Netflix

  www.netflix.com
  www.netflix.com

Netflix Reviews

Updated 6 November 2014
Updated 6 November 2014
427 Reviews
3.8
427 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
328 Ratings

Review Highlights

Pros
  • Work atmosphere is awesome with lot of freedom and responsibility (in 31 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

72 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Worked through ascenda corp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSR-1 in Frisco, TX (US)
    Former Employee - CSR-1 in Frisco, TX (US)

    I worked at Netflix full-time (less than an year)

    Pros

    Laid back, you can be yourself whether you have blue hair, tats all over your face or the like. Free Netflix for life! And easy to move up.

    Cons

    Some supervisors are very rude and pushy and stuck up. they will hire anybody.

    Advice to ManagementAdvice

    Make sure some supervisors after properly trained before they ruin potential candidates.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Casual call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix

    Pros

    progressive work environment, great internal work culture

    Cons

    company used to be rated number one in customer service because it believed a happy employee would produce better work. Company has lost focus on employee appreciation and happiness. Pain in the -- customers

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Ok place to work. Very little training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Dispacher in Los Gatos, CA (US)
    Former Employee - IT Dispacher in Los Gatos, CA (US)

    I worked at Netflix as a contractor (less than an year)

    Pros

    Very tech savvy environment. Everyone gets a cell phone when hired including contractors. Lots of technical goodies to play with. Launch day parties were cool. Most people seemed laid back. Unlimited vacation.

    Cons

    Very little training for the job, with minimal direction. I felt like I was just thrown in and expected to swim.

    Advice to ManagementAdvice

    More training and support for the employees. More structure.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Drink lots of coffee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (less than an year)

    Pros

    24 hours a day available for setting schedule. I was paid very well through the temp agency and then was given a good raise after I was hired on. There was also a lot of windows and a cheery looking appearance.

    Cons

    Constant changes in team organization and fear filled environment. There were mental health hotline tear aways in the bathrooms. It wasn't an easy place to work because management constantly hounded you if you made a single mistake.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great money if you can deal with the customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Pros

    good pay
    fun atmosphere
    good training program

    Cons

    no pto
    leadership is lacking
    no flexibility in scheduling

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Very Different Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Team in Beverly Hills, CA (US)
    Former Employee - Content Team in Beverly Hills, CA (US)

    I worked at Netflix full-time (more than an year)

    Pros

    Work with highly intelligent individuals, free lunches, snacks sodas. your peers are great people that you will enjoy spending time around. On the peer level it is a very welcoming atmosphere.

    Cons

    Work Life balance is horrible, no room to grow or it takes 8+ years. Extremely high turn over whether it be employees leaving or arbitrary 'Lay Offs'

    Advice to ManagementAdvice

    No advice - it would be a waste of breath. Management, gets their orders from way above your level. It's a very, very large corporation where advice or ideas aren't welcomed.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Good experience, difficult job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (less than an year)

    Pros

    -Decent employee benefits
    -Fellow employees are great
    -Not too much direct oversight/too many meetings
    -Training was excellent and engaging

    Cons

    Performance metrics seem reasonable at first, but it's nearly impossible to meet some of them. For example, one of your metrics is the percentage of "No" answers you get from the survey at the end of the call asking customers if they were satisfied, but this system is relatively flawed.

    Advice to ManagementAdvice

    Give employees a bit more breathing room, and you'll have a much happier workforce.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Dynamic is not always a good thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Disposition Representative in Hillsboro, OR (US)
    Former Employee - Disposition Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (more than 3 years)

    Pros

    - Company is very motivated to make improvements and will not hesitate to try any path towards innovation. Therefore, things are constantly changing and providing a challenge.
    -Decent wages and benefits.
    -Flexible schedules

    Cons

    -Since company readily implements improvements, and not all initiatives are successful, there is a great deal of back tracking and job ambiguity.
    -Very fickle in requirements and needs

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Over matrixed under thought out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Supervisor in Hillsboro, OR (US)
    Former Employee - Senior Supervisor in Hillsboro, OR (US)

    I worked at Netflix full-time (more than an year)

    Pros

    Fast paced, energetic place to work. The compensation was great, and the tools at our disposal were more than adequate to build and retain strong teams.

    Cons

    To much reliance on matrix and not enough on individuality that empowers employees to do great things. While we had great tools, were were not given the autonomy to use them effectively. Good people had to be let go for arbitrary reasons, and other that should move on are kept.

    Advice to ManagementAdvice

    Reward creativity, relax a wee bit, and never ever hire more people than you really need. Doing so creates problems down the road that are not good for anyone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Great Pressure High Pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hillsboro, OR (US)
    Former Employee - Customer Service Representative in Hillsboro, OR (US)

    I worked at Netflix full-time (more than an year)

    Pros

    The pay for a customer service call center position was great and there were tons of overtime opportunities

    Cons

    High pressure to meet customer satisfaction goals

    Advice to ManagementAdvice

    Treat you employees like people and not a metric

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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