SYKES
2.6 of 5 253 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.6 253 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
72 Employee Reviews Back to all reviews
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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
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  • No Opinion of CEO

 

Worst job ever

Team Manager (Former Employee)
Greenwood, SC (US)

I worked at SYKES full-time for more than a year

ProsIt paid the bills.

ConsPoor management from the top down. Everything was horrible. No consistency and very ineffective policies.

Advice to Senior ManagementListen to suggestions from employees.

No, I would not recommend this company to a friend

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Poor operations. No clear direction. Alpine operations & Sykes still operating as two not one.

Anonymous Employee (Former Employee)

I worked at SYKES full-time for more than 5 years

ProsThere are no pros that i believe can be shared about this former employer.

ConsTwo years after the Alpine buy-out there is still uncertainty about who is running who. Too many Execs with lack of operation skills. Very ho-hum. Time wasted on non-essential reports 'that have always been done'.

Advice to Senior ManagementAdjust focus for true operations and not the flavor identified by who is in charge. Stronger Strategic involvement from the Board is needed.

– I'm optimistic about the outlook for this company

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Worst Managment Practices I have ever seen

Anonymous Employee (Former Employee)

I worked at SYKES

ProsSteady pay check, Accurate pay check, Timely pay check, Publically traded company, Global company, Always hiring, They have been around awhile.

ConsAlpine Access has created a dog eat dog environment where good people are held back because of the insecurities of others. Before Alpine Access was acquired the company valued good talent and rewarded tenure, longevity, and skills. After Alpine Access people are asked to do thing underhandedly to promote the Kingdoms that they are trying to build. This mentality is quickly rotting the core of the organization.

Advice to Senior ManagementWorry less about building your kingdom and more about promoting the business in the best way possible.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Hired full time, gets 5 hours a week

Call Center Representative (Former Employee)
Lakeland, FL (US)

I worked at SYKES full-time for less than a year

ProsThe pay was decent.

ConsNot with five hours a week! Our section was slow, so they sent people home everyday after an hour or so of work. I was hired under the impression I would work full time. Management picks favorites, there was no upwards mobility, and the attitudes from managers were horrible.

Advice to Senior ManagementConsider your attitudes. You cut peoples hours from forty to ten or less a week with no regard and no [ay, and wonder why turn over is so high.

– I'm not optimistic about the outlook for this company

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Worst company in Florida

Team Manager (Current Employee)

I have been working at SYKES full-time for more than a year

ProsCompany would hire anyone , & some of the workers are great people to become friends

ConsCompany is not properly trained on what to do , High turn over rate , poor pay with only 1 raise until 2016 unless promotion , promotions are based off who you know all management know each other from previous employer or an sexual relationship , very unprofessional , bad look in Polk county everyone talks about how bad you job it and renamed it to Club Sykes because the way the people dress , company will soon loose contract with AT&T & Others companies because of the bad representation

Advice to Senior ManagementAll management at Sykes needs to be replaced and hired again not site director , 3 to 4 site directors in less than 2 years that's a bad look maybe all management under site director is the question. Good luck to everyone at the company now please look for another job before it's to late

– I'm not optimistic about the outlook for this company

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It's a call center, and that's not a good thing.

Customer Service Representative (Current Employee)
Lakeland, FL (US)

I have been working at SYKES full-time for less than a year

ProsThe pay is $9.50 per hour, which is above minimum wage, and it's a full time job so I qualify for benefits.

ConsIt's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic. My supervisor slandered me, and when I reported it to HR they mocked me and laughed me out of the room.

Advice to Senior ManagementBe more careful about who you promote to positions of power. Pay special attention to people in HR and the training department.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Stressful...

Anonymous Employee (Former Employee)

I worked at SYKES

ProsYou have some great co-workers and make some awesome friends! Free SiriusXM radio subscription in you car and internet is cool.

ConsI worked in lakeland 1, in the SiriusXM department... The management was horrible, she had already drove 3 other contracts into the ground, doesn't care about employees or customers, just money. Stressful sales calls, you call the same customers over and over again until they subscribe or DNC, you get written up for not making enough sales (even if most your calls were voicemails or reschedules), forgetting to say recording statement, or other stupid stuff... They tell you in training it's easy to make sales and get commission, but they LIE! You only get the extra cash if you make every sale perfect and without flaw. Not worth it.

Advice to Senior ManagementCare about your employees and your customers just as much, if not more than you bank accounts, their the ones that make money the money possible.

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They lied to get me to work for them

Pearson Support (Former Employee)
Denver, CO (US)

I worked at SYKES full-time for less than a year

ProsMy trainer was a nice person.

ConsPoor pay, back to back calls, dishonesty. When I was hired (two months ago) I was told the job had no end date. This was reiterated throughout the month of training. Out of the blue last week we're told they are letting go of 2/3rds of the people they hired due to call volume slowing down. A little notice so I could at least look for something else would've been nice. They send an email saying 'As you were told during hire, this position is temporary', except we were actually told the opposite of that. Thanks for the waste of time sykes. Also, so far as I know I did nothing wrong. I was never written up or coached, I was told I was doing a good job if I asked. A good portion of the time the customers called up frustrated, me being the 3rd person they'd spoken with that day, and I was able to resolve their issues quickly and get them to smile.

Advice to Senior ManagementHire people with ethics and morals to run the company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sucks

Anonymous Employee (Current Employee)

I have been working at SYKES

ProsA paycheck every 2 weeks. Good job to hold you over until the next better one comes along

ConsThe pay is not competitive .. Promotions are biased and improperly trained... Somehow they don't pay for all your days and management doesn't seem to know how or why but then takes their precious time to get your money. I didn't get my 6 month raise due to them starting off at wrong hourly rate ..

Advice to Senior ManagementGet it together properly train people.. Better competitive pay and definite raises.

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Aka Alpine Access

Customer Service Representative (Former Employee)
Raleigh, NC (US)

I worked at SYKES full-time for more than a year

ProsWork from home that's all.

ConsNot paid for tech issues experienced with the equipment the company provides, micromanaged to the fullest extent. Negative quality scores that are really based on the company and not your service provided are counted against you even when customers specify it's not about you. Management/Team Leaders are liars and half the time have no intelligent answers to solve your problems nor the problems of the customers. Your quality rating scores are altered by the company to make you look bad when you ask too many questions that they can't answer to set you up for termination.

Advice to Senior ManagementOrganize the company, recognize and appreciate quality employees, stick to your policies and don't apply them only to the companies advantage. In other words get your sh together!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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