Experian Reviews

Updated 14 August 2014
Updated 14 August 2014
256 Reviews

2.9
256 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

76 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer  in  London, England
    Current Employee - Software Developer in London, England

    I have been working at Experian full-time for more than a year

    Pros

    Good culture, nice atmosphere to work.

    Cons

    Non competitive salary for London based area

    No opinion of CEO
  2.  

    So much missed potential, a lot of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager  in  London, England
    Current Employee - Senior Product Manager in London, England

    I have been working at Experian full-time for more than 3 years

    Pros

    - Reasonably good office in London
    - Work at FTSE100 company

    Cons

    - A lot of bureaucracy and red tape
    - A recent desire to be 'customer focussed' as a result of FCA regulation is not reflected in the core business model of their products
    - Controversial practices
    - Use of internal PR, many people are kept out of the loop
    - So many missed opportunities due to very slow decision making by management committees
    - Very bad meetings and emails culture - 90% of time spent in meetings, on calls and responding to largely pointless email

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    A good start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  London, England
    Current Employee - Marketing in London, England

    I have been working at Experian full-time for more than a year

    Pros

    - This company is a great start for someone early on in their career.
    - As it is a FTSE 100 company you are working for the industry leader.
    - Good work/life balance.
    - Young teams if you want a young atmosphere, not many people 40+

    Cons

    - Not so great for senior managers over 35! Some senior managers are 26 for example. We have one 40+ year old in our greater team and she is extremely insecure because of how young everyone is.
    - You need to play the corporate game to get anywhere. Most senior managers are very defensive of their roles as there are talented people who are younger and up and coming.
    - Some managers don't let their team members shine

    Advice to ManagementAdvice

    - Don't let manager and senior managers take all of the credit for their team. From what most employees say, their manager doesn't do much compared to them.
    - Give every employee a voice and a chance to show their INDIVIDUAL achievements - not managers taking TEAM credit!

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Safe career option but could be so much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Development  in  London, England
    Current Employee - Corporate Development in London, England

    I have been working at Experian full-time for more than 3 years

    Pros

    - in the main people are friendly although not the smartest or hardest working
    - work life balance is typically OK but reflected in poor pay and benefits

    Cons

    - pay is poor and below market rate for most roles except sales and senior management
    - poor talent retention and nurturing at junior level
    - company burdened by process and approvals - many missed opportunities due to slow decision making by committee
    - the company is full of people who get paid well and do nothing because they are friends with the right people. Removing the deadwood would help with morale of many

    Advice to ManagementAdvice

    - focus on developing talent within
    - pay to retain best junior staff (all the best are leaving within 2/3 years)
    - greater scrutiny of senior exec expenses (some are outrageous)
    - remove deadwood employees that are expensive and add zero value. Particularly in the central corporate function
    - your idea of bonus scheme is a joke, even for the global corporate teams

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Corporate juggernaut

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager  in  Nottingham, England
    Former Employee - Product Manager in Nottingham, England

    I worked at Experian full-time for more than 8 years

    Pros

    Good working environment, conditions and facilities
    Good career opporunities
    Diverse and generally skilled workforce

    Cons

    Being a corporate juggernaut means it is slow to change and adapt
    Speed to market is a real issue
    Investment in one area is offset by a reduction on others - can be a lottery
    Thinks it is customer focused - it is the opposite

    Advice to ManagementAdvice

    If you want to be customer/client focussed then put your money where your mouth is. Put it in objectives, mission statements, forecasts and overall company ethos. Instead all it really boils down to is share price - so why retend otherwise?

    I left because of the is unertone of saying one thing and doing another.

    Business outlook will be good - because all it cares about is share price - if thats what interests you then you'll enjoy it.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    Good work-life balance but reflected in mediocre pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than a year

    Pros

    Work life balance is good

    Cons

    Limited scope for promotion opportunities

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Mixed - lacking Innovation and autonomy, great workforce, opportunities for travel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian full-time for more than 5 years

    Pros

    Knowledgeable, talented and determined workforce
    Great travel/relocation opportunities
    Unique market position
    Exciting and Interesting Data and Technology utilisation

    Cons

    Non competitive remuneration
    Some Middle Management should be cast in The Office
    Low level of autonomy
    High level of non job loss restructuring
    Roadmap/Strategy is rarely adhered to
    Reluctance to invest in basic systems/tools

    Advice to ManagementAdvice

    Focus on building process and systems to support day to day life, rather than buzzwords and internal fighting.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good potential for long term career prospects in terms of experience but slow career progression and low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Analyst  in  Bradford, Yorkshire and the Humber, England
    Current Employee - Analyst in Bradford, Yorkshire and the Humber, England

    I have been working at Experian

    Pros

    Good people and friendly place to work. Potential for good experience and to take on responsibility at an early stage in your career. Experience of the full project lifecycle and client facing work with the possibility of moving to other areas of such a large business.

    Cons

    Recent salaries low in comparison to similar jobs elsewhere, particularly in Analytics roles. No clear salary bands so secrecy surrounds the pay of colleagues and no clear idea of what you may be earning in 4 years time. Reluctance to promote in lean times with the focus on the individual proving they have earned an average review rating. Reliant on your line manager and relationship with them for prospects (as anywhere I guess!). Prospects likely to improve when the economy picks up and money isn't as tight.

    Advice to ManagementAdvice

    Address the above!

    Approves of CEO
  10.  

    Not flexible and to slow to adjust to changes in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer  in  Allen, TX (US)
    Current Employee - Senior Software Developer in Allen, TX (US)

    I have been working at Experian full-time for more than a year

    Pros

    in some departments there is better work/life balance in others not so much.

    Cons

    Do not count on the bonus if taking a new position. Management is asking newcomers for input however always turn it down. Company does not invest money in the new software and uses mostly freeware or old outdated versions that not compatible with new versions that is currently on the market.

    Advice to ManagementAdvice

    Invest in the new updated software, allocate budget for technical training, be more open to the suggestions that new hires bring with their experience from other companies - it will help you to keep the company on the decent level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great background and history - disappointing guidance into the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Experian full-time for more than a year

    Pros

    Strong historically built brand that clients trust and respect.
    Very good decisioning automation platform PowerCurve - clients feedback tells it is the best platform in the market so far.
    Good expertise in analytics and business consultancy in people bearing the knowledge.
    Much attention to training communication and sales skills.

    Cons

    Transformation into a centralized company kills client-centricity, people legacy engagement. Dogmatic approach prevail. Lack of pragmatism that allows competitors win more often.
    Brand has been suffering distrust and unreliability attitude for 1-2 year steadily.
    Bureaucracy (decision making) is heavy and does not improve.
    Senior leadership is poor, strategy and company's identity and business model not clear and there are no activities seen at senior level to identify those - no clarity what the company is and where it goes.
    Payments lower than the market.

    Advice to ManagementAdvice

    Would be great to concentrate on determining the company's business model and the strategy. Be pragmatic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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