H&M

  www.hm.com
Work in HR? Unlock Free Profile

H&M Reviews

Updated Jun 28, 2014
All Employees Current Employees Only

3.3 540 reviews

85% Approve of the CEO

H&M Managing Director & CEO Karl-Johan Persson

Karl-Johan Persson

(228 ratings)

68% of employees recommend this company to a friend

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part(in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace(in 36 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M(in 53 reviews)

  • It is a fast paced environment which means long hours on your feet(in 20 reviews)

49 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great colleagues, terrible managers who created an awful working environment.

    Sales Advisor (Former Employee) Southampton, England

    ProsGreat Team work skill building, H&M's values are a great idea.

    ConsCustomers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to Senior ManagementChange career.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Worst company EVER! Do not work here as you'll be up for a lot of misery.

    Sales Associate (Current Employee) London, England

    Prosdiscount card that you get given well 1 month after you have started working there.

    ConsVery poorly organised, no opportunities to grow. No training given.Demand very much for the low wages it gives. No values- yet they claim to be different from other companies in that they value their workers.Extremely rude and arrogant supervisors and members of management who do not in the slightest respect or appreciate their workers.As a current employee who has worked over a year with the company and a few months in the new store (Hammersmith), I have not once felt like I have been appreciated or valued by my supervisor or manager- they constantly try to bring their workers down just because they are higher up in the hierarchy. Clear favoritism from management and supervisors. Always understaffed, meaning very few workers have to cope with an unrealistic high workload. I would honestly not recommend this company to ANYONE, you'll be in for a lot of misery and regret if you end up working here.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Be wary - so disorganised, strange outdated policies

    Part Time Sales Advisor (Former Employee)

    Pros25% discount able to be used at COS and Cheap Monday

    ConsSo I may of just had a really bad experience, but the info I was given during the interview was really vague. Told I'd be earning £6.44 an hour, and then at my first paycheck realised I'd only been paid Minimum wage (£6.31) . Flagged with management, no apology, no recompense. Just told nothing could be done and deal with it. Would go up to £6.44 after a 3 month probation. Rota's change with no warning and then blamed for not turning up. And they really don't expect you to know much, happy to just let you give customers really minimal vague info. Also on a 20 hour contract, instead of putting the hours in sensible chunks like 2 x 6 hrs and 1 x 8 hr a week, it is split over 4-5 days, meaning holding down 2 jobs to earn enough to pay rent and bills is virtually impossible. Really inflexible with shifts, apparently they have a fair policy for weekends but I'd never experienced a whole weekend off unless I'd booked it. Training vague and patchy. Learnt most from other colleagues.
    I'm a graduate who worked in retail for many years at management level, yet this meant nothing to H M. Feedback down the chain of command is appalling. Feels more like a bitchy high school than a professional retail establishment.
    I'm so pleased to be out of there.

    Advice to Senior ManagementPolicies really need updating. Who on earth gives out refunds with no receipts?
    Recognise people with experience and treat them as such. If you stick an experienced Junior manager in a basic sales position, she's going to get frustrated at how badly everything is done.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Dreadful employer, avoid at all costs.

    Store Manager (Former Employee) Birmingham, England

    ProsFriendly working environment. Successful global brand.

    ConsExtremely stressfull and understaffed beyond belief. Every day is horrifically challenging. The workload and expectations are incredibly high, and it is impossible to meet the requirements of the job specification due to the fact the stores constantly run on below minimal hours. H&M is also suffering from lack of succession......no training or development can be given to anyone as there are no hours spare in the day. As a result many stores now have vacancies that are almost impossible to fill as external candidates can a) Rarely cope or b) will not join the business now because of its ever growing bad reputation. Current employees are resigning on a weekly basis, especially store managers, department manager and visual merchandisers. Avoid this company at all costs.

    Advice to Senior ManagementTake a long hard look at the way you running the business and take action. Continuing to manage the business the way you are will, ultimately, be its downfall.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    The worst time off my life.

    Visual Merchandiser (Former Employee) London, England

    ProsMoneys ok but it depends on who u r and who your store manager is.

    ConsEverything, pay. Work load, respect.

    Advice to Senior ManagementTreat people the way you want to be treated and stop trying to turn them into robots with bad pay.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sucked completely

    Sales Associate (Former Employee) Beachwood, OH (US)

    Prosthere are no pros here unless you like to stand in a fitting room for a whole shift.

    Consworked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to Senior ManagementLearn to train your new hires everything at the beginning you never know how much potential somebody has.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Department supervisor

    Department Supervisor (Former Employee) Jacksonville, FL (US)

    ProsGood benefits. Cool clothes. Fast paced environment. Lots of responsibility from the begin inning

    ConsPoor training, lack of communication, understaffed, terrible upper management. Company doesn't make people a priority.

    Advice to Senior ManagementGet over yourselves. Every district and regional person in this company don't have a clue as to what there doing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Horrible!!!!'

    Anonymous (Former Employee)

    ProsGreat clothes and good deals.

    ConsStore managers are not ready to be in there positions. They dont know how to handle there team and are always in the office. They should open there eyes and see what's going on in there stores.

    Advice to Senior ManagementKnow your store and team before you judge them and keep your store's business to your store and not gossip to other stores.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Only work here if you're desperate.

    Sales Advisor (Former Employee)

    ProsFast-paced environment and vacation time.

    ConsThe company doesn't even live up to its own values. Such a joke.

    Work-life balance does not exist. Sometimes you're expected to work 14 hours+, unless you want to get on the bad side of the store manager. You will know if you did, because you will find yourself cleaning up kid's accessories (H&M employees' worst nightmare), or having to close AND open the very next day for a couple of weeks.

    YOU CANNOT GET HURT/INJURED. Because even if you have a doctor's note attempting to call out from work, management will give you a hard time. They once asked a co-worker of mine to grab a chair and SIT at the register to ring when she hurt her neck/spine. The company only sees its employees as working tools.

    The high rate of internal promotion is a huge lie. They hire people who applied to be a visual merchandiser and give them the title of sales associate first. After 6 months, they then "promote" that person so it seems like he/she was promoted internally. People are promoted by favoritism, not ability. There are a lot of lazy employees who got promoted because they know how to pretend in front of the right people. That is also the main reason why there are always unfinished projects laying around in the store. It is making everyone's job more difficult. The company also makes lots of promises they can't keep when it comes to developing an individual.

    No one wants to come to work. The employee turnover rate is very high. There are lots of no call no shows but they know they can get away with it because the store manager cannot afford loosing any more employees.

    Yeah sure, the pay seems good for retail. However, considering the "games" you have to put up with and high work load, this company pays NOTHING. Well..unless you are one of those lazy ones.

    Advice to Senior ManagementPlease start living up to the company values (and that includes the district team).

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Nothing is ever Good Enough, Defeating, Exhausting.

    Department Manager (Current Employee) Washington, DC (US)

    Pros4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

    ConsTrying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store.

    When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough".

    People are promoted by favoritism in the district.

    The customers are extremely rude, ignorant and aggressive.

    The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management.
    (If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?)

    Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden.

    The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100%

    If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

    – I'm not optimistic about the outlook for this company

Worked for H&M? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.