Royal Bank of Scotland Reviews

Updated 28 October 2014
Updated 28 October 2014
738 Reviews
3.1
738 Reviews
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Royal Bank of Scotland Group Chief Executive Ross McEwan
Ross McEwan
72 Ratings

Review Highlights

Pros
  • Work-life balance is fair and constant monitoring of your growth as an individual here (in 186 reviews)

  • I found the work environment to be very friendly and encouraging (in 41 reviews)


Cons
  • Work life balance is pathetic for some departments (in 18 reviews)

  • Commute, Poorly managed areas and senior management constantly change gears (in 29 reviews)

More Highlights

261 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    PMO Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - PMO Manager in London, England
    Former Employee - PMO Manager in London, England

    I worked at Royal Bank of Scotland as a contractor (more than an year)

    Pros

    Friendly colleagues. Relaxed working environment

    Cons

    Lack of leadership. Little vision of true management skills.

    Advice to ManagementAdvice

    Employ professional leaders that know how to manage programmes

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Big global organisation

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Bank of Scotland full-time (more than 3 years)

    Pros

    Supporting colleagues, various opportunities for internal transfer

    Cons

    Slow system and high numbers of management layers

  3.  

    Great, resilient people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Audit Manager in London, England
    Former Employee - Senior Audit Manager in London, England

    I worked at Royal Bank of Scotland full-time (more than 3 years)

    Pros

    Filled with great and resilient people trying to sort out the world's greatest mess

    Cons

    Too much politics, and your friends hate you for working there

    Advice to ManagementAdvice

    Make this a good place to work again

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great experience and Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in Manchester, England
    Current Employee - Customer Service Advisor in Manchester, England

    I have been working at Royal Bank of Scotland full-time (more than 8 years)

    Pros

    Good atmosphere and team work

    Cons

    Not very easy for career progression

    Advice to ManagementAdvice

    Should have more in house or more training in the banking industry and more emphasis on employee training.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Must try harder with customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Glasgow, Scotland
    Current Employee - Operations Manager in Glasgow, Scotland

    I have been working at Royal Bank of Scotland full-time (more than 8 years)

    Pros

    Good People
    Decent working environment
    Flexible arrangements if required

    Cons

    Not enough customer focus (despite our "values")

    Advice to ManagementAdvice

    Only actions will reinvigorate both the workplace and employees. The cessation of teaser rates is fine in principle, but when products are inherently unfavourable, this only compounds staff frustrations and customer indifference.

    Staff perks are great. In some cases too good so some staff are coasting towards retirement without the drive needed to change the culture. Survival is an art form practised by many...

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Things will never really change until the culture does

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Consultant in Edinburgh, Scotland
    Former Employee - Human Resources Consultant in Edinburgh, Scotland

    I worked at Royal Bank of Scotland as a contractor (more than an year)

    Pros

    Everything except the culture - salary, opportunities, working environment are all great

    Cons

    There is a lack of a culture of respect, that permeates the whole organisation and a legacy from Goodwin's time. There have been efforts to change it, but it's slow progress.

    Advice to ManagementAdvice

    Until there is a change of significance at the top, and installation of managerial culture that truly values employees rather than paying lip service to employee engagement initiatives I don't see anything changing. 4 big changes I'd make:

    Make managers accountable for managing their people (for clarity, that doesn't mean senior/middle managers bullying junior managers to make decisions that long term are more damaging to the business - but building genuine leadership capability)

    Change the language of the business - if you want to change the culture then the values initiatives you spend an obscene amount of money on need to become part of the corporate everyday language. If you can't refer to it and point to it in your every day activities, then RBS is not living the values. And stop referring to people as human capital. Your employees are not the human capital of RBS... they ARE RBS.

    Start realising that when you refer to customer, that also means your employees.... most of whom actually are your customers - that might help the reframing of the 'respect' agenda

    Everyone understands that with the contraction of the business this means a reduction in jobs across the Group - but start involving senior HR support (with more clout than simply agreeing with the accountants view of how the business should be run) in decisions involving major people changes. I've witnessed major change programmes, including of HR, being run by those seen as operational senior change agents but with no understanding of the long term people/engagement of loss of intellectual capital impact on the business long term. This isn't going to leave you fit for the future, and likely to cost you more long term.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Nice environment, inefficient leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Royal Bank of Scotland full-time (more than an year)

    Pros

    - Smart and friendly co-workers. Laid-back atmosphere compared to other competitors in the industry which contributes to decent work-life balance. Some opportunity for independence.

    Cons

    -This place isn't suitable for ambitious person - absence of environment that fosters progress and advancement, as they would most likely satisfy on status quo.
    - Rigid organisation makes promotion a rare thing. Too much middle-management practically contributing nothing to company.

    Advice to ManagementAdvice

    - Needs to display real managerial skills when it comes to larger projects.
    - Stop relying on outdated technologies.
    - Invest in people - give rewards and promotions for good work. The middle management (which is filling the gap between newbies and seniors) are overly conservative - someone needs to bring fresh ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    equity derivatives sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Sales in London, England
    Former Employee - Vice President Sales in London, England

    I worked at Royal Bank of Scotland full-time (more than 3 years)

    Pros

    good working hours
    1h30 lunch breaks
    8 to 18 (sales)
    good vacations

    Cons

    total lack of direction
    middle management has no idea where business is going

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Demoralising

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Bank of Scotland full-time (more than 3 years)

    Pros

    Has recently made the effort to recognise and retain talented staff.

    Cons

    Demoralising when everyone around you is being fired. The office culture is fairly stuffy with no social interaction.

    Advice to ManagementAdvice

    The constant restructuring and change of senior management is unsettling.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    A company with good work life balance and opportunities but clogged with governance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in London, England
    Former Employee - Analyst in London, England

    I worked at Royal Bank of Scotland as a contractor (more than 3 years)

    Pros

    You will find plenty of nice, bright people, the vast majority of whom have the right compass. Company values good on equality, an inclusive place to work for everyone. Training of staff at a good standard. Good work-life balance. Company trying extremely hard to improve and resolve the problems that led to the bail-out. Client servicing people truly excellent. Easy to gain career-boosting experience and opportunities on v large programmes.

    Cons

    If you work in Tech then expect outdated technology alongside the newer stuff so expect workarounds , if you work on programmes you may find email inboxes and calendars often overcommitted making it harder to deliver. You can find yourself a laid back niche if you want to, but on large programmes can find yourself accountable for more than you are completely comfortable with and making lots of presentations to each other. Proactivity in short supply...

    Advice to ManagementAdvice

    Consider how to better govern large programmes and how RBS can know itself better, so people on the ground can get on with the productive stuff. Get to the core of old technology and replace it, no matter how painful. 'Fess up to the problems but with real solutions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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