Higher One

  www.higherone.com
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Higher One Reviews

Updated 13 August 2014
Updated 13 August 2014
28 Reviews

3.3
28 Reviews
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Recommend to a friend
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Mark Volchek
10 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    Seasonal- Work from Home Customer Care Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Service Representative  in  Atlanta, GA (US)
    Current Employee - Seasonal Customer Service Representative in Atlanta, GA (US)

    Pros

    Work from home....No Commute
    Pay is great
    I worked from 6pm- 11pm so it allowed me to use this job as just a supplement to my current income.
    The training hours and pay is the same as working hours and pay. You go through the training material at your own pace.
    The calls that you receive are not difficult at all you are basically just dealing with college students and occasionally their parents.

    Cons

    I have no cons I enjoyed this job.

    Advice to ManagementAdvice

    Keep up the good work. When you need help or assistance very responsive. I love the way training is setup and the pay is great.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Best best best

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I like everything here. Nit started working though, but really exciting.

    Cons

    Nothing to say for a good company

    Recommends
  3.  

    Outstanding!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  New Haven, CT (US)
    Current Employee - Customer Care Specialist in New Haven, CT (US)

    Pros

    They offer the most extensive and ongoing training that I have ever received. They keep the employees abreast of all regulations, changes, and company information. The culture, benefits, and overall work environment are incredible.

    Cons

    It can be challenging when dealing with people who are upset about a situation. While you must hear the brunt of their anger, it is rewarding to find solutions for them. It took a long time to become a permanent employee and after two and a half years I am still only part time.

    Advice to ManagementAdvice

    Create a method to advance personnel quicker and offer more time to those who have remained loyal.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Customer Care Agent  in  San Antonio, TX (US)
    Current Employee - Seasonal Customer Care Agent in San Antonio, TX (US)

    Pros

    Wonderful training/support, and co-workers. Finally a call center that makes you feel valued! I love working here.

    Cons

    Seasonal but that could be a plus for some

    Advice to ManagementAdvice

    Keep up the great company culture /values

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    motivating work place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The culture of Higher One is one that lives its values, embraces their entreprenurial spirit and encourages innovation. It is also filled with some very smart people!

    Cons

    Not much to say in this area. Perhaps the location. Not much in the area for lunch, must drive to downtown. The new building will have a cafeteria though.

    Recommends
    Approves of CEO

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