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JetBlue Reviews

Updated 15 May 2015
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1.0
33 Reviews
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Recommend to a friend
Approve of CEO
JetBlue President & CEO Dave Barger
Dave Barger
20 Ratings

Pros
  • The flight benefits are another fantastic perk as well as the flexibility of work arrangements (in 48 reviews)

  • Flying benefits are great, and the work is interesting (in 15 reviews)

Cons
  • Depending on the department or location work-life balance can be challenging, career development/growth can also move a bit slowly (in 5 reviews)

  • Upper Management continues to lie and make false promises (in 8 reviews)

More Pros and Cons

33 Employee Reviews

Sort: Popular Rating Date
  1. Lowest wage in the airline industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free travel, great manager, nice coworkers

    Cons

    Lowest wage in the airline industry. One is forced to work a second job which shouldn't happen with an airline. They need permanent full time utility crews to clean the airplane and take out the trash. That shouldn't be everyone's job!

  2. Reservations crew

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - JetBlue Reservations in Salt Lake City, UT (US)
    Former Employee - JetBlue Reservations in Salt Lake City, UT (US)

    I worked at JetBlue full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great company great people great benefits you get all exciting when you get the offer letter and when your in training but you don't really have the job until you pass all 6 tests.

    Cons

    You have to pass 6 test in training. You only have 1 retake. If you don't pass with 80% or higher they let you go.

    Advice to Management

    Let people have chance to retake each test at least once. It's not fair that only once retake for all 6 tests.

  3. Really bad management. They treat you like a slave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Salt Lake City, UT (US)
    Former Employee - Customer Service in Salt Lake City, UT (US)

    I worked at JetBlue full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Travel benefits. If you ever make any flights. Opportunities for advancement.

    Cons

    Low pay, horrible management, their values only apply for their customer not their employees.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Service Rep--Reservations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent
    Former Employee - Reservations Agent

    I worked at JetBlue

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice team leads and supervisors who really try to help you within the guidelines they have to work with. Good coaching techniques.

    Cons

    Low pay--starts at 8.25 hour then 9.50 in 90 days, then 10.25 in a year. Training is stressful and not worth 8.25 hour. The work at home benefit and flight benefits do not make the hourly pay worth it. If you need flexibility--this is not the home job you are looking for. Spent more time trying to trade shifts to fit horrible schedule to my family's needs. It was a part time job that ended up being a full time job. If that's not bad enough, then you have to deal with rude people on the phones. Even working from home this job is not worth it. The flight benefits are not that great. If you do manage by some miracle to get your shifts covered to take time off, there is no guarantee you will even be able to get on a flight --it's standby benefits. So after all that work getting your shifts covered, you end up not being able to go.

    Advice to Management

    Reduce the minimum hours worked to 15-20 hours a week, instead of 24 and offer 3 and 4 hour shifts to everyone that wants them. Increase the pay rate to 10.25 hour to start . You need new time off rules that are more flexible--then people will love to work for you for 8.25 hour. You need to remember why people want to work from home in the first place--they need and want greater flexibility. Even with your new guidelines that rolled out in 2014--it was not enough--you need to offer more flexibility.

  6. Working for JetBlue Sucks don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ground Operations in Jamaica, NY (US)
    Current Employee - Ground Operations in Jamaica, NY (US)

    I have been working at JetBlue full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Really None other then the flight benefits

    Cons

    Teamwork sucked JFK Airport
    Pay was a joke for the kinda work you do
    Can't accept tips there's always someone watching and it's their policy that you can't
    there are no bonuses
    there is no rehiring policy so if you get fired you cannot come back ever
    upper management at Long Island City are just a bunch of pushovers
    current and former crew member's. are treated like crap

    Advice to Management

    and overall reconstruction of management isn't needed with some sort of rehiring policy especially when general managers and department managers promise that you can get rehired when you really can't

  7. Helpful (1)

    I don't recommend it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Agent in Salt Lake City, UT (US)
    Former Employee - Reservation Agent in Salt Lake City, UT (US)

    I worked at JetBlue

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home!
    Paid once a week!

    Cons

    Lack of respect
    Lack of humanity
    Zero tolerance
    Loss of self due to nearly scripted conversation

    Advice to Management

    The guys manning the phones are the people you need to respect, help, appreciate, and try everything in your power to keep! Terrible TERRIBLE management!!

  8. Helpful (4)

    Non Ethical leadership in disguise of nice guy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Operations Crew Member
    Current Employee - Airport Operations Crew Member

    I have been working at JetBlue full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Only pro I have here is working with a great set of Individuals, They make a good team except a handful that will always go other directions.

    Cons

    5 core values(available on JetBlue log or website) died long ago, the new goal of the company is return on the investments and Fat paychecks for those who sits in the office and are allowed to make stupid and sense less decisions to blow millions of dollars without prior approval and make crewmembers suffers, I would like to give an award to the board of directors for voting out David Neelman and bringing in the failures from the big airlines to run the show for instance Robin Hayes. He may be able to return on the investments but he sure won't be able to retain the good work force. My station everything is about budget, short crew who cares there other mules who will suffer but we are saving. They can feel care less if I die of a heat stroke but wearing jackets are mandatory because I sit in the office where AC blows 60 degrees. A lots of sexism as girls have options other than jackets but if you are a male you are SOL. Anyways you get the point unless you want to suffer working do not apply. You deserve better. Because if you complain your General Manager will say this to you " you don't have to work, you can turn in your badge and leave", because you are nothing but a number to them.

    Advice to Management

    Happy Crewmembers creates Happy Customers who will keep flying loyally with your airline which will generate profit and ultimately return on the Investments, this could just be opposite like an equation of + and - . Just Imagine one day of operation where customers refuses to fly JetBlue because of bad customer service now on the other side just Imagine one day of Operation where all 14000+ crewmembers call out because of bad leadership. Loss are greater on the company side more than crewmembers side, we may lose a pay for a day but company will lose profit for the whole quarter. My only advice to the Leadership is to be reasonable to your front line crewmembers after all they will take care of you as always on the rainy days(IROPS).

  9. Helpful (2)

    JetBlue Airways customer services

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at JetBlue full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    flying benefits
    part time hours only

    Cons

    lack of organization
    poor management
    part time employees only

    Advice to Management

    learn and apply your value
    attend training
    stop sleeping with employees
    stop gossiping
    stop stealing from customer

  10. Helpful (2)

    Discriminates Against Disabled Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ticketing
    Former Employee - Ticketing

    I worked at JetBlue full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    At the beginning it was a new company with lots of potential, a big budget and staff freshly picked. The employees were happy and the company rewarded them well with gifts and recognition.

    Cons

    A few years later the company started to loose money, cut back on employee gifts/recognition eventually started eliminating jobs. Before the founder got booted out there was a lot of speculation as to which direction the company was going and why the leaders were MIA all the time. The work load at the time was busy and there weren't enough employees to cover the ticket counters or gates but we managed. On a very terrible day I was injured on the job, because of short staffing, and all the happy moments I had working for this company went down the drain. Soon enough the company's insurance refused to pay for treatment, I was sent home, was denied job modification and the management was told to make my life miserable in hopes that I would just quit. But I didn't. I took those bastards to court never giving up on the job I once thought I loved. I won my case. It still saddens me that they would treat loyal employees in such an inhumane manner but that is exactly what they did.

    Advice to Management

    If you don't want to get sued then you need to change your business approach on how you treat employees that get hurt on the job.

  11. Stay away from this company!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Jamaica, NY (US)
    Former Employee - Customer Service Agent in Jamaica, NY (US)

    I worked at JetBlue full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flight benefits, flexibility (if u bargain and pay the right people), lifetime friends, stock options, hotel and other travel deals.

    Cons

    HORRIBLE HORRIBLE HORRIBLE leadership!!!!!!!!!!! Most of the supervisors at JFK are former Regular crewmembers who are on a power trip making their own rules and treating other crewmembers like crap because they can! They perform absolutely no coaching and are the laziest people on the face of this earth! Leadership puts you so down that you literally feel like you are a useless turd on the middle of the road! They give you absolutely NO sympathy or any type of help during family emergency's that are even proven with notes from hospitals ect. After the 6 year mark, you are On high watch so that they can get rid of you and hire a part time employee for much less than what they were paying you! The people that run this airline are children! What kind of airline delays flights for 6 hours and then canceled live at 3am only for the customer service agents to get the angry wrath of people while the supervisors relax in their offices Unbelievable! Discusting company, they will not make it far!!! A warning to all that want to apply, DONT PUNISH YOURSELF! WALK AWAY FOR THE SAKE OF YOUR SANITY AND SELF ESTEEM!!! A supermarket bagger is better than working for this place!

    Advice to Management

    Practice the values that you teach everybody during your occult style orientation! Bring back the Company that used to be, quit being so cheap, learn how to run an airline that isn't based off of marketing and base it off actual Customer service! Also, quit getting rid of good employees that actually made money and worked hard for your airline instead of throwing them out!


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