Experian
2.8 of 5 201 reviews
www.experiangroup.com Dublin, Ireland 5000+ Employees

Experian Reviews

Experian – Nottingham – “Experian Landmark House”

All Employees Current Employees Only

2.8 201 reviews

                             

56% Approve of the CEO

Experian CEO and Director Don Robert

Don Robert

(117 ratings)

40% of employees recommend this company to a friend
54 Employee Reviews Back to all reviews
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Has potential to be great, let down by constant cost slashing and Senior Managers' performance & attitudes

Anonymous Employee (Former Employee)
Southport, England

I worked at Experian full-time for more than 10 years

ProsWorked with a great team of people in the regional office.
Projects I was involved with were generally interesting and challenging.
Had a decent work/life balance
Pension & ShareSave scheme actually quite decent.
Free tea & coffee

ConsLoyalty and ability count for nothing.
Senior Managers' primary goal is saving money. End of.
Bonus scheme is very mean. In the "improved" version of it, March 2013, out of the 3 examples given, under two of them the people were WORSE OFF, than the previous scheme. That's an improvement? And no-one noticed this. Or perhaps they just don't care.
The sense in the office everyone is living on borrowed time.
Senior Manager correspondence throughout the financial year proclaims how well the company is doing. However at the end of the year, when payrises, bonuses etc. are calculated, guess what? Turns out the company wasn't doing quite so well after all. Conclusion? Senior Managers deceive, inveigle and obfuscate.

Advice to Senior ManagementFigure out how you can increase the share price by NOT making redundancies. How about selling products?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Unfortunately now this company is just ALL profit

Anonymous Employee (Former Employee)

I worked at Experian full-time for more than 5 years

ProsIt was a lot more employer firendly, still has canteens.

ConsEmployees are worth less than printers or desks. It really is a shame, but now profit and statistics are the only things of importance. Employees are just eliminated in one country to make way for cheaper hires in another. There is no sense of loyalty. There are no longer mass redundancies as now they get rid of people in trickles here and there.

Advice to Senior ManagementI think management know what upsets people but they don't care. So there is no point in saying anything. It's just very sad to see so many people morally destroyed.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Interesting but challenged by politics and red tape

Anonymous Employee (Current Employee)
Nottingham, England

I have been working at Experian

ProsSome good people who work hard, fairly good facilities, light and spacious office.

ConsToo much politics, decisions taken behind closed doors, things get more complicated every time senior management says they will get simpler, great emphasis on employee monitoring, too much emphasis given to sharesholders. Whether the area goes well or not this makes little difference to the employees, except for redundancies when it doesn't go well. Loyalty is a one way ticket.

Advice to Senior ManagementListen to your employees, use common sense in decisions not just the endless data compiled on databases that doesn't always reflext reality. Appreciate the value of experience in employees rather than substituting with cheaper new workers, preferably abroad.

No, I would not recommend this company to a friend

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STOP the Finance department from running everything !!

Anonymous Employee (Current Employee)
Nottingham, England

I have been working at Experian

ProsSome really good enthusiastic people.
Passion for the company

ConsTargets in the UK are far too high in certain parts of the business, relative to market growth

Advice to Senior ManagementChange the culture in Nottingham, good people in the company who talk common sense need to be listened to.

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A huge organisation with typical issues for one of its size - but making positive strides on a daily basis.

Director (Current Employee)
London, England

I have been working at Experian

ProsBreadth of product and service offerings in relation to those required in the market are comprehensive and wide reaching.
Things are improving internally - but its a slow process in a large organsiation.
There are some (actually many) really bright and passionate people in Experian.
Restructures are often done with the right motives and ideas in mind in response to market and business challenges.
Experian are very mindful of their reputation and the needs of a listed business.
The company has launched a number of internal initiatives relating to centralised services and development programmes that will in time add great value to the organsiation and its employees.
Variety of clients, divisions and international opportunity for those that want to take the chances that regularly emerge.

ConsOrganisation could join product and service offerings together for greater impact in the marketplace.
Poor reward and recognition model that doesn't deal with cross over between divisions with clients with different propositions for the same problem.
Heaviliy centralised internal support teams leading to poor Executive decision making and local team support who see numbers but not reality of business.
Things are improving but, as with all large organsiations, its moving very slowly which can be very frustrating for employees.
Annual restructures.
There are a number of long termers who live in the past but do what is required to get by and pay the bills - their passion for the business they work in has long since gone.

Advice to Senior ManagementConsider the employees and communicate more appropriately to avoid issues with second guessing and rumours that destabilise good people who move on before rumours and non-issues are clarified.

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2 people found this helpful  

So much potential, so little direction

Consultant (Current Employee)
London, England

I have been working at Experian

ProsLots of potential in terms of data and resources, it's a big company and quite secure, so that's good.

ConsNumbingly stupid bureaucrats dog any attempt at innovation, self-expression or fun. Everything moves very slowly and the incentives to work with other parts of the business are not in place, so no-one even tries to.

Advice to Senior ManagementIntegrate the various bits of the business better - no-one knows what anyone else is up to, nor indeed what other bits of the business do. Sack the whole HR department.

No, I would not recommend this company to a friend

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Whole dept moving to TX from CA, o

Anonymous Employee (Current Employee)

I have been working at Experian full-time

Prospays good, Kaiser insurance, location is good as well.

Conswork place bullies, different depts do NOT work together closely. Cut unnecessary cost == increased costs. IT needs to be on-call 24/7.

Advice to Senior Managementchanges much anyways, can't give them much advice

No, I would not recommend this company to a friend

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Account Executive (BIS) - Great Job To Horrendous Job In Less Than 1 Year

Account Executive (Former Employee)
Schaumburg, IL (US)

I worked at Experian full-time for less than a year

ProsThe company benefits are actually very good as far as PTO, 401K match, insurance and stock programs are concerned. The Schaumburg campus is nice, clean and relatively easy to get to.

ConsSales goals for BIS are completely unrealistic given that there is absolutely no investment in the products or marketing whatsoever. How a business unit that fails to hit its goals last year sets higher, even more unattainable targets this year without any additional investment in the business is mindboggling. The curent idea of brining in cheaper, less experienced sales reps is not the answer either as there is absolutely zero training aside from one day of webinars. Managment at all levels is absolutely atrocious as none of them have any experience in the credit or sales and run the organization like a bank not an information services company/credit bureau. This is literally the only company I have ever seen that promotes/hires sales managers with ZERO sales experience!

Advice to Senior ManagementStop the practice of cronyism and hire managers that are competent and capable of doing their job and turning the business around. When a manager clearly fails to succeed, he/she should not be promoted or re-assigned, they should be terminated. Stop hiring and promoting people to be sales managers if they have absolutely no sales experience and then being surprised when they fail.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Find an identity, less re-orgs, compensate appropriately, instead of always demanding performance

Account Executive (Current Employee)

I have been working at Experian full-time for more than 3 years

ProsEstablished client base, a lot of years managing client data.

ConsChallenge being able to sell solutions into existing client base, no solid direction on company goals, and unrealistic view on time it takes to execute a contract

Advice to Senior Managementdevelop a plan that reaches all levels of the organization. Have a real vision and do a better job of recognizing people's skills and talents. Less talk, more action.

No, I would not recommend this company to a friend

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No Job Satisfaction

Software Developer (Current Employee)

I have been working at Experian full-time for more than 5 years

ProsSomewhat flexible work hours and work-from-home policies.

ConsNo job satisfaction.
No training.
No respect for personal time during evenings, weekends, and holidays.
Constant threat of being laid off, resulting in overly competitive, uncooperative co-workers.
Common practice of using large email distribution lists when bickering back and forth.
Management prefers multi-tasking over listening, until something goes terribly wrong.
Very little, if any, opportunities for advancement.

Advice to Senior ManagementInvest in your employees and listen to their concerns, especially those who are willing to make sacrifices on your behalf.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Experian reviews and ratings - including employee satisfaction and approval ratings for Experian CEO Don Robert. All 54 reviews are posted anonymously by Experian employees.