Lincoln Financial Group
3.3 of 5 155 reviews
www.lfg.com Radnor, PA 5000+ Employees

Lincoln Financial Group Reviews

Updated Mar 25, 2014
All Employees Current Employees Only

3.3 154 reviews

                             

71% Approve of the CEO

Lincoln Financial Group President, CEO, and Director Dennis R. Glass

Dennis R. Glass

(78 ratings)

64% of employees recommend this company to a friend
47 Employee Reviews Back to all reviews
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Review

Anonymous Employee (Former Employee)

I worked at Lincoln Financial Group

ProsWork life balance, culture, benefits

ConsPolitical, training, growth, mixed messages,

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1 person found this helpful  

Company is too top heavy and sales rep focused

Anonymous Employee (Former Employee)

I worked at Lincoln Financial Group full-time for more than 3 years

ProsNice to work for a corporate company in terms of benefits and job stability. However, the company is too top heavy with directors and Executive VP's for everything. Recent restructuring was a disaster out in the field offices and was never even piloted.

ConsNo room for advancement unless you live in Omaha near their home office *no thanks*. Pay is not nearly enough for the amount of stress you deal with on a daily basis.

Advice to Senior ManagementCut the fat, there is no need to have so many executives. Start focusing on the people that make it happen every day and pay them accordingly.

Next time you want to roll out a new program, try piloting it first and actually listen to what people who are being affected by it have to say.

Yes, I would recommend this company to a friend

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Okay place to work

Compliance Analyst (Current Employee)
Philadelphia, PA (US)

I have been working at Lincoln Financial Group full-time for more than 8 years

ProsFriendly people and nice atmosphere

ConsPay not competitve when compared to other companies

Advice to Senior ManagementMore merit increases

Yes, I would recommend this company to a friend

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4 people found this helpful  

Fair and Frustrating

Vice President (Former Employee)

I worked at Lincoln Financial Group full-time for more than 10 years

ProsGenerally speaking executives and upper management are paid quite well. Mid- management and lower levels are tightly managed to marker level comp. The annual incentive program (AIP) has decent targets of 10% of salary for most employees then bumping to 20% and much higher 60-100% for VPs and up.

ConsVery slow to make decisions on everything from strategy to personnel. Lots of meetings and committees at upper level, and very little empowerment for anyone. Creates a lot of frustration.

No, I would not recommend this company to a friend

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Solid company

Benefit Specialist (Current Employee)
Omaha, NE (US)

I have been working at Lincoln Financial Group full-time for more than 3 years

ProsGood benefits, nice people too

ConsNo cons other than the norm

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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good

Manager (Current Employee)
Lincoln, NE (US)

I have been working at Lincoln Financial Group full-time for more than a year

Prosfun work hard pay hard

Conslong hours but that is work

Advice to Senior Managementnone

No, I would not recommend this company to a friend

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Horrible for Customer Service Associates

Customer Service Associate (Former Employee)
Omaha, NE (US)

I worked at Lincoln Financial Group full-time for less than a year

ProsI worked here for six months in 2013. They do a very extensive background check, please do not lie about anything on your resume. They hire vendors that will follow up on each job you list on your resume and they will verify that you did indeed work at those jobs.

If they can't verify this information, they will ask for your tax forms like your W-2 forms.

Your education credentials will be verified as well. They called my old high school to verify that I graduated from high school. I don't have a college degree, I'm currently in college pursuing a bachelor's, so if you went to college and graduated I doubt that they will call your high school and will probably call the college you graduated from.

But as a warning do not lie about anything. This is not the type of company where you can embellish your education and credentials. They put me in the dental department and most calls were from dental offices wanting to know what their patients benefits were. Often patients show up at their dentist's office not knowing what their dental benefits are. 80% of my calls were from dental providers.

The other calls are from patients wanting to know what their benefits were. I had several patients that were upset because their dental benefits were not what they thought they were, and for the most part it's usually what the HR department at those companies had chosen for the employees. Insurance is a very black and white field. There's not a lot of flexibility. A lot of customers get upset by this.

Also due to the struggling economy a lot of companies have cut back on insurance benefits so you will get a lot of unhappy people whom think it's Lincoln's fault that their benefits aren't good and that the insurance company doesn't want to pay out their benefits. You will have to have a lot of patience as you explain the situation to the customer.

If you are new to insurance then you will find out that it's a very regulated field. I got many calls where people were severely irate and said they would call the BBB, their lawyers, etc. You have to like solving problems, and at times you need to put your detective hat on and find out why a customer's dental claim wasn't paid and explain it to the dental office or the customer.

This is not the type of job where you can get easily upset. You need to not let people get to you. If you are that type of person then I can tell you right now you will not last here. People have cried on the phones after being yelled at by customers. I had a great supervisor but working at an insurance company wasn't for me. If you can hang onto this job then there are great benefits including tuition reimbursement which is very important.

They have a cafeteria and a couple of break rooms there. There's even a Starbucks there. Overall it's a very stressful job because most people don't like insurance companies. Dental providers think you're an obstacle and so do patients. You have to be able to tolerate verbal and emotional abuse. You will be cursed at and yelled at.

I could only tolerate that for six months and quit. I have had call center jobs before this one, but this one was one of the worst even though I was hired at $13 and some cents per hour. I don't remember the exact cents, but I know it was $13/hour.

ConsMost management and leads don't like coming to help customer service associate unless the customer asks for one. My direct manager was amazing. If I needed any help then I would go to her and she would do her best to answer all my questions.

She would take the time to train me and make sure I was doing well. She really cared about my success. I wish every supervisor was as good as she was. She is an amazing woman and its unfortunate more managers can't be like her. She respected my schedule and asked if it was okay to change it. I said yes.

Some supervisors will change a customer service associate schedule there without asking them which is really rude. However I'm happy that my experience wasn't like that. They also have some old computer applications that are dos based like ARDIS. They really need to update the type of applications they use to look up a customer's information.

Advice to Senior ManagementUpdate your software so it's easier to search for a customer information.

No, I would not recommend this company to a friend

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2 people found this helpful  

Decent....Maybe

Anonymous Employee (Former Employee)

I worked at Lincoln Financial Group full-time for more than a year

ProsGreat benefits and 401k contribution

ConsMicromanaged, poor work/live ratio, Poor work environment

No, I would not recommend this company to a friend

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Lincoln is a great company to work for.

Anonymous Employee (Current Employee)

I have been working at Lincoln Financial Group full-time for more than 10 years

ProsThe company offers good benefits. It offers tuition reimbursement and pays for training/designations as long as they apply/improve your job skills.

ConsUnfortunately, you have to relocate in order to grow. Also, compensation is not very competitive.

Advice to Senior ManagementThe bottom line shouldn't be the dominant factor when making decisions that affect people's lives.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Disorganized

Systems Administrator (Former Employee)

I worked at Lincoln Financial Group full-time for more than a year

ProsFlexible work schedule, exposure to technology

ConsToo many people with hands in the pie

Advice to Senior ManagementPay attention

No, I would not recommend this company to a friend

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Lincoln Financial Group – Why Work for Us?

​​​​Why Join Us?​​ It’s quite simple — meaningful work, dedicated people and a confident future. Learn more about life at Lincoln and how you can be a part of our team. ​​Our Culture​​ Meaningful work in a… Full Overview

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Glassdoor is your free inside look at Lincoln Financial Group reviews and ratings - including employee satisfaction and approval ratings for Lincoln Financial Group CEO Dennis R. Glass. All 47 reviews are posted anonymously by Lincoln Financial Group employees.