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Press Ganey Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

2.8 91 reviews

48% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(73 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 5 reviews)

  • There are still some good people with a moral compass and try to do the right thing (in 5 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 5 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights
18 Employee Reviews Back to all reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Call Center

    Bilingual Phone Survey Representative (Former Employee) South Bend, IN (US)

    ProsGreat Benefits and Management is friendly

    ConsLow pay based and not much room for advancement into new areas of work. Lots of negativity throughout the call center with unappreciated employees. Too focused on quantity and not focused enough on quality.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    The people are amazing, management is running the company into the ground.

    Anonymous Employee (Current Employee)

    ProsThe people are great, the work-life balance is average.

    ConsThe management team is the worst I have had to experience. In one of the offices, they make all employees except the C-suites use the back doors so they are not seen. The CEO is completely disconnected from all but about four employees, spending all of his time in a company paid jet. Nepotism is rampant and the family members hired and promoted are not qualified. All of the strong associates are quitting or job hunting because it feels like a sinking ship. The good reviews that you read on glassdoor about this company? Those are written because marketing has made people write them.

    Advice to Senior ManagementQuit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Good Company Sadly On It's Way Down

    Senior Software Developer (Former Employee) South Bend, IN (US)

    ProsGreat people, great product, industry leader

    ConsSince new management has come on board, all that has been done is to begin hiring anyone and everyone that the new CEO has ever worked with followed by those individuals hiring all their friends. The company has burned through massive amounts of capital and work hours and has produced nothing. The company has made multiple acquisitions for which their has been little to no payoff and one in particular that was almost certainly a buddy buddy buyout.

    Advice to Senior ManagementStop hiring all your friends and family. Promote from within and halt the massive hiring of VP's and SVP's that is currently spiraling out of control. Define a single direction for the company and pursue it and stop changing direction every few months.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Do not like the direction of the company

    Anonymous Employee (Current Employee)

    ProsLaid back work environment and fast paced culture

    ConsToo many managers and too few associates

    Advice to Senior ManagementListen to associates more

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Disorganized

    Anonymous Employee (Former Employee)

    ProsWork from home options, business casual dress, decent pay.

    ConsAmbiguous job descriptions; unclear roles and responsibilities. Attended a major conference call that was boring and rather quiet. Then, the CTO jumps on the call and it was as if the seas parted and the sun started shining. Everyone and anyone was trying to get their point or feedback in at any cost. Highly political environment. Several groups withhold information in order to keep system knowledge at a minimum, therefore ensuring job security. Leadership runs and hides when things go bad, leaving front line staff to pick up the pieces or clean up the mess left behind. Lots of good employees left the company in my short time there.

    Advice to Senior ManagementClearly define roles and responsibilities. Figure out what type of company you want to be. Open the lines of communication. Slow the amount of strategic/visionary changes and let your folks run with it.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Unrealistic expectations

    Anonymous Employee (Former Employee) South Bend, IN (US)

    ProsStill some flex scheduling/WFH allowed, good people on teams, still some smart people remaining. Can still see a shadow of what the company used to be.

    ConsBleeding staff off like crazy, low or non-existent raises, management constantly changing focus and promising clients projects on unrealistic delivery schedules. Always having to compromise product quality to get things done under the gun. Cannot hire new staff to cover attrition, or hiring process moves interminably slow if allowed (rarely).

    Advice to Senior ManagementResign.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Great mission. Lousy vision.

    Anonymous Employee (Former Employee)

    ProsThe people are some of the smartest and funniest people I've ever met. Very committed to the job.

    ConsVery top heavy. Lousy management. No clear strategic vision. No transparency. Misogyny runs rampant. Employees not valued.

    Advice to Senior ManagementHire or develop good management talent. Too often, managers are sharing information inappropriately with subordinates. Managers also play favorites with subordinates who are also friends. There is too much of this going on there, so, those who aren't friends with their managers get the short straw.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great if you are an executive....

    Anonymous Employee (Current Employee)

    ProsGood experience, I don't do a lot and I get my personal things done.

    ConsBad pay,I basically am a high paid nanny, maid.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Mixed

    Anonymous Employee (Former Employee)

    ProsWas a small company with a tremendous focus on patient/ employee/ physician satisfaction metrics, measurement, reporting, and helping clients scientifically understand their feedback and how to use it to improve.

    ConsTurned focus away from measurement; multiple clients and employees have left and continue to search for a company that truly focuses on accurate reporting of experiences. Several new management teams have come in and thrown the company off the rails. So many good people left, and continue to leave.

    Advice to Senior ManagementGo back to your roots - return to your core business.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Disapproves of CEO

    3 people found this helpful  

    Disapointing

    Anonymous Employee (Current Employee)

    ProsBenefits, hours flexibility.Able to work remotely.

    ConsLack of leadership. Cut throat, cold working environment.

    Advice to Senior ManagementBe Human.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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