MetroPCS Reviews

Updated 10 June 2014
Updated 10 June 2014
138 Reviews
3.3
138 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
MetroPCS Chairman, President, and CEO Roger D. Linquist
Roger D. Linquist
69 Ratings

Review Highlights

Pros
  • Great benefits, lots of advancement opportunities (in 13 reviews)

  • The ability to move up into management was definitely there (in 4 reviews)


Cons
  • Upper management not willing to make relevant adjustments to allow innovation (in 9 reviews)

  • We were constantly reminded of the fact that we were working for the "low cost provider," affecting each dollar spent (in 5 reviews)

More Highlights

26 Employee Reviews Back to all reviews

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  1.  

    Review based on experiece before the merge with T-Mobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Richardson, TX (US)
    Former Employee - Anonymous Employee in Richardson, TX (US)

    I worked at MetroPCS full-time for more than a year

    Pros

    Great benefits. Regular work schedule (8am-5pm).

    Cons

    - A lot of gossiping and backstabbing.
    - Not a team work environment.
    - Upper management not willing to make relevant adjustments to allow innovation.
    - Very slow process to make decisions.

    Advice to ManagementAdvice

    - Listen to your people, you'll be surprise of the amount of good ideas that go around and get shut down just because middle management didn't approved.

    Doesn't Recommend
    Approves of CEO
  2.  

    Was cut loose without warning after being told repeatedly my work was very good, then stepped on unknown/hidden landmine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst  in  Richardson, TX (US)
    Former Employee - Senior Business Analyst in Richardson, TX (US)

    I worked at MetroPCS as a contractor for less than a year

    Pros

    Decent corporate office in Richardson. Some good people.

    Cons

    Much change and uncertainty due to acquisition by T-Mobile. Lots of politics like is typical in IT and in Telcos.

    Advice to ManagementAdvice

    Get over your insecurities and politics. Wake up and reward good ideas and good performance. (or just keep messing things up and then hop jobs as Telco execs and mgrs. often do).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Enough to get by, not enough to save

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Melbourne, FL (US)
    Current Employee - Store Manager in Melbourne, FL (US)

    I have been working at MetroPCS full-time for more than 5 years

    Pros

    Easy job, enough to get by, nearly stress free

    Cons

    tons of stipulations to bonus/commission, no health/401k/etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Too Much Politics for Me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associaate  in  Jacksonville, FL (US)
    Current Employee - Sales Associaate in Jacksonville, FL (US)

    I have been working at MetroPCS full-time for more than a year

    Pros

    Excellent benefits package for full time employees, flexible scheduling for all employees, some interesting incentive programs, and some of the managers are very skilled and helpful.

    Cons

    Top sales people get treated like they're invisible if they are not overly social, in the "cool" crowd or pals with a manager, low commission structure, and "blacklisting". In other words, you can forget ever advancing to management if you ever have a problem and you need help with it. Open door policy is a joke, and the company doesn't care about other human beings. Not designed for a single mother to progress and take care of her family.

    Advice to ManagementAdvice

    Recognize and appreciate your hard workers and your dedicated, most motivated sales people. They are hard to find and they are a rare breed. They are the people who bring customers to your stores and sometimes entice them to stay. Give them room to grow and develop instead of crushing their spirits.

    Doesn't Recommend
    Negative Outlook
  6.  

    If you've worked for other wireless carriers, DON'T waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at MetroPCS part-time for less than a year

    Pros

    - Low sales expectations
    - Relaxed work environment
    - Ability to read textbooks and study during slow periods
    - Free phone service (corporate lends the device for you to use)

    Cons

    - If you're coming to Metro PCS with prior wireless experience, you'll be shocked at the compensation package (not in a good way).

    - Sales Associates are paid hourly + a small monthly "bonus" that equals up to 10% of your earned wages during that month (if you manage to hit certain sales quotas as a store). For example, if you're a part-time rep working 30 hours a week and your store hits 150-200% of your goals, you can expect to receive around $200 as a bonus. In contrast, sales associates at other wireless carriers have individual quotas and can easily make 3x this amount in a month.

    - Part-Time Sales Associates are NOT offered health insurance, paid time off, vacation/sick pay, etc. In contrast, Full-Time Sales Associates receive 100% premium paid health benefits for the employee + significant discounts on the monthly premiums for their dependents. FT reps also receive a generous amount of paid time off (typically 2+ weeks a year).

    - The difference in pay between Part-Time and Full-Time associates is utterly ridiculous. Base pay for PT is 10.50/hr and base pay for FT is around 15-16/hr...REGARDLESS OF PRIOR WIRELESS EXPERIENCE.

    - Part-Time associates are restricted in their abilities to perform even the most simple of tasks that are common responsibilities for ALL reps in other wireless outlets. This equates to part-time reps being treated little more than glorified cashiers and order takers. On the other hand, management is unable to place high expectations on part-time associates because of their limited role in the store.

    Advice to ManagementAdvice

    - Stop treating part-time associates like they're just warm bodies to fill a store vacancy.

    - At least have the decency to OFFER part-time associates the ability to even PAY to join your group insurance policy. Your HR representatives will STILL go over the full-time associate compensation package during the part-time rep orientation. I find this to be a bit unethical and cruel to new hires who are just starting to form an opinion of Metro PCS.

    - Part-time associates also deserve to be paid more than $10.50/hr, especially since most of these individuals are having to purchase health insurance elsewhere. You can't expect employees who are only making $1k a month with no benefits nor opportunities to advance to "full-time status" to want to stay any longer than necessary with your company. This is definitely apparent in the numerous internal e-mails that advertise the latest job openings (most are part-time).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Horrible, they try to rip you off as much as they can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MetroPCS part-time

    Pros

    You get cell phone service from them for $30, but its still pretty crappy service.

    Cons

    You get treated horrible, and the management is terrible and intimidate you to try and sell more.

    Advice to ManagementAdvice

    Have a heart and learn that intimidation doesn't make people productive in the long run.

    Doesn't Recommend
    Neutral Outlook
  8.  

    do not recommend for rf engineers to join

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RF Engineer  in  Livonia, MI (US)
    Current Employee - RF Engineer in Livonia, MI (US)

    I have been working at MetroPCS full-time for more than a year

    Pros

    average workload, small company benefits of no pressure job

    Cons

    no trainings, no mentoring, no education help or benefits, poor upper management, poor career advancement support from upper management

    Advice to ManagementAdvice

    employees' skills are something called "you reap what you sow". no technical trainings and no further educational or career advance help from the company hurt first the employee and the most to company. Employee who want to get better at what they do will move on eventually for better opportunity. So who is losing eventually ?!?!

    Doesn't Recommend
    Neutral Outlook
  9.  

    Average Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Philadelphia, PA (US)
    Current Employee - Sales Representative in Philadelphia, PA (US)

    I have been working at MetroPCS part-time for less than a year

    Pros

    Getting paid a hourly rate and commission is always a plus. This job also offers the freedom of not having to deal with a manager constantly nagging you.

    Cons

    Commission rate is terrible, not worth the effort. Hourly rate below minimum wage. The lack of staff means that you'll be working at different stores often and wont find out until last minute. Impossible to call off since your the one opening and closing the store.

    Advice to ManagementAdvice

    Raise rates of pay and offer more realistic goals.

    Doesn't Recommend
    Neutral Outlook
  10.  

    terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Daytona Beach, FL (US)
    Former Employee - Sales Representative in Daytona Beach, FL (US)

    I worked at MetroPCS full-time for less than a year

    Pros

    not a lot of workload

    Cons

    changing schedule within 1-2 hours before hand
    telling you to leave and then come back when they do no pay for your gas
    working every sunday because you are the back up
    all they care about is the store, not if you are ok
    no commission nor bonuses (wishingstar wireless)
    no health insurance
    minimum pay when you are doing manager's job

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    ok job really depends on the owner of the store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tarpon Springs, FL (US)
    Current Employee - Customer Service Representative in Tarpon Springs, FL (US)

    I have been working at MetroPCS part-time for more than a year

    Pros

    starting pay was 8/hour which was okay for a summer job at the time.
    flexible schedule ...if you let them know a month in advance

    Cons

    wasn't paid fairly though. my boss wouldn't look at clocked hours just what was on schedule. i would sometimes stay an hour after closing to help customers.
    i was usually the only one at the store with no breaks.
    my boss would pay the full-time employees "salary pay" and he wouldn't pay them overtime when they were working 60 hours a week. could have been my boss but it was so ridiculous.

    Advice to ManagementAdvice

    since all stores are privately owned, you should really pay attention to the owners of the stores to make sure they follow protocol. owners like the one i worked for were sneaky and left a bad taste in the mouth of many.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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