MoneyGram International

www.moneygram.com
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MoneyGram International Reviews

Updated 25 February 2015
Updated 25 February 2015
30 Reviews
1.0
30 Reviews
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MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
30 Ratings

Review Highlights

Pros
  • The only 2 positive things I can say about MoneyGram are work-life balance and office environment (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)


Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Government regulations and fuzzy guidance from upper management hurting the company (in 8 reviews)

More Highlights

30 Employee Reviews Back to all Reviews

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  1.  

    Stop trying to copy Western Union!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Lakewood, CO (US)
    Former Employee - Business Analyst in Lakewood, CO (US)

    I worked at MoneyGram International full-time (more than 5 years)

    Pros

    Amazing people, good and fun environment, benefits are decent and the amount of PTO is very good.
    Also, management has taken steps to make documentation related to projects "business standards". The business documentation used by Project Managers, Business Analyst, etc, are just as good as anything you will see at more organized companies.

    Cons

    Many projects are simply attempts to copy something that Western Union is doing, just without the same project budget, the same project length (time wise) or... the same pay.
    Compared to most companies, pay rates are very low!

    Advice to ManagementAdvice

    If you really wanted to save money, you should have considered eliminating a few Senior VPs, VPs, Directors, etc.
    Perhaps getting rid of a few of those 'upper management people' would provide you with the chance of keeping many of the jobs here in Lakewood... or at least in the US!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Not a well run organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX (US)
    Current Employee - Manager in Dallas, TX (US)

    I have been working at MoneyGram International

    Pros

    The people are really great!

    Cons

    Leadership is not leading the company, the financial situation is not great, the benefits continue to get worse, the political environment is challenging, your contributions don't matter and are certainly not appreciated if you are not "in" with certain leaders. It's all rather unfortunate.

    Advice to ManagementAdvice

    who knows, they won't care or listen anyway...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Everybody knows that MG leadership is sinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Dallas, TX (US)
    Current Employee - Management in Dallas, TX (US)

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    Is funny to see all these good reviews from "Poland" it caught my attention that they are perfectly written . We all know that all upper management and employees in Poland barely speak and write English.
    I wouldn't be surprised if leadership are asking overseas employees to write good reviews since they need them so bad .

    Cons

    Leadership get millions in bunuses while employees get 2-60 cents raise every year. You are better without their benefits. The employee turnover is very high.

    Advice to ManagementAdvice

    Stop bleeding and squeezing the core of the company instead squeeze the big cats

    Doesn't Recommend
    Negative Outlook
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  5. 2 people found this helpful  

    led by unexperienced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Pros

    good work life balance only

    Cons

    non-professional leadership. waste all the time on politics. so many internal problems, issues, and no focus on real business. all management wants is jet up the stock price then sell the co. decision is based on personal preference, not logical judgement.

    Advice to ManagementAdvice

    need new members in EC

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Be Careful! Pay attention on work for Moneygram Internationsal in Warsaw: all that glitters ain't gold!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Warsaw (Poland)
    Current Employee - Customer Service Specialist in Warsaw (Poland)

    I have been working at MoneyGram International full-time (more than 5 years)

    Pros

    Good place for graduates, to enter inside the work market and make the first experience... nothing more.
    Just an a illusion for professional...

    Cons

    Moneygram currently is approaching a cutting cost political in USA by progressively closing 3 primary locations located in Lakewood Colorado (CO), USA with ongoing and pending large-scale layoff in order to create a huge call center in Warszaw Mokotow (Poland) with around 500 employees (target in a couple of years).
     Majority of all MoneyGram openings in Warszaw are replacement roles from previous employees quitting in USA but unfortunately Moneygram exports in Poland an APPARENTLY FRIENDLY environment resumable as a follow:

    LACK OF INFORMATION
    MGI hide from the stage of recruitment (in collusion with external recruitment agencies) important information about SHIFT WORK, OVERTIME, MAIN TASK OF THE POSITION essentially because the company operates with the American time market: this means working also during the NIGHT SHIFT and on weekends (Saturday or Sunday at least once a month) to garantee service 7 days/7days for 365 days.
    You discover this crucial issues only when you are hired and not before (when you apply for the job advertisement). This is understandable but not correct because most people would not be interested to work with this conditions, and prefer to choose and not to suffer.
    You can imagine how could be affected the work/life balance with this issues.

    Once you are hired, it will take you less than 3 months to figure out why your position was a replacement role. Majority of all MoneyGram openings are replacement roles from previous employees quitting in USA. Please ask before and insist to ask if you receive an ambiguous answer! Very unstable work place, and plenty of stressful!

    MANAGEMENT UNETHICAL AND UNPROFESSIONAL
    Total lack of communication from the Management.
    They prefer to hide crucial information as mentioned above to create a mentality based on fear.
    Management is very unethical and some employee that have reported concerns were"mysteriously" terminated after no previous write ups. MGI is very unprofessional because try to hide this "inconvenients" situations in order to maintain an internal order with human resources.

    NOT RECOMMENDED FOR EXPERIENCED PROFESSIONAL
    If you are an experienced professional, this will be a difficult place for you to work because you are treated like an entry-level employee.

    MONEYGRAM IS ON THE CLOCK FROM THE TIME YOU LOGGED IN YOU WERE ON CONSTANT PHONE CALLS DEALING WITH MANY CUSTOMERS WIRING MONEY

    Advice to ManagementAdvice

    Be transparent, ethical and professional with human resources to avoid a huge turn over and disaffection.Never forget that Human Resources are the primary asset of the company: is not enough to have a modern office with a magnificent furniture colored in red and white to be a competitive company in the market.
    THE TRUTH ALWAYS COMES TO LIGHT.

    Doesn't Recommend
    Neutral Outlook
  7. 2 people found this helpful  

    Moneygram is the worst company to work for

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Pros

    None because all the good things about this company are gone

    Cons

    The benefits get worse every year
    The pay is very low
    You get fired by lousy VPs that dont like you eventho your work is impeccable and recognized (it's like a kindom like monarchy)
    They modify the numbers to make everybody believe is going well
    They have issues in all the products and don't do anything to fix them and don't listen to whatever you have to say
    They shipped all the jobs from colorado to Poland to "save" money but they have spent more money than saving, everything has backfired because they don't listen .
    I can go on but my advice don't work for this company they won't recognize your work they see you as trash and they don't care about what you have to say

    Advice to ManagementAdvice

    Like management cares what I have to say! They can send 100s of consultants to resolve issues, but everything fails because they ignore the people with valueble information

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Going down hill, and fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Dallas, TX (US)
    Current Employee - Senior Manager in Dallas, TX (US)

    I have been working at MoneyGram International full-time (more than 3 years)

    Pros

    MoneyGram was in the past a dynamic, fast growing organization. In the last years the company has lost sense of direction.

    A few pros: free coffee, and free coffee

    Cons

    - A 50% level of turnover. Employees leaving or getting cut which just does not seem logical
    - Stock lost 30% of its value in a single day due to large account management mistakes
    - HR group does not do much.
    - Low career progression perspectives at almost all levels of the organization
    - Poor employee engagement
    - Currently employees are just disoriented with so much turnover, lay-offs
    - Lack of adequate and transparent communication causes a general spirit of mistrust

    Advice to ManagementAdvice

    Employees are feeling the current state that the company faces, improved communication and transparency would be highly recommended.

    Doesn't Recommend
    Negative Outlook
  9. 7 people found this helpful  

    Toxic, toxic environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Minneapolis, MN (US)
    Current Employee - IT Analyst in Minneapolis, MN (US)

    I have been working at MoneyGram International full-time (more than 10 years)

    Pros

    After more than 22 years, my job is coming to an end on December 31st, and is being outsourced to Poland. What a great company it used to be. Now, the only ones to get a promotion are those in senior management.

    Cons

    Lots of turnover, little training, low pay, small merit increases.

    Advice to ManagementAdvice

    Management: I know you're committed to outsourcing most of the positions, but do you have any idea how much experience is walking out the door?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    A True Disaster right here in Texas!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Dallas, TX (US)
    Current Employee - Senior Manager in Dallas, TX (US)

    I have been working at MoneyGram International full-time (more than a year)

    Pros

    Paycheck, coffee, restroom, and pens.

    Cons

    High Benefits, low salary, unorganized, treat the employees like garbage, no career growth, 48% turnover, constant lay-offs after you just started.

    Advice to ManagementAdvice

    Wake Up! Stop collecting your millions in salary and leave without getting involved with your employees. Read these reviews! Moneygram is a horrific place to work. Horrible HR department! The only HR Department that don't care about their employees.
    Stacking 20 people in a conference room to work with no work space for them. No training, no development, no interest in their growth. If 9 out 10 of your reviews are bad then you don't have to be a rocket scientist to figure THERE IS A PROBLEM!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 8 people found this helpful  

    Challenging place to work. CEO to leave company after contract expires within 12 months!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Counsel in Dallas, TX (US)
    Current Employee - Legal Counsel in Dallas, TX (US)

    I have been working at MoneyGram International full-time (more than a year)

    Pros

    Some great people to socialize with, good friends, and easy to warm up to due to work uncertainty in every department. Great office location to jump on Tollway and quickly....

    Cons

    Prospective employees lured in with money only to regret being there with a short time frame. Western Union management lured over to suffer from pressure that Company is dwindling slowly (see revenues sinking and stock price shedding ground!). Management couldn't foresee WalMart disaster coming their way like a train at 100mph!

    Advice to ManagementAdvice

    Best of luck and keep your resumes updated!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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