Pacific Gas and Electric
3.2 of 5 325 reviews
www.pge.com San Francisco, CA 5000+ Employees

Pacific Gas and Electric Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.2 324 reviews

                             

82% Approve of the CEO

Pacific Gas and Electric Chairman, President & CEO Anthony F. Earley Jr.

Anthony F. Earley Jr.

(109 ratings)

65% of employees recommend this company to a friend
84 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Tried and true

Anonymous Employee (Former Employee)

I worked at Pacific Gas and Electric

ProsStable company with great benefits.
Many long time employees are getting ready to retire which opens up opportunities.

ConsImplementing change is like moving the Titanic.
It in this culture they often move dead wood rather than cut it out.

Advice to Senior ManagementPractice what you preach. If you want open and honest communication, be prepared to listen to it.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

3 people found this helpful  

Lots of Hype, Little Substance

CCSA (Current Employee)
Sacramento, CA (US)

I have been working at Pacific Gas and Electric full-time for more than 5 years

ProsPretty good benefits and decent pay. Although their hiring contractors in at what I'm making after 7 years with company. Lots of pep talks, staff meetings and online propaganda to "inform" us about what's going on in the company. PG&E is great at community outreach and volunteer efforts. They do invest a great deal of money and time on the PG&E image. We do so want our customers to like us.

ConsThe nepotism and favoritism are rampant at this company. Especially at the locations that are far enough away from Corporate headquarters that they are not managed or monitored on a regular basis (example: Technology Service Center in Sacramento). You will never get ahead unless your related to someone with clout who will plead your case, or if you are very good at being a suck-up. Hard work really doesn't matter much. It's all about being a Peacock. He who has the brightest feathers and squawks the loudest gets the recognition.

Upward mobility for phone analysts is much more difficult in these "rural" areas, especially in the call centers since there is no where to go. All the management spots are already filled with the directors buddies, so your only option is "Team Lead" (which is already filled with the supervisors "yes" boys). So, you're pretty much stuck in a "go nowhere" position until someone quits, gets fired or dies..

I feel sorry for the women in my department. Out of about 90 employees, only about 8 of them are female (including our admin). They seem to do most of their hiring right out of the IT Community colleges and most look like me (young, white and male). If you're older, female or handicapped, your chances of getting hired for an Information Technology position in the Sacramento area are pretty slim. PG&E likes to tout "Diversity this, and Inclusion that" but in all my years here I have never once seen a person with a physical or mental handicap get hired by this company. Women are seldom selected to go out on rotational jobs, nor are they promoted or supported by management in this particular location.

If I could spend more time doing my job, and less time jumping through hoops, attending useless trainings, preparing for, editing, planning and discussing my performance appraisals, the job would be a lot less stressful. I spend the majority of my time convincing management that I'm worthy of employment. If they weren't so busy doing the same thing, they would probably be well aware of what i do on a daily basis and time spent on these constant evaluations would not be necessary. Evaluations once a year should be sufficient.

Advice to Senior ManagementRate employees on their job performance and not how you "feel" about them. Stop perpetuating the "Ol' Boys" network and let some fresh blood in positions of authority (especially in IT).

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Dysfunctional company with decreasing opportunities

Consultant (Former Employee)
San Ramon, CA (US)

I worked at Pacific Gas and Electric as a contractor for less than a year

ProsCompany is large and relatively stable since California's PUC will never let this investor-owned utility, the nation's largest, ever go under. It also offers both gas and electric service, given the company more clout. Management locations in San Francisco and San Ramon are excellent for both commuting and lifestyle. It's trying hard to burnish its reputation for safety and service. Decent benefits and average pay.

ConsThe San Bruno natural gas accident of a couple of years ago has shaken the company to its very foundations. It has a severe public relations problem and is trying hard to re-invent itself as a "safety first" company. But the company's processes are terribly disorganized and it has brought in a lot of expensive outside consultants who are wrecking havoc with a traditionally very collegial company culture. Politics reign supreme and everyone is watching their back, especially if they report to these outside consultants or their lieutenants.

Advice to Senior ManagementIt's fine to put new systems in place and try to improve the company's processes, but it's reliance on aggressive and intemperate outside consultants is polluting a culture that worked hard for Californians for decades. It may well be that PG&E will face ever more municipal takeovers given the level of service and attitude of management. Meanwhile, many dedicated employees are losing faith with the company they thought they knew.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Very stressful and not very rewarding job.

Customer Service Representative (Current Employee)
Fresno, CA (US)

I have been working at Pacific Gas and Electric full-time for more than 3 years

ProsThe pay is excellent and while the benefits aren't as good as they were they are still better than most places.

ConsThe Call Center management is horrible. Unless you're a "yes man" you will be stuck in a dead end position forever.

Advice to Senior ManagementStop trying to "positively discipline" good employees while not touching the ones playing the system. It creates the low morale and makes for unhappy customer service reps who make you look good.

– I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

highly regulated business with no competitive pressures

Anonymous Employee (Current Employee)

I have been working at Pacific Gas and Electric as a contractor for more than 3 years

ProsThe company faces virtually no competitive pressure and is a reasonably stable business.

ConsBureaucratic. Political. It really hinges upon the individual manager you work for. There is a tendency to respond to regulatory stakeholders rather than consumers.

Advice to Senior ManagementInnovate. Grow. Change. Adapt.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Good Pay! NOT sure if the level of Stress is Worth your Sanity!

Customer Service Representative (Current Employee)
San Jose, CA (US)

I have been working at Pacific Gas and Electric as a contractor for less than a year

ProsGreat pay and overtime is a usual choice to make even more money.

ConsThe level stress and micromanaging may not be worth the great pay. Only a few survive.

Advice to Senior ManagementManagement is cool, most have been in your same shoes and paid their dues and now are managers.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Natural

Anonymous Employee (Current Employee)

I have been working at Pacific Gas and Electric

ProsGreat Benefits, Safety Culture and they are customer focused company
The company wants to do the right thing

ConsCompany in transition and while they want to do the right thing(s) many times the culture get into they way...lots to do but not sure how to do "it"

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Interesting combination of trying to move forward and stuck in the past

IT Project Manager (Former Employee)
San Francisco, CA (US)

I worked at Pacific Gas and Electric full-time for more than 3 years

ProsNice group of people to work with committed to thier work

Conssuch a large company that they often get caught up in the way things have always have been done and struggle to widely effect change

Advice to Senior Managementkeep focused on your objectives, don't let short term challenges derail progress

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Challenging but also financially rewarding

Customer Relationship Manager (Current Employee)
San Francisco, CA (US)

I have been working at Pacific Gas and Electric full-time for more than 3 years

ProsThe pay and benefits are great.

ConsA very political company. Promotions and opportunities seem to be based on who you know, not what you know or your experience and expertise.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Exciting work if you can stomach continual reorganizations

Customer Relationship Manager (Former Employee)
San Francisco, CA (US)

I worked at Pacific Gas and Electric as a contractor for more than a year

ProsExcellent work/life balance (literally 9 to 5) for good pay
It's a great career-builder to work here if you're interested in energy / cleantech / climate
Everyone is super, super nice and acts like family
Lots of opportunity to learn, move around, and advance your career
PG&E is one of the most progressive IOUs with lots of really exciting projects in renewables, storage, demand response, EVs, etc. etc.

ConsFrequent reorganizations. I found the constant anxiety that you could be laid off / lose your job to be very wearing. It's hard to get your job done if you're constantly trying to prove your worth to upper management. It also felt like there were a lot of disconnects between upper management and folks in the field.
I struggled a lot to find a different position within the company. My perception (which may or may not be reality) is that jobs are often opened with a specific candidate already in mind. It's more like working for a government agency than not.
I also didn't love the culture (it felt very fear-based to me) but have friends who really thrive in it. It probably just wasn't a good fit for me.
On a different note, PG&E is not terribly beloved in the Bay Area. I found it tricky to read negative articles about my company every week in the Chronicle.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Pacific Gas and Electric? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Pacific Gas and Electric reviews and ratings - including employee satisfaction and approval ratings for Pacific Gas and Electric CEO Anthony F. Earley Jr.. All 84 reviews are posted anonymously by Pacific Gas and Electric employees.