Press Ganey
2.7 of 5 74 reviews
www.pressganey.com South Bend, IN 500 to 999 Employees

Press Ganey Reviews

Updated Mar 26, 2014
All Employees Current Employees Only

2.7 75 reviews

                             

43% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(58 ratings)

40% of employees recommend this company to a friend
15 Employee Reviews Back to all reviews
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
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  • Disapproves of CEO

2 people found this helpful  

Do not like the direction of the company

Anonymous Employee (Current Employee)

I have been working at Press Ganey

ProsLaid back work environment and fast paced culture

ConsToo many managers and too few associates

Advice to Senior ManagementListen to associates more

No, I would not recommend this company to a friend

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2 people found this helpful  

Unrealistic expectations

Anonymous Employee (Former Employee)
South Bend, IN (US)

I worked at Press Ganey as a contractor for more than a year

ProsStill some flex scheduling/WFH allowed, good people on teams, still some smart people remaining. Can still see a shadow of what the company used to be.

ConsBleeding staff off like crazy, low or non-existent raises, management constantly changing focus and promising clients projects on unrealistic delivery schedules. Always having to compromise product quality to get things done under the gun. Cannot hire new staff to cover attrition, or hiring process moves interminably slow if allowed (rarely).

Advice to Senior ManagementResign.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Disorganized

Anonymous Employee (Former Employee)

I worked at Press Ganey as a contractor for less than a year

ProsWork from home options, business casual dress, decent pay.

ConsAmbiguous job descriptions; unclear roles and responsibilities. Attended a major conference call that was boring and rather quiet. Then, the CTO jumps on the call and it was as if the seas parted and the sun started shining. Everyone and anyone was trying to get their point or feedback in at any cost. Highly political environment. Several groups withhold information in order to keep system knowledge at a minimum, therefore ensuring job security. Leadership runs and hides when things go bad, leaving front line staff to pick up the pieces or clean up the mess left behind. Lots of good employees left the company in my short time there.

Advice to Senior ManagementClearly define roles and responsibilities. Figure out what type of company you want to be. Open the lines of communication. Slow the amount of strategic/visionary changes and let your folks run with it.

No, I would not recommend this company to a friend

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3 people found this helpful  

Great mission. Lousy vision.

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time

ProsThe people are some of the smartest and funniest people I've ever met. Very committed to the job.

ConsVery top heavy. Lousy management. No clear strategic vision. No transparency. Misogyny runs rampant. Employees not valued.

Advice to Senior ManagementHire or develop good management talent. Too often, managers are sharing information inappropriately with subordinates. Managers also play favorites with subordinates who are also friends. There is too much of this going on there, so, those who aren't friends with their managers get the short straw.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Great if you are an executive....

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time for more than a year

ProsGood experience, I don't do a lot and I get my personal things done.

ConsBad pay,I basically am a high paid nanny, maid.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Mixed

Anonymous Employee (Former Employee)

I worked at Press Ganey

ProsWas a small company with a tremendous focus on patient/ employee/ physician satisfaction metrics, measurement, reporting, and helping clients scientifically understand their feedback and how to use it to improve.

ConsTurned focus away from measurement; multiple clients and employees have left and continue to search for a company that truly focuses on accurate reporting of experiences. Several new management teams have come in and thrown the company off the rails. So many good people left, and continue to leave.

Advice to Senior ManagementGo back to your roots - return to your core business.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Disapointing

Anonymous Employee (Current Employee)

I have been working at Press Ganey full-time

ProsBenefits, hours flexibility.Able to work remotely.

ConsLack of leadership. Cut throat, cold working environment.

Advice to Senior ManagementBe Human.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Unappreciated

Anonymous Employee (Former Employee)

I worked at Press Ganey full-time for more than 3 years

ProsCo-workers are wonderful; lower-level employees really know what teamwork means...

ConsSenior leadership seems so removed from those employees at the bottom.

No, I would not recommend this company to a friend

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3 people found this helpful  

Was a great company to work for

Anonymous Employee (Current Employee)

I have been working at Press Ganey

ProsStill has some great people doing some good things.

ConsVery little incentive to work hard here unless you are one of the chosen few. The leadership has tried blaming previous leadership and made drastic changes but they continue to lose quality people and try to replace them with "resources".

Advice to Senior ManagementDon't just listen but actually make changes. It might be too late.

No, I would not recommend this company to a friend

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4 people found this helpful  

Strong on cultural commitment thru Sr. Management not dedicated to employees or improving product reliability

Operations (Current Employee)
South Bend, IN (US)

I have been working at Press Ganey full-time for more than 10 years

ProsThe organization is a highly influential industry competitor, and directly helps the South Bend community with a cultural commitment and focus that is unsurpassed. This is a direct result of operational efforts to improve brand reliability.

ConsSr. Management overlooks the leadership qualities and capabilities in employees and prefers to bring in outside leadership rather than provide opportunities for internal staffers. More importantly, leadership is quick to downgrade top executives in favor of outside management as a result of an ineffective belief that such tactics might improve the organization's diminishing credibility in their industry. For instance, replacing the COO was a horrible and damaging business decision. The organization's "good 'ol boy" mentality is the only reason the previous COO was not terminated - it was obvious that operations was failing under inneffective leadership sowed with distrust, and misalignment to clearly established company goals and values - but instead a new COO was brought in (instead of brought up from internally) to "fix" the damages, and the previous COO was promoted to President of Operations.

Prospective employees are shown smoke and mirrors to establish that the organization cares for its employees with a deep commitment and likewise is extremely customer focused to the point that clients always talk to a live person when they call the company rather than talk to an automation system. On the surface this seems like the perfect type of company to work for - family centric, employee driven, customer focused - except - behind the smoke and mirrors is a close-minded, distrustful, stagnant, and transactional autocratic leadership where leaders rule by fear and consequences.

Employees cannot express concerns with leadership without fear of serious reprecussions including immediate termination, which is just another fear tactic to help ensure that internal operations runs smoothly and successfully.

Advice to Senior ManagementTrust in your own employees and cease the practice of bringing in outside leadership as a perceived solution at solving inefficiencies in management - especially when you've tried and failed at bringing in multiple outside leadership multiple times in a short period of time, none of which has been effective!

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Press Ganey reviews and ratings - including employee satisfaction and approval ratings for Press Ganey CEO Patrick T. Ryan. All 15 reviews are posted anonymously by Press Ganey employees.