FedEx Office

www.fedexoffice.com

FedEx Office Reviews

Updated 23 January 2015
Updated 23 January 2015
739 Reviews
3.0
739 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FedEx Office President and CEO Brian D. Philips
Brian D. Philips
438 Ratings

Review Highlights

Pros
  • There's some really good benefits and you'll learn a lot with this company (in 57 reviews)

  • Good work/life balance as I was able to work full-time and attend school, 3/4 time (in 20 reviews)


Cons
  • Expect to work with the technological ignorance of both the public and some team members (in 60 reviews)

  • Work - Life balance for Assistant Managers is non-existent, at least in my experience (in 19 reviews)

More Highlights

169 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Coordinator in Ann Arbor, MI (US)
    Current Employee - Lead Coordinator in Ann Arbor, MI (US)

    I have been working at FedEx Office full-time (less than an year)

    Pros

    great atmosphere. Company really will help to promote within

    Cons

    Not very competitive wages compared to comparable companies that offer similar services

    Advice to ManagementAdvice

    There needs to be more incentives for team members do well.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great College Job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office

    Pros

    Access to printing and other services while I was in college was priceless. Solid work hours and predictable schedules.

    Cons

    Work is often busy and I remember working through breaks and lunches.

    Advice to ManagementAdvice

    Be involved more in the team members day to day workload.

    Recommends
  3.  

    Depends on the location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant
    Current Employee - Center Consultant

    I have been working at FedEx Office full-time (more than an year)

    Pros

    At my old store, I had a great schedule, was given tons of responsibilities, and recognition for doing them well, and made quite a bit more. Scheduling was flexible, hours were good, job was enjoyable.

    Cons

    New store is the total opposite. Schedule changes on a whim, mandatory long lunches to cut hours, full time employees get on average 34 hours. After taking a pay cut to transfer to this store, I can't afford to have my hours cut too. Management doesn't back employees up. When customers are mad about policy, managers "bend the rules" to avoid confrontation, which just makes the rest of us look untrained or rude. Training is hard to come by, and customers can be extremely needy and argumentative.

    Advice to ManagementAdvice

    Realize the value of your current employees, before they all decide to leave.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office

    Pros

    It was a good job.

    Cons

    I didn't have any cons for this job.

  6.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Temecula, CA (US)
    Former Employee - Anonymous Employee in Temecula, CA (US)

    I worked at FedEx Office full-time (more than an year)

    Pros

    I enjoyed the work environment and the job.

    Cons

    Hard to advance and pay could be better

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    A great company with a decent promotion system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office

    Pros

    Flexible Hours, Solid Performance Reviews, Decent Raises (but small starting hourly wages)

    Cons

    Ridiculous expectations on Customer Experience (as to be expected with retail)

  8.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager in Missoula, MT (US)
    Current Employee - Center Manager in Missoula, MT (US)

    I have been working at FedEx Office full-time (more than an year)

    Pros

    Exceptional care for employees
    High value brand
    Great products and services
    Challenging

    Cons

    The pay is substandard compared to the stress, expectations and decisions that have to be made on the spot.

  9. 1 person found this helpful  

    Team members are great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Center Manager in Pueblo, CO (US)
    Former Employee - Business Center Manager in Pueblo, CO (US)

    I worked at FedEx Office full-time (more than an year)

    Pros

    Supportive coworkers were the key pro. There are lots of people who have great skills and are eager to help other employees out.

    Cons

    We were always understaffed. This kind of job requires time to consult with customers and frequently there were 10 customers in the lobby and one employee scheduled. It was hard getting time off unless someone was willing to sacrifice their own days off to cover.

    Advice to ManagementAdvice

    While everyone is well intentioned, there is a disconnect between what home office sees and what actually is going on in center. Home office folks should really try to see the day to day operations by coming in to centers not to judge, but to see how things actually run, especially in remote centers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Upward Mobility Possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Lead Consultant in New Philadelphia, OH (US)
    Current Employee - Center Lead Consultant in New Philadelphia, OH (US)

    I have been working at FedEx Office full-time (more than 10 years)

    Pros

    I've been in and out of the company twice over the last decade. The promotion potential is there and they do favor hiring from within. Dependent on your type of location the hours are greatly improved from when I originally started. Great Benefits.

    Cons

    Pay is low to mid range (after seniority.) If you know where to look you can find a range of salaries based on your location. My pay has always been between the low and mid ranges.

    Advice to ManagementAdvice

    People Service Profit. People have to feel like their being taken care of otherwise they will leave the company for greener pastures which will place a strain on those left behind.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work, supportive, stable environment. Heavy competition for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office

    Pros

    Excellent work life balance, culture is excellent.

    Cons

    Lots of competition for advancement. Project Managers are considered to be analysts or advisors vs. managers as is the practice at most companies.

    Advice to ManagementAdvice

    Embrace project management and adopt a matrix environment. Bring in more seasoned PMs if needed to help you accomplish this. The business must focus on well orchestrated change.

    Recommends
    Positive Outlook
    Approves of CEO

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