Makerbot Reviews

Updated 13 October 2014
Updated 13 October 2014
47 Reviews
2.4
47 Reviews
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28 Ratings

21 Employee Reviews Back to all reviews

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  1. 12 people found this helpful  

    The Walmart of 3D printing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (more than an year)

    Pros

    This used to be a great company and I still want to believe that the potential is there. There are still a few people knocking around that are entrepreneurial and team focused. Rather than looking out for themselves, they're trying to move the company forward in an industry that's now competitive. We're no longer the only ones making 3D printers and we need to work smarter.

    The demise of Makerbot has little to do with growing pains and a lot to do with the lack of leadership. Maybe other reviewers feel the same way, but I'm writing this because I feel I have no other outlet to get my message across and it seems these Glassdoor reviews are actually getting some press.

    Cons

    The lack of leadership has touched every aspect of the company, from hiring practices to general culture (hint: there is none). Over the past six months, managers have been hired who seem to have personal connections to one of the C level staff, but have no discernable skills or leadership capabilities. The same C level staffer is also involved in every hiring decision made, which really highlights the day to day micromanagement that's in place as well as management priorities. I feel that the entire top/mid level of the company has been replaced over the past year with yes-men doers rather than thinkers who can help get the team motivated and Makerbot competitive. As another reviewer mentioned, the CEO fired the marketing staff last year and replaced them with his father. I think that sums up the hiring practices.

    Advice to ManagementAdvice

    You're not a small company anymore. Get out of the details and start running a business, start hiring people who have the skills we need not the connections, communicate with your employees both in the office and in your factories and start shaping a company culture. Figure out how to motivate people. Pay sucks, potential for career growth is a joke, and morale is in the toilet. You've known this for a while, how are you fixing it? Don't wait for people to just quit in frustration like Walmart.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Almost Better than Being Homeless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot

    Pros

    I make slightly more than zero dollars a year.

    They've managed to hire some wonderful, intelligent and hard working people. Enjoy your co-workers while you can, because they'll soon be forced to find employment elsewhere due to poor working conditions and even poorer pay.

    They're making a lot of money abusing the goodwill and trust they've earned in the 3D printing community. Just check out Stratasys' quarterly reports.

    This is likely more of a con: but the work atmosphere is unprofessional. Which is nice if you have a beneficial relationship with an employee of some level of power.

    Makerbot is the smug, anti-consumer attitude of Apple combined with the hilarious Kafkaesque nightmare of Dilbert. This can be pretty amusing if you're not in a position to be affected by it.

    Cons

    Any review that wasn't written by HR (see: any review below four stars) is spot on.

    Leadership is incompetent at best, sadistic at worst. The lines of communication are thoroughly broken. If you are in a position where you need regular support from those working immediately above you, good luck, you're on your own.

    Unless you are a friend or relative of a Chief Something Or Other you will not make a living wage. There are limited to no opportunities for advancement.

    Poor work culture, an attitude of "You're lucky to work here and we will happily replace you with a cheap kid fresh out of school/some c-level employee's incompetent relative" permeates the atmosphere.

    You will probably be put in a position where failure is almost certain.

    Advice to ManagementAdvice

    I suppose I have none, the company is making good money abusing its employees and consumer base. That is the goal of every expanding American corp.

    3D printing is going to become a truly competitive industry soon, make your money while you can. Makerbot will be left in the dust and you will end up on the wrong side of history.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    ........Nothing to Write Home About. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time

    Pros

    I met amazing people here and drank some great water, so I'd say the only good things about working here are the people and the fact that there's running water. Thanks goes out to Facilities and the City of New York!

    Cons

    I think it's pretty clear from the reviews below that the compensation is nothing to write home about, but I have to say one of the biggest reasons that makes working here so awful is how they undervalue the majority of their employees. I can't speak for all departments, but this is especially the case in Marketing. Marketing Leadership is pompous and ineffectual. More time is spent talking about the state of the bathrooms and yelling at employees than fostering any real enthusiasm and creativity in that department.
    Also, for some positions here they have you responsible for work duties throughout the entire weekend after working a full-time week!. If you guys gave people better compensation or benefits for having to work 7 days a week, great, but you don't so wake up and smell the coffee. No one is going to stick around with that kind of treatment.
    It USED to be a fun, creative place to work and the fruit there actually USED to taste good, but now it's all gone downhill.

    Advice to ManagementAdvice

    Start caring about your employees. Maybe if you guys did that in the first place, then your products would actually function.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 16 people found this helpful  

    I've quit better jobs than this!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Makerbot (more than an year)

    Pros

    We get fresh fruit once a week, I think.

    It's like a real life Dilbert cartoon.

    Lots of opportunity to learn cost down methods.

    Cons

    DO NOT EXPECT: training, professional development, enrichment, continuing education, career advancement or promotion. As Makerbot sees it "You are lucky to even work for us!" Consider this the red flag.

    Retaliation: any attempt to speak up against your manager is considered an offense. Even simple disagreements on technical matters are considered a strike on your record. Regardless if you are right or wrong, HR will be contacted and you will begin the road to termination. (Let's be serious there is no way any hastily hired manager can be wrong in a cutting edge tech industry in Makerbot's opinion!) It is the key reason our engineering department is a husk of itself. And subsequently, why our new products are garbage, citing the Amazon BUYER reviews to back up this claim.

    Makerbot time: The irony of an earlier post is that they forgot to fully define the term "Makerbot time". To quote the Simpsons in a true case of life imitating art, makerbot time is the wrong way just faster. Essentially, doing the work in the quarter of the time. Then because you skipped testing or lack understanding you break the whole system the following week. In turn, spending the following two weeks trying to fix your mistake.

    Product team: When product management is no longer proud of their developments; the end is near. As of mid-summer there are more product and project "managers" than engineers, which equates to not enough people creating. The team as a whole, can't not set a deadline and stick with it to save their lives. All of this coupled with weak leadership within the group; they are basically doomed.

    Marketing team: Marketing basically is nonexistent, no explanation and I don't understand how it's is possible.

    HR: The only skill they have is to fire subordinates who do not follow managers' orders. "When the only tool you have is a hammer, every problem looks like a nail" describes this team perfectly. They may have minored in writing fake Glassdoor reviews; judging by the amount of short 5 start posts that lack to describe the "greatest work environment in my 20+ years."

    Politics: an autocracy. This is a requirement to play along if you want to remain employed, which forces everyone to silo up around their VP. Don't expect to be promoted unless you "know" a VP or C level.

    Coworkers: mostly fresh out of school. Anyone with >3 years out of school is probably wildly incompetent and/or took the position out of desperation. A lot of the previous reviews mention smart people being here, but that's just not true anymore. The product time lines are too aggressive and too complicated for the workforce.

    Pay: Expect 60% of market value. MakerBot takes the view that employees are just inputs and can find someone cheaper elsewhere. Open positions often go to the lowest "bidder" in terms of salary; which generates a lot of dead weight coworkers who you will be expected to carry on projects and incompetent managers who simply frustrate whole groups because they are only concerned about "preserving their great jobs in NYC."

    No performance reviews: when you negotiate salary, they say you'll be reviewed for a pay increase after your 90 days (or some other BS like that), and it never happens. Expect to take more responsibility with no pay or title increase because both of those instances would prove that an employee has value or that a manger can't handle their workload. There is almost no upward mobility, which extends to both our blue and white collar workers.

    90 day rule: you can be fired randomly in the first 3 months with little to no explanation. Management takes its at-will employment clause very seriously.

    Culture: Non-existent culture on good days and toxic on bad days. Constant blame game and finger pointing because it's easier to blame another department than yourself. At times it seems like a demilitarized zone when groups conflict and everyone choses sides. Those who do not speak up or point the blame, take the fall for poor products or features. No work life balance. The work place is volatile day to day, never sure when a colleague will out right quit or be fired with out any notification to the rest of the team/ group.

    You should only want to work here if:
    1 - You are fresh out of school.
    2 - Your parents work here and hired you.
    3 - You have a sugar daddy/mamma and want to hang out with engineers.
    4 - You are homeless and need place to be during the day.
    5 - You owe people money; a lot of money.

    Advice to ManagementAdvice

    You can't manage what you don't know! Just one engineer in the C-suite, which shows in the problems of our new products (well documented in our product reviews on Amazon and Makerbot operators - Google group). Too many misaligned goals from the buyout. And too much time daydreaming while watching the Steve Jobs movie instead of providing vision and building culture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 14 people found this helpful  

    Underpaid and overworked. Focused on sales and marketing for a product that barely works.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (less than an year)

    Pros

    Access to 3D printers.
    Some extremely talented people, but overall, even they are few and far between.
    Some 'clout' for working in high-tech.

    Cons

    Since MakerBot was acquired by Stratasys in 2013 the company has solely been focused on meeting sales goals. The 'earnout' is all about the people at the top trying to make as much money as possible before Stratasys takes over. They will do anything to sell more sub-par, borderline broken products, just to make more money before they lose control over the company.

    The company has seen tremendous growth in the last few years growing to almost 600. But most of those hires are very young, inexperienced, and underpaid. Instead of growing the sales and marketing teams, they should have hired better engineers. The 5th Generation printers barely work....just read the customer reviews on Amazon. Everyone who works at MakerBot knows this. The customer support team is drowning in customer complaints and leadership's response is to make contacting MakerBot and returning printers as difficult as possible.

    The company prides itself on being cheap. They expanded offices to an extremely desolate, inconvenient section of Sunset Park. "Building One" is situated between the BQE, Costco, and a street where truckers pickup prostitutes. They moved all of the developers, engineers, and product people to this location, while sales, marketing, business, and leadership stayed in the nice offices in Downtown Brooklyn. The few "leadership" roles who have offices at Building 1 only spend a few days at most down in the new offices.

    Most people at MakerBot are extremely unhappy. The reviews here are spot on. The few positive reviews are clearly written by "leadership" and HR. Most people are either looking for work or are hanging on because they are passionate about 3D printing. But even the passionate ones are vocally unhappy.

    Consider yourself warned.

    Advice to ManagementAdvice

    Empower your teams to meet mutual goals. Pay people what they deserve. Ask your teams for their input. Don't just bark ridiculous deadlines and accept a mediocre product.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 10 people found this helpful  

    Clueless management and depressed employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (more than an year)

    Pros

    The people who work here are great

    Cons

    I don't know where to start. This company could care less about it's employees or it's customers. Leadership is doing their best to sell products that are not ready for production so that they can get that big check from Stratsys in December. Congratulations, the numbers are great! You only alienated your entire staff and customer base.

    Meanwhile, employee salaries are almost criminally low. If they could find a way to lower our salaries, they would do it in a heart beat. They have no interest in long term employment.

    Advice to ManagementAdvice

    None. You've done great for yourselves. Congrats!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 13 people found this helpful  

    Absent New Leadership, No Hope For MakerBot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Brooklyn, NY (US)
    Former Employee - Anonymous Employee in Brooklyn, NY (US)

    I worked at Makerbot full-time (more than an year)

    Pros

    3D printing is an important technology and you get to be part of it all.

    You'll work with some of the finest people you'll ever meet. So many people at MakerBot are unhappy because of their jobs, so you will quickly obtain good drinking buddies.

    The widespread unhappiness will reassure you that you're not the problem.

    Free fruit?

    Cons

    What reason do you have for joining a company? To further your career? To work on making and selling great products? To pull down a decent paycheck? To work in a fun, open environment with great perks? MakerBot fails on every one of these points.

    -Unless you have a personal connection to someone in a leadership position, there is no career path for you here. Few employees are truly empowered to make a difference, most are hamstrung by leadership. It’s likely that you won’t be with the company long enough to see a pay increase, let alone get a major promotion.

    -Well meaning engineers are limited by poor product planning and are forced to make compromises in quality so that MakerBot can make a few more bucks per unit sold. Marketing is forced to outright deceive customers, completely divorcing themselves from reality in order to sell a few more units or generate a few more leads. Salespeople are not allowed to use the products they sell, because they wouldn’t be able to make a sales pitch with confidence if they saw how poorly they functioned. Support staff is overworked and morale is low because customers are sold products that are known to fail at rates higher than any sane company would allow.

    -Salaries across the board have always been insultingly low, even after the merger. If you work in the corporate office, grab a free banana and enjoy the view. It’s the only perk you’ll receive. If you work in the factory, put that banana down and get back to work.

    Decisions made by leadership for the past year have been obsessively focused on making short-term gains in order to meet sales goals related to performance-based earn-out bonuses, the vast majority of which would go to them. As it turns out, when you rush three products to market before they are ready, people tend to return them and demand their money back!

    That's the kind of poor, reckless leadership you’ll experience at MakerBot, and it trickles down to every department.

    Advice to ManagementAdvice

    Employees: When MakerBot succeeds, do you see any of the reward? When MakerBot fails, will anyone be advocating for you? You can be your own advocate, right now, and seek new employment.

    MakerBot: You are a large, publicly traded company. Start acting like one, and stop blaming every problem on "growing pains."

    Stratasys: You’ve acquired a toxic asset. MakerBot is completely disorganized and lacks the leadership to develop, produce, and market a product that is up to your standard of quality. Send a strong message to your shareholders that you take your $600m investment seriously. Remove the President and CEO immediately so they can’t do any further damage, then work your way down the org chart. Scrutinize every VP, Director, and Manager, review every policy, audit every process. Make the organizational changes necessary to bring accountability and professionalism to MakerBot.

    Please save this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 8 people found this helpful  

    idiots running the asylum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Makerbot full-time

    Pros

    Reasons to work here? You're just out of school with a fresh computer science degree, looking for an entry-level job at an entry-level salary.

    Cons

    Not the place to be if you're an experienced professional or mid-career, looking for a job or a living wage. The place is swarming with kids just out of school or on their first "real" job, given the run of the place by an inept management that cowers to their infantile whim. There is no organization, and the place is a mess.

    The company itself, even with its specialized technology, basically operates like a fledgling startup well past its 'prime' and on brink of collapse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 12 people found this helpful  

    Definitely think twice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (more than an year)

    Pros

    You quickly learn how to survive in New York on half your previous job's salary.

    That said, you'll gain an amazing support network of people to collaborate on finding new jobs with.

    Cons

    Things you won't find here: clear vision, inspiring leaders, a career path, pride in your work.

    You WILL, however, get the worst of both start-up and corporate cultures.

    Advice to ManagementAdvice

    After bungling responses to legitimate complaints about incompetent bosses, borderline illegal accounting practices, and sexual harassment, by retaliating against those who speak up, I suppose you can't really go any lower?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 8 people found this helpful  

    12 years a productor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Productor in Brooklyn, NY (US)
    Current Employee - Productor in Brooklyn, NY (US)

    I have been working at Makerbot full-time (less than an year)

    Pros

    25 cent vending machines

    Cons

    Where do I begin .

    Advice to ManagementAdvice

    Listen to your employees. Stop threatening them with writeups. Stop the constant change of policies that suit your own ends and stresses the employees .

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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