SYKES

www.sykes.com

SYKES Reviews

Updated 16 January 2015
Updated 16 January 2015
396 Reviews
2.3
396 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
211 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

132 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    If you are thinking about a possible opportunity here - DON"T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL (US)
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL (US)

    I have been working at SYKES full-time (more than an year)

    Pros

    The building is new and very nice
     (Lakeland II)

    Cons

    Management is AWFUL, there is drug use on site,very unprofessional, fraud, drama, high school all over again, their attrition is awful, its a wonder that the place is still standing.
     (Lakeland II)

    Advice to ManagementAdvice

    Burn it to the GROUND - ! If you want quality work - hire quality people and PAY THEM what they are worth.
     (Lakeland II)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    We all wanted Out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center for Ally Bank in Tampa, FL (US)
    Former Employee - Call Center for Ally Bank in Tampa, FL (US)

    I worked at SYKES

    Pros

    Sykes will probably hire you. They have few standards and need bodies to replace those that leave constantly.

    Cons

    Low pay
    Negative atmosphere
    No room for growth
    Everyone is looking for a different job because one mistake and they threaten to fire you. Very low pay for extreme responsibilities . Very stressful environment .

    Advice to ManagementAdvice

    Higher pay
    Realistic Pay increases for good work
    You are working with human beings treat them better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Not a very straightforward company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL (US)
    Current Employee - Customer Service Representative in Lakeland, FL (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    The company is pretty good in terms of how they train you and the level of customer service you are trained to offer is great. The concepts behind the training and how you are taught to ho above and beyond each customer is something I admire.

    Cons

    Once you actually hit the floor you realize that things might not be so professional. Employees date each other, the people who are supposed to be supervising and providing assistance are often nowhere to be found especially at night. You walk in and someone is sitting at your desk. During the hiring process you are told you make 9.50/hr and once you hit the floor you are paid 10.00/hr and also are able to earn the incentive at that point. During training we were also told that we will qualify for holiday pay. Once you hit the floor you are told that you don't start making 10/hr or get paid for overtime or get paid for working on holidays until you've been there not just after 6 months but after their random 6 month cycle catches up. So you could be there for 1.5 yrs and still are being compensated as if you're still in training.

    Advice to ManagementAdvice

    The company has a high turnover rate because it does not pay enough. They train you to provide excellent quality customer service to customers and set high standards for employees to meet. However employees are not going to settle for being paid little or nothing for excellent quality work. There are a lot of people within the company who love what they do, but simply cannot stay because they have bills to pay.
    For someone who is trying to save and build a future for themselves, there simply is no room for that here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Customer Services Reps

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Allentown, PA (US)
    Current Employee - Customer Service Representative in Allentown, PA (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    It's a job, in an economy that has very few.

    Cons

    So many. Very low pay. Cheap company. Rules set up, but no one follows them. Computers don't work at least half the time. Boring. Poor training. No paid holidays. Beneifts are a joke. Dirty environment.

    Advice to ManagementAdvice

    Step up! Look at what's going on around you!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Awful, If I could go back in time I would've never applied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    There are no pros for working at Sykes in Kingstree, SC.

    Cons

    Everything, my last team manager sent an email to my whole team stating that I was being fired, & nothing happened to him. He was not professional and should have been suspended for what he's done, all I know is that Sykes in Kingstree happens to be a very toxic & unprofessional work environment.

    Advice to ManagementAdvice

    Needs new manaement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Poor employee satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Nothing I can think of

    Cons

    Unfair advancement, its all about prefences

    Advice to ManagementAdvice

    Be more transparente in the process

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    no opportunities, waste of time, low payment only if its a really really must!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent, Technical Support in Budapest (Hungary)
    Current Employee - Customer Service Agent, Technical Support in Budapest (Hungary)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Colleagues are nice, couple of years ago they actually had events on multiple occasions ...not anymore tho

    Cons

    -zero chance to advance
    -the offices is way to small for the amount of people they have on square meter
    -management doesn't care about the Clients or Employees, you can die in the corner just hit the target so THEY get their bonus
    -management is unprofessional, people advance with friendship not with actual skill
    -there are people there who work at higher ranks and don't actually know how to work in the system
    -no events
    - it's like a sinking ship

    Advice to ManagementAdvice

    find a new office, get rid of the buddy system and kick half of the managers and supervises

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Horrid place to work! If you do not sell you are always in trouble and you constantly get written up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Malvern, AR (US)
    Former Employee - Customer Service Representative in Malvern, AR (US)

    I worked at SYKES full-time (more than an year)

    Pros

    Coworkers are the only good thing about the job. They will work with you if you are going to school on your hours.

    Cons

    Having to lie about services. How awesome and blazing things are with the home products.

    Advice to ManagementAdvice

    Don't make people force sell. Some are better at other things. If you have good sellers leave up to them to do the lying.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    If you need a first job. Only.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent, Technical Support in Amsterdam (Netherlands)
    Current Employee - Customer Service Agent, Technical Support in Amsterdam (Netherlands)

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Unlimited travel in the Netherlands.
    Very good training.
    If you have a decent middle manager that cares about what is going on, and can shield you from unnecessary pressure, it is not a bad place to work for a while.

    Cons

    Few opportunities for advancement: middle managers are often not chosen for performance but nepotism and sycophancy.
    If a middle manager is toxic (personnel and drug abuse) action from high level management is unlikely to happen: your only recourse is to leave or change departments.
    Promises of improvement in workload from higher management are just that.
    High pressure on teams to provide extra results for the customer at any costs... that the customer does not want or is aware of. The focus on quantity not quality. Leads to lost accounts.
    Pay peanuts, hire monkeys. They will try to rob you of salary increases with dirty tricks.

    Advice to ManagementAdvice

    Stop promoting the toadies to positions of authority. Check what all employees are telling you.
    Start living to our own purported standards of conduct..

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Straight Ghetto, Unprofessional. If you like feeling unsafe at work then this may be the place for you!!!!!

    Current Employee - Customer Service Representative in Fayetteville, NC (US)
    Current Employee - Customer Service Representative in Fayetteville, NC (US)

    I have been working at SYKES full-time (less than an year)

    Pros

    I wish there were some Pros to list for this employer. If you are only looking for a paycheck and do not have standards than by all means please work here.

    Cons

    Loud, rude representatives, they curse on the floor and customers are able to hear what is being said. There were almost two fights. No professionalism from reps or management. Poor attendance policy, will not accept doctors notes from being out of work unless on there"letter head". The do not care about their employers, only about the money they make from AT&T. Poor benefits, personal growth and compensation. Was not able to see my pay stub for 3 months after hire date. They are not organized and do not care. If you want to work for AT&T my recommendation is to apply there and not this ghetto reject. So ghetto you do not feel safe in the workplace. The only reason you received one star is because I could not submit my review without giving you that one. You do not deserve that one.

    Advice to ManagementAdvice

    Monitor the reps and management staff you hire. Customers are able to hear very well when on a call. You lack professionalism, work ethics, courtesy, and respect. That show you care starts with you reps who pass it on to the customer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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