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Netflix Reviews

Updated 31 July 2014
Updated 31 July 2014
763 Reviews

3.6
763 Reviews
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
615 Ratings

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

108 Employee Reviews Back to all reviews

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  1. 17 people found this helpful  

    Brutal Working Environment = Corporate 'Hunger Games'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Los Gatos, CA (US)
    Former Employee - Senior Software Engineer in Los Gatos, CA (US)

    Pros

    Compensation is very high (so long as you remain employed, of course). Free lunch and snacks make each day somewhat more tolerable. Colleagues are generally very competent, although this is changing as the company grows. Hassle free policies re: expense reimbursement, gadgets.

    Cons

    The company believes their culture is an asset, but they could not be more wrong. This belief is actually a testament to the general lack of self-awareness plaguing that company which of course starts at the top. Once you get past the propaganda in the culture deck and actually work there, you realize that high comp is the only retention tool they have, as most people would not stay in an environment like that unless they were compensated really well. Imagine a corporate Hunger Games. "Freedom & Responsibility" actually means chaos, as employees and managers react (and overreact) to the fire drill or mini-crisis of the hour - usually crises that would have never occurred had there been actual teamwork, communication and trust. But everyone is so fearful of getting that "generous severance package" that passing the blame onto others and throwing team members under the bus becomes a necessity at every turn. And the executive tier is so grossly over-compensated and entrenched that they are the absolute worst at this, ruthlessly ensuring their own survival by managing through terminations. Employees are discarded like garbage for no apparent reason. This happens all the time. I don't know how long a culture like that can sustain itself.

    To prospective applicants or those with offers, especially those who think this will not apply to you, you're a high-performer, blah blah - first off, get real - Netflix fires the 'high-performers' first because they threaten the mediocre, entrenched executive tier. Then read the reviews on here that discuss a "culture of fear" and take them seriously. And then read them again. Ignore Kool-aid drinking current employees and find a fired former employee or two in your neighborhood (that should not be difficult to do). Buy them a few drinks and then ask them to tell you the truth. Take notes. And then run like hell.

    Advice to ManagementAdvice

    Management does not listen to advice.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 9 people found this helpful  

    Stay away. Too many great people are arbitrarily let go, with no warning or cause. Zero stability. Fear culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Los Gatos, CA (US)
    Current Employee - Anonymous in Los Gatos, CA (US)

    Pros

    Pay, free lunch. Some awesome people.

    Cons

    Jerks, underachievers, people who have risen to upper management who don't have talent. Boring. Not innovative. No vacation policy means it's abused by people at the top and people at the bottom are too scared. HR is corrupt.

    Advice to ManagementAdvice

    Stop worrying so much about yourself, try to make a great product. Stop wasting so much money, it's disgusting.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 5 people found this helpful  

    Great place with high rewards and risks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  Los Gatos, CA (US)
    Current Employee - Senior Software Engineer in Los Gatos, CA (US)

    Pros

    Generous Compensation.
    High productivity enivronment, you can feel sense of accomplishment.

    Cons

    Culture of Fear.
    There is no second warning. But you are let go.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    Slow decline in customer and employee satisfaction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Portland, OR (US)
    Current Employee - Customer Service Representative in Portland, OR (US)

    Pros

    I've been around almost 5 years and 5 years ago this was the best place in town to work Where the average rep said they might get 2 angry calls a day, management listened and worked with you, extra perks were provided, though if you are good at your job you mostly get left alone. It is easy to request time off at least.

    Cons

    Over the last 5 years they have gradually removed most perks, computer systems are old broken and questionably secure, chairs are even falling apart, in 5 years no one but management has ever received a raise, this year most of us actually took a paycut for doing more work than we were expected to do when originally hired at the same rate. Schedule changes every 6 months with little to no flexibility for students or parents. Questionable business practices with retaliation if you ask too many questions. Entirely metrics based assessment, some supervisors are very supportive and some give absolutely no support if they respond to questions at all, so your ability to perform your job often does on your luck getting placed with a responsive supervisor.

    Advice to ManagementAdvice

    Management has been visibly around though I've personally never had a conversation with any currently employed manager in 5 years, only those managers who have since been fired. So while visibly there also strangely absent and disconnected.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    Customer Service Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    Pros

    They are very hard to please. Hard to maintain good numbers when the service is the issue.

    Cons

    I have nothing to add.

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Nice while it lasted, not everything it is cut out to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Lunch, brand that people are aware of.

    Cons

    Management overall is quite bad. Most people get promoted to the role based on seniority, not on actual ability to lead and mentor others.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Great company with a big let down on a management decision

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great environment, and abundance of smart people, great managers,

    Cons

    some management decisions can be made without proper research.

    Advice to ManagementAdvice

    don't allow outside influences affect how you hire...

  9. 7 people found this helpful  

    Highly political culture, dysfunctional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Administrator  in  Los Gatos, CA (US)
    Former Employee - Senior Systems Administrator in Los Gatos, CA (US)

    Pros

    Pay and the Netflix name helps on your resume, since most people outside do not know how bad it is inside.

    Cons

    Mind numbing. Stress. Constantly watching your back. There are people who have very high title (Directors, Managers, even VPs) who got it because they've managed to stay there the longest. Not because they are qualified for the job. The long timer/oldtimers survived by CYA each others. Those who they think are dangerous to their job will get the knife in the back.

    It's not how good you are. It's how well you "play the game" and "fit in with the political culture". They value "safe" decisions that do not rock the boat. At least in the IT Ops dept that I worked in.

    Advice to ManagementAdvice

    Get your head out of the cloud once in a while. There's real problem underneath. Engineering got tired of the dysfunctional IT Ops group, and built their own infrastructure so they don't have to deal with incompetent people.

    Best thing to do is fire everyone in Ops, and start fresh.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Repackager (former employee)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Repackager  in  Santa Ana, CA (US)
    Former Employee - Repackager in Santa Ana, CA (US)

    Pros

    Easy job to get for HS college student

    Cons

    mindless work with no opportunity

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Started out great but toward the end not so much...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    Pros

    Free movies, before the last set of layoffs there was genuine regard for employee satisfaction and feedback was often solicited not only to improve business processes but also to gauge morale. After a while, not so much...

    Cons

    Frequent layoffs. Whole departments got laid off at a time. I guess I should have figured how it was going to be when the entire management team save one manager was suddenly gone a few months after I had completed training, which btw was before the 2008 meltdown. The entire QA team was let go a few months later and the entire Tech support team shortly thereafter.

    Advice to ManagementAdvice

    Seems as though it would be difficult to keep quality people if the company lays off entire departments.

    Doesn't Recommend
    No opinion of CEO

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