Flagstar Bancorp
2.5 of 5 106 reviews
www.flagstar.com Troy, MI 1000 to 5000 Employees

Flagstar Bancorp Reviews

Updated Mar 01, 2014

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2.5 106 reviews

                             

57% Approve of the CEO

Flagstar Bancorp President & CEO Alessandro P. DiNello

Alessandro P. DiNello

(21 ratings)

33% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
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Pretty good company to work for.

Personal Banker (Current Employee)

I have been working at Flagstar Bancorp full-time for more than 8 years

ProsGreat benefits program. Work hours are extremely family friendly. Training available to those seeking it. Encouraged to handle customer complaints on your own.

ConsFlagstar has little room for advancement. Management positions are held by longtime employees. The economy has resulted in layoffs in the company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Full time employee over 5 years

Anonymous Employee (Former Employee)
Troy, MI (US)

I worked at Flagstar Bancorp full-time for more than 5 years

Pros*Benefits
*Co-workers are like family
*Excellent lunch room with restaurant

Cons*Little room for advancement
*Many managers have been promoted only because of time there and not because of skill
*Company is reactive rather than proactive
*Pay is on the low side for your position unless you are a hold over from the old regime.

Advice to Senior ManagementPlease trim the fat. There are too many people that are complacent in their roles just going through the motions. You've lost good people due to cuts in the wrong places

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company

Senior Financial Service Representative (Current Employee)
Sterling Heights, MI (US)

I have been working at Flagstar Bancorp part-time for more than 5 years

ProsI work in the branch as a personal banker and enjoy working with my team on a daily basis. Management is great as long as you meet or exceed your goals. Work/school/life balance is great and they are really flexible.

ConsLoan goals can be stressful at times. Very hard to get promoted within. A lot of ass kissing is necessary to get what you want.

Advice to Senior ManagementStart hiring within the company instead of outsiders.

Yes, I would recommend this company to a friend

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Great employer when the Hammonds were in charge!

Account Executive (Former Employee)

I worked at Flagstar Bancorp full-time for more than 10 years

ProsGreat culture when I was there.

ConsHardest job I've ever had, but most rewarding.

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Good experience

Anonymous Employee (Former Employee)
Troy, MI (US)

I worked at Flagstar Bancorp full-time for more than 5 years

ProsTeam building experiences encouraged
Management wants ideas of ways to improve processes

ConsMany changes in the last years leads to feelings of uncertainty in departments
Low salary range for positions in comparison to market

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great People, Not So Great Internal Coordination/Communication

Anonymous Employee (Current Employee)

I have been working at Flagstar Bancorp full-time

ProsThere are many good people that do a lot for their community and genuinely care for others, especially customers and coworkers.

ConsDepartments are like nuclear missile silos, especially the large generic departments like marketing. They either don't think to communicate and share info, or they don't want to. At times it is like 100 little companies, instead of 1. The officers club also exists like the military in the 1950's. Non-Officers don't communicate with officers outside their direct reports.

Advice to Senior ManagementForce your employees to share information across teams and titles. Job titles are just a function, not a symbol or culture of your status.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good place to work...not great

Financial Service Representative (Former Employee)
Lansing, MI (US)

I worked at Flagstar Bancorp full-time for less than a year

ProsGreat hours...Sundays off and paid holidays. Easy to maintain life outside of work.
Friendly environment. Enjoyed my coworkers.

ConsWork is a bit redundant and dull at times

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great people

Buissness Operations (Former Employee)
Troy, MI (US)

I worked at Flagstar Bancorp full-time for more than 3 years

ProsThe staff at this banking institution are amazing individuals.

ConsMiddle Managment is non-exhisting and under appreciated by upper Managment.

Advice to Senior ManagementStart assigning tasks to groups and instill a degree of accountability across functional areas.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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flagstar bank the bank of MI

Capital Markets Associate (Current Employee)
Bellevue, WA (US)

I have been working at Flagstar Bancorp full-time for more than a year

ProsBenefits / Hours / PTo /Vacation

ConsPay / advancement / na / na

Advice to Senior Managementna

Yes, I would recommend this company to a friend

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Decent company to work for.

Customer Service Support (Current Employee)
Troy, MI (US)

I have been working at Flagstar Bancorp full-time for more than 3 years

ProsThere is a friendly and positive atmosphere in the department where I work. People work well together and management is fair and supportive of employees.

ConsCompany is still working to overcome challenges of the down economy. Customer service agents present less than professional front to customers. Proper grammar should be a minimum requirement for agents. Frustrating that all employees, including salaried, are required to punch a time clock.

Advice to Senior ManagementImprove customer experience by hiring higher quality customer service agents to begin with and then take a look at training, especially servicing new hire.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Flagstar Bancorp reviews and ratings - including employee satisfaction and approval ratings for Flagstar Bancorp CEO Alessandro P. DiNello. All 17 reviews are posted anonymously by Flagstar Bancorp employees.