SYKES

www.sykes.com

SYKES Reviews

Updated 29 January 2015
Updated 29 January 2015
403 Reviews
2.3
403 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
216 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

81 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    No Future without Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland

    I worked at SYKES full-time

    Pros

    The People who go above and beyond the call of duty eating into weekends and overtime during the week but who's worth is not recognized.

    Cons

    Management in big offices who do not listen to staff. HR management are not at all employee focused. Site management do not care about client's needs as long as financials attained.

    Advice to ManagementAdvice

    HQ need to take immediate action to change the management style and culture to ensure retention of quality personnel.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good workplace to spend a few years and then move on with the experience you gain from it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Edinburgh, Scotland
    Current Employee - Trainer in Edinburgh, Scotland

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Multicultural environment, opportunity to speak different languages, regular shifts. Career opportunities if you want to progress and good relationship between employees. Good workplace if you do not have many career ambitions and you are happy to have a steady job.

    Cons

    The company does not seem to care enough for the employees, the turnover is high and salaries are one of the lowest compared to competitors. The workload increases exponentially and there is very little praise and reward to the employees for the work done. It is difficult to find help and support when is needed on both personal and professional sides.

    Advice to ManagementAdvice

    Instead of not being available to support the employees when they need solutions or advice, try to listen and remember that you are dealing with human beings and not a source of income for the company. Value your hard working employees rather than focusing on finding way to have them do any responsibility job because "it is a great opportunity for you" but "unfortunately we are unable to pay you extra for it"
    The standards are getting worse, recently very unsuitable candidate were hired or offered a job because there was no other options and money had to come in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Slightly disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Current Employee - Customer Service Representative in Edinburgh, Scotland

    I have been working at SYKES full-time (less than a year)

    Pros

    Flexibility in shifts, opportunities for overtime, Friday donuts, room for employee input sometimes.

    Cons

    Very low pay compared to other companies, vouchers hard to earn for new hires and everybody who values being a team player over obsessing about stats. The other projects seemed to be okay, but the citibank account is horrible to work in. No internet, higher expectations, bigger work load, more restrictions and not a penny extra in return.You would be better off going for the other projects for the same pay. To paint the picture: in this time of unemployment they are unable to find and keep staff.

    Advice to ManagementAdvice

    There's more to being a good employee than stats, and brown nosing is not in the job description. Value actual hard workers, not the ones making noise about how much they supposedly do. Appreciate your employees, it's not that difficult.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Okay if you don't mind being paid per second

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Xbox Am in Springfield, MO (US)
    Current Employee - Xbox Am in Springfield, MO (US)

    I have been working at SYKES

    Pros

    You can work from home, that's about the only pro I can think of. You mostly work with idiots, I'm not talking about customers either. I mean managers, supervisors, and co-workers. Its the typical call center tech support circus, no one actually knows anything about whats going on with issues and everyone is an expert whatever that means. The main issue with the company is that upper and middle management are clueless about anything other then playing office politics. You are constantly told "We want you to be a top performer." Which ironically "Top Performers" are just idiots that have learned how to socially manipulate customers into giving them satisfactory surveys. There are no way to track follow ups or even your own performance management keeps all this information to itself and there is no actually reasoning behind how you are ranked or rated. You are told you get 9.50 an hour which the way the pay is generated is by 15 minute blocks that you may or may not get full credit for depending upon if you can stay logged into the switch for that entire time. All their systems depend upon the VPN connection to work properly, you will be disconnected and the company will say "if you can't prove its a company issue we do not have to pay you for this time." In summation if you have a choice between working at SYKES or working for a sweat shop its essentially the same thing, they use the idea that you work at home as leverage to take advantage of you while paying you the very bare minimum they can get away with. The fact remains also you force you employees to get a phone line when a sip connection over VPN would be just as secure and actually save your employees money.

    Cons

    no paid time off
    often back to back calls
    little or no training
    You will get paid per second you are logged into their soft phone.

    Advice to ManagementAdvice

    I'm not sure what to say here, I know you have the image of caring for your employees but do you? I worked for your company for two months and its clear no one has any idea what's going on from day to day. The job itself wouldn't be bad if not for the incredibly low pay and the technical issues that seem to stem from out right incompetence in implementation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    former employee

    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES

    Pros

    inside at a cubicle, can eat and drink at pleasure, able to dress casual and according to weather, was able to be very productive

    Cons

    everything is timed to the minute, actually felt like management sat there with a stop watch. Was not able to have telephone on any person- emergency decided by management, very high turn over...... for a reason

    Approves of CEO
  7. 3 people found this helpful  

    Typical big business that doesn't care about its employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES (more than 8 years)

    Pros

    you may get lucky enough to work with a good group of people.

    Cons

    low pay, bad benefits, and they will screw you out of anything possible

    Doesn't Recommend
  8. 2 people found this helpful  

    If you know the right people, you can move up quickly but don't expect decent pay or benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Staff in Lakeland, FL (US)
    Current Employee - Support Staff in Lakeland, FL (US)

    I have been working at SYKES

    Pros

    Flexibility, freedom once promoted, easy job, mostly nice people.

    Cons

    Terrible pay and benefits, won't pay deserved salary for qualified employees, would rather save money and hire someone less qualified.

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sumter, SC (US)
    Former Employee - Customer Service Representative in Sumter, SC (US)

    I worked at SYKES full-time (more than a year)

    Pros

    Call center excellent experience oppurtunity

    Cons

    Management very poor experience..will fire on a buddy system and don't care if you are able to have any income afterward

    Advice to ManagementAdvice

    Do consider someone unemployment at least the world is already in a bad economy and some of us cannot live with no income like me especially when you have little ones to support

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Working from home, no gas, no work attire is needed.

    Cons

    This company expects too much for the pay. I did not mind the work, but when you add responsibilities, increase the pay to show the employee you appreciate the work and show them they are valued in the position. Did not include benefits to using your personal internet and phone to make money for them. There are also too many tech issues and you cannot get paid without submitting a tech form and even then, you may not be paid for submitting that.

    Advice to ManagementAdvice

    Be open to giving positive advice when having one on one's. Continue to push for pay increases.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    you work more than you get paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Apple Sales Representative in Concord, NC (US)
    Current Employee - Apple Sales Representative in Concord, NC (US)

    I have been working at SYKES full-time (more than a year)

    Pros

    its a work from home job so you don't spend money on gas or take out. You spend more time with your family

    Cons

    pay isn't what it should be and a lot of times u aren't paid for tech issues whether it's their end or yours. Unorganized as well. Last minute changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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