Marriott Reviews

Updated 17 September 2014
Updated 17 September 2014
1,301 Reviews
3.7
1,301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
431 Ratings

Review Highlights

Pros
  • Marriott really focuses on a good work-life balance (in 32 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 68 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 38 reviews)

  • Some times the demands to work long hours proves to be a burden to associates family members (in 63 reviews)

More Highlights

484 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great family culture, best hospitality company to work for by far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    Large organisation, Great for career development and mobility. A culture of cooperation and teamwork means that associates are happy.

    Cons

    The pay is low, even for hospitality. Very process driven and traditional processes which make it difficult for the company to be open to innovation and changes.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great for a university student who wants an easy job but have to work lots of hours!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Navigator  in  Manchester, England
    Former Employee - Navigator in Manchester, England

    I worked at Marriott part-time for more than 3 years

    Pros

    Good pay for a student job. Management very helpful and understanding of other commitments.

    Cons

    can include long hours. early mornings/ late evenings etc

    Advice to ManagementAdvice

    need a better system on handling cash. Till systems needs updating too

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It has been more than exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bar Associate  in  Manchester, England
    Current Employee - Bar Associate in Manchester, England

    I have been working at Marriott as a contractor for less than a year

    Pros

    I especially all the systematic work culture

    Cons

    There is a communication gap between the management and associates

    Advice to ManagementAdvice

    Share with associates

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  London, England
    Current Employee - Manager in London, England

    I have been working at Marriott full-time for more than a year

    Pros

    An abundant of resources and experience to draw from

    Cons

    Tight knit, channeled perspective, not many organic growth opportunities

    Advice to ManagementAdvice

    Do more to inspire younger associates, create more opportunities for growth, loosen up as a company

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great company, appreciated experience in cv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Waitress  in  London, England
    Former Employee - Waitress in London, England

    I worked at Marriott

    Pros

    Fair treatment, great trainings on a monthly basis, cross training possibilities, respectful colleagues. Their recruitment is on a high level, it is not easy to get in.

    Cons

    Probably the salary could be better, and sometimes you have to wait long years to get promoted as it is not easy

    Advice to ManagementAdvice

    The salary could be better as the wages of food and beverage associates mostly depends on the occupancy and you can do nothing about it.

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Revenue Manager  in  City of London, England
    Current Employee - Revenue Manager in City of London, England

    I have been working at Marriott

    Pros

    - competitive salaries
    - good opportunities for senior leaders
    - good benefits such as pension plan, private medical insurance, new bonus plan, etc.

    Cons

    - slow in change management
    - unbalanced work -life balance (labour shortage, etc. )
    - new system improvements currently in progess

    Advice to ManagementAdvice

    - Focus on training and development of entry-level position up to senior manager positions
    - review processes to implement efficiencies and therewith enabel work-life balance

    Recommends
    Approves of CEO
  8.  

    This was an unpaid internship in Sales and Marketing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern  in  London, England
    Current Employee - Intern in London, England

    I have been working at Marriott

    Pros

    Managers and supervisors went out of their way to see that I was learning and treated me with respect.

    Cons

    I'm not too familiar with job advancement at the Marriott but it seems that it is difficult to get promoted and some of the associates work very hard for what they are paid while the upper management seems to get great benefits.

    Recommends
    No opinion of CEO
  9.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Clerk  in  Shanghai, Shanghai (China)
    Former Employee - Front Office Clerk in Shanghai, Shanghai (China)

    I worked at Marriott as an intern for less than a year

    Pros

    The employers are nice. Also the colleagues. We had a lot of activities for employees

    Cons

    Too busy some time. And the food in MEA in Shanghai is not that good.

    Advice to ManagementAdvice

    Improve the efficiency.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    My days at the Marriott. Where the long days and even longer nights pay off... sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time for more than 8 years

    Pros

    Great work atmosphere to thrive and learn in one of the top hospitality companies. And the ability to meet new people and network.

    Cons

    There really isn't even that many cons besides the management companies that can take over the franchised hotels. In my time here we have had many management companies come and go and I won't say who but the current one is a terrible company to work for.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Marriott Select Service Hotels - Residence Inn Example

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security  in  Washington, DC (US)
    Former Employee - Security in Washington, DC (US)

    I worked at Marriott full-time for more than 3 years

    Pros

    Working at a Select Service Marriott Hotel will give you experience in all area of hotel operations if you want to seek it out. My last hotel had nearly 200 rooms and only 40 employees. Plan on working in at least two different hotel departments on a regular basis from the department your job position is written for. Now this can be fun and rewarding but depends heavily on the small management team and that during low occupancy one maybe doing the work of 2 or 3 paid employees during a high season. Your pay doesn't increase with the work load and you always have to keep up your primary job duties just like that was your only 40 hrs assignment.

    Cons

    The hourly pay at Marriott Select Service hotels is usually $3 -4 dollars less than that same position summary at a Full Service hotel and again the work load and working outside of your job description happens every day. There are very few if any leadership position to move up into. If you want to move up in your Marriott Career then don't stay at a Select Service hotel more than 2 years. Learn your job, get the managers to write a strong yearly evaluation on you and FORCE THEM TO GIVE YOU A COPY OF THE EVALUTION FOR YOUR RECORDS. My previous hotel only did yearly evaluations on only about 25% of the staff.

    Recommends
    Positive Outlook

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