Insight

www.insight.com
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Insight Reviews

Updated 18 February 2015
Updated 18 February 2015
44 Reviews
1.0
44 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Insight President and Chief Executive Officer Kenneth T. Lamneck
Kenneth T. Lamneck
44 Ratings

Review Highlights

Pros
  • Good people for the most part, challenging work (in 12 reviews)

  • Good place to start for entry-level IT sales (in 5 reviews)


Cons
  • terrible hostile work environment, terrible home work balance terrible upper management team (in 10 reviews)

  • Work/life balance is non-existent (in 4 reviews)

More Highlights

44 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    Avoid. You will be left to sink or swim and success is not aided by the compay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insight full-time (more than 5 years)

    Pros

    Had a few laughs with people. Made some good money before the reduced the commission plans twice.

    Cons

    Gong in circles for years. Lack of progress and vision. Huge turnover. Somedays its like a bloodbath of people being fired, replaced by new ones and only to then watching them get fired. The old timers cling on because they have accumulated a good business from the leavings of others. Low morale ad everyone constantly complaining. Have seen the commission plan reduced twice by management who cannot add value just cut costs. Bullying and incompetace is rife.

    Advice to ManagementAdvice

    You're in over you're head and its costing others. Do the decent thing and leave. Cutting costs does not equate to growth.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Its a matter of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Sheffield, England
    Former Employee - Account Executive in Sheffield, England

    I worked at Insight full-time (more than 8 years)

    Pros

    Wonderful people (non management)
    compensation plan was ok got worse over the years
    Very good tech team

    Cons

    micro management
    lack of training
    HR policies are very questionable
    Core values are not followed

    Advice to ManagementAdvice

    The company seriously needs to look after their employees, after 10 years at Insight i was dismissed because they found a loop hole in the HR policies. If a manager doesnt like you then they will find anything to pin on you to get you out of the business. Quote from a director "if we want someone out we will get them out" clearly worked in my case. I think the SLT need to look a little deeper into the business and realise the reps are the ones keeping the business afloat.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in London, England
    Current Employee - Senior Account Executive in London, England

    I have been working at Insight full-time (more than 3 years)

    Pros

    Training around sales and that is the ONLY positive thing.

    Cons

    Poor management with no direction what so ever. They keep handing out promo leaflets to call from. One day you are calling to sell HP printer and tell the client why HP is better than other, the next day you have to call the same client again and sell Epson or Dell and advise that why it is better than others.

    They have hard time paying commission to their sales guys. You dont get any support from management. Within the last 2 years (2012-2014), more than 100 people have resigned due to poor management from their UK office. They micro-manage and do not let you sell your own way. You know your clients better, but they treat you like a kid.

    If you pickup recent data about the growth of tech companies, Insight graph is going down. Its a shame to see a good company being mis-managed. They have let very good people go and have changed their way of operation from solution selling to call centre.

    Advice to ManagementAdvice

    You need to treat adults like adults. You can guide them, but do not push them towards what your vendors want to sell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Overall they do not care about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Supervisor in Phoenix, AZ (US)
    Former Employee - Technical Supervisor in Phoenix, AZ (US)

    I worked at Insight

    Pros

    The Pay was good.
    The time off was good.
    They had some really good people working for them.
    Not much else was.

    Cons

    They do not give the training needed to succeeded.
    Not clear on the expectations.
    They terminated me because I took all of my vacation for a trip with my wife.
    They care more about image than getting the job done right
    Upper management had no involvement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    If you absolutely need a job for now but not a long term solution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insight

    Pros

    I can't think of very many pros except for some of the people that I worked with.

    Cellphone reimbursement but my role required accessibility at all hours of the day and night which limited work/life balance.

    Cons

    I am glad that I got an opportunity to work for Insight as I have learned how NOT to run a business. The company needs to focus on a singular directions (changes are announced one day and updated the next) and seriously consider having ethics training for ALL especially the senior leadership team (I have witnessed conversations that question the humanity of leadership). Turnover is horrible and there is not much to attract the talent with compensation and benefits lacking way behind similar companies.

    Advice to ManagementAdvice

    With the exception of the CTO, I would recommend starting over with a strong ethical strategic leadership team focus on driving innovation and sales growth. Reward talent and they will make a difference.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    RUN!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Services Technician in Hanover Park, IL (US)
    Former Employee - Services Technician in Hanover Park, IL (US)

    I worked at Insight full-time (more than 5 years)

    Pros

    - My department's management was VERY good about using time off for family related things (Doctor's appt, kid's things, etc).
    - Loved the people I worked with.

    Cons

    - Management engages in questionably un-ethical practices (out right lying to clients and potential clients)
    - Pay rate is TERRIBLE by industry standards.
    - No appreciation for the contributions of the employees.

    Advice to ManagementAdvice

    -Pay better.
    - Take some REAL ethics training courses!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Bait and switch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Austin, TX (US)
    Current Employee - Account Executive in Austin, TX (US)

    I have been working at Insight full-time (less than a year)

    Pros

    Free lunches are often provided by the vendors.

    Cons

    In the interview I was told I would double my base salary within a year if I hit my quota. I've exceeded my quota and will not come close to making my base salary. Unfortunately management gave false expectations to everyone on the team.

    Benefits are horrible. Healthcare is a joke.

    I would only suggest working at Insight if you've had no technical experience and can live off your base salary.

    Advice to ManagementAdvice

    My advice to management....be honest and set proper expectations for your employees.
    A good manager works to solve problems with their employees. Forwarding emails to someone else (passing the buck) doesn't solve anything.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Anonymous Former Employee for 10+ Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Tempe, AZ (US)
    Former Employee - Anonymous in Tempe, AZ (US)

    I worked at Insight full-time (more than 10 years)

    Pros

    Executives have moved from the "good ole boy" mentality to the current century. They offer a TON of training, but you do have to go to HR and ask for it if you want anything beyond "new hire" training.

    Cons

    Salaries and benefits WAY below industry standards. Favoritism is rampant - I know of someone who got the largest annual raise on the team because he was buying a house and "needed the money more than anybody else did." Executives PRETEND to care about their employees, but all they really care about is the bottom line. They set nearly impossible goals, offering incredible rewards - and when the employees make those goals...they hire a bunch of new execs who don't honor the promises put in place by the former ones. Morale is the worst I have ever seen at any company I have ever worked at. After 10+ years of great performance reviews and not a single negative one, I got a new boss who didn't like me for no reason in particular. He told me his second week there that if I didn't quit I would be fired. When I asked him why, he named a few people who told him they didn't like me personally - absolutely nothing to do with my job performance. I was fired because of gossip.

    Advice to ManagementAdvice

    Employees are your greatest asset, not a bunch of warm bodies (as one former Insight Executive called us.) Employee turnover costs a LOT more than keeping the ones you have happy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Sales / Product Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tempe, AZ (US)
    Former Employee - Anonymous Employee in Tempe, AZ (US)

    I worked at Insight full-time (more than 3 years)

    Pros

    Prizes, incentives, bonuses for selling certain products.
    Casual dress code.

    Cons

    - Insight focuses on hiring only people that "smile and dial", they do not value actual, valuable knowledge about the IT industry. The first thing they told me when I interviewed is that we do not care if you know anything about technology and provide very limited opportunities for advanced training (unless it is on your own dime). That seemed backwards to me as I would be selling IT products.
    - Sales managers are glorified "yes men". If there is any dissension among the ranks, they are fired or re-positioned to another division.
    - Company is a "procurement arm" for most organizations. Meaning, Insight's ability to source and delivery product is their only real value to the industry. There are no services or unique products that set Insight above local/regional VARs. To make matters worse their supply chain is second rate to CDW and SHI. So really they are 3rd best in the second tier grouping of IT resellers.
    - 90% of Insight's sales are driven by the field team. I firmly believe that Insight's inside sales teams exist solely so they can charge their suppliers an arm and a leg to host "events" at their corporate HQ.
    - Compensation and commission splits are well below market rate. In the 4 years I worked at Insight, the sales commissions changed 5 times (each time it was worse than the structure before).
    - If you are looking to sell value and really build knowledge around the IT Industry, Insight is NOT the place to start. It might be a good place to end up after you build the knowledge elsewhere and then become a field sales rep or support the field sales team (ie Sales Engineer, Data Center specialist). However, Anything around the Inside Sales division is a dead end.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Gotten Worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Tempe, AZ (US)
    Former Employee - Account Executive in Tempe, AZ (US)

    I worked at Insight full-time (more than 3 years)

    Pros

    Good co-workers, product training, cafe in building, lots of bathrooms, SWAG from vendors

    Cons

    Quotas and metrics intentionally unobtainable so that commissions paid out are lower than industry standards (6% versus 12% or more elsewhere), constant revisions to pay structure and never to the employees benefit, poor health insurance coverage (10k deductible), Insight is funded by manufacturers in-house (HP, Lexmark, Adobe, Juniper, Lenovo, etc) and in turn forces employees to attend "training sessions" which provide no new information, yet takes away from sales time, which leads to not being able to makes sales and dials to achieve the quotas. Punished for a good sales month by given an even higher quotas the following quarter in ALL 5 categories (called "buckets").

    Advice to ManagementAdvice

    Reward the high performers with something of real value, such as pay raises, better insurance and bonuses instead of plastic-cube plaques and letters from Ken Lamnick. Think about ways to reward and retain employees instead of how to chip away more their commissions each quarter to benefit yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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