Press Ganey
2.7 of 5 75 reviews
www.pressganey.com South Bend, IN 500 to 999 Employees

Press Ganey Reviews

Updated Apr 08, 2014
All Employees Current Employees Only

2.7 75 reviews

                             

43% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(58 ratings)

40% of employees recommend this company to a friend
27 Employee Reviews Back to all reviews
in
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4 people found this helpful  

What a horrific place to work!

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for more than 5 years

ProsThis USED to have some great products and a culture which accepted professionalism and honest hard work.

ConsCulture has changed with the new management who have no interest in growing the business or expanding client interest in products and outstanding customer service. In fact, you often hear the management team talk about cutting costs and corners and the client will have to just suck it up. Everyone in the organisation at every level is looking for a new job or is in the process of securing one. Poisonous environment and this management team have managed to choke the life out of a strong company in a year of trying.

Advice to Senior ManagementLeave.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Loss of mission, vision and values is damaging those that matter most - the customers (external/internal).

Account Manager (Current Employee)

I have been working at Press Ganey full-time for more than 5 years

ProsCasual work environment with benefits (vacation time/insurance). Friendly, educated and helpful co-workers willing to help with tasks. Discount toward gym membership to improve employee fitness/wellness.

ConsMajor disconnect between employees and leadership. Lack of resources and staff to adequately serve the customers. Promotions, if they happen, are rare and typically occur at senior manager/executive level. Huge employee turnover throughout 2013.

Advice to Senior ManagementLessons are repeated until they are learned...listen to your employees and implement improvements quickly.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Formerly fantastic currently awful

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for more than 10 years

ProsCo workers, the original mission of the company, the healthcare industry,

Consmanagement is extremely arrogant with no results that would justify arrogance, A exemplary culture focused on accountability, mutual respect, customer focused, and employee driven has been destroyed. It seems the current ceo and many of his henchmen/women came from a company where they did not survive the cut

Advice to Senior ManagementPlease resign

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Great colleagues, incompetent upper management

Account Manager (Current Employee)

I have been working at Press Ganey full-time

ProsFellow colleagues are very supportive. Flexible work schedule.

ConsUpper management asks for constant feedback about work conditions and never seem to do anything about it. It's like talking to a wall.

Advice to Senior ManagementPlease stop putting the cart before the horse. Have a set timeline for employees with respect to internal improvements. After years of hearing "we're working on it," people become disheartened.

No, I would not recommend this company to a friend

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3 people found this helpful  

The company started out great, has become greedy and not employee oriented

Comment Processor (Former Employee)

I worked at Press Ganey full-time for more than 5 years

ProsInsurance benefits were really good at the time. Well as long as it wasn't for a family, but for a single person, however the opportunity for different types of benefits was good.

ConsNo job security, constant scrutiny, they are money oriented for the higher ups in the company, not employee oriented, constant pressure, crazy expectations, knowledge of being fired at any moment for no reason.

Advice to Senior ManagementGo back to how the company was run when Dr. Hall was there, it has gone down since him leaving.

No, I would not recommend this company to a friend

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Changes needed before it's too late

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time

ProsThere are still some good people people there who understand the business and produce most of the value.

ConsNew management has come in and destroyed what was a great company. When they got there in 2012, they assumed everything was broken and needed to be fixed. There were a couple key areas that needed some attention, but the majority of the company and people were in good shape. What ended up happening is that they were forced to make layoffs because of their poor decisions and since then there has been a mass exodus of the remaining employees (across several departments). Management really doesn't care and treats everyone as if they are replaceable. That attitude towards the employees continues to drive more people away. The management team is a bunch of buddies that move from company to company and are more concerned with protecting each other than actually adding any value to the companies they manage. The current management team is terrible, but the root cause is 3 consecutive poor CEO choices in 5 years since Vestar bought the company.

Advice to Senior ManagementManagement has no idea how good the company was before they destroyed it because because they cannot fathom it functioning without them. In reality they are the ones responsible for most of the problems the company is now experiencing. Pick up your buddies and leave before things are beyond repair.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

A great company goes down hill

Senior Software Engineer (Current Employee)
Wakefield, MA (US)

I have been working at Press Ganey full-time for more than a year

ProsAt the rate people are leaving, they are likely to get desparate to hire replacements. There could be a good opportunity for someone who is looking at the end of 2013. There is still some level of accomodation of work/home balance but I am not sure that it will last. There is still the possibility that if the current senior management is replaced that Press Ganey could be a great company again. There are people who are being kept from doing that today.

ConsThe company is very short term focussed. This makes them do things that can have good immediate financial results but are likely to have fatal consequences in the future. The technical debt is enourmous and growing. Individuals do not matter in the company. It is clear that the management perception is that everyone is interchangable and easily replaced. The power structure is very buddy oriented, what was once called the old boys club (but with no gender discrimination at Press Ganey). Being the buddy of the next level up is far more important than competence. It appears that the company is in serious financial straights that has been well hidden from the financial analysts and investors. In the last two years, there has been one bonus paid (The CEO said that based on the financials it should not have been paid) and basically no raises even for exceptional performance according to the CEO.

Advice to Senior ManagementIt is time to stop putting bandaids on fatal wounds. A vision for what the company wants to be is needed and needs to be sufficiently concrete that it can be realized. The greatest weakness of the senior management team is that there is little to no competence in the area of leadship. When the new senior management team came in, there was a grand vision which failed because the senior management did not know how to make the vision feel real and achievable. When it came down to actually planning a transition from the current state to the future state, the senior management could not develop the plans to make it achievable. Instead they assumed that they could start from absolute scratch and by some miracle, the company would arrive at that vision.

You need to bring some people with real leadership skills into the company to compensate for the lack of these skills at the senior management level. Promoting people who are bullies and who pontificate with obviously no knowledge about their topic will not hlep build confidence in the "leadeship" of the management.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

Bunch of Monkeys

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time for more than a year

ProsThere is simply nothing. Hope this helps job seekers.

ConsAs you might have guessed from the title bunch of monkeys try to run the show. You will find no trust, no leadership, no commitments but you will find lot of headache for free. Sincere advice is don't trust these idiots.

Advice to Senior ManagementKeep on dancing Monkeys. No body is going to trust you.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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4 people found this helpful  

Poor Executive Leadership & Little To No Customer Focus

Executive Management (Former Employee)
New York, NY (US)

I worked at Press Ganey full-time for more than a year

ProsGood products which have been the only saving grace.

ConsShockingly poor Executive Leadership which is uncontrolled and unaccountable, toxic & implosive business environment, blatant disregard for clients and poor understanding of professionalism.

Advice to Senior ManagementInstil professionalism and executive leadership values throughout the executive team. Open guidance for those who are struggling to appreciate the value of the customer. Strong suggestion for venture capital parent company to step in and evaluate day to day actions within the organisation which is leading to such a client and employee dissatisfaction level.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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6 people found this helpful  

CEO and pals haves killed the company

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for more than 10 years

ProsThere are still some good people with a moral compass and try to do the right thing.

ConsThis CEO has brought in friends and family and has done literally nothing in the past year to deliver on the changes he spoke of. He has crushed the culture and created a terrible place to work where people are constantly looking over their shoulder in fear of losing their job.

Advice to Senior ManagementLeave.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Press Ganey reviews and ratings - including employee satisfaction and approval ratings for Press Ganey CEO Patrick T. Ryan. All 27 reviews are posted anonymously by Press Ganey employees.