Experian

  www.experiangroup.com
  www.experiangroup.com

Experian Reviews

Updated 2 November 2014
Updated 2 November 2014
281 Reviews
2.9
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
16 Ratings

Review Highlights

Pros
  • in some departments there is better work/life balance in others not so much (in 23 reviews)

  • Good benefits and vacation allotments (in 22 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 22 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 8 reviews)

More Highlights

77 Employee Reviews Back to all reviews

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  1.  

    Could be good but mostly bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time

    Pros

    Talented people. Reasonable benefits. Starting to see some initiatives for improving the company culture

    Cons

    Red tape madness. Lack of strategy. Leaders make uninformed decisions, and due to cash-strapped budgeting and massive under resourcing, those poor decisions cause a ricochet effect of chaos on the ground.

    Advice to ManagementAdvice

    Stop dreaming and sort out the fundamentals

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Lost its way .................. again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in London, England
    Former Employee - Account Executive in London, England

    I worked at Experian full-time (more than 5 years)

    Pros

    Despite the organisational mess and charisma bereft leadership team in Credit Service, there are good people working there and doing the best they can.

    Cons

    No sense of value to the amount of effort needed to keep customers happy and cancelling contracts !! No customer loyalty programme and no numerical incentive for people to care about sales and salesforce. Technology is dated and model for Go To Market defunct in the post financial crisis business landscape. Revenue goals are ridiculously high.

    Advice to ManagementAdvice

    Failure to find a Leadership Team with the vision and charisma to take the firm forward into the future. Lack of a positive culture leads to an erosion of confidence and decline in meaningful activity to drive the company forward. Ditch the grey accountants running the business and bring in some colour !!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Large multi layered organisation, easy to get lost in the crowd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England
    Former Employee - Account Manager in London, England

    I worked at Experian full-time (more than 3 years)

    Pros

    Training - this company was an excellent place for me to start my career, they had very good training platforms in place and most of the time the training was delivered to an excellent standard.
    Great social events, very good at pulling the employees together at the team level and company level.

    Cons

    My main issue with Experian is their insistence in promoting and employing the wrong type of person into team management positions, poor leaders with no idea how to inspire.

    Advice to ManagementAdvice

    Take a look at your middle management teams, they are severely lacking in the skills required to inspire and retain good people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    BI internal sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian full-time (more than 3 years)

    Pros

    Their were some managers/directors that would recognise what you could bring to the business and would mentor you and support you. Good company to have on your CV. Always got a job elsewhere in the business if you lasted 3+ mths in BI. Often would always lead to your CV being picked out for other sales roles if you have worked here.

    Cons

    aggressive environment, bullying due to lots of people felt threatened by new comers due to their own mis-management of roles, lots of promises at interview stage when they want yr skill sets, (when head hunted) but that never transpired.
    Management never happy when you are hitting high, hard to achieve targets=, always want more. blocked progression to keep you in a dept that did not want to lose you. Very institutionalised environment and telesales staff treated like children. Open favouritism.

    Advice to ManagementAdvice

    stand by what you say you will deliver, better management skills and career progression. Don't turn blind eye to bad apples just because they 'seemingly' hit their target on paper, when they have no team skills

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Attack of the Drones

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian (more than 3 years)

    Pros

    1. Big name for CV (if that's even worth anything any more)

    otherwise none.

    Cons

    1. Talentless drones
    2. Wages relatively low, bonuses practically non-existent.
    3. Pigeonholed - most people get pidgeonholed in to single-skill or sometimes no-skill boring jobs.
    4. Slow train to nowhere - it's one of those places you spend 20 years trying to get somewhere by which time you're as useless as everyone else but have a manager title because all the good people moved on to better things and you were the last one left.
    5. Lots of red tape, slow to get anything done, takes weeks for trivial things, meetings about meetings
    6. Paper Architects - as bad as in banking they don't actually know how to do anything, literally one received an award for X years of service and it was painful to even watch him use Microsoft Office, extremely limited and narrow IT knowledge of the marketplace and technologies never mind how anything actually works.

    Advice to ManagementAdvice

    Pay more, hire fewer people, make sure each person is better quality.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Not a company I liked much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Marketing Area in Nottingham, England
    Former Employee - Sales/Marketing Area in Nottingham, England

    I worked at Experian full-time (more than an year)

    Pros

    Big, global company with plenty of diversification, so there are opportunities to move and progress. The pay was quite good. I was based mainly in the UK but was able to travel when I needed to. They were flexible and not over-bureaucratic when I requested travel.

    Cons

    I found something oppressive about the way they handled people. I had a (not senior) management role but often felt that I was kept in the dark. It is a very political company and you are either one of the in-crowd or you are not.

    Advice to ManagementAdvice

    If I thought they would react in any way other than to throw back their collective head and guffaw, I might offer some advice.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Has potential to be great, let down by constant cost slashing and Senior Managers' performance & attitudes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Southport, England
    Former Employee - Anonymous Employee in Southport, England

    I worked at Experian full-time (more than 10 years)

    Pros

    Worked with a great team of people in the regional office.
    Projects I was involved with were generally interesting and challenging.
    Had a decent work/life balance
    Pension & ShareSave scheme actually quite decent.
    Free tea & coffee

    Cons

    Loyalty and ability count for nothing.
    Senior Managers' primary goal is saving money. End of.
    Bonus scheme is very mean. In the "improved" version of it, March 2013, out of the 3 examples given, under two of them the people were WORSE OFF, than the previous scheme. That's an improvement? And no-one noticed this. Or perhaps they just don't care.
    The sense in the office everyone is living on borrowed time.
    Senior Manager correspondence throughout the financial year proclaims how well the company is doing. However at the end of the year, when payrises, bonuses etc. are calculated, guess what? Turns out the company wasn't doing quite so well after all. Conclusion? Senior Managers deceive, inveigle and obfuscate.

    Advice to ManagementAdvice

    Figure out how you can increase the share price by NOT making redundancies. How about selling products?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Unfortunately now this company is just ALL profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Experian full-time (more than 5 years)

    Pros

    It was a lot more employer firendly, still has canteens.

    Cons

    Employees are worth less than printers or desks. It really is a shame, but now profit and statistics are the only things of importance. Employees are just eliminated in one country to make way for cheaper hires in another. There is no sense of loyalty. There are no longer mass redundancies as now they get rid of people in trickles here and there.

    Advice to ManagementAdvice

    I think management know what upsets people but they don't care. So there is no point in saying anything. It's just very sad to see so many people morally destroyed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Interesting but challenged by politics and red tape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian

    Pros

    Some good people who work hard, fairly good facilities, light and spacious office.

    Cons

    Too much politics, decisions taken behind closed doors, things get more complicated every time senior management says they will get simpler, great emphasis on employee monitoring, too much emphasis given to sharesholders. Whether the area goes well or not this makes little difference to the employees, except for redundancies when it doesn't go well. Loyalty is a one way ticket.

    Advice to ManagementAdvice

    Listen to your employees, use common sense in decisions not just the endless data compiled on databases that doesn't always reflext reality. Appreciate the value of experience in employees rather than substituting with cheaper new workers, preferably abroad.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    STOP the Finance department from running everything !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian

    Pros

    Some really good enthusiastic people.
    Passion for the company

    Cons

    Targets in the UK are far too high in certain parts of the business, relative to market growth

    Advice to ManagementAdvice

    Change the culture in Nottingham, good people in the company who talk common sense need to be listened to.

    Disapproves of CEO

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