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Makerbot Reviews

Updated 18 April 2015
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28 Employee Reviews

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  1. Helpful (13)

    The Walmart of 3D printing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This used to be a great company and I still want to believe that the potential is there. There are still a few people knocking around that are entrepreneurial and team focused. Rather than looking out for themselves, they're trying to move the company forward in an industry that's now competitive. We're no longer the only ones making 3D printers and we need to work smarter.

    The demise of Makerbot has little to do with growing pains and a lot to do with the lack of leadership. Maybe other reviewers feel the same way, but I'm writing this because I feel I have no other outlet to get my message across and it seems these Glassdoor reviews are actually getting some press.

    Cons

    The lack of leadership has touched every aspect of the company, from hiring practices to general culture (hint: there is none). Over the past six months, managers have been hired who seem to have personal connections to one of the C level staff, but have no discernable skills or leadership capabilities. The same C level staffer is also involved in every hiring decision made, which really highlights the day to day micromanagement that's in place as well as management priorities. I feel that the entire top/mid level of the company has been replaced over the past year with yes-men doers rather than thinkers who can help get the team motivated and Makerbot competitive. As another reviewer mentioned, the CEO fired the marketing staff last year and replaced them with his father. I think that sums up the hiring practices.

    Advice to Management

    You're not a small company anymore. Get out of the details and start running a business, start hiring people who have the skills we need not the connections, communicate with your employees both in the office and in your factories and start shaping a company culture. Figure out how to motivate people. Pay sucks, potential for career growth is a joke, and morale is in the toilet. You've known this for a while, how are you fixing it? Don't wait for people to just quit in frustration like Walmart.

  2. Helpful (3)

    I guess they're trying to shut it down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Makerbot

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some of the most intelligent people I've ever met. The engineers and software guys pulled a miracle patching a product that wasn't finished.

    Cons

    CEO,

    Let me first talk about some things that were completely not your fault. The only reason why Makerbot was able to grow to the point that it did, pre-Stratasys, was because they took a technology perfected by the open-source crowd, repackaged it, and called their creation. It quickly became apparent that those in charge had no idea what they were doing when creating printers that were truly their own: the 5th generations. If the 5th gens were Makerbot's first offerings to the public, Stratasys would have easily seen no future for this company.

    This needs to be clear: the performance of these printers are not the fault of the engineers. They were rushed by a small group who need to line their wallets ASAP and run out the door before people realized that they've been scammed. Given the adequate time to work on projects, they have created really great stuff.

    Now onto you. On the first day that you met us, you told us, "I must earn my place here." First of all, your speech was bad. No one needed to know about your personal life. We needed to know how you would help us fix this mess.

    Well good job! You managed to make every single employee hate you during the first few weeks that you've been here! If you're sitting in your office right now, look out to the office floor. Everyone you see hates you. You got rid of their friends, and with the funny little clause in our contracts that allows you to fire anyone for no reason, there really isn't any reason to like you. Do you really believe that getting rid of the people who were here working on solutions to the problems created by upper management was the best idea? Of course getting rid of 100 employees will save you money, but that is short term. You also got rid of all their knowledge. The people who left this company have created companies of their own, which shows you the potential that this company has been leaking out. You now have to spend time retraining your new employees.

    Who are these employees? The low paid interns that are coming in very soon! The timing couldn't be more right. Almost like some crazy coincidence. What's left now is a concentration of people in upper management who created this mess in the first place, a group of interns who have to play catch up, and a few knowledgable employees who are forced to make the worst decisions for the company. If saving money was your goal, why not fire those in upper management responsible for the misguidance, and send guys from Stratasys to take over? They are the highest paid by the way, and really is a no-brainer.

    If you try to put this all together, and make sense of it, it only leads to one plausible explanation. This is just my opinion since I am not part of the board, and know nothing of what they've planned. If this is actually what's going on, then I guess I told you so.

    You are the fall guy they chose.

    Seriously? A guy with a sales background? It didn't make you think for a second that something is a little weird when they offered the position to you? They needed someone to make more bad decisions to drive Makerbot further into the ground, ultimately to shut it down, and they've made a great choice. You've lost the confidence of your whole workforce, and even worse, the customers. The company didn't need to an expert in sales. The sales department proved that they are elite. When you can convince people to buy a $3000 paperweight, you're a good salesman. What this company needed was an engineer as a CEO who understands the process, and not rush something that isn't finished, yet.

    When they're done with you, I guess they'll send you to their dunce corner, AKA Bold Machines. I've learned that people have been calling that team "The Expendables." It's quite fitting actually.

    I want to wish all those who were affected by this the best because we all know they don't really mean it in those weekly emails with the names of those who leave. I would bet that it might even feel like a minor inconvenience to whoever is writing those that day.

    Two more things.
    SSYS has had some relatively, but oddly, good performance on the market earlier this week compared to the trend of previous weeks, and it suddenly dipped the day before the massive layoffs. Curious isn't it?

     Every review here that says "growing pains" is written by someone in upper management.

    Advice to Management

    Fire yourselves.

  3. Helpful (3)

    Worst place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Productor in Brooklyn, NY (US)
    Former Employee - Productor in Brooklyn, NY (US)

    I worked at Makerbot full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    25 cent machines was cool.

    Cons

    Everything sucked. Some people were cool. But Upper Management sucked.

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  5. Helpful (10)

    Immature, Disorganized, Lacks Focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Makerbot

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    During my tenure, there were many great co-workers on the Director and Manager level.

    Cons

    Does not have the proper infrastructure, tools, and leadership to support a 500+ person company across multiple locations. Communication suffers and accomplishing any project that isn't siloed to one department is a major challenge.

    Business decisions are capricious and driven by perverse incentives --- not building great products or setting forth long term business goals and product roadmaps.

    Poor development process. Honestly, the most immature development process I've ever encountered at my 10+ years of experience working in NYC tech (from early stage startups to 1000+ employees). There is constant scrambling on every project.

    Turnover in departments is staggering. Morale is suffering as a result.

    Nepotism is rampant. Leadership needs to stop hiring and promoting friends and family, and make smarter hiring decisions and trusting smart people, not driving them away.

    Advice to Management

    Admit your limitations. Hire smart and open your wallets to get higher quality candidates in the door. Stop promoting friends and family.

    Commit to building and delivering quality products for your customers. Do this and it will be easier to make employees feel proud to work there -- this will inherently fix a lot of the culture and turnover issues. Avoid the "Bread and Circuses" at all cost (Free fruit and star awards) it's embarrassing, shows immaturity and lack of experience for working for or building a great company.

    HR should be helpful and beneficial to employees not intimidating/fear mongering. Also, HR needs to be more professional overall, especially when dealing with sensitive and confidential employee information.

  6. Helpful (13)

    Clueless upper management, crushing underpaid passion. !!!RUN AWAY!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer in Brooklyn, NY (US)
    Former Employee - Designer in Brooklyn, NY (US)

    I worked at Makerbot full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Made some really good connections with lots of equally frustrated employees.

    Teaches you what questions to ask at your next interview, things like.

    Is this company run my a bunch of money hungry apes with no understanding of long term growth and the current trends and needs of the people that can truly utilized 3d printing as it currently stands today and where it is going.

    Cons

    Just about everything. It was an absolutely toxic, passion sucking work environment where employees are put against each other. Sexist remarks are made about future employees being to "Hot" to hire. Other things I don't even feel comfortable talking about because I really just want to let these things be the past...

    If you have an innovative Idea forget about it. Your job at makerbot is NOT to think. But to serve the completely clueless and ignorant upper management.

    Advice to Management

    Get a clue. your company is a sinking ship. WHY DO YOU THING EVERY ONE IS QUITTING!

  7. Helpful (11)

    STAY AWAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Executive in Brooklyn, NY (US)
    Former Employee - Inside Sales Executive in Brooklyn, NY (US)

    I worked at Makerbot full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No pros if you have to pick The View in the Kitchen thats it you get free bananas and apples ... not even a water cooler .

    you are not even allowed to use the printers during the day.

    Cons

    Pay is dirt might as well work at McDonalds do not fall for the work for 'MakerBot is great" you will NOT MAKE MONEY. the commission structure is a joke you will not make any money working here. The product does not work.
    They work you like dogs expect you to do everything you can to sell and then do not pay you. Find another sales job.

    Advice to Management

    PAY YOUR EMPLOYEES FAIRLY.

  8. Helpful (18)

    Overworked and underpaid unless you are a Lawton.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Neato 3D printers. Well some of them. The newest ones are a bit of a nightmare.

    Cons

    Leadership wants to be surrounded by yes-men. No one wants to be honest about how they feel about their job or the products because they know they'll be fired. The company is now run by sales and marketing instead of product development, which is why the 5th Generation of MakerBot printers is such a joke. They look great. But they're not great. They're barely ok.

    Compensation is minimal. My manager didn't want to make a big deal about getting our department raises and when they finally put my salary at a number that sort of made sense he told me I should be so lucky. That's their whole attitude. You should be so lucky to even have a job.

    They had out "star awards" for extra special work done "above and beyond" what is being asked of employees. This means that they should be hard to get, and are for the most part. Except for when they aren't. Like when an HR employee got the largest available reward for something that sounded like her every day job. And HR hands out the awards, so is it really that shocking that they'd award themselves an extra $1000? They also have the ability to downgrade awards, so say your manager puts you in for the 2nd highest reward for something you did. They can read the description and even without having seen the work or completely understanding what it is you do on a daily basis, they can and do often decide to give you a smaller reward. Except of course, their own awards. It seems like every single time they've tried to create a morale boosting experience all it does is point out that only a handful of people matter or are worth a living wage here. Guess who won the talent show (that almost no one participated in because no one has time or energy for extra stuff around here)? HR. Yeah. That's right.

    Health insurance is ok. I'm mostly staying because of that. But I'm considering going back to bartending and taking my chances with Obamacare.

    Advice to Management

    Treat people with respect. Listen to their ideas. Pay them salaries that make sense, you can't play the "but we're a start-up" game when your CEOs are now making obscene amounts of money.

  9. Helpful (15)

    Arrogant, brutal, and unfeeling to customers and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Sales and Biz Dev in Brooklyn, NY (US)
    Former Employee - Vice President Sales and Biz Dev in Brooklyn, NY (US)

    I worked at Makerbot full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great co-workers, at least before they burn out and leave. Talented people are drawn to the promise of 3D printing and are usually a joy to work with outside of work.

    Cons

    The pay, senior management and the top leadership are all abysmal. The customer is treated with contempt, and employees beneath that and it shows very quickly after one begins work here.

    Advice to Management

    Grow a conscience. Fix the products. If you can't give the time and money for your talented staff to make good products, then be grownup enough to pay for the support that the malformed products require.

  10. Helpful (11)

    Almost Better than Being Homeless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I make slightly more than zero dollars a year.

    They've managed to hire some wonderful, intelligent and hard working people. Enjoy your co-workers while you can, because they'll soon be forced to find employment elsewhere due to poor working conditions and even poorer pay.

    They're making a lot of money abusing the goodwill and trust they've earned in the 3D printing community. Just check out Stratasys' quarterly reports.

    This is likely more of a con: but the work atmosphere is unprofessional. Which is nice if you have a beneficial relationship with an employee of some level of power.

    Makerbot is the smug, anti-consumer attitude of Apple combined with the hilarious Kafkaesque nightmare of Dilbert. This can be pretty amusing if you're not in a position to be affected by it.

    Cons

    Any review that wasn't written by HR (see: any review below four stars) is spot on.

    Leadership is incompetent at best, sadistic at worst. The lines of communication are thoroughly broken. If you are in a position where you need regular support from those working immediately above you, good luck, you're on your own.

    Unless you are a friend or relative of a Chief Something Or Other you will not make a living wage. There are limited to no opportunities for advancement.

    Poor work culture, an attitude of "You're lucky to work here and we will happily replace you with a cheap kid fresh out of school/some c-level employee's incompetent relative" permeates the atmosphere.

    You will probably be put in a position where failure is almost certain.

    Advice to Management

    I suppose I have none, the company is making good money abusing its employees and consumer base. That is the goal of every expanding American corp.

    3D printing is going to become a truly competitive industry soon, make your money while you can. Makerbot will be left in the dust and you will end up on the wrong side of history.

  11. Helpful (11)

    ........Nothing to Write Home About. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Makerbot full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I met amazing people here and drank some great water, so I'd say the only good things about working here are the people and the fact that there's running water. Thanks goes out to Facilities and the City of New York!

    Cons

    I think it's pretty clear from the reviews below that the compensation is nothing to write home about, but I have to say one of the biggest reasons that makes working here so awful is how they undervalue the majority of their employees. I can't speak for all departments, but this is especially the case in Marketing. Marketing Leadership is pompous and ineffectual. More time is spent talking about the state of the bathrooms and yelling at employees than fostering any real enthusiasm and creativity in that department.
    Also, for some positions here they have you responsible for work duties throughout the entire weekend after working a full-time week!. If you guys gave people better compensation or benefits for having to work 7 days a week, great, but you don't so wake up and smell the coffee. No one is going to stick around with that kind of treatment.
    It USED to be a fun, creative place to work and the fruit there actually USED to taste good, but now it's all gone downhill.

    Advice to Management

    Start caring about your employees. Maybe if you guys did that in the first place, then your products would actually function.

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