Barclays

  www.barclays.com
  www.barclays.com

Barclays Reviews

Updated 26 November 2014
Updated 26 November 2014
608 Reviews
3.1
608 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Barclays Group CEO Antony Jenkins
Antony Jenkins
201 Ratings

Review Highlights

Pros
  • Some good people amidst a sea of people who've checked out; good work life balance (in 60 reviews)

  • Work environment is average, it's comparable to other large banks (in 23 reviews)


Cons
  • We had to do overtime everyday so work/life balance was no so good (in 20 reviews)

  • There have been increased senior management changes in recent years (in 28 reviews)

More Highlights

113 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    HR Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager in London, England
    Former Employee - Human Resources Manager in London, England

    I worked at Barclays full-time (more than 3 years)

    Pros

    Pay and Bens competitive when compared to other Retail Banks. Good restaurant facilities. Flexible working and good lifestyle balance.

    Cons

    Poor senior HR management, more focussed on their own careers and bonuses than changing HR in a positive way. HR changes that are implemented are badly conceived, reactionary and rarely effective.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    More interested in sales than customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Support Manager
    Former Employee - Relationship Support Manager

    I worked at Barclays full-time (more than 3 years)

    Pros

    Training is freely available to anyone that wants it
    There was a focus for a while on upskilling the staff
    Working from home in some positions
    Some benefits

    Cons

    Obsession with sales over customer services
    Bonus is terrible - always full of promises but it's rarely worth having.
    Management is incompetent in most offices. There doesn't seems to be any need for management skill before you're promoted.
    Office politics is rife. Prepare for back stabbing and constant complaining
    Internal promotion process is overly complicated

    Advice to ManagementAdvice

    Ditch unreasonable sales targets
    Focus on customer service
    Ensure that managers are actually capable before promoting them
    Try to make internal recruitment appealing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barclays full-time (less than an year)

    Pros

    Lots of customer interaction, good way to join the ladder, ideal for school leavers

    Cons

    Very sales focused, not paid for hours above and beyond the branch working hours

    Advice to ManagementAdvice

    Invest in your cashiers

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    It got slowly worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Counter Manager in Chippenham, South West England, England
    Former Employee - Counter Manager in Chippenham, South West England, England

    I worked at Barclays part-time (more than 10 years)

    Pros

    I loved it at first. I worked hard and was rewarded for the hard work. It was wonderful to get profit sharing each year and also a Christmas bonus.

    Cons

    As time went on, everything changed. The rewards were harder and harder to get. When my Mum died I had to take unpaid leave. The perks, few and far between

    Advice to ManagementAdvice

    Go and work in the branches, think about what the staff actually do, the top management wouldn't get bonuses at all if it weren't for their hard work

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Culturally lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Barclays full-time (more than 3 years)

    Pros

    Good locations for offices and staff benefits are pretty standard for the banking industry; most staff are competent and pleasant to work with.

    Cons

    Management are lacking in moral fibre - caring more about their own bonus than about their staff and the people around them. Minimal flexible working and offices and working practices are dated.

    Advice to ManagementAdvice

    Listen to your staff more and give them the autonomy to address the problems without constant second guessing; invest in technology.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Started off all right...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in London, England
    Former Employee - Project Manager in London, England

    I worked at Barclays full-time

    Pros

    Got to try out a few roles when I started, got some good experience and training, and (while not relevant to me) they supposedly allowed for a good work-life balance for working mums.

    Cons

    Change after change after change. Everyone was constantly ready for battle, knowing you'd be at risk every 6 months meant everyone was fighting against their colleagues, doing anything they can to make themselves look better. Projects regularly started and thrown aside, wasting time and money and killing motivation. Hoops to jump through at every stage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Sad demise of Barclays

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Banker in Birmingham, England
    Former Employee - Personal Banker in Birmingham, England

    I worked at Barclays part-time (more than 10 years)

    Pros

    Local to where I live,good part time hours,wonderful customers.

    Cons

    Company values have disappeared over the many years I worked for Barclays.I gave my all and they gave nothing back not even respect for my 38 years service.Not even a 'Happy retirement ' or 'Goodbye ' card.

    Advice to ManagementAdvice

    Become Human beings again and realise staff are Human beings too that have a life outside Barclays.Make Barclays a place to work that the staff can feel proud of and that is respected by customers.Put customer service first not sales like it used to be.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Contracting and culture not changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in London, England
    Former Employee - Director in London, England

    I worked at Barclays full-time (more than 10 years)

    Pros

    Scale and opportunity to do different things

    Cons

    Actions do not match words when talk of values and changing culture. Workforce treated as resources in a short termist way rather than long term partners in achieving the corporate goals.

    Advice to ManagementAdvice

    Think beyond this budget in your planning and how you treat staff.

  10.  

    The highs were great but the lows were dreadful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Redhill, South East England, England
    Former Employee - Branch Manager in Redhill, South East England, England

    I worked at Barclays full-time (more than 10 years)

    Pros

    The people I worked with were great, we had fantastic laughs, and supported each other through the tough times both personal and business related.
    If you wanted to move your career forward there were many opportunities, however you 'face had to fit' a lot of the time.

    Cons

    The demands that were put on you were often unrealistic. The focus on sales rather than service was the biggest problem. You often felt like middle and high level management had no idea what it was like to actually work in a branch and speak to real customers.
    While they went through the motions when there were people with health issues they were in fact very unaccommodating when it came down to actually helping people with disabilities (in my personal experience).

    Advice to ManagementAdvice

    Focus more on taking care of your staff, happy staff with work harder for you to provide happy customers. Try actually working in a branch and meeting the customers that we deal with day in and day out for you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Excellent package, aggressive culture not for everyone, revolving door at the top

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Barclays full-time (more than 3 years)

    Pros

    The salary and benefits were excellent. There was a sense of teamwork within my own team, although this didn't extend to the senior management.

    Cons

    Work-life balance was very poor, with often unfeasible deadlines and very long hours. The amount of travelling required could be extreme at times. Senior management were dictatorial. The performance appraisal process was very much a "management tell" rather than a two-way discussion, with decisions on performance ratings having already been made before the meeting took place. Feedback could make or break your career in an instant.

    Advice to ManagementAdvice

    Treat your staff as human beings.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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