Hotwire

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Hotwire Reviews

Updated Jun 17, 2014
All Employees Current Employees Only

3.7 101 reviews

40% Approve of the CEO

Hotwire President Henrik Kjellberg

Henrik Kjellberg

(20 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • The company respects work-life balance, while still offering challenging opportunities(in 28 reviews)

  • Exciting industry (travel) discounts on travel products(in 6 reviews)


Cons
  • Work-life balance are non-existent depending on the group(in 4 reviews)

  • If you're looking for career growth, you need to make sure you are on your manager's radar at all times(in 5 reviews)

31 Employee Reviews Back to all reviews
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    1 person found this helpful  

    It is a Dream Job!

    Facilities (Current Employee) San Francisco, CA (US)

    ProsThe peoples are great to work with! And the events that they have are fun and entertaining! The work environment is great and positive. The location is perfect. Henrik Kjellberg is a great CEO to work for and he has an open door policy! I love that everybody sit in a cube. Even the CEO!

    ConsFor me there is no cons!

    Advice to Senior ManagementKeep up the good Job!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Fantastic company & extraordinary workforce

    Risk Management (Current Employee) San Francisco, CA (US)

    ProsThis is hands down the best job I have ever had and the best company I have ever worked for in my career! Some of the perks may be typical for San Francisco but Hotwire has a unique advantage since it is a fairly small company with a big corporate backing (Expedia Inc). This provides a more intimate working environment where you are able to wear many different hats and get to know most of your coworkers while maintaining job security. The added bonus is that you receive excellent benefits, especially if you love to travel!

    There is always something fun happening in the office, whether it's a group gathering to watch the Word Cup, a serious game of ping pong or a full blown Cinco de Mayo party. There are also several annual events such as the bowling tournament and summer picnic. These are all great opportunities to get to know your coworkers on a more personal level while having a blast!

    The best part of Hotwire is the individuals that make up each of the teams. It's a very inviting atmosphere which fosters creativity and is not overly competitive. There is a willingness to share knowledge for the common good of the company and senior management is very approachable. The workforce is also very diverse with employees and executives from all over the world with a great deal of longevity which offers various perspectives.

    ConsTravel is a very competitive industry and you must be willing to work hard as well as be open to an ever changing environment. Hotwire is currently making significant investments in its infrastructure, which can be challenging at times to different teams. Overall the pros outweigh the cons!

    Advice to Senior ManagementContinue to be clear about the company's direction and our plan to stay competitive.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    I loved the company especially the training.

    Customer Service Representative (Former Employee) Portland, OR (US)

    ProsThe call center environment was what I enjoyed

    ConsI worked very hard to complete tasks

    Advice to Senior ManagementNothing to add for mgmt.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Great change takes time

    Anonymous Employee (Current Employee)

    ProsWork/wellness balance. People want you to take care of yourself here.
    Coworkers and great humor in the office.
    Redeveloping company culture with great results.
    Lots of new hires have come in with a smile on their face, freshening up the place.

    ConsChange is slow, and rebuilding the company takes a significant amount of effort.
    If you're looking for career growth, you need to make sure you are on your manager's radar at all times.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

    2 people found this helpful  

    Great company

    User Experience Design Lead (Current Employee) San Francisco, CA (US)

    ProsGreat culture, excellent benefits, great work life balance. The people and teams are great. Awesome location.

    ConsLack of direction, dying brand. There was recently a change in all of the executive team. Not sure yet how they're going to perform.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Things are looking up.

    Anonymous Employee (Current Employee)

    ProsIf you ask for more responsibility, you can get it.
    Fun activities and employee entertainment getting back on track.
    Fresh leadership and employees are changing the environment, in a good way, but it is slowly accepted.
    Lots of opportunities opening up due to business structure changes.
    Great perks and stellar benefits!

    ConsChange is generally difficult, but seems harder for employees with more tenure.
    It's easy for people to talk about problems and not step up to address them.
    The company culture is slow to develop.
    Large portion of employees resistant to change.
    Large loss of staff has some feeling disheartened.

    Advice to Senior ManagementStay transparent and promote team-building activities.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Enormous potential in the discount travel space

    Vice President (Former Employee) San Francisco, CA (US)

    ProsRelative independence from the rest of the Expedia travel portfolio (Expedia is the parent company of Hotwire)

    ConsCorporate HQ for Expedia, the parent company, is in Bellevue. That can make communication challenging as many important decisions still happen there.

    Advice to Senior ManagementBe aware of the issues of geography as you manage subsidiary companies!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Great place to work

    Web Developer (Current Employee) San Francisco, CA (US)

    ProsGreat technology, talented employees, and lots of perks. My manager is constantly asking me what he can do to make me feel fulfilled and happy with my job.

    ConsNothing major comes to mind.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Awesome 18 months in the hotel industry

    Revenue Manager (Former Employee) San Francisco, CA (US)

    ProsBright colleagues
    Demanding but manageable work environment
    Reasonable hours (50hrs/wk)
    Regular Travel (if you want it)

    ConsVertical mobility a little tough on the partner services side

    Advice to Senior ManagementKeep it up

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    2 people found this helpful  

    I love my job

    Product Manager (Current Employee) San Francisco, CA (US)

    ProsHotwire is differentiated in the market, which makes the product rewarding for customers. Sr. Management is focused and respectful of the people. Everyone is working on becoming more responsive to customers and innovative and they're starting to show great results.

    ConsIf you want to be told exactly what to do and just follow direction this isn't the place for you.

    Advice to Senior ManagementKeep moving fast and experiment with disruptions to old models.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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