Barclays

  www.barclays.com
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Barclays Reviews

Updated Jul 16, 2014
All Employees Current Employees Only

3.1 513 reviews

70% Approve of the CEO

Barclays Group CEO Antony Jenkins

Antony Jenkins

(149 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • Some good people amidst a sea of people who've checked out; good work life balance(in 50 reviews)

  • Flexible work from home, multiple network of mentors(in 11 reviews)


Cons
  • Transfers are very rarely given to help staff in work/life balance unless you are management(in 18 reviews)

  • There have been increased senior management changes in recent years(in 24 reviews)

98 Employee Reviews Back to all reviews
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    • Culture & Values
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    • No Opinion of CEO

     

    Started off all right...

    Project Manager (Former Employee) London, England

    ProsGot to try out a few roles when I started, got some good experience and training, and (while not relevant to me) they supposedly allowed for a good work-life balance for working mums.

    ConsChange after change after change. Everyone was constantly ready for battle, knowing you'd be at risk every 6 months meant everyone was fighting against their colleagues, doing anything they can to make themselves look better. Projects regularly started and thrown aside, wasting time and money and killing motivation. Hoops to jump through at every stage.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Sad demise of Barclays

    Personal Banker (Former Employee) Birmingham, England

    ProsLocal to where I live,good part time hours,wonderful customers.

    ConsCompany values have disappeared over the many years I worked for Barclays.I gave my all and they gave nothing back not even respect for my 38 years service.Not even a 'Happy retirement ' or 'Goodbye ' card.

    Advice to Senior ManagementBecome Human beings again and realise staff are Human beings too that have a life outside Barclays.Make Barclays a place to work that the staff can feel proud of and that is respected by customers.Put customer service first not sales like it used to be.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Contracting and culture not changing

    Director (Former Employee) London, England

    ProsScale and opportunity to do different things

    ConsActions do not match words when talk of values and changing culture. Workforce treated as resources in a short termist way rather than long term partners in achieving the corporate goals.

    Advice to Senior ManagementThink beyond this budget in your planning and how you treat staff.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The highs were great but the lows were dreadful.

    Branch Manager (Former Employee) Redhill, South East England, England

    ProsThe people I worked with were great, we had fantastic laughs, and supported each other through the tough times both personal and business related.
    If you wanted to move your career forward there were many opportunities, however you 'face had to fit' a lot of the time.

    ConsThe demands that were put on you were often unrealistic. The focus on sales rather than service was the biggest problem. You often felt like middle and high level management had no idea what it was like to actually work in a branch and speak to real customers.
    While they went through the motions when there were people with health issues they were in fact very unaccommodating when it came down to actually helping people with disabilities (in my personal experience).

    Advice to Senior ManagementFocus more on taking care of your staff, happy staff with work harder for you to provide happy customers. Try actually working in a branch and meeting the customers that we deal with day in and day out for you.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Excellent package, aggressive culture not for everyone, revolving door at the top

    Anonymous Employee (Former Employee)

    ProsThe salary and benefits were excellent. There was a sense of teamwork within my own team, although this didn't extend to the senior management.

    ConsWork-life balance was very poor, with often unfeasible deadlines and very long hours. The amount of travelling required could be extreme at times. Senior management were dictatorial. The performance appraisal process was very much a "management tell" rather than a two-way discussion, with decisions on performance ratings having already been made before the meeting took place. Feedback could make or break your career in an instant.

    Advice to Senior ManagementTreat your staff as human beings.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Not what it was!

    Various (Former Employee) London, England

    ProsWell it's a job but nothing like it was even 20 years ago. I left an organisation which I'd worked for for 35 years felling relieved to be out of it.

    ConsThe bank still maintains a target driven culture that inadvertently encourages bad behaviours across the board. "Bonuses" at the branch / call centre level are unreliable and frankly subjective.

    Advice to Senior ManagementTalk to your older long serving staff. Ask them how the bank used to run for the benefit of customers, shareholders and staff.

    No, I would not recommend this company to a friend

     

    Great for experience

    Anonymous Employee (Former Employee)

    ProsGreat for experience and feel for banking

    ConsMoral could be better with management being a bit more compassionate and understanding

    Advice to Senior ManagementNeed to learn how to manage staff and have some compassion

    • Culture & Values
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    • Approves of CEO

     

    My Experience

    Personal Banker (Current Employee) Liverpool, England

    ProsBenefits (such as My Barclays Rewards) are great. Incentives ('Colleague Reward') is terrible, especially if you are part-time.

    ConsManagement of individual teams are not yet fully on board with the new Values - many (especially Telephony Team Leaders) are too focused on 'Sales'.

    Advice to Senior ManagementIf you believe in the 'Values' and 'Purpose' of Barclays, then ensure that every person in a position of management does as well. Ensure that Team Leaders (such as the ones in Liverpool Contact Centre) care enough about our customers as much as the frontline staff do, otherwise a vicious circle will emerge, from which only the Personal Bankers will know how to handle. The Team Leaders are 'out-of-the-game' and may know how to manage a team, but certainly not how to manage the expectations of staff and customers in this new era of Barclays.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Frustrating

    Analyst (Current Employee)

    ProsGreat colleagues to work with

    ConsLack of career path, delay in decision making, low morale

    Advice to Senior ManagementReward employees for their work and say thank you every once in a while

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Meritocracy nothing but a buzzword

    Anonymous Employee (Former Employee) London, England

    ProsYou work together with very talented people.

    At least during my time a good name to have on your resume.

    ConsThe company is extremely political. The one thing you need to know is you will only get promoted if you have a good relationship to your management. Performance of course is part of that, but unfortunately by far not the most important one. Far from the meritocracy they promote when hiring you.

    Pay. Gets smaller by the year. And an increasing workload as they keep cutting people.

    Culture and morale. The culture is far from cooperative. You have to be lucky to get into a good team. My management didn't care one bit about what I was doing. Morale is extremely low since from the very beginning that I've been there they like to have job cutting rounds twice a year. You just wait to see if you're part of the next one.

    Advice to Senior ManagementThe company needs a serious change in culture. I truly hope the big cuts announced now will be the last ones as I fail to see why anyone would want to work in such an environment for any longer time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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