SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated 7 December 2014
Updated 7 December 2014
375 Reviews
2.2
375 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

127 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Poor employee satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Nothing I can think of

    Cons

    Unfair advancement, its all about prefences

    Advice to ManagementAdvice

    Be more transparente in the process

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    no opportunities, waste of time, low payment only if its a really really must!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent, Technical Support in Budapest (Hungary)
    Current Employee - Customer Service Agent, Technical Support in Budapest (Hungary)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Colleagues are nice, couple of years ago they actually had events on multiple occasions ...not anymore tho

    Cons

    -zero chance to advance
    -the offices is way to small for the amount of people they have on square meter
    -management doesn't care about the Clients or Employees, you can die in the corner just hit the target so THEY get their bonus
    -management is unprofessional, people advance with friendship not with actual skill
    -there are people there who work at higher ranks and don't actually know how to work in the system
    -no events
    - it's like a sinking ship

    Advice to ManagementAdvice

    find a new office, get rid of the buddy system and kick half of the managers and supervises

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    If you need a first job. Only.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent, Technical Support in Amsterdam (Netherlands)
    Current Employee - Customer Service Agent, Technical Support in Amsterdam (Netherlands)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Unlimited travel in the Netherlands.
    Very good training.
    If you have a decent middle manager that cares about what is going on, and can shield you from unnecessary pressure, it is not a bad place to work for a while.

    Cons

    Few opportunities for advancement: middle managers are often not chosen for performance but nepotism and sycophancy.
    If a middle manager is toxic (personnel and drug abuse) action from high level management is unlikely to happen: your only recourse is to leave or change departments.
    Promises of improvement in workload from higher management are just that.
    High pressure on teams to provide extra results for the customer at any costs... that the customer does not want or is aware of. The focus on quantity not quality. Leads to lost accounts.
    Pay peanuts, hire monkeys. They will try to rob you of salary increases with dirty tricks.

    Advice to ManagementAdvice

    Stop promoting the toadies to positions of authority. Check what all employees are telling you.
    Start living to our own purported standards of conduct..

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Horrid place to work! If you do not sell you are always in trouble and you constantly get written up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Malvern, AR (US)
    Former Employee - Customer Service Representative in Malvern, AR (US)

    I worked at SYKES full-time (more than an year)

    Pros

    Coworkers are the only good thing about the job. They will work with you if you are going to school on your hours.

    Cons

    Having to lie about services. How awesome and blazing things are with the home products.

    Advice to ManagementAdvice

    Don't make people force sell. Some are better at other things. If you have good sellers leave up to them to do the lying.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Straight Ghetto, Unprofessional. If you like feeling unsafe at work then this may be the place for you!!!!!

    Current Employee - Customer Service Representative in Fayetteville, NC (US)
    Current Employee - Customer Service Representative in Fayetteville, NC (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    I wish there were some Pros to list for this employer. If you are only looking for a paycheck and do not have standards than by all means please work here.

    Cons

    Loud, rude representatives, they curse on the floor and customers are able to hear what is being said. There were almost two fights. No professionalism from reps or management. Poor attendance policy, will not accept doctors notes from being out of work unless on there"letter head". The do not care about their employers, only about the money they make from AT&T. Poor benefits, personal growth and compensation. Was not able to see my pay stub for 3 months after hire date. They are not organized and do not care. If you want to work for AT&T my recommendation is to apply there and not this ghetto reject. So ghetto you do not feel safe in the workplace. The only reason you received one star is because I could not submit my review without giving you that one. You do not deserve that one.

    Advice to ManagementAdvice

    Monitor the reps and management staff you hire. Customers are able to hear very well when on a call. You lack professionalism, work ethics, courtesy, and respect. That show you care starts with you reps who pass it on to the customer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    TERRIBLE!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Amherst, NY (US)
    Current Employee - Anonymous Employee in Amherst, NY (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    None- terrible employee culture and environment= hostile

    Cons

    EVERYTHING!! lack of professional management, completely disrespected employees, never more than a number of calls - and never valued for work provided.

    Advice to ManagementAdvice

    Invest in employees and Treat them like actual human beings..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Only work here for a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    It provides a paycheck every two weeks

    Cons

    Stressful and very very unprofessional. Constantly someone is standing over you with criticism. Many threats of being written up if metrics are not met.

    Advice to ManagementAdvice

    Work on people skills and improve training

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Good Luck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lakeland, FL (US)
    Former Employee - Anonymous Employee in Lakeland, FL (US)

    I worked at SYKES full-time (more than an year)

    Pros

    I actually thought it would be a better experience working the US site rather than one of the outsourced locations. That was a huge mistake.

    Cons

    Company events that focus more on drinking by and with upper management. Very bad pay for position working in. To many double standards or no standards at all. Management contradicts each other in front of employees and then wonders why the performance is so bad. Duh!! No one knows what to expect. Favoritism runs rampant. Fraud is okay but being absent is not. As long as agents sell, the rest of their performance apparently doesn't matter. There is so much more than can be said, but does anyone really listen anyway? I doubt it.

    Advice to ManagementAdvice

    As long as the current management is in place at the Lakeland II site, I don't think they have a prayer of getting any better. You have AMs that suggest to take away agent sales commission if the WTR is not met, you have others in management that don't know what's really happening in their own site. Rather than fixing a problem, they just move it around to look like it was fixed. Site management is stuck on doing a dog-and-pony show for clients and other senior Sykes management to attempt to paint a rosy picture when the fact is the site is a disaster in management. Promotions are almost non-existent for people that can make it better, they would rather put their friends in the position and then protect them. To be honest I'm surprised the client (AT&T) has not pulled their business, unless they've had such a smoke screen blown in their face too. I have no opinion of the CEO but if I was him, I'd be embarrassed with the Lakeland II site management and performance. The site can be so much better but not with current management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    its a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rep in Bardstown, KY (US)
    Former Employee - Rep in Bardstown, KY (US)

    I worked at SYKES full-time (more than an year)

    Pros

    THERE ARE NO PROS TO THIS JOB

    Cons

    terrible, awful, a joke, underpaid

    Advice to ManagementAdvice

    young and unprofessional

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Terrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    There are no pros to this job.

    Cons

    This is a thankless job. Dealing with people and there horrible attitudes is no fun especially if you are not a people person.

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