Regions Financial

  www.regions.com
  www.regions.com

Regions Financial Reviews

Updated 4 October 2014
Updated 4 October 2014
390 Reviews
3.3
390 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Regions Financial President, CEO, and Director O. B. Grayson Hall Jr.
O. B. Grayson Hall Jr.
171 Ratings

Review Highlights

Pros
  • Good work/life balance - manager gave me free paid (non-vacation) day off to allow me to move (in 20 reviews)

  • Easy to advance in company, semi-national company (not a small town bank), good benefits (in 28 reviews)


Cons
  • Middle management is afraid to ask what the specific goals of upper management are (in 22 reviews)

  • They push sales so hard that you're no longer focused on customer service (in 12 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1.  

    Lackluster at best

    Current Employee - Anonymous Employee in Birmingham, AL (US)
    Current Employee - Anonymous Employee in Birmingham, AL (US)

    I have been working at Regions Financial full-time (more than 3 years)

    Pros

    ...next question. Do not apply for the contact center, very political.

    Cons

    Career development is based soley on who you connect with in the company, instead of raw talent and proven results.

    Advice to ManagementAdvice

    Develop your employees. Create a career development plan from the fisrt week of hire and document their success.

  2.  

    Company treats its IT department like personal assistants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desktop Support Representative in Birmingham, AL (US)
    Current Employee - Desktop Support Representative in Birmingham, AL (US)

    I have been working at Regions Financial full-time (more than an year)

    Pros

    Regions, being a bank, has money, so they can afford to entice you with a fat chunk of cheddar. You'll be all excited, oh, this is the job I've been looking for, they can pay well and they talk about "work/life balance" so maybe I finally have arrived. Unfortunately this is a company of the most entitled people you will ever meet in your life. The goal at Regions is TRY TO GET SOMEONE ELSE TO DO IT.

    Cons

    Regions has no problem breaking laws asking its employees to work on their own time and travel uncompensated. If you work in IT, good luck.

    The company treats its IT department like its own personal whipping boy when they want to vent. You are the defacto complaint line for the entire company. People will call you because they are too lazy to read emails, messages, alerts, warnings, or to do the simplest of web searches. They will call you because they don't want to follow the rules that everyone in the company has to deal with. They will tell you how important they are and hence why you should move mountains for them even though they called 5 minutes before a meeting.

    If you need help with something, don't hold your breath. Most of the people above you have spent their careers with the company learning how to avoid responsibility or having to talk to other human beings. They will pretend you don't exist. They will tell you flat out to "go away". They are the worst of the worst.

    The phone queue system is a joke. The veterans know how to abuse the system and will spend their day skipping phone calls which you will end up taking. Those employes who are the favorites of the micro-managing horrible attitude supervisors will get away with everything. Picture the worst manager you ever had in that high school retail job, now triple that and you're about halfway to the way these people treat their staff. Hope you like having the minutes counted that you're taking a pee, because they will.

    Advice to ManagementAdvice

    Actually adhere to the crap you peddle. "Work / Life Balance"? Yeah right! It's hard to have your own life when you spend the rest of the day you aren't at work stressing out because you're going to have to go back. Why don't you hire supervisors who actually know things and can speak to people like HUMAN BEINGS instead of just slavedrivers whose job it is to make sure no one spends a second getting paid that they might not be fixing something or doing busywork.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    High pressure sales and pay disparity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Team Leader in Memphis, TN (US)
    Current Employee - Branch Team Leader in Memphis, TN (US)

    I have been working at Regions Financial full-time (more than 3 years)

    Pros

    -Regular Hours
    -Decent training to set you up for a better job
    -Decent Benefits

    Cons

    -Large pay disparity with overlapping salaries. I was promoted to assistant manager after 2 years of hard work and great sales numbers. I got in to my branch to find out that the associate I'd be managing, who was a fresh hire with no sales experience, was making more than me. I left the position and my replacement, who was an outside hire, was making 15k more than I was.
    -Priority for outside hires. Don't expect to move up with this company - if they can hire from outside they will. They will also pay them a lot more than an internal promotion.
    -If you don't hit sales goals you get punished with multiple "call nights" each week. We call these detention because they keep you after work for an hour or two to cold call people who are tired and just getting home from work.
    -If you do hit your goal you get punished. The branch goals are increased and the amount of credit you get for each product you sell is decreased.
    -Goals are not scaled by branch traffic. If you get stuck in a slow branch you will get no bonus and have no opportunity to advance. Advancement is based primarily on the number of checking accounts you open. You can have a branch where each associate sees 20 customers a day and a branch where they each see one customer a day - they have the same goal. Management tells you to make up the difference by cold calling. The people that do the least amount of work (they get to sit and clerk products all day long) get the most in bonuses. Nobody lasts in the slow branches because of the stress. You get constant criticism and are belittled because your numbers are not the same as a busy branch.

    Advice to ManagementAdvice

    Promote from within and pay what you would an outside hire! It is insulting to pay as much to internal promotions. Sales and retention will increase with happy associates. You don't need to raise goals every time someone hits them. I know it sucks to have to pay bonuses, but realize that you're paying them because this person made you money (a lot more than the small percentage you're paying in bonus). Something is wrong when your #1 CSM in the company can't keep associates more than a few months. There are constant reports of verbal abuse that need to be handled. Look at the top performing companies in the US - the forward thinking google type companies. They're not doing it by abusing their associates - they just figured out that fair pay and treating people right goes a long way.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    *Company wants something for nothing*

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Natchez, MS (US)
    Former Employee - Teller in Natchez, MS (US)

    I worked at Regions Financial part-time (more than an year)

    Pros

    Gives you customer service experience.

    Cons

    As a teller, you will make $50 a day. When you begin, you will have to wait a month to get paid. You will have to go out of town to the headquarters three different times.

    This job is very micromanaged. The head teller is a Nazi. She is always looking over your shoulder, ready for you to mess up, so she can write you up. From the date you get written up, you have to wait a whole year before applying for a better position. It is very easy to get written up.
    You will have about a 150 plus transactions a day. There will be many times that you will be shorthanded because of vacation, sickness, etc. The day after Christmas, there were only two tellers working!

    And they got upset, when I was over a dollar! They chastised me over a dollar. They expect you and the head teller to look for it, when you are trying to get out the door.

    What tops it off, the bank will not even give their employees a bonus. They will NOT even give their tellers a $100 to show us some appreciation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Worst Experience (For me, at least)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Montgomery, AL (US)
    Former Employee - Teller in Montgomery, AL (US)

    I worked at Regions Financial full-time (less than an year)

    Pros

    Good Benefits, closed on all nationally recognized holidays, the pay (if you don't have a family and no real bills to pay, such as credit card debts, student loans,etc. If you live in an apartment, by yourself, with only the cable, power and water bills to pay, then the pay is pretty decent. Other wise, it would be a con). That's pretty much it.

    Cons

    Management, coworkers, RUDE customers, the pressure and stress of getting a customer to get a credit card or loan, etc. Management and coworkers alike treated me like crap for some reason ( I was told it was because they were jealous, but I don't know why they would be jealous of me). Basically, you have to be friends with the management (at the particular branch I worked at) in order for them to treat you with respect. I came to work TO work, not to make friends. The training process was too short. 1 week of reading a whole bunch of crap, and the other week was training at your branch before they just throw you to the wolves.

    Advice to ManagementAdvice

    Treat all employees with respect, not just the ones you're "friends" with. Make the training process at a branch at least 1 month to ensure that a new hire will have everything down pact. Oh, and stop stealing money (oh yes, most of the management and 1 employee got fired for stealing money at the branch I worked at. One of them even stole a check from my work area and tried to say I had it or lost it)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    I thought I had a career opportunity with a wonderful company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regions Financial full-time (more than an year)

    Pros

    I enjoyed working day shift.

    Cons

    High turnover rate! I was terminated for using an earned "evergreen day".

    Advice to ManagementAdvice

    Have consideration for people who are there to earn a living, I have lost my home, my car, my income because of using my evergreen day...I'm sorry I thought it was earned...

    Doesn't Recommend
    No opinion of CEO
  8. 2 people found this helpful  

    Miserable work environment!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Regions Financial full-time (more than 5 years)

    Pros

    Starting base salary is reasonable and benefits are reasonable, some great staff working at the branch level

    Cons

    First they get you into the company thinking it's wonderful because the mission statement and vision are all about "Doing the right thing" and "Enjoying your life" etc. You soon realize that is not what you signed up for. At least in the Texas Market that's how it is. I can't speak for our more saturated regions where they have tons of advertisments and walk in traffic. It does seem those employees seem to be happier. In Texas they give you the same goals as other states and expect you to figure out how to bring in business yourself. From Head Teller, ABM and BM they want you out of the branch cold calling and constantly making sales calls. Upper Management manages by intimidation and are completely unproffessional. Even when goals are met or exceeded there is never any appreciation. Expect to pat yourself on the back. People that continually meet goals are still treated the same as employees who do not. So where is the motivation in that? They have an annual survey that goes out to all employees and a couple years ago it tanked and upper management had to come up with an action plan. Now they practically intimidate employees and trick them into thinking the survey is just about their immediate branch and nothing about upper management so the ratings will get better. They are over the top nice the week prior and pressure each employee about scoring it "fairly and not off emotions" and then afterwards it all goes back to the same thing. The way it's set up it's not really confidential so employees worry about scoring too low even when they want to. I've worked here for several years and have seen rediculous turn around that I have never seen at any other financial institution. Yet managment doesn't bat an eye or try to figure out what is causing the mass exodus of their employees. If they were smart corporate would call past employees and find out what is going on. The incentive plans grow harder and harder to meet with your payout growing smaller. I understand that is everywhere because of the economy but at Regions it's beyond sad. I sadly had an employee on my staff who was working harder each year and getting better but was paid less each year that she worked here because the annual raises didn't compete with the lessening incentive plan. I can't think of a single employee that works at Regions bank in Texas that enjoys their job... and that is just plain sad. Some stay because they don't like change and some stay because they are nervous about the economy... but most just leave as soon as they can and if they arent gone now they are always looking for other opportunities. I've stayed too long out of personal reasons but have recently decided those reasons are not worth the stress this company puts into my life. With the backing this company has it had the potential to be better and be a great company. With the upper management they have in place that will never happen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Working Hard = Nothing, Popularity = Everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regions Financial full-time

    Pros

    The company overall has good standards and seem to want to treat their employees well.

    Cons

    The area that I work in do not seem to care about the efforts employees put in. They have their favorites and those favorites are going to be the ones promoted. The pay is good if you are one of their favorites, if not, don't expect to be paid much more than the minimum.

    Advice to ManagementAdvice

    I would give my advice if I thought they would care to hear, but I know they don't.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Bad morale and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Regions Financial full-time (more than an year)

    Pros

    Learned valuable info from mid-level member of the team.

    Cons

    Poor management. Management not concerned with employees' thoughts or opinions

    Advice to ManagementAdvice

    Care about your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    The worst job ever!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Madison, AL (US)
    Former Employee - Teller in Madison, AL (US)

    I worked at Regions Financial full-time (more than an year)

    Pros

    paid holidays and off on weekends

    Cons

    expensive health coverage, terrible management, unrealistic goals, selling products you wouldn't recommend to family/friends

    Advice to ManagementAdvice

    Be sincere when it comes to meeting customer's needs. If you are setting goals for tellers and other platform associates, make sure that you are setting great examples of ways to better customer service. Don't take your stress out on you team. Be apart of your team! Show your employees that you truly value them and appreciate their hard work. Corporate needs to hire better managers, assistant managers, and head tellers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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