Dixons Retail Reviews

Updated 3 September 2014
Updated 3 September 2014
69 Reviews
2.9
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Dixons Retail Group CEO Sebastian James
Sebastian James
35 Ratings

Review Highlights

Pros
  • You get a 10% discount on products and 20% on staff promotions at Xmas (in 5 reviews)

  • Worked with some really good people (staff), and they did pay on time (in 4 reviews)


Cons
  • Head office rather dated but that is being addressed (in 4 reviews)

  • Needs to recognise the hard work of the workforce (in 3 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Tech Support Nottingham

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Advisor  in  Nottingham, England
    Former Employee - Tech Advisor in Nottingham, England

    I worked at Dixons Retail full-time for more than 3 years

    Pros

    Big company, wages are generally poor so job is pretty secure

    Cons

    Managers are either really good and soon move on or hopelessly useless and ever present.

    Advice to ManagementAdvice

    Value your employees; you are running a company not a detention centre

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Decent opportunities to learn. Working culture ok but not overly friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Office  in  Hemel Hempstead, England
    Former Employee - Head Office in Hemel Hempstead, England

    I worked at Dixons Retail full-time

    Pros

    Opportunities to learn. Fast changing business.

    Cons

    Work culture not overly friendly and politics can get in way of getting stuff done.

    Advice to ManagementAdvice

    Improve working culture.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    fast moving pace. always busy help customer after customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Watford, East of England, England
    Current Employee - Sales Representative in Watford, East of England, England

    I have been working at Dixons Retail part-time for more than 3 years

    Pros

    some of the exclusive products and services on the market. Multiple channels to purchase product online or in-store see website. if you have the best people that care want you to grow as individual you can do

    Cons

    there always challenges in any business.

    Advice to ManagementAdvice

    room for improvement.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Largest electrical company in Europe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Sales Advisor  in  London, England
    Former Employee - Business Sales Advisor in London, England

    I worked at Dixons Retail full-time for more than a year

    Pros

    Various product training available within the company, Huge pool of knowledge for consumer products and electronic gadgets. Great for someone who loves to tinker with products and latest gadgets, as many manufactures gives you live demo

    Cons

    Could do better on wages, sales incentive and bonus structure is not very lucrative. Management can be more people friendly.

    Advice to ManagementAdvice

    Management should take the feedback from colleagues and forward it to policy makers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Decent job if you can sell and enjoy tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Adviser  in  Stevenage, England
    Former Employee - Customer Adviser in Stevenage, England

    I worked at Dixons Retail part-time for more than a year

    Pros

    Being around technology everyday
    Flexible shifts, usually long which is good if you have to travel
    Can be a friendly work environment

    Cons

    Targets are demanding and can be difficult to achieve
    Customers can be difficult
    Internal systems could be more efficient
    Training could be better

    Advice to ManagementAdvice

    Listen to shop floor staff more

    Positive Outlook
  7.  

    Run of the Mill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Logistics  in  Sheffield, England
    Former Employee - Logistics in Sheffield, England

    I worked at Dixons Retail full-time for less than a year

    Pros

    You get paid on time.
    Nice people to work with.
    Since its an electronic retailer, an employee gets plenty of discounts on the in house products and have good local discounts.

    Cons

    Retail Dead End jobs. No real room for good promotions. Uninteresting management, the middle management seems stuck up and not flexible.

    They only look at processes and not the employee, in another words working there would just be like you're another employee number. Machines will start automating soon enough.

    Advice to ManagementAdvice

    Don't treat employees like numbers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Loads of tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Colleague  in  Edinburgh, Scotland
    Current Employee - Sales Colleague in Edinburgh, Scotland

    I have been working at Dixons Retail as a contractor for less than a year

    Pros

    Fast paced interesting good atmosphere

    Cons

    Low pay and non existant bonus

    Advice to ManagementAdvice

    0.1% is nothig to motivate anybody, 1% is not enough to make you want to missell

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Big box retail is a tough sector since Amazon changed the game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Hemel Hempstead, England
    Current Employee - Project Manager in Hemel Hempstead, England

    I have been working at Dixons Retail full-time for more than a year

    Pros

    Heritage of the brand
    Some great senior people
    Rapidly changing industry
    Household name
    Technology sector is cutting edge

    Cons

    Public perception is that Dixons still make 40% margin on high tech, so the brand isn't loved.
    Everything is about operations or product pricing. Limited opportunity to build rapport with suppliers and/or an engaging customer experience.

    Advice to ManagementAdvice

    Keep going with the transformation. Work on brand image and ensuring there are good career opportunities for the workforce.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Overal a reasonable employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant  in  Hemel Hempstead, England
    Current Employee - Accountant in Hemel Hempstead, England

    I have been working at Dixons Retail full-time for more than 8 years

    Pros

    Staff discount, pension, options etc

    Cons

    A large company - small cog in large wheel.

    Advice to ManagementAdvice

    The customer experience is everything.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Stanley's commitment made it same will be required to keep it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  London, England
    Former Employee - Store Manager in London, England

    I worked at Dixons Retail full-time for more than 5 years

    Pros

    Open door hiring policy. Multicultural mix of staff and management.

    Cons

    all load is shifted downwards, even when it is quite easily manageable at middle level, with minimum resource information.

    Advice to ManagementAdvice

    Must get dynamic and up to date being a tech. company in soft measure and procedures. Must keep stable outlook and presence on premises to gain customer confidence. There are other ways to make net margin without pressurized selling of insurance.

    Recommends
    Neutral Outlook
    Approves of CEO

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