BT Reviews

Updated 17 September 2014
Updated 17 September 2014
335 Reviews
2.8
335 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
BT Chief Executive Ian Livingston
Ian Livingston
133 Ratings

Review Highlights

Pros
  • Not really good work life balance as Clients always keeps you on the toes (in 48 reviews)

  • Great work life balance and ability to work from home to be more effective (in 25 reviews)


Cons
  • work pressure on a higher side , might impact your work life balance (in 14 reviews)

  • Senior management lack honesty and there can often be a culture of intimidation through abuse of performance management (in 27 reviews)

More Highlights

96 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    good company benefits, difficult internal process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Director  in  London, England
    Former Employee - Account Director in London, England

    I worked at BT full-time for less than a year

    Pros

    good company benefits, large company with opportunities to move around the company with different roles if you have good network, good colleagues to work with

    Cons

    difficult internal process with messy record in the system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Fur lined rut

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PM2  in  Ipswich, England
    Former Employee - PM2 in Ipswich, England

    I worked at BT full-time for more than 10 years

    Pros

    Working from home is possible.

    Ability to move around the business even abroad if you build internal networks.

    Easy to stay and count the money if you are strong enough to adopt a certain mindset about getting into work and getting home and the possible repercussions of only working 9-5.

    Cons

    Traditional long standing company that still does very well from the myth that all BT people are paid a small fortune. Some BT salaries and terms were super competitive until mid 90s. Release package payments are a fraction of what they used to be and it is becoming harder to get paid release.

    BT is reknowned for badly practised performance management. BT and union comms are often contradictory on how the process is applied and the company is still not meeting it's targets for reducing its global head count.

    Some of the people I still know at BT remain in small niche teams operating as 'mates' I.e. Vendor security and data analysis and they seem to be left alone but many are in larger platform teams (Adastral Park) often managed remotely from India or the US where the management are hard micro managers.

    Advice to ManagementAdvice

    Difficult but to choose one I would say apply a better defined and transparent performance management system and keep promises on pay and bonuses.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Not bad - everyone works hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Finance Manager  in  London, England
    Current Employee - Senior Finance Manager in London, England

    I have been working at BT full-time for more than a year

    Pros

    Work life balance is better than practice. Compensation is good.

    Cons

    A lot of firefighting as the systems are not up to scratch.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Challenging in the consumer business unit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head of Marketing  in  London, England
    Former Employee - Head of Marketing in London, England

    I worked at BT full-time for more than a year

    Pros

    Demanding, meritocratic, challenging competitive market

    Cons

    Lack of diversity - very British especially at Senior levels

    Advice to ManagementAdvice

    increase diversity in employee body

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Managing for Performance has taken over. Customer focus is diminishing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Professional  in  Aberdeen, Scotland
    Former Employee - Senior Sales Professional in Aberdeen, Scotland

    I worked at BT full-time for more than 10 years

    Pros

    Large organisation which will never be ignored by customers due to its credibility in uk telecoms. On paper the opportunity is there to earn bonus. There is access to a wide portfolio of IT products. There data networks in my opinion are second to none and are rated highly by gartner.

    Cons

    Job roles are narrowly defined and many employee talents are not used. Support and knowledge of new product areas is scarce. service is suffering due to staff reductions and industry restructuring. Customers are becoming less important to the organisation. Bonuses are rarely paid.

    Advice to ManagementAdvice

    Focus back on customer needs. Use the talents of your employees to their full potential.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Good but all depends on how lucky you sre with the team you end up in & too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graduate Software Engineer  in  Ipswich, England
    Current Employee - Graduate Software Engineer in Ipswich, England

    I have been working at BT full-time for more than 3 years

    Pros

    Good people
    Good opportunity to train thanks to online courses.

    Cons

    # political,
    # moving the goal post
    # find any excuse not to give you what you deserve
    # Poor moral
    # Performance management structure mean everyone is out for themselves creating a poor team environment
    # Way too many arrogant people with big egos lucky humility.
    # Same corporate spill dressed up in a new name every year.
    # Massive disconnect between managers and low level workers
    # Luck of the drew depending on team. Same level of work yields totally different rating in different teams.

    Advice to ManagementAdvice

    List to people and change the way performance management works, every three months is overkill and hinders moral.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head of Strategy  in  London, England
    Current Employee - Head of Strategy in London, England

    I have been working at BT full-time for more than a year

    Pros

    Honest genuine management focused on growing the company and creating a healthy organisation. Very good long term investments in place

    Cons

    Very hard to get promoted and an obsession on 'deliverables'. You end up working very long hours to get a fair chance at a promotion

    Advice to ManagementAdvice

    Better training and motivation

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    career progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategy Specialist  in  London, England
    Current Employee - Strategy Specialist in London, England

    I have been working at BT full-time for more than 5 years

    Pros

    work - life balance; nice people

    Cons

    low salary and strict policy on reward and promotions

    Advice to ManagementAdvice

    invest more into growing people internally and retain talents

    Doesn't Recommend
    Neutral Outlook
  10.  

    Excellent training but too large to fuction. Change for changes sake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at BT full-time for more than 10 years

    Pros

    As with all large companies there are good people and bad people. In my experience most of the people left are hardworking. I've had some very expensive training paid for over the years

    Cons

    One year homeworking is "in" the next its "out" with little evidence its been thought through. I think it keeps people in jobs to impliment policy

    Advice to ManagementAdvice

    appreciate the staff more

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Safe company to work with committee based approach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Chief Designer  in  Ipswich, England
    Current Employee - Chief Designer in Ipswich, England

    I have been working at BT full-time for more than 8 years

    Pros

    Good projects if you are lucky
    Work life balance
    Fair salary
    Job security

    Cons

    Stressful if working for the technology arm
    Not dynamic
    Low job satisfaction. Very little opportunity to make a difference even at senior levels

    Advice to ManagementAdvice

    Rework organisation structures to reduce layers and duplication

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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