Marriott Reviews

Updated 22 October 2014
Updated 22 October 2014
1,351 Reviews
3.7
1,351 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Marriott President & CEO Arne Sorenson
Arne Sorenson
459 Ratings

Review Highlights

Pros
  • Good people, work-life balance, get to meet a lot of interesting characters (in 34 reviews)

  • Great benefits such as steeply discounted hotel rooms when traveling (in 75 reviews)


Cons
  • Work Life Balance went away with the re-organization of the sales department (in 46 reviews)

  • No work life balance, very long hours that inmediate supervisors don't appreciate (in 74 reviews)

More Highlights

501 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Overall good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Associate in London, England
    Former Employee - Food and Beverage Associate in London, England

    I worked at Marriott full-time (more than 3 years)

    Pros

    Strong culture, clear strategic targets, management team are supportive trying to improve the company's talent management. Benefits offered to employees can be graded with a 3 out of 5.

    Cons

    Not enough trainings offered to line employees. Due to high turnover 70% of management are not qualified for their position. The transition period to managerial role is too short for them.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great family culture, best hospitality company to work for by far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Marriott full-time

    Pros

    Large organisation, Great for career development and mobility. A culture of cooperation and teamwork means that associates are happy.

    Cons

    The pay is low, even for hospitality. Very process driven and traditional processes which make it difficult for the company to be open to innovation and changes.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great for a university student who wants an easy job but have to work lots of hours!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Navigator in Manchester, England
    Former Employee - Navigator in Manchester, England

    I worked at Marriott part-time (more than 3 years)

    Pros

    Good pay for a student job. Management very helpful and understanding of other commitments.

    Cons

    can include long hours. early mornings/ late evenings etc

    Advice to ManagementAdvice

    need a better system on handling cash. Till systems needs updating too

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It has been more than exceptional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bar Associate in Manchester, England
    Current Employee - Bar Associate in Manchester, England

    I have been working at Marriott as a contractor (less than an year)

    Pros

    I especially all the systematic work culture

    Cons

    There is a communication gap between the management and associates

    Advice to ManagementAdvice

    Share with associates

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England

    I have been working at Marriott full-time (more than an year)

    Pros

    An abundant of resources and experience to draw from

    Cons

    Tight knit, channeled perspective, not many organic growth opportunities

    Advice to ManagementAdvice

    Do more to inspire younger associates, create more opportunities for growth, loosen up as a company

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great company, appreciated experience in cv

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Waitress in London, England
    Former Employee - Waitress in London, England

    I worked at Marriott

    Pros

    Fair treatment, great trainings on a monthly basis, cross training possibilities, respectful colleagues. Their recruitment is on a high level, it is not easy to get in.

    Cons

    Probably the salary could be better, and sometimes you have to wait long years to get promoted as it is not easy

    Advice to ManagementAdvice

    The salary could be better as the wages of food and beverage associates mostly depends on the occupancy and you can do nothing about it.

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Revenue Manager in City of London, England
    Current Employee - Revenue Manager in City of London, England

    I have been working at Marriott

    Pros

    - competitive salaries
    - good opportunities for senior leaders
    - good benefits such as pension plan, private medical insurance, new bonus plan, etc.

    Cons

    - slow in change management
    - unbalanced work -life balance (labour shortage, etc. )
    - new system improvements currently in progess

    Advice to ManagementAdvice

    - Focus on training and development of entry-level position up to senior manager positions
    - review processes to implement efficiencies and therewith enabel work-life balance

    Recommends
    Approves of CEO
  9.  

    This was an unpaid internship in Sales and Marketing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intern in London, England
    Current Employee - Intern in London, England

    I have been working at Marriott

    Pros

    Managers and supervisors went out of their way to see that I was learning and treated me with respect.

    Cons

    I'm not too familiar with job advancement at the Marriott but it seems that it is difficult to get promoted and some of the associates work very hard for what they are paid while the upper management seems to get great benefits.

    Recommends
    No opinion of CEO
  10.  

    Very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)
    Current Employee - Banquet Captain in San Luis Obispo, CA (US)

    I have been working at Marriott full-time (more than 3 years)

    Pros

    Great benefits & I have been able to make a career here

    Cons

    Not many I can think of

    Advice to ManagementAdvice

    I love my job

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Marriott was great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Hartford, CT (US)
    Current Employee - Engineer in Hartford, CT (US)

    I have been working at Marriott full-time (more than an year)

    Pros

    I liked the feeling of employees as Family. We had a meeting every day to tell us what was happening, "Events" Our General Manager started at Marriott as a dishwasher! On his way up, he worked in every Department.

    Cons

    We had a group called the "Ample Beauties ", a couple times a year, 200 of them, they tore the place up ! However, they only were there for 2 night.

    Advice to ManagementAdvice

    I worked for 2 different Marriott's

    Recommends
    Positive Outlook
    Approves of CEO

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