Experian Reviews

Updated 20 August 2014
Updated 20 August 2014
256 Reviews

2.9
256 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1.  

    Attack of the Drones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian for more than 3 years

    Pros

    1. Big name for CV (if that's even worth anything any more)

    otherwise none.

    Cons

    1. Talentless drones
    2. Wages relatively low, bonuses practically non-existent.
    3. Pigeonholed - most people get pidgeonholed in to single-skill or sometimes no-skill boring jobs.
    4. Slow train to nowhere - it's one of those places you spend 20 years trying to get somewhere by which time you're as useless as everyone else but have a manager title because all the good people moved on to better things and you were the last one left.
    5. Lots of red tape, slow to get anything done, takes weeks for trivial things, meetings about meetings
    6. Paper Architects - as bad as in banking they don't actually know how to do anything, literally one received an award for X years of service and it was painful to even watch him use Microsoft Office, extremely limited and narrow IT knowledge of the marketplace and technologies never mind how anything actually works.

    Advice to ManagementAdvice

    Pay more, hire fewer people, make sure each person is better quality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not a company I liked much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Marketing Area  in  Nottingham, England
    Former Employee - Sales/Marketing Area in Nottingham, England

    I worked at Experian full-time for more than a year

    Pros

    Big, global company with plenty of diversification, so there are opportunities to move and progress. The pay was quite good. I was based mainly in the UK but was able to travel when I needed to. They were flexible and not over-bureaucratic when I requested travel.

    Cons

    I found something oppressive about the way they handled people. I had a (not senior) management role but often felt that I was kept in the dark. It is a very political company and you are either one of the in-crowd or you are not.

    Advice to ManagementAdvice

    If I thought they would react in any way other than to throw back their collective head and guffaw, I might offer some advice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Has potential to be great, let down by constant cost slashing and Senior Managers' performance & attitudes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Southport, England
    Former Employee - Anonymous Employee in Southport, England

    I worked at Experian full-time for more than 10 years

    Pros

    Worked with a great team of people in the regional office.
    Projects I was involved with were generally interesting and challenging.
    Had a decent work/life balance
    Pension & ShareSave scheme actually quite decent.
    Free tea & coffee

    Cons

    Loyalty and ability count for nothing.
    Senior Managers' primary goal is saving money. End of.
    Bonus scheme is very mean. In the "improved" version of it, March 2013, out of the 3 examples given, under two of them the people were WORSE OFF, than the previous scheme. That's an improvement? And no-one noticed this. Or perhaps they just don't care.
    The sense in the office everyone is living on borrowed time.
    Senior Manager correspondence throughout the financial year proclaims how well the company is doing. However at the end of the year, when payrises, bonuses etc. are calculated, guess what? Turns out the company wasn't doing quite so well after all. Conclusion? Senior Managers deceive, inveigle and obfuscate.

    Advice to ManagementAdvice

    Figure out how you can increase the share price by NOT making redundancies. How about selling products?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Unfortunately now this company is just ALL profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time for more than 5 years

    Pros

    It was a lot more employer firendly, still has canteens.

    Cons

    Employees are worth less than printers or desks. It really is a shame, but now profit and statistics are the only things of importance. Employees are just eliminated in one country to make way for cheaper hires in another. There is no sense of loyalty. There are no longer mass redundancies as now they get rid of people in trickles here and there.

    Advice to ManagementAdvice

    I think management know what upsets people but they don't care. So there is no point in saying anything. It's just very sad to see so many people morally destroyed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Interesting but challenged by politics and red tape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian

    Pros

    Some good people who work hard, fairly good facilities, light and spacious office.

    Cons

    Too much politics, decisions taken behind closed doors, things get more complicated every time senior management says they will get simpler, great emphasis on employee monitoring, too much emphasis given to sharesholders. Whether the area goes well or not this makes little difference to the employees, except for redundancies when it doesn't go well. Loyalty is a one way ticket.

    Advice to ManagementAdvice

    Listen to your employees, use common sense in decisions not just the endless data compiled on databases that doesn't always reflext reality. Appreciate the value of experience in employees rather than substituting with cheaper new workers, preferably abroad.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    STOP the Finance department from running everything !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian

    Pros

    Some really good enthusiastic people.
    Passion for the company

    Cons

    Targets in the UK are far too high in certain parts of the business, relative to market growth

    Advice to ManagementAdvice

    Change the culture in Nottingham, good people in the company who talk common sense need to be listened to.

    Disapproves of CEO
  8.  

    A huge organisation with typical issues for one of its size - but making positive strides on a daily basis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director  in  London, England
    Current Employee - Director in London, England

    I have been working at Experian

    Pros

    Breadth of product and service offerings in relation to those required in the market are comprehensive and wide reaching.
    Things are improving internally - but its a slow process in a large organsiation.
    There are some (actually many) really bright and passionate people in Experian.
    Restructures are often done with the right motives and ideas in mind in response to market and business challenges.
    Experian are very mindful of their reputation and the needs of a listed business.
    The company has launched a number of internal initiatives relating to centralised services and development programmes that will in time add great value to the organsiation and its employees.
    Variety of clients, divisions and international opportunity for those that want to take the chances that regularly emerge.

    Cons

    Organisation could join product and service offerings together for greater impact in the marketplace.
    Poor reward and recognition model that doesn't deal with cross over between divisions with clients with different propositions for the same problem.
    Heaviliy centralised internal support teams leading to poor Executive decision making and local team support who see numbers but not reality of business.
    Things are improving but, as with all large organsiations, its moving very slowly which can be very frustrating for employees.
    Annual restructures.
    There are a number of long termers who live in the past but do what is required to get by and pay the bills - their passion for the business they work in has long since gone.

    Advice to ManagementAdvice

    Consider the employees and communicate more appropriately to avoid issues with second guessing and rumours that destabilise good people who move on before rumours and non-issues are clarified.

    Approves of CEO
  9. 2 people found this helpful  

    So much potential, so little direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Consultant  in  London, England
    Current Employee - Consultant in London, England

    I have been working at Experian

    Pros

    Lots of potential in terms of data and resources, it's a big company and quite secure, so that's good.

    Cons

    Numbingly stupid bureaucrats dog any attempt at innovation, self-expression or fun. Everything moves very slowly and the incentives to work with other parts of the business are not in place, so no-one even tries to.

    Advice to ManagementAdvice

    Integrate the various bits of the business better - no-one knows what anyone else is up to, nor indeed what other bits of the business do. Sack the whole HR department.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Costa Mesa, CA (US)
    Former Employee - Senior Project Manager in Costa Mesa, CA (US)

    I worked at Experian as a contractor for less than a year

    Pros

    Great co workers, everyone trying to do their best to complete projects on time. Good pay.

    Cons

    Burn out factory. Billion dollar company runs itself like a start up. Constant high pressure and extremely fast paced environment, every IT resources constantly overbooked on numerous projects, need for bargaining / horse trading on shared resources to get projects completed on time.

    Advice to ManagementAdvice

    Stress factory, employee burn out inevitable. Stop treating people like their replaceable no matter what and you might not see such a high turn over rate. Too many weekly 'emergency' issue fire drills, too many resources being poached off projects for emergency issues to successfully complete ongoing projects adequately.

    Doesn't Recommend
    Neutral Outlook
  11.  

    Downsized But Not For Lack Of Trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Consultant SSC  in  Benbrook, TX (US)
    Current Employee - Senior Business Consultant SSC in Benbrook, TX (US)

    I have been working at Experian full-time for more than 10 years

    Pros

    I work in the specialized sales channel working with Experian resellers. I am fortunate the I get to work remotely and have nice benefits. However, the company values don't seem to exist. When I was a sales manager at Chilton we all worked together to grow the business and their was a team approach to selling. In this group, everyone works independently and the only team that exists is on the sheet of paper in human resources. We need a strategic approach to growing the business with less criticism from the newbies to the group.

    Cons

    We continue to have a constant turnover in leadership in our group. Our new vice president talks too much about herself, does not keep information confidential. She recently suggested that I turn in my sales hat to work on compliance issues and product management products. The only reason she was promoted is because she spoke in a negative manner to multiple people in the organization about her peers. As a result, those people have been put out to pasture or have been forced to resign.

    Advice to ManagementAdvice

    Get a manager in our group that is interested in growing the business and sticking with business issues. We are so tired of hearing of her accomplishments in her life. The rest of us our hear to work and not focus on issues with the vice president of specialized sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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