" the next its "out" with little evidence its been thought through. I think it keeps people in jobs to impliment policy

    Advice to ManagementAdvice

    appreciate the staff more

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Safe company to work with committee based approach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Designer  in  Ipswich, England
    Current Employee - Chief Designer in Ipswich, England

    I have been working at BT full-time for more than 8 years

    Pros

    Good projects if you are lucky
    Work life balance
    Fair salary
    Job security

    Cons

    Stressful if working for the technology arm
    Not dynamic
    Low job satisfaction. Very little opportunity to make a difference even at senior levels

    Advice to ManagementAdvice

    Rework organisation structures to reduce layers and duplication

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    How it is now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Planning Manager  in  Birmingham, England
    Current Employee - Senior Planning Manager in Birmingham, England

    I have been working at BT full-time for more than 10 years

    Pros

    Job security, it's harder to get fired than hired. Ability to move about the business as it's so large.

    Cons

    Performance management, the HR team and senior team just can't get this right, the company (TSO) led by Clive Selly, struggles to make decisions, and doesn't stick to its plans. The 3rd tier management are square pegs in round holes, techie managers in leadership positions and vice versa. This has come about due to perpetual reorganisations, most not needed and when three are synergies they're ignored.

    My biggest issue is the "EGO" culture in the middle and senior management team, they are not working as a team for BT group, they're just making themselves look less bad than their peers, which gives a false sense of success. You guys know who you are and you should be ashamed.

    Advice to ManagementAdvice

    Work as a team, make a decision and stick to it, enable proper development through the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Curate's Egg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Ipswich, England
    Former Employee - General Manager in Ipswich, England

    I worked at BT full-time for more than 10 years

    Pros

    Large Company = lots of opportunities. TV triple play may yet save the company.

    Cons

    Large company = lots of bureaucracy. No credible mobile story will bite BT on the bum at some point.

    Advice to ManagementAdvice

    Lions led by donkeys.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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