SYKES

www.sykes.com

SYKES Reviews

Updated 2 March 2015
Updated 2 March 2015
104 Reviews
2.0
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
104 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

104 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    No Future without Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Edinburgh, Scotland
    Former Employee - Anonymous Employee in Edinburgh, Scotland

    I worked at SYKES full-time

    Pros

    The People who go above and beyond the call of duty eating into weekends and overtime during the week but who's worth is not recognized.

    Cons

    Management in big offices who do not listen to staff. HR management are not at all employee focused. Site management do not care about client's needs as long as financials attained.

    Advice to ManagementAdvice

    HQ need to take immediate action to change the management style and culture to ensure retention of quality personnel.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good workplace to spend a few years and then move on with the experience you gain from it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Edinburgh, Scotland
    Current Employee - Trainer in Edinburgh, Scotland

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Multicultural environment, opportunity to speak different languages, regular shifts. Career opportunities if you want to progress and good relationship between employees. Good workplace if you do not have many career ambitions and you are happy to have a steady job.

    Cons

    The company does not seem to care enough for the employees, the turnover is high and salaries are one of the lowest compared to competitors. The workload increases exponentially and there is very little praise and reward to the employees for the work done. It is difficult to find help and support when is needed on both personal and professional sides.

    Advice to ManagementAdvice

    Instead of not being available to support the employees when they need solutions or advice, try to listen and remember that you are dealing with human beings and not a source of income for the company. Value your hard working employees rather than focusing on finding way to have them do any responsibility job because "it is a great opportunity for you" but "unfortunately we are unable to pay you extra for it"
    The standards are getting worse, recently very unsuitable candidate were hired or offered a job because there was no other options and money had to come in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Slightly disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edinburgh, Scotland
    Current Employee - Customer Service Representative in Edinburgh, Scotland

    I have been working at SYKES full-time (less than a year)

    Pros

    Flexibility in shifts, opportunities for overtime, Friday donuts, room for employee input sometimes.

    Cons

    Very low pay compared to other companies, vouchers hard to earn for new hires and everybody who values being a team player over obsessing about stats. The other projects seemed to be okay, but the citibank account is horrible to work in. No internet, higher expectations, bigger work load, more restrictions and not a penny extra in return.You would be better off going for the other projects for the same pay. To paint the picture: in this time of unemployment they are unable to find and keep staff.

    Advice to ManagementAdvice

    There's more to being a good employee than stats, and brown nosing is not in the job description. Value actual hard workers, not the ones making noise about how much they supposedly do. Appreciate your employees, it's not that difficult.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Atlanta, GA (US)
    Current Employee - Customer Service Agent in Atlanta, GA (US)

    I have been working at SYKES

    Pros

    Flexible hours working from home

    Cons

    Not enough hours terrible chain of communication pay wasn't that great

    Advice to ManagementAdvice

    Work better to keep employees
    Communicate better with employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Company is ok, but pay is not great not benefit s

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Miami, FL (US)
    Former Employee - Customer Service Representative in Miami, FL (US)

    I worked at SYKES

    Pros

    Team leader was great. Company is well established.

    Cons

    A few tech problems, and the pay is not great.

    Advice to ManagementAdvice

    Pay raise

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Treats their agents worse than inmates. I was corporate so they at least treated me as human.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Milton-Freewater, OR (US)
    Former Employee - Systems Administrator in Milton-Freewater, OR (US)

    I worked at SYKES full-time (more than a year)

    Pros

    Offer multiple choices for health insurance.

    Cons

    The nicer health insurance options cost $600+ a month to cover your family.

    Advice to ManagementAdvice

    Give employees a reason to invest themselves in a company for other reasons than just a paycheck. I felt like a very replaceable minor cog in that dirty machine. They would rather just replace the squeaky wheel than oil it. I worked there for a year and a half, and I NEVER once saw my manager's face. It was like I was one of Charlie's Angels...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Call agent

    Current Employee - Call Center Representative in Sumter, SC (US)
    Current Employee - Call Center Representative in Sumter, SC (US)

    I have been working at SYKES

    Pros

    The coworkers are the best thing the management are the worst.

    Cons

    The managers and the company

    Advice to ManagementAdvice

    More pay for the work

    Doesn't Recommend
    Negative Outlook

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    I'm sorry to hear that. We appreciate all feedback and will do our best to continue to build on our coaching culture.

  9.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (less than a year)

    Pros

    Low gas cost. Taking naps on breaks. Flexible Schedule.

    Cons

    Minimum wage, little to no benefits. Barely any paid time off. Not having the opportunity to work 40 hour work weeks

    Advice to ManagementAdvice

    If you want to see better revenue and more contracts, treat your employees above the at home industry standard.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Company does not set the agents up for success very well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Lakeland, FL (US)
    Current Employee - Call Center Agent in Lakeland, FL (US)

    I have been working at SYKES

    Pros

    I learned quite a bit regarding medicare advantage programs.

    Cons

    Training needs to be more detailed to set the agents up for success instead of throwing them out to the floor with minimal information.

    Advice to ManagementAdvice

    Consistency in the TMs and floor support so that when agents ask for assistance the information provided is accurate.

    Doesn't Recommend

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you for your feedbakc. We appreciate your ongoing employment and look for ways to continously improve.

  11. 1 person found this helpful  

    Used to be a Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Working from home is the best part

    Cons

    I have not received a pay raise since 2009.

    The leadership, for all it's talk of 'People First', doesn't listen or respond to it's employees--we are all consistently told that we are replaceable and our input is most definitely not valued or considered.

    Advice to ManagementAdvice

    When I first joined the company, then known as Alpine Access, it was a wonderful experience. Everyone I worked for and with looked forward to coming to work and there was a true team atmosphere as we all worked together to meet our goals. Now the emphasis is strictly on profitability and leadership is stretched so thin that the 'family' atmosphere has completely gone. We are told that the culture is 'People First' however when a directive comes down from above, there is no discussion or input allowed by those of us who will actually be implementing the change. Ludicrous ideas are suddenly mandated by those in leadership positions (who've never even taken a call for example!), and we are required to get on board with every idea, even though the ideas can be damaging to not only our processes, but also to our careers and even to our company's reputation. A VP gets a 'great idea' and suddenly it's mandatory, with little or no thought to the consequences for those who are impacted. This is most definitely NOT a 'People First' company, but a 'My way or the highway' culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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