CSG International

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CSG International Reviews

Updated 12 January 2015
Updated 12 January 2015
18 Reviews
2.0
18 Reviews
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CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
18 Ratings

Review Highlights

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • Its a relaxed place where you are free to work from home whenever you want (in 4 reviews)


Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Highlights

18 Employee Reviews Back to all Reviews

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  1.  

    Stochastic experience with disengaged and confused leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)
    Current Employee - Anonymous Employee in Stockholm, Stockholm (Sweden)

    I have been working at CSG International full-time (more than 3 years)

    Pros

    Decent salaries, good potential in its business, theoretically good employee processes in place (10% of which is actually followed?).

    Cons

    Very large pool of disengaged managers, with little to no connection to the actual product development taking place. This very much contributes to a stalemate feeling, and the sense of no creativity, going nowhere. There is a very large discrepancy between the base US business and the acquired companies - with no end in sight. Impossible as an employee to integrate into the main business, or to get any respect/attention. Certain products are totally in free fall, with no visible strategy for years.

    Poor job stability, with frequent and large layoffs.

    There has been a very big change in work culture into the negative after being acquired by CSG - from creative and hip to nobody cares and bloated. Really sad story.

    Advice to ManagementAdvice

    Seriously reduce waste from all the administrative overhead. Engage in what employees do daily instead - analysts, developers, testers, etc. There are so many resources plowed into activities that result in nothing markedly beneficial to the company. Stop building an insecure environment where nobody cares in the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Watch Out! Lack of respect across the company for employees and clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (more than 10 years)

    Pros

    Relaxed environment, client base is respectful. Products are robust.

    Cons

    Management is poor. Products are over-priced for prospects in Tier 2 - 3 levels. Client relations are very lacking. Company cares only for numbers and not for customer base. When economy is slow, company lays off hard workers other than those responsible for failure. CSG lacks ability to enter new market segments and maintain relationships with partners and clients.

    Advice to ManagementAdvice

    Respect the clients you have.

    Recommends
    Neutral Outlook
  3.  

    Not Worthy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (more than a year)

    Pros

    Good work life balance
    Nothing apart from above.

    Cons

    1) No Technical works
    2) No Hikes
    3)Hires people and make them starve without work

    Doesn't Recommend
    No opinion of CEO
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  5. 3 people found this helpful  

    Negatives slightly outweigh the positives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator
    Current Employee - Systems Administrator

    I have been working at CSG International full-time

    Pros

    Work schedule is pretty flexible. Pay is pretty good. Seems like most lower management is down to earth and good to work for.

    Cons

    Leadership communicates with employees like they are marketing to their clients. Middle management stuck in perpetual bureaucracies where progress is measured in millimeters. Company is consumed by endless paperwork. Every new project is a priority with not enough manpower to keep up.

    Advice to ManagementAdvice

    CSG used to be a place people raved about working at, no longer. Stop investing in resiliency after resiliency plan and try looking to your employees for solutions. Morale is at an all time low, time to act.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Used to be a Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO (US)
    Current Employee - Anonymous Employee in Denver, CO (US)

    I have been working at CSG International full-time

    Pros

    There are opportunities for advancement.

    Cons

    Management is out of touch with the teams that perform the work. The administrative work has hit a level where it is hindering employees from doing their job efficiently and effectively.

    Advice to ManagementAdvice

    Let the employees do their job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Management are disconnected from the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Brisbane (Australia)
    Former Employee - Anonymous Employee in Brisbane (Australia)

    I worked at CSG International full-time

    Pros

    I have had the pleasure of working with some very intelligent and talented people from whom I have learned much.
    The company has many products that have a lot of potential.

    Cons

    Annual reviews and open, honest feedback between members in general are a major problem with this company.

    Managers for the most part don't bother interacting with the teams they manage other than occasionally pass on corporate news. Due to the lack of interaction they are almost entirely reliant on the use of anonymous peer feedback forms to gather information for the purpose of annual evaluations. This, in conjunction with a stacked ranking system has bred a culture of mistrust and a lack of communication and constructive feedback between team members due to the knowledge that information shared could be used against an individual during peer reviews. It has also bred a culture that encourages cliques and politiking with managers.

    This is not likely to change anytime soon as I have personally spoken to managers regarding having a more open and accountable feedback process led by management and the response I received was words to the effect of:
    a) they wanted to continue to use peer feedback (rather than getting out on the floor and acutally manage).
    b) they felt if feedback wasn't completely anonymous then people would not provide the feedback for reviews (and thus support their lack of management) since they could then be held accountable for their reviews.

    The division of the company that I worked for has a long history of buyouts and redundancies, the second of which has not changed since being acquired by CSG International. It appears that CSG International is also willing to shed staff on any hiccups to the balance sheet.

    Advice to ManagementAdvice

    The entire culture of secrecy, lack of accountability and using employees to do a managers job really, really has to change. Feedback between team members (and between team members and management!) should be as fluid and unremarkable as conversations about why the coffe machine isn't working or how the weather will be on the weekend. The culture of giving open, honest and continuous feedback needs to be encouraged and the current reporting systems that destroy that, replaced. Employees should never, ever have to secretly report on one another!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    I worked for this company 5 years. Although I liked working there, durning that time saw many layoffs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Engineer in Omaha, NE (US)
    Former Employee - Test Engineer in Omaha, NE (US)

    I worked at CSG International full-time (more than 5 years)

    Pros

    95% of the people there are wonderful. Including Lower Management. Could work from home when needed. Benefits were great.

    Cons

    Layoffs are many. They are doing it right now. 12/2013

    Advice to ManagementAdvice

    Senior Management do not see their employees as assests. You are disposible. That message is loud and clear.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    CSG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (more than 5 years)

    Pros

    Some of the people are wonderful but it depends on what department you work in.
    Easy commute.
    OK Pay.

    Cons

    Old boys club feel. They allow lazy people to stay on. No ambition to move in to the future. Pretty outdated technically considering they are a software company. Lots of management act inappropriately. Tons of favoritism by management.

    Advice to ManagementAdvice

    Clear out and start over.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Good times and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Software Designer in Englewood, CO (US)
    Former Employee - Lead Software Designer in Englewood, CO (US)

    I worked at CSG International full-time (more than 10 years)

    Pros

    Good people. Lots of great technology. Still have a mainframe.

    Cons

    If you don't keep moving up, they will move on without you.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Communication needs work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time

    Pros

    Tons of smart people who are talented at what they do

    Cons

    Lots of "Mean girls" clicks. Some folks are not very approachable and FAKE!

    Advice to ManagementAdvice

    Be honest with your employees about their status and work initiatives

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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