Experian Reviews

Updated 18 August 2014
Updated 18 August 2014
254 Reviews

2.9
254 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brian Cassin
4 Ratings

Review Highlights

Pros
  • work life balance is typically OK but reflected in poor pay and benefits (in 18 reviews)

  • Good benefits, decent time off, plenty of telework opportunities (in 21 reviews)


Cons
  • Senior management does not take interest in mentoring subordinates (in 19 reviews)

  • Not enough work-life balance or work from home opportunities (they frown on it, it seems) (in 5 reviews)

More Highlights

54 Employee Reviews Back to all reviews

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  1.  

    Experian Marketing Executive

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    Great place to start your career, amazing people, young environment and investment in employees.

    Cons

    Very red tape-y, things more very slowly, dated technology

  2.  

    Exceptional process, updated regularly and understood the next steps all the way through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Business Partner/Manager  in  London, England
    Current Employee - Human Resources Business Partner/Manager in London, England

    I have been working at Experian full-time for less than a year

    Pros

    Excellent package, great extra's, that's the least of my pro's, the atmosphere and general supportive culture is outstanding. Great place to work. The interview and the process that followed was excellent.

    Cons

    The overall recruitment process was excellent, however a little slow, the upside is that I was kept informed all the way through.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Global Technology Services: Good people, skills, opportunities and re-numeration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian full-time for more than a year

    Pros

    People - feels like you're working with like minded adults!
    Pay - if you work hard then there is ample opportunity for extra income and advancement
    Travel - plenty of opportunity to travel if in the right role
    Trust - My experience is that employees are given a high level of autonomy

    Cons

    American Centric - sometimes it feels as if the U.S. comes first
    Letting good staff go - too many talented people in lower positions have been let go in cost cutting exercises

    Advice to ManagementAdvice

    Do what most management should do, be more: accountable; approachable; reflexive; employee focused; adaptable. Team building should feature more, as should subsidisation for staff events (nights out etc).

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Product Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Experian

    Pros

    International environment and Career path/opportunities

    Cons

    Strategy driven by stock exchange

  6.  

    Experian-DA review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Nottingham, England
    Former Employee - Intern in Nottingham, England

    I worked at Experian as an intern for more than a year

    Pros

    Respected work-life balance.
    Long-term career opportunities.
    Great company culture.

    Cons

    Lower than average salaries and bonuses.

    Advice to ManagementAdvice

    n.a.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    A fast growing global business that continues to grow and has great prospects in the BRIC economies. Very stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HRBP  in  Nottingham, England
    Current Employee - HRBP in Nottingham, England

    I have been working at Experian full-time for more than 8 years

    Pros

    Clear strategy, great CEO, has grown up alot since floated in 2006 and for anyone who wants to get diverse experience in a fast growth business, it still has plenty to offer. People are very friendly and want to help, there is a good team ethic through the business, which has grown alot over last few years. Benefits package is generally good overall, but base pay is no more than market average.

    Cons

    Snr HR leadership team is OK, but by no means world beating and the organisation has outgrown current HRD. The rewards for Snr people seem at odds with other people lower in the organisation, so it would be nice for some of the great growth and results to trickle down. For people who perform, there is great experience to gain, albeit this doesn't always follow with promotions and reward, which can/will frustrate the ambitious There is a frustrating tendency to recruit externally for Snr roles, rather than use talent internally, which is far cheaper and much lower risk of failure.

    Advice to ManagementAdvice

    Look inside the organisation to promote to more snr roles and be prepared to take a risk, there are lots of talented people looking for that next step

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Money grabbing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England

    I have been working at Experian

    Pros

    The pay is good and the people who work there are mostly nice however it is call centre based so employees lack empathy

    Cons

    Their terms and conditions are misleading

    Advice to ManagementAdvice

    Employ better managers who listen to employees for the need for change

    Recommends
  9.  

    complex

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Experian

    Pros

    Bright, intelligent people who are very capable

    Cons

    Too many layers and a relutance to be bold

    Advice to ManagementAdvice

    Empoer people

    Recommends
    Approves of CEO
  10.  

    Would be 5 stars if not for the fact that each year the company has layoffs, as often as quarterly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Costa Mesa, CA (US)
    Former Employee - Anonymous Employee in Costa Mesa, CA (US)

    I worked at Experian full-time for more than 10 years

    Pros

    The main office at 475 Anton is great with schedule flexibility and supports the work/family balance. 9 out of 10 managers are supportive and available when you need them. Good benefits and vacation allotments. Clean, newer office and equipment. Overall pleasant workforce with a 'let's help each other' vibe. Backstabbing and self-promotion at the expense of coworkers is NOT the norm.
    Experian is ethical in its purported intent and business goals and actively promotes community involvement and supports local and national charities.

    Cons

    Workforce is top heavy with management, especially on the director and VP level. The company talks about not having silos (i.e. groups that have information that isn't known/shared freely with other groups) yet silos persist and cross group/department communication is poor. Customer focus initiatives are rolled out with fanfare, much to the appreciation of clients, only to fade away in a year or two due to changes in upper management and/or a lack of accountability from regulators.
    And of course, mass layoffs are routine. I worked there for almost 15 years, and for the first few years, the layoffs happened perhaps every three years, including the year I started. The last six years have incurred layoffs every year, with the rate increasing to quarterly this year. Perhaps this is due to the change in upper management to those with a background in finance: the bottom line for the next quarter is everything (shareholders must see an immediate profit!), and long-term planning is moot? I guess time will tell if this strategy works or if the talent pool of experienced workers becomes so drained that data quality becomes severely compromised.

    Advice to ManagementAdvice

    See Cons, above.

    Negative Outlook
    No opinion of CEO
  11.  

    Interesting company that is moving from being a collection of small operations to a more connected global organisation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial
    Current Employee - Commercial

    I have been working at Experian full-time for more than 8 years

    Pros

    Wide variety of work, good opportunities for travel. Generally employ intelligent staff. Compensation is lower side of average, time off average, work life balance mixed

    Cons

    Experian still hasn't quite managed to start like acting like a grown up global company. Regional and local profit targets get in the way of effectively dealing with growth and investment sometimes.

    Advice to ManagementAdvice

    Keep going. Still much to do. And just because consultants cost more doesn't mean they must be right! Trust and stretch your own staff.

    Recommends
    Positive Outlook
    Approves of CEO

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