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SYKES Reviews

Updated 24 April 2015
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2.0
114 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
32 Ratings

114 Employee Reviews

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  1. Helpful (2)

    No Future without Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland

    I worked at SYKES full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The People who go above and beyond the call of duty eating into weekends and overtime during the week but who's worth is not recognized.

    Cons

    Management in big offices who do not listen to staff. HR management are not at all employee focused. Site management do not care about client's needs as long as financials attained.

    Advice to Management

    HQ need to take immediate action to change the management style and culture to ensure retention of quality personnel.

  2. Helpful (1)

    Good workplace to spend a few years and then move on with the experience you gain from it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Edinburgh, Scotland
    Current Employee - Trainer in Edinburgh, Scotland

    I have been working at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Multicultural environment, opportunity to speak different languages, regular shifts. Career opportunities if you want to progress and good relationship between employees. Good workplace if you do not have many career ambitions and you are happy to have a steady job.

    Cons

    The company does not seem to care enough for the employees, the turnover is high and salaries are one of the lowest compared to competitors. The workload increases exponentially and there is very little praise and reward to the employees for the work done. It is difficult to find help and support when is needed on both personal and professional sides.

    Advice to Management

    Instead of not being available to support the employees when they need solutions or advice, try to listen and remember that you are dealing with human beings and not a source of income for the company. Value your hard working employees rather than focusing on finding way to have them do any responsibility job because "it is a great opportunity for you" but "unfortunately we are unable to pay you extra for it"
    The standards are getting worse, recently very unsuitable candidate were hired or offered a job because there was no other options and money had to come in.

  3. Helpful (1)

    Slightly disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Current Employee - Customer Service Representative in Edinburgh, Scotland

    I have been working at SYKES full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility in shifts, opportunities for overtime, Friday donuts, room for employee input sometimes.

    Cons

    Very low pay compared to other companies, vouchers hard to earn for new hires and everybody who values being a team player over obsessing about stats. The other projects seemed to be okay, but the citibank account is horrible to work in. No internet, higher expectations, bigger work load, more restrictions and not a penny extra in return.You would be better off going for the other projects for the same pay. To paint the picture: in this time of unemployment they are unable to find and keep staff.

    Advice to Management

    There's more to being a good employee than stats, and brown nosing is not in the job description. Value actual hard workers, not the ones making noise about how much they supposedly do. Appreciate your employees, it's not that difficult.

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  5. bilingual csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home. Pay per performance

    Cons

    Favoritism is obvious and some team leads are clueles

    Advice to Management

    Be more professional.

  6. Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Winter Haven, FL (US)
    Former Employee - Customer Service Representative in Winter Haven, FL (US)

    I worked at SYKES (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good salary and paid training

    Cons

    Work shifts suck . No help when they throw you to the phones

  7. Helpful (1)

    Not worth the pains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Card Fraud Agent in Fort Smith, AR (US)
    Current Employee - Credit Card Fraud Agent in Fort Smith, AR (US)

    I have been working at SYKES

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Full Time employment. A pay check.

    Cons

    The job is simple but the environment is toxic for most sane persons. The company not picks very call. You are constantly monitored... On the phone and just speaking at your desk. They treat their people as if they own them inside work ad out. ( I.e. calling you after you've called in sick to ask if you are coming in.) The job recruiter will promise great hours and then they call and inform you of your real schedule. It's an extremely political job. The brown nosers rise to the top... Regardless of skill level or scruples.

  8. Wireless Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wireless Care in Kelowna, BC (Canada)
    Former Employee - Wireless Care in Kelowna, BC (Canada)

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working from home, nice co-workers and leaders all working from home as well

    Cons

    Very little training, help is minimal, you are just thrown on to the phones very unprepared, customers can be very abusive so you definately need to be very thick skinned, huge focus on sales and metrics I found the job very stressful most people dont seem to stay after a week on the phones many quit the first day. When you choose your shift availability you are told you have to commit to the shift for one year, after 2 months my shift was changed and the shift options are nothing like what you pick when you are first hired

    Advice to Management

    Pay your people better than min wage, job has so much to try to juggle and the abuse you take from all sides is just not worth it for min pay

  9. Helpful (1)

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    It is very easy work.

    Cons

    The leadership is unorganized and the pay is horrible.

  10. Sales and service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Incentives, some managers, some people

    Cons

    Transitioning from strictly customer service to sales and having your job depend on a quota and they tell you all you have to do is offer but meet a sales goal.

    Advice to Management

    Go back to customer service and people would not quit

  11. Numbers Game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sykes, TN (US)
    Former Employee - Anonymous Employee in Sykes, TN (US)

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people and decent compensation

    Cons

    Management refuses to address situations such as low surveys due to a push for lower AHT. So instead of finding a way to meet in the middle they punish their agents for what was their fault to begin with. Threatening employees with Corrective Actions does not produce good results.

    Advice to Management

    Stop thinking as a whole and address each situation with it's own solution stop leading by fear. It is a costly thing to train new agents and you make a habit out of high turnovers. Focus on employee Retention instead!

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