Pier 1 Imports

  www.pier1.com
  www.pier1.com

Pier 1 Imports Reviews

Updated 15 December 2014
Updated 15 December 2014
627 Reviews
3.1
627 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
333 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 65 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 117 reviews)

  • This job is only good if you're looking to work part time, a couple of days per week (in 44 reviews)

More Highlights

73 Employee Reviews Back to all reviews

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  1.  

    Worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Paoli, PA (US)
    Current Employee - Sales Associate in Paoli, PA (US)

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    25% discount (but at the meager hourly wage, who can afford to buy anything?!)

    Cons

    Store managers treat "store associates" like slaves. There is no recognition for a job well down, only fault-finding, This is particularly true at the Paoli, PA store. The rules and regulations and pressure to sell--especially the Pier One Rewards Card (credit card)--are onerous. Even though there's no recognition or reward, managers always tell associates the pressure is on them to sell, sell, sell. On one's feet for five hours straight; no breaks. I have logged more than three miles in a five-hour shift.

    Advice to ManagementAdvice

    Make employees feel they are worthwhile contributors to the process. Focus on praise, not reprimands.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader in Larchmont, NY (US)
    Former Employee - Sales Leader in Larchmont, NY (US)

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    Made a lot of friends, employee discount was 25% off.

    Cons

    Store Manager sits in the office all day long, and talks/gossips on the phone with managers from other stores . She never lifts a finger to help out staff, complains daily and blames other people for her own laziness and lack of skill. She is terrified of the Regional Manager, which makes for a bad situation overall, because she blames the management team for her own shortcomings. It's hard to work for a manager like this. I'm glad I left that place.
    Keep in mind, it is retail and your experience will vary greatly based on the manager you work with.. It's a shame she's allowed to get away with things at others expense.

    Advice to ManagementAdvice

    I would keep a better eye on your store level managers. It's ridiculous how this one gets away with what she gets away with.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Nothing good to say at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in San Mateo, CA (US)
    Current Employee - Assistant Store Manager in San Mateo, CA (US)

    I have been working at Pier 1 Imports full-time (more than 3 years)

    Pros

    Not a god damm thing

    Cons

    Everything! Worst experience ever! Run for the hills!

    Advice to ManagementAdvice

    Practice what you preach. Respect your employees, and you might retain some people

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    horrible environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Material Handler in Pooler, GA (US)
    Former Employee - Material Handler in Pooler, GA (US)

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    1 hr break good kitchen good patio

    Cons

    word is the managers and supervisors spread gossip in their meetings, even going as far as making fun of employees because of shortcomings . hr manager unprofessional, bad attitude does not care.. director very condescending. very very condescending, been pulled to a supervisor office because i did not agree on how a process was.handled, put on written for it

    Advice to ManagementAdvice

    you have to stop gossiping about your employees, seriously,they hear everything, if they don't someone else from 'your' team tells people the going ons. observing supervisor turnover is high, because they are not respected by upper management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Customer Relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations
    Current Employee - Customer Relations

    I have been working at Pier 1 Imports

    Pros

    Employee discount is by far the best. 25% off of everything. It is also nice you get 3 weeks vacation from day 1 (going to need it working for Customer relations).

    Cons

    It is worse then being in high school. The management and supervisor have nothing better to do the make comments about how you look, act, talk. To the point that it is bullying. I have over heard one supervisor make an ugly comment about an employee to another in front of that person. I would tell you go to HR but doing that nothing would come of it. Lots of employees both current and past have gone to HR and nothing has changed. They like to say we are 1 Pier 1. However, they don't pratice what they preach. Give holidays off. If the store is closed customer relations should be closed. No one wants to work Easter, thanksgiving, and Christmas.

    Advice to ManagementAdvice

    You left high school, it is time to grow up. People deserve respect. If store is closed everyone should be off. Including customer relations. We have families and would like to spend the holidays with them.

  7. 1 person found this helpful  

    Worst Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (more than an year)

    Pros

    Great co-workers. The people, including my manager, were wonderful. Everyone worked really hard despite the fact we all rolled our eyes about the fact we were even working there! Everyone knew they were over worked and under paid.

    Cons

    I really liked my co-workers at Pier One Imports. Beyond that it has to be one of the worst jobs I've ever had. There are so many skus in the store that sales associates are constantly working as stock boys. I always felt pulled between getting the never ending boxes of merchandise unpacked, and relating to customers. Pier one provides a lot of training for a retail store, but there is no commission for those sales. I felt so much pressure to get people to sign up for their credit card, or to buy one more overly fragrant candle. But at the same time I was still getting my crappy $9.00/hour! One day as I was straightening up the pillow wall for the millionth time, a shelf fell on my nose. I was ok, but I realized I was working way too hard for such a low wage.

    Advice to ManagementAdvice

    Pay your employees more. Offer commission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Sales lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead
    Current Employee - Sales Lead

    I have been working at Pier 1 Imports part-time (more than 5 years)

    Pros

    Great people to work with and they can make the day go by a lot faster. 25 % discount if you like shopping at Pier 1.

    Cons

    hours vary week to week, depending on what they need. Sometimes its 30 hours a week other times 12 hours. Pay is terrible. The store manager would do our annual employee reviews without even discussing it with us, when we asked him about our reviews he said was working on it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    I honestly am not enjoying it here.

    Current Employee - Associate
    Current Employee - Associate

    I have been working at Pier 1 Imports part-time (less than an year)

    Pros

    Occasionally you get nice people that you work with.

    Cons

    I did not receive a choice of direct deposit or a paycard, they just gave me a paycard. The paycard that I believe is the standard is Metabank which is a terrible company in its self (money won't transfer to your bank correctly, awful customer service, etc.) I didn't get many hours a week, 5 hours tops, even if I am seasonal at a previous job I received 10-15 hours. And recently I never got paid for one of the days I worked there. Lastly when receiving shipments, many of the boxes are marked wrong or are indecipherable.

    Advice to ManagementAdvice

    Get organized.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Terrible, Terrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Orlando, FL (US)
    Former Employee - Anonymous Employee in Orlando, FL (US)

    I worked at Pier 1 Imports part-time (less than an year)

    Pros

    The compensation was good, $10. But not good enough to deal with how low the managers were.

    Cons

    Applied online for Seasonal Sales Associate- called in for an interview. Waited almost 30 minutes for interview to find out it was a group interview. Following the interview they called me almost a week later asking if I wanted the position. I accepted came in for my first day of training, waited another 30 minutes for them to "be ready" I was considering leaving, I should have. After beginning training I learned it was more of a back stock position versus a Sales Associate position, and the sales associates would not even acknowledge me. I left and never returned.

    Advice to ManagementAdvice

    Be out right with what you are hiring for. Someone will want that job, without having to sucker someone with 4+ years of retail experience into doing it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great Product Sabotaged by Poor Management Practices and Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead - MOD in Raleigh, NC (US)
    Current Employee - Sales Lead - MOD in Raleigh, NC (US)

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Customers are usually wonderful and appreciate efforts to assist them, or when sharing new ideas and items. Awesome fragrances and very pretty use of color and displays to provide inspiration. Great new furniture products being introduced.

    Cons

    Disingenuous management. They will imply promotional opportunities exist as a "carrot" to avoid hiring necessary staff and to get more work out of an employee beyond their job description. Will also mess with scheduling (cutting hours to 10-15/wk for a month or more without notice or explanation) if they've been "working you too many hours" and so would have to pay for benefits. Supervisors also improperly force employees to clock out for breaks even though you are not allowed to leave if overlapping management coverage hasn't been scheduled. Supervisors threaten that to not clock out would result in being written up on an action plan. Regional managers have also had store level management falsify employee files in order to (retro actively) manufacture a "repeat" offense. In this area, there is also a well known "personal favorites" clique that, if you're not a part of, would forever keep you as an outsider, or worse, on the "To-Go" list, simply because the regional manager doesn't like your look or your personality doesn't click with hers (read, bend over and kiss her feet).

    Also, the Part-Time employment model Pier 1 practices (to avoid paying benefits) which covers nearly ALL store employees, combined with extremely low Associate pay (~8-8.50/hr), fosters high turnover and inadequate employee coverage for basic tasks needed for the functioning of the store and stockroom. This always makes it impossible to meet sales figures, KPIs, etc. on a consistent basis.

    Advice to ManagementAdvice

    Corporate management should guarantee a safe environment to share insights from the store level, while circumventing the regional management teams, in order to learn what is and isn't going on properly at their stores - particularly for repeat underperformers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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