MasterCard

  www.mastercard.com
  www.mastercard.com

MasterCard Reviews

Updated 28 October 2014
Updated 28 October 2014
303 Reviews
3.7
303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MasterCard President and CEO Ajay Banga
Ajay Banga
203 Ratings

Review Highlights

Pros
  • The company also has a great culture and most of its employees try to have a good work-life balance (in 45 reviews)

  • Good benefits, good pay, good global exposure but still very beaurocratic and "meeting heavy" (in 21 reviews)


Cons
  • Forget about work life balance that they preach on paper but do not put in practice (in 10 reviews)

  • No priorities at the senior management level (need to be everything to everyone) and execution is unrealistic (in 11 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1.  

    It was a great brand but wasn't great for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in London, England
    Former Employee - Relationship Manager in London, England

    I worked at MasterCard full-time (more than an year)

    Pros

    Great Brand global reach, lots of international scope

    Cons

    Things changing very fast that you have to keep up!

    Advice to ManagementAdvice

    Look at training and development plans from day one.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    If it wasn't for the people I would have left years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MasterCard full-time (more than 3 years)

    Pros

    Great people to work with
    Relaxed Atmosphere
    Nice Benefits
    Very Social
    Great CEO
    and opportunities -depending on what team you end up in

    Cons

    Overall MasterCard is a great company to work for- but this depends what department you work in.
    If like me you were stuck in the wrong department it can make or break your career.
    There were no bonuses, no promotions and no follow through if you raised issues about how things were run. They was a serious lack in communication and although they said they were improving this I hadn't noticed any changed before leaving the company. Many people have left the department due to micromanagement, and more are seeking employment outside the company, which is a shame considering the level of expertise they have.
    I would have remained in the company if an opportunity in another department had become available but unfortunately this did not happen. HR and Management would rather lose good employees than listen to their concerns.

    Advice to ManagementAdvice

    take on board employee's concerns, especially when management receive lower than 5 score on reviews. If this was the other way around managers would be quick to act.
    Budgets need to be standardized across the company, it is very demotivating to see other employees promoted or able to travel 1st class when your team cannot even get a tea and coffee allowance for client meetings.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Very very disappointing-

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    Decent pay and benefits. I encounter some depts that seem like they are run well and have positive working environments w collaborative teams. Not mine.

    Cons

    I can't even pinpoint the source of the terrible culture, morale and lack of team engagement but it is so pervasive in some groups that it can make work a nightmare. I hate to generalize the company as a whole as I know there are some areas that are not run this way and I am one of the unlucky ones that got stuck in a totally cliquish group lead by a terrible manager. Absolutely zero communication or clarity on expectations, zero product training, no management support in any way. Do not even think about doing anything innovative or out of the box of your primary role, totally frowned upon and be prepared that every question you ask of a teammate re product or anything company related will get reported back to your boss as lack of knowledge, general ineptitude so that the whole team is afraid to ever ask a question or ever think out of the box. So sad because there is some decent technology happening but it will never flourish because they are so old school in their thinking like a corporation from the 70's. Stepford-ish. ......no wonder everyone goes to Visa

    Advice to ManagementAdvice

    Engage and develop your people, don't be threatened by people that are highly motivated. Appreciate the diverse backgrounds and experience that your team brings and stop judging value solely on how much mastercard knowledge they have, look beyond your own walls and use and appreciate varied backgrounds-that is what makes a company great. Not everyone needs to have 15 years of MasterCard experience to be an asset to the company. You don't know everything so stop seeing the world through your narrow lens. Take notes from other co's that do things right, paypal, visa, world pay, digital river, oracle, apple, google, amazon to name a few. There is a reason no top payment and tech talent ever consider going to MC, bad reputation for inner company dynamics, poor leadership and old school thinking, rewarding conformity and frowning on individuality and new ideas- wont stay here more than a couple years, even though I planned to retire from the co-

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  5. 1 person found this helpful  

    Depressing Place of Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in O'Fallon, MO (US)
    Former Employee - Business Analyst in O'Fallon, MO (US)

    I worked at MasterCard as a contractor (more than 3 years)

    Pros

    There are plenty of pros if you are a "green badge" employee, like good pay, benefits, modern facilities, and team outings. These only applies to a minority of the staff as most people are "red badge" contractors.

    Cons

    "Red badge" contractors make up the bulk of the workforce, and they are treated horribly. During the recession, MasterCard forced annual 10+% pay cuts on consultants. Converting from contractor to employee is extraordinarily difficult.

    Doesn't Recommend
    No opinion of CEO
  6. 7 people found this helpful  

    There is no company that treats its employees worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Leader in Purchase, NY (US)
    Current Employee - Business Leader in Purchase, NY (US)

    I have been working at MasterCard full-time (more than 8 years)

    Pros

    Great brand, good to have on your resume

    Cons

    I have been with this company for years. This company changed from the best place to work at to the worse place within last 10 years, especially withing last 3 years.

    Facts about working environment:
    1. "Clear desk policy" You supposed to lock all of your papers in drawers before you leave. If you leave something on the table that you get warning, after 3 warnings your are fired
    2. Health insurance is very expensive with very low coverage and huge deductible that you need to pay before anything will be covered. Company covers only 50% of price vs 70-80% as other companies do.
    3. There is no free coffee/tea stations in main building. If you need a drink you had to buy from the stations that sell drinks.
    4. Cafeteria is very expensive and you can only use MasterCard to purchase anything, no cash or other cards accepted. Guests or interviewed people who come for the entire day often are unable to eat.
    5. Business attire policy. If you want to wear jeans on Fridays, than you have to pay $40 for a month ( 4 -5 Fridays).
    6. Company no more has any holiday’s parties, including Christmas because it is expensive.
    7. All printers said on double side printing in b/w. Its very annoying to change setting each time toy need to have one side printing.
    8. Everybody needs to work in the office regardless of weather conditions. HR send out a letter saying that if you want to stay at work while bad snowfall that you have to take a day off.
    9. You cannot buy any expansive office supplies or working tools because everything should be cheap. If you really need something, you should buy it yourself.
    10. There is a company gym facilities, you have to pay $25 a month.
    11. Lost badge- $25
    11. Everybody works on old heavy Dell computers.
    12. There are very strict subordination policies in terms of what you can do and cannot depending on your level

    Recently MC moved all US employees in a different building across the street.
    Half of the floor is now occupied while another half is under heavy construction. People who sit next to construction should every day smell dust, chemicals and work while hearing drilling, sawing and screwing. People complained about working conditions, health issuers and destructive noise.
    No HR or higher management tried to resolve the issue. None of the top managers sit next to construction at this moment.

    Advice to ManagementAdvice

    Ask MC President Ajay Banga to sit next to construction area.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    business analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Saint Louis, MO (US)
    Former Employee - Business Analyst in Saint Louis, MO (US)

    I worked at MasterCard as a contractor

    Pros

    nice people, work life balance, lots of various aspects to be familiar with but no real learning .

    Cons

    hell lot of crappy work and they fire you with no notice.

    Advice to ManagementAdvice

    worst experience in term of work culture and ethics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Stagnant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in O'Fallon, MO (US)
    Current Employee - Business Analyst in O'Fallon, MO (US)

    I have been working at MasterCard full-time (more than an year)

    Pros

    Company is well positioned to succeed in the future. Good branding and well known.

    Cons

    Compensation is below other firms in the financial services field. Not a lot of opportunity to move up or get promoted. Most of middle management are fairly old and unambitious who are content doing the minimum amount of work required to keep their 9-5 job. Management's attempt to make the workplace more "fun" and lively" is adding a pool table that almost no one uses. Many of the younger and more creative employees seem to be snatched up by competitors such as Visa.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Management direction over the last year is drastically declining the morale and fairness of work given by employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MasterCard

    Pros

    Benefits, location, friendly co-workers and occasional ability to work from home

    Cons

    Senior and Business Leader Management - worse seen
    Disrespectful to employees
    Not enough recognition when giving 150% instead blame employees for things even when not in the employees control and continue to expect even more from them
    No matter how hard you work, not rewarded for it
    Management does not take ownership of company problems but rather pushes off on to the employees
    Management treats people like dictatorship with no partnership
    Once in, give up any further financial growth - raises are next to 0 compared to what the companies earnings.

    Advice to ManagementAdvice

    Need to start taking in to consideration your employees and their value to getting the company their earnings instead of pushing the problems on to them, not rewarding them and not respecting them. After all they are what got the company the earnings to begin with and the employees are following the direction of the management team.

    Doesn't Recommend
    Disapproves of CEO
  10. 3 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO (US)
    Current Employee - Anonymous Employee in Saint Louis, MO (US)

    I have been working at MasterCard

    Pros

    Fair salary
    Well known company and brand
    Profitable company, but at a cost

    Cons

    Heavy outsourcing
    Prefer mediocrity at cheaper cost
    Decline in benefits since going public on the stock market
    Very conservative with innovation
    For a small company, the bureaucracy of a very large company

    Advice to ManagementAdvice

    Lose the over-accounting that prevents innovation due to unrealistic goals that force tracking to estimates instead of tracking to realistic numbers.

    Still very much a buddy system in management, tough job market plus fewer opportunities in the St. Louis, MO market tend to breed favoritism

    Doesn't Recommend
    No opinion of CEO

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