MoneyGram International
2.8 of 5 67 reviews
www.moneygram.com Minneapolis, MN 1000 to 5000 Employees

MoneyGram International Reviews

Updated Apr 07, 2014

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2.8 67 reviews

                             

49% Approve of the CEO

MoneyGram International Chairman & CEO Pamela H. Patsley

Pamela H. Patsley

(37 ratings)

32% of employees recommend this company to a friend
16 Employee Reviews Back to all reviews
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bad place work

Anonymous Employee (Current Employee)

I have been working at MoneyGram International full-time

Prosbenefit ony. but no longer available

Conslow pay. center is closing. co workers low wrok ethic

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Overall a decent company to work for in the last few year it has taken a turn towards moving jobs overseas.

Workforce Analyst (Current Employee)
Lakewood, CO (US)

I have been working at MoneyGram International full-time for more than 8 years

ProsPay is good for the area and competitive

Consoutsourcing majority of US jobs

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Rug pulled out from underneath

Project Manager (Current Employee)
Minneapolis, MN (US)

I have been working at MoneyGram International full-time for more than a year

ProsAwesome project teams and dedication to get the job done! Lots of camaraderie amongst technical teams. Can be a fun place to work.

ConsThird iteration of PMO Senior Management. Mid level management is volatile with high turn over and new managers don't fully understand the business when advised of technical challenges.

Senior management impose new role standards with no consideration of past valued efforts from IT professionals.

To much heroics with bi-monthly core release and then infrastructure release the next month. Back to back releases puts considerable amount of pressure on the technical teams. Seldom, any documentation of technical processes, and high SME resignations leave a substantial knowledge gap.

Impose unrealistic project management framework processes on projects already executing.

Advice to Senior ManagementGrandfather projects from processes to avoid undue burden.

Consider giving the veterans the benefit of the doubt especially if they stick around in good faith. There is something to be said about not bailing ship.

Mid-level management cannot be telling IT professionals they are invaluable and then give them low complexity assignments when they are capable of much more. That is insulting their intelligence and experience.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Structural mess

Anonymous Employee (Former Employee)

I worked at MoneyGram International full-time

ProsThere may be chances of growth if you work in a region and you are close to the geographic leader or very very lucky

ConsUseless cycles of continuous restructuring to let money circle around proposing business models abandoned few months earlier. Many global directors think they are Gods but their style of management is based on envy, anger, frustration.

Advice to Senior ManagementHow can I give advise to the people who has to be removed to let things work?

No, I would not recommend this company to a friend

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Former Employee

Finance (Former Employee)
Dallas, TX (US)

I worked at MoneyGram International full-time for more than 3 years

ProsAverage benefits and compensation, nice building.

ConsMGI needs very long to go, before to call itsel as "international company" , the management act and think like a local small business, they are lack of communication, there is no accountabilty whatsoever. It is a company where projects are no well planned from one year to another like mature companies do.......they are coming from the sky with the approval of the CEO and it is a caos because the company does not have enough employees and system to really be efficient to implement this projects.

Advice to Senior ManagementThey need to have a solid Blueprint to leadership..........and the CEO and her staff should focus on how tho change the company in a successful manner. Many people resign just out of a tremendous frustation.

No, I would not recommend this company to a friend

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Customer representative

Customer Service Representative (Current Employee)

I have been working at MoneyGram International full-time

ProsEasy job,No work pressure. The job Itself is doable for everyone.

ConsNo grow opportunity,no challenge. You cannot learn too much from this position.

Advice to Senior ManagementListen to what your employee say

Yes, I would recommend this company to a friend

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The Blind Leading the Blind

Senior COMPLIANCE ANALYST (Former Employee)
Frisco, TX (US)

I worked at MoneyGram International as a contractor for less than a year

ProsPotential good work and interesting career.

ConsCompany is clueless and not serious about retaining good talent.
Departments operate without any symbiosis.
Junior management think they are better than their workers but they themselves are like the grunts for senior management.
Lax atmosphere and no sense of direction or vision.

Advice to Senior ManagementYou need serious outside help to straighten out the internal mess.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Good for entry level or unambitious workers.

Anonymous Employee (Former Employee)

I worked at MoneyGram International full-time for more than 5 years

ProsIt's OK for a few years if you can get several quick promotions.

ConsIt's frustrating working with a lot of incompetent people who are only there because they can't make it at better companies. The executive's hypocrisy, greed, and propaganda is unbearable.

Advice to Senior ManagementStop taking ridiculous bonuses and pay your employees competitive wages. Maybe you could retain the good ones, and increase the company's value.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Loved what I did and the team I worked on; hated my experience with HR and the corporate BS.

Compliance Analyst (Current Employee)
Brooklyn Center, MN (US)

I have been working at MoneyGram International

ProsMGI is an industry leader and appears to be stabelizing. They claim to be growing and provide satisfactory benefits and competetive pay.

ConsAbout 2 months after I was hired HR contacted me and informed me that my offer had contained an error in that my bonus should be 5% instead of the 10% I had accepted. Through some negotiation I was able to obtain a one-time bonus payment and the bonus percent was reduced to the pay grade standard of 5%.

MGI's compliace department is going through a major transition in that the vast majority of the compliance teams are being moved to Dallas, TX. This may make sense in an organizational structure type of way, but the transition and leadership plan is anything but smooth. It's as if the decision makers didn't realize how much of an undertaking it would be to transition over 100 positions to a new location where I would venture to guess less than 10% of the employees were offered or accepted relocation. Talk about reinventing the wheel. The communication throughout the process left a lot to be desired and the decision to move operations came as a shock to everyone, even some senior leaders.

Advice to Senior ManagementI think training in empathy would be beneficial. Ending a meeting where dozens of people had just been informed that their jobs were no longer available with "but we are really excited in the direction MoneyGram is headed" is a little insensitive, to say the least. I think it displays a huge disconnect between senior leaders and the people who are truly running the compliance operations. Without is, your job would be insanely difficult, and I think you're beginning to see that as people leave and replacements are hard to come by. You made your bed, and I don't have a single ounce of sympathy for you.

No, I would not recommend this company to a friend

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Okay

Anonymous Employee (Current Employee)

I have been working at MoneyGram International

ProsBenefits, people, and pay is better than average.

ConsMicromanagement, compensation, and lack of promotions.

Advice to Senior ManagementChange what you are hiring in a supervisor/management role. Loose the micromanagement style, it NEVER works. Hire more people-everyone is overworked and underpaid. Stop taking away incentives to work there like vacation days. Who cares where we are compared to other companies. Ask where we can be for the current employees.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at MoneyGram International reviews and ratings - including employee satisfaction and approval ratings for MoneyGram International CEO Pamela H. Patsley. All 16 reviews are posted anonymously by MoneyGram International employees.