H&M

  www.hm.com
  www.hm.com

H&M Reviews

Updated 4 November 2014
Updated 4 November 2014
638 Reviews
3.4
638 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
264 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 65 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • Poor work life balance (never a set or consistent schedule) (in 12 reviews)

More Highlights

52 Employee Reviews Back to all reviews

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  1.  

    No work life balance at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in London, England
    Current Employee - Department Manager in London, England

    I have been working at H&M full-time (more than 5 years)

    Pros

    Staff discount is a nice perk

    Cons

    Budget Takt unrealistic and very difficult with no staff, moral is low

    Advice to ManagementAdvice

    Get real!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Hideous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Brighton, England
    Former Employee - Anonymous Employee in Brighton, England

    I worked at H&M part-time (more than an year)

    Pros

    I really don't think there are any. I guess the fact that you can use the discount at their sister stores COS, Cheap Monday and And Other Stories is pretty good. Wouldn't bother spending the money at H+M though as everything is so poorly made.
    I was lucky enough to have some previous visual merchandising experience, which meant I was given the opportunity to help that team, but people without previous experience weren't offered the opportunity.

    Cons

    No consideration for part time workers. Given a 20 hour a week contract and told that I had to be fully flexible 7 days a week, which believe it or not makes it incredibly hard to find another job to make up the hours to make the money you need to live. On top of that, they pay minimum wage for the first 3 months, upping to a very generous (!) £6.50 per hour after you've passed your probation.
    I found that people were generally promoted dependent on how long they'd been there, which made for quite a weak management structure at the top and it showed.

    Lots of petty 'punishments' for till errors, which could very easily be solved by upgrading the tills. ie: a customer with 30 things comes up to the till, you scan everything through and then customer decides it's too much money and removes 7 items... You can't cancel those on the till, as any more than 5 error corrects in one transaction gets you a 'cashier error' (you will be called to the office, made to sign a sheet saying you acknowledge you've done a naughty, and be patronisingly talked through the correct process and given a stern warning) .
     You have to void the ENTIRE transaction and start again. Try explaining that to a customer with a screaming kid. (Hint: the 'it's policy' argument doesn't get you very far)

    Not paying people for time spent clearing up at the end of shifts is unacceptable. I was once told that I was expected to 'give' at least 10-15 minutes at the end of every shift, unpaid. And that I had to be on the floor 5-10 minutes before a shift started too. If you need us there, pay us. Simple as.
    Also, the till systems are so antiquated it's a joke. And then you expect us to do a stocktake, when the till's don't scan things properly, and wonder why the results are so poor?
    ARRGGGHHHH

    FOR THE LOVE OF GOD DON'T DO IT
    This is about 1/4 of all the things that are wrong. But I've lost the will to live

    Advice to ManagementAdvice

    Rethink the core structure of things.

    please

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Worst retail company in the UK, unless you work in one of the big city centre based focus stores...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager
    Current Employee - Department Manager

    I have been working at H&M full-time (more than 8 years)

    Pros

    The following pros only relate to big city stores with high turnovers:

    -Great variety of people full & part time
    -Days go relatively quick
    -Christmas party

    Cons

    - inexperienced store managers in smaller stores
    - bichee cliques
    - management pay is appalling
    - workload is disgusting
    - you will spend majority of your time at work or thinking about work when you're not at work
    - smaller stores is where you will start your career as a manager and it is impossible to achieve the standards expected given that your store team size is small.
    - You will put in a lot of unpaid extra hours and won't get a thank you. Very rarely you will get appreciated for anything you've done. They will make you work like a dog and you're career progression isn't as fast as they make it out to be.
    -im leaving H&M next week as a manager and it's the best thing I will have done in 10 years.
    -as for sales staff they will try and hire you on a 4 hour contract but will expect you to be fully flexible so they can make you work 35 hours but save on money when it comes to giving you holiday pay..... Coz you'll only get your 4 hours worth a week.

    Advice to ManagementAdvice

    Organisation needs to see that Not all stores are the same. Understand each store on a store to store basis and provide the support that smaller stores need. Or lower expectations a bit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great colleagues, terrible managers who created an awful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor in Southampton, England
    Former Employee - Sales Advisor in Southampton, England

    I worked at H&M part-time (less than an year)

    Pros

    Great Team work skill building, H&M's values are a great idea.

    Cons

    Customers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to ManagementAdvice

    Change career.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Worst company EVER! Do not work here as you'll be up for a lot of misery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in London, England
    Current Employee - Sales Associate in London, England

    I have been working at H&M part-time (more than an year)

    Pros

    discount card that you get given well 1 month after you have started working there.

    Cons

    Very poorly organised, no opportunities to grow. No training given.Demand very much for the low wages it gives. No values- yet they claim to be different from other companies in that they value their workers.Extremely rude and arrogant supervisors and members of management who do not in the slightest respect or appreciate their workers.As a current employee who has worked over a year with the company and a few months in the new store (Hammersmith), I have not once felt like I have been appreciated or valued by my supervisor or manager- they constantly try to bring their workers down just because they are higher up in the hierarchy. Clear favoritism from management and supervisors. Always understaffed, meaning very few workers have to cope with an unrealistic high workload. I would honestly not recommend this company to ANYONE, you'll be in for a lot of misery and regret if you end up working here.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Dreadful employer, avoid at all costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Birmingham, England
    Former Employee - Store Manager in Birmingham, England

    I worked at H&M full-time (more than 3 years)

    Pros

    Friendly working environment. Successful global brand.

    Cons

    Extremely stressfull and understaffed beyond belief. Every day is horrifically challenging. The workload and expectations are incredibly high, and it is impossible to meet the requirements of the job specification due to the fact the stores constantly run on below minimal hours. H&M is also suffering from lack of succession......no training or development can be given to anyone as there are no hours spare in the day. As a result many stores now have vacancies that are almost impossible to fill as external candidates can a) Rarely cope or b) will not join the business now because of its ever growing bad reputation. Current employees are resigning on a weekly basis, especially store managers, department manager and visual merchandisers. Avoid this company at all costs.

    Advice to ManagementAdvice

    Take a long hard look at the way you running the business and take action. Continuing to manage the business the way you are will, ultimately, be its downfall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    The worst time off my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Visual Merchandiser in London, England
    Former Employee - Visual Merchandiser in London, England

    I worked at H&M

    Pros

    Moneys ok but it depends on who u r and who your store manager is.

    Cons

    Everything, pay. Work load, respect.

    Advice to ManagementAdvice

    Treat people the way you want to be treated and stop trying to turn them into robots with bad pay.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    worse company ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Washington, DC (US)
    Current Employee - Department Manager in Washington, DC (US)

    I have been working at H&M full-time (more than an year)

    Pros

    They have low priced clothing

    Cons

    This company care's nothing about customers or their employees. All they want is you to shove the product to the floor and let it fall to the floor. yuck!

    Advice to ManagementAdvice

    Focus more on your employees and customers and less on shoving everything out.

  10.  

    Sucked completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Beachwood, OH (US)
    Former Employee - Sales Associate in Beachwood, OH (US)

    I worked at H&M part-time

    Pros

    there are no pros here unless you like to stand in a fitting room for a whole shift.

    Cons

    worked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to ManagementAdvice

    Learn to train your new hires everything at the beginning you never know how much potential somebody has.

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Department supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Jacksonville, FL (US)
    Former Employee - Department Supervisor in Jacksonville, FL (US)

    I worked at H&M full-time (more than 3 years)

    Pros

    Good benefits. Cool clothes. Fast paced environment. Lots of responsibility from the begin inning

    Cons

    Poor training, lack of communication, understaffed, terrible upper management. Company doesn't make people a priority.

    Advice to ManagementAdvice

    Get over yourselves. Every district and regional person in this company don't have a clue as to what there doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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