Interactive Brokers

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Interactive Brokers Reviews

Interactive Brokers – Mumbai – “Interactive Brokers India Office”

All Employees Current Employees Only

2.3 41 reviews

45% Approve of the CEO

Interactive Brokers Chairman, President, and CEO Thomas Peterffy

Thomas Peterffy

(29 ratings)

26% of employees recommend this company to a friend
8 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good people but limited resources to work and internal tools always crash

    Customer Service Representative (Former Employee)

    Pros-Majority of the people in customer service and technical support are very nice and helpful

    -Free lunch (if you stay in office and work during your lunch hour)

    Cons-Internal communication tools and systems constantly crash and could not get information to help assist customer

    -Limited resources (more often no resources) and training to help customer, for example they expect you to assist a client to place an order in an iPad and iPhone, we don't even have these tools in the office! Constantly have to use personal phone and mobile data plans to help customer; they don't care how things are done as long as the customer is assisted.

    -Management controls everything, they have the final say and if you are on the trainee system and you submit a reply, chances are you have to wait one or two days for approval. Chasing them is hopeless.

    -Communication between regions is very troublesome. Colleagues from other regions are often bouncing between tasks claiming it is because customer is based on the closest region or because of time difference. Since the global routing, people may cold transfer calls back to the existing queues so that they can leave on time.

    -Projects that are assigned are often random and pointless.

    -Majority of the Technical Operations team are very unhelpful, when escalating an issue they either do nothing or waste your time, or wait 2-3 days to copy and paste your report on the bug report to escalate further.

    Advice to Senior ManagementTrain employees and provide better resources to complete day to day tasks. For example, mobile devices and tablets so that we know how to walkthrough clients on placing orders.

    You may also want to give more incentive for your employees to stay.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Intense, originally challenging but later depressing and even debilitating

    Software Engineer (Current Employee)

    Pros- A few of efficient business processes, most well-automated
    - A handful of worthy technologies to learn and think of.
    - Fair-n-square business practices as far as I can say (not to confuse with "nice to clients")
    - Acceptable pay; almost-guaranteed "raises" for raising cost of living
    - Keep to the letter to their side of your contract (which does not include much good; but still)
    - Free lunch that you usually eat at your desk (if you consider that a pro)

    Cons- Self-righteous and rigid high management; initiatives and comments are effectively discourages
    - Antiquated and ineffective-to-stupidity software governance (do not confuse with 'inefficient').
    - Non-existent work/life balance (total 16 days for vacation, personal and sick days; you are mostly treated and managed as a resource rather than human being)
    - Not only are free information and idea exchange not promoted but in many ways strongly discouraged. As an example, you won't even have an Internet access at your desk unless your function needs it. As one of the results, the company is stagnating technologically.
    - No training/learning programs I am aware of.
    - People are discouraged from talking

    Advice to Senior ManagementNot that I think they would take any, but: consider formally training yourself in ethical people management (maybe try reading Stephen Covey's books?).

    On a side note: I had to rank CEO "disapprove" for his failure to keep the management effective and adequate to the company''s scale. This is not at all intended to deny his technical and financial genius and ethical business practices that made this company possible. I would have selected "both approve and disapprove" if the Web side provided this choice. (I did not want to select "No opinion" because I certainly had one)

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Show Me The Money

    Anonymous Employee (Current Employee) Greenwich, CT (US)

    ProsThe money is pretty good. They pay programmers very well and they pay managers very well, but everyone else is paid just okay, but you get annual bonuses and stock options. There is little or no bureaucracy, and very few meetings. This place is not bogged down in process. The non-management people who work here are very nice. The business can be interesting. If you're lucky, you get to work on interesting projects. Medical insurance premiums are paid for 100%.

    ConsYou work here for the money. That's the bottom line. They pay for lunch, but not because they're nice, it's so you stay at your desk during lunch. They pay for medical benefits, which are ultimately insufficient if you have a major medical issue. You get 15 days off per year for personal, sick and vacation time, then an extra two days at five years. And you are discouraged from taking too much time off. It is for many employees, a sweat shop. The structure of the company is based on silos: each department is competing with other for the CEO's attention and favor; that is the sole motivator behind all day-to-day decisions. Only management is allowed to create projects and come up with creative solutions, in spite of their lack of real experience and training in many areas, such as software project design, marketing, user interface design, and so on. There is no career growth, no annual reviews, no promotions.

    If you want to come and make money and work a lot for a few years, this can be a decent place to be. But it will not be personally or professionally satisfying in any way, and you will get cynical and burn out fairly quickly.

    The CEO has surrounded himself with a bunch of long-time associates, most of whom are all from Eastern Europe like himself and have all become millionaires. If you're not in that club, you are simply a lowly employee treated disrespectfully.

    Advice to Senior ManagementThese guys are hopeless. It all flows from the CEO's benevolent dictator management style. Until and unless he changes his personality, it will continue on this path. They really need to bring in people from other companies and allow them to challenge the status quo. And give employees better work-life balance.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    do not stay long

    Anonymous Employee (Former Employee)

    Prossalary is very good
    free lunch
    nice people around
    after 2 years, work is easy and not log working hours

    ConsNo career growth at al. new comers are given minimal information to barely finish projects with a lot of struggle, You can learn more about the business/technology from outside than from your group members.
    You will be pigeonholed to to the same thing for ever
    Communication is awkward and frustrating
    Management is so obsessed with cost cutting, there is not enough head count, so evey one is drowned in maintainance work.
    Eastern European employee get better treatment than others

    Advice to Senior Managementspeechless

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Exciting but lack of proper supervision

    Financial Trader (Former Employee) Dhaka (Bangladesh)

    Pros- Opportunity to trade in foreign financial market and learn about the market practically.
    - Opportunity to learn technical analysis by applying it in real situation.
    - Management gave ample opportunity to prepare for real trading by trading simulation

    Cons- Only two person in the firm have real trading experience.
    - Do not have a knowledgeable and experienced supervisor for new traders.
    - Failed to give a proper guideline to the new trader for example: what is expected to them after the end of a day or month.

    Advice to Senior Management- Should appoint a supervisor who have real trading experience.
    - Should have more trading style in the firm to accommodate different people with different qualification. For example: A person who have proper training and motivation to trade by proper analysis should have the independence to trade coming out of the limitation of "day trading style"

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    It's not at all a social place to work !

    Software Engineer (Current Employee) Greenwich, CT (US)

    ProsGreat salary and benefits recession proof .

    ConsNo social life and team culture.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Don't Do it

    Anonymous Employee (Current Employee) Chicago, IL (US)

    ProsFree Lunch & decent bonus

    ConsNo work life Balance, Consistently understaffed and overworked. Pay is not for performance.

    Advice to Senior ManagementWork Life Balance ever heard of it?

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    If it was fun, it wouldn't be called work

    Anonymous Employee (Former Employee)

    ProsIf you perform well, you will be promoted.
    Nice offices
    Colleagues are friendly
    modern computer equipment
    free lunch is provided

    ConsYou can hear a pin drop. Employer does not want employees to chat with each other in the workplace because that means that they are not working.

    Advice to Senior ManagementListen to the little guy. The smallest decisions take too long to be made because they have to be approved by top management.

    No, I would not recommend this company to a friend

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