H&M Reviews

Updated 28 June 2014
Updated 28 June 2014
586 Reviews
3.4
586 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
246 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great colleagues, terrible managers who created an awful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Southampton, England
    Former Employee - Sales Advisor in Southampton, England

    I worked at H&M part-time for less than a year

    Pros

    Great Team work skill building, H&M's values are a great idea.

    Cons

    Customers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to ManagementAdvice

    Change career.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Worst company EVER! Do not work here as you'll be up for a lot of misery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  London, England
    Current Employee - Sales Associate in London, England

    I have been working at H&M part-time for more than a year

    Pros

    discount card that you get given well 1 month after you have started working there.

    Cons

    Very poorly organised, no opportunities to grow. No training given.Demand very much for the low wages it gives. No values- yet they claim to be different from other companies in that they value their workers.Extremely rude and arrogant supervisors and members of management who do not in the slightest respect or appreciate their workers.As a current employee who has worked over a year with the company and a few months in the new store (Hammersmith), I have not once felt like I have been appreciated or valued by my supervisor or manager- they constantly try to bring their workers down just because they are higher up in the hierarchy. Clear favoritism from management and supervisors. Always understaffed, meaning very few workers have to cope with an unrealistic high workload. I would honestly not recommend this company to ANYONE, you'll be in for a lot of misery and regret if you end up working here.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Be wary - so disorganised, strange outdated policies

    Former Employee - Part Time Sales Advisor
    Former Employee - Part Time Sales Advisor

    I worked at H&M part-time for less than a year

    Pros

    25% discount able to be used at COS and Cheap Monday

    Cons

    So I may of just had a really bad experience, but the info I was given during the interview was really vague. Told I'd be earning £6.44 an hour, and then at my first paycheck realised I'd only been paid Minimum wage (£6.31) . Flagged with management, no apology, no recompense. Just told nothing could be done and deal with it. Would go up to £6.44 after a 3 month probation. Rota's change with no warning and then blamed for not turning up. And they really don't expect you to know much, happy to just let you give customers really minimal vague info. Also on a 20 hour contract, instead of putting the hours in sensible chunks like 2 x 6 hrs and 1 x 8 hr a week, it is split over 4-5 days, meaning holding down 2 jobs to earn enough to pay rent and bills is virtually impossible. Really inflexible with shifts, apparently they have a fair policy for weekends but I'd never experienced a whole weekend off unless I'd booked it. Training vague and patchy. Learnt most from other colleagues.
    I'm a graduate who worked in retail for many years at management level, yet this meant nothing to H M. Feedback down the chain of command is appalling. Feels more like a bitchy high school than a professional retail establishment.
    I'm so pleased to be out of there.

    Advice to ManagementAdvice

    Policies really need updating. Who on earth gives out refunds with no receipts?
    Recognise people with experience and treat them as such. If you stick an experienced Junior manager in a basic sales position, she's going to get frustrated at how badly everything is done.

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  5. 2 people found this helpful  

    Dreadful employer, avoid at all costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Birmingham, England
    Former Employee - Store Manager in Birmingham, England

    I worked at H&M full-time for more than 3 years

    Pros

    Friendly working environment. Successful global brand.

    Cons

    Extremely stressfull and understaffed beyond belief. Every day is horrifically challenging. The workload and expectations are incredibly high, and it is impossible to meet the requirements of the job specification due to the fact the stores constantly run on below minimal hours. H&M is also suffering from lack of succession......no training or development can be given to anyone as there are no hours spare in the day. As a result many stores now have vacancies that are almost impossible to fill as external candidates can a) Rarely cope or b) will not join the business now because of its ever growing bad reputation. Current employees are resigning on a weekly basis, especially store managers, department manager and visual merchandisers. Avoid this company at all costs.

    Advice to ManagementAdvice

    Take a long hard look at the way you running the business and take action. Continuing to manage the business the way you are will, ultimately, be its downfall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    The worst time off my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  London, England
    Former Employee - Visual Merchandiser in London, England

    I worked at H&M

    Pros

    Moneys ok but it depends on who u r and who your store manager is.

    Cons

    Everything, pay. Work load, respect.

    Advice to ManagementAdvice

    Treat people the way you want to be treated and stop trying to turn them into robots with bad pay.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Sucked completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Beachwood, OH (US)
    Former Employee - Sales Associate in Beachwood, OH (US)

    I worked at H&M part-time

    Pros

    there are no pros here unless you like to stand in a fitting room for a whole shift.

    Cons

    worked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to ManagementAdvice

    Learn to train your new hires everything at the beginning you never know how much potential somebody has.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Department supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor  in  Jacksonville, FL (US)
    Former Employee - Department Supervisor in Jacksonville, FL (US)

    I worked at H&M full-time for more than 3 years

    Pros

    Good benefits. Cool clothes. Fast paced environment. Lots of responsibility from the begin inning

    Cons

    Poor training, lack of communication, understaffed, terrible upper management. Company doesn't make people a priority.

    Advice to ManagementAdvice

    Get over yourselves. Every district and regional person in this company don't have a clue as to what there doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrible!!!!'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at H&M

    Pros

    Great clothes and good deals.

    Cons

    Store managers are not ready to be in there positions. They dont know how to handle there team and are always in the office. They should open there eyes and see what's going on in there stores.

    Advice to ManagementAdvice

    Know your store and team before you judge them and keep your store's business to your store and not gossip to other stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Only work here if you're desperate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at H&M full-time for more than a year

    Pros

    Fast-paced environment and vacation time.

    Cons

    The company doesn't even live up to its own values. Such a joke.

    Work-life balance does not exist. Sometimes you're expected to work 14 hours+, unless you want to get on the bad side of the store manager. You will know if you did, because you will find yourself cleaning up kid's accessories (H&M employees' worst nightmare), or having to close AND open the very next day for a couple of weeks.

    YOU CANNOT GET HURT/INJURED. Because even if you have a doctor's note attempting to call out from work, management will give you a hard time. They once asked a co-worker of mine to grab a chair and SIT at the register to ring when she hurt her neck/spine. The company only sees its employees as working tools.

    The high rate of internal promotion is a huge lie. They hire people who applied to be a visual merchandiser and give them the title of sales associate first. After 6 months, they then "promote" that person so it seems like he/she was promoted internally. People are promoted by favoritism, not ability. There are a lot of lazy employees who got promoted because they know how to pretend in front of the right people. That is also the main reason why there are always unfinished projects laying around in the store. It is making everyone's job more difficult. The company also makes lots of promises they can't keep when it comes to developing an individual.

    No one wants to come to work. The employee turnover rate is very high. There are lots of no call no shows but they know they can get away with it because the store manager cannot afford loosing any more employees.

    Yeah sure, the pay seems good for retail. However, considering the "games" you have to put up with and high work load, this company pays NOTHING. Well..unless you are one of those lazy ones.

    Advice to ManagementAdvice

    Please start living up to the company values (and that includes the district team).

    Doesn't Recommend
    No opinion of CEO
  11. 4 people found this helpful  

    Nothing is ever Good Enough, Defeating, Exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  Washington, DC (US)
    Current Employee - Department Manager in Washington, DC (US)

    I have been working at H&M full-time for more than 3 years

    Pros

    4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

    Cons

    Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store.

    When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough".

    People are promoted by favoritism in the district.

    The customers are extremely rude, ignorant and aggressive.

    The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management.
    (If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?)

    Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden.

    The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100%

    If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

    Negative Outlook
    Disapproves of CEO

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