Sleep Number by Select Comfort

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Sleep Number by Select Comfort Reviews

Updated 19 August 2014
Updated 19 August 2014
141 Reviews

3.0
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
60 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 16 reviews)

  • Flexibility in work/life balance depending on what area of the company you are in (in 7 reviews)


Cons
  • Horrible upper management starting with District Managers (in 14 reviews)

  • Upper management not in touch with sales people (in 12 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sleep Number Manager for 8 Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Grand Rapids, MI (US)
    Former Employee - Store Manager in Grand Rapids, MI (US)

    Pros

    It is an outstanding company that truly believes in their employees, the product, promoting from with in, and giving people every opportunity to succeed.

    Cons

    In my time I had 4 district managers. Three were fired while I was there. The fourth fired me. He was inconsistent, although there over 10 years, ignored policy, and used personal reasons to let me go - based on a month my store hit plan.

    Advice to ManagementAdvice

    If you have a district manager you is terminating a large percent of his staff, look at the DM before allowing him to fire more. Also, maybe follow up with some of those that he has fired and find out if he did anything to help them out.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Job for a Self-Starter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager  in  Baltimore, MD (US)
    Current Employee - Store Sales Manager in Baltimore, MD (US)

    Pros

    - As a store manager you're given a guaranteed salary plus commission and bonus opportunities. When your store is succeeding, you can make far more than most other retail management.
    - If you like selling, this is a great place to do it. The product works, and is generally expensive, but with value. However there is no haggling. If you pride yourself on your negotiation skills, you're gonna have to hang that hat at home for a while.
    - Regimented sales process that actually works.
    - The company is growing, opening new stores and updating old ones.
    - Focus on high-tech products and more modern advertising is broadening the demographic.
    - District manager cares about the well-being of the managers.
    - Lots of training on important issues, constant communication between corporate office and stores (although many of the messages are transparently manipulative, only showing one side of any piece of information.)
    - If you are internally motivated and able to "turn it on" after a couple of hours without a customer, you can make good retail money.
    - Managing the store is as simple as it gets. Hardly any inventory and the most employees you'll have is 5 or 6, usually no more than 3. Scheduling is simple but emergency time off is difficult to cover.
    -As a manager you can give yourself one weekend off per month, excepting special sale events.

    Cons

    - Telemarketing... The call lists are excessive and don't have a high rate of return.
    - Boring... Foot traffic is very low, so the sales team is required to fill the hours between customers with luring mall shoppers into your store and making outgoing calls to over-worked old leads.
    - There isn't a reasonably priced bedding option. I assume this is to maintain the "premium" nature of the brand. The problem is that some of our sheets aren't justifiably expensive based on their feel and performance. Makes it difficult to be a customer advocate and "company man" at the same time.
    - The store managers are required to do marketing, weekly recruiting, and scheduling/staffing of events (on and off site).
    - I've had much better health insurance
    - Our promotions are convoluted. There are frequently multiple promotions running concurrently, each with their own set of qualification requirements, prices, and financing options. It's easier than it should be to use the wrong discount or finance code, thereby not getting paid for the sale.
    - The general attitude from the top down in this company is that the employees need to swallow whatever the company feeds them. If you are the type of person that is constantly poking holes in things, finding inconsistencies, and generally skeptical, you may find it difficult to suffer the rah-rah go team communication that comes from on high.
    - Very little face-to-face training on how to manage the store.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great place to work, just need better trained manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Expert  in  San Antonio, TX (US)
    Current Employee - Sales Expert in San Antonio, TX (US)

    Pros

    The pay stucture, the people you get to help sleep better. Being able to help people feel better and sleep better. I loved working for this company, but there on cons mostly in the south texas store. See below. They make a great product, and at the end of the day
    You feel proud you have helped someone. Some people view bed as over priced, but they is a perfect bed for everyone income.

    Cons

    Not being able to offer better deals for military, wounded warriors, and wheelchair customer. These latter two customers realy benefits from the adjustable feature of lifting and lowere both head and feet.
    Second con, in the South Texas market, you heard of a few managers that are stocking her store with her young friends, and slowing weeding out the older more experienced sales professional. I heard she didn't feel comfortable in working with people as she said was her dad's age. When there was an opening at her store, she had a bunched of season sales people over the age of 35 interviewed. In the end, she decided to go with a young kid, who had no sales experienced, but hung out with the her and her other friend who was also a employee she brought on in the past 8 months.

    Advice to ManagementAdvice

    When interviewing new employees; the interviewing manager should have someone looking over their shoulders, so they don't just hire their friends. They should be interviewed by a partial second person, who doesn't have a vested interest in them being hired. ALSo the DM shouldn't have the belief that if the sales in the store are good, there are no problems. I have heard other employees and manager voiced their opinions to the current DM, and was told but the sales are so great, they don't have any real problems.

    Recommends
    Approves of CEO

    Sleep Number by Select Comfort Response

    Jul 23, 2014Human Capital

    Thank you for providing your feedback. It is great to see that you connected with the Company's mission and vision. I have shared your concerns with the Human Capital Business Partner who supports ... More

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  5.  

    Sleep Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Number Sleep Associate  in  Little Rock, AR (US)
    Current Employee - Sleep Number Sleep Associate in Little Rock, AR (US)

    Pros

    Above average pay
    Generous commission structure
    Great health insurance

    Cons

    Not concerned with health or safety of employees
    High stress environment
    Financing offers not comparable to competitors

    Advice to ManagementAdvice

    Listen. Try to help employees meet standards instead of weeding out good employees with unreasonable expectations. Maybe a weekend off now and then?

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Wonderful learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Capital Business Partner Intern  in  Irmo, SC (US)
    Current Employee - Human Capital Business Partner Intern in Irmo, SC (US)

    Pros

    Great plant atmosphere with an engaging workforce

    Cons

    No big issues other the factory not getting much exposure in the communities

    Advice to ManagementAdvice

    more local radio promotions. Get out in the communities in Salt Lake City and Irmo. Many people do not even know they are there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Passion and People Focused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Support  in  Minneapolis, MN (US)
    Current Employee - Retail Support in Minneapolis, MN (US)

    Pros

    Small company so everyone has the ability to affect change. Company fosters collaboration and cross functional partnership. People are friendly and care about their co-workers.

    Cons

    Lack of additional education or training at corporate level, there is no ability to learn new skills. Company is growing and wants to grow but still operates as a small company in some areas.

    Advice to ManagementAdvice

    Take time to connect with employees throughout the organization. Be open and honest with plans for company and how employees can make the greatest impacts.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Sleep Number has come a long way from days past.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company is continuing to move in the right place.

    Cons

    Pay your managers more salary.

  9. 1 person found this helpful  

    Great products...promising future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Private  in  Minneapolis, MN (US)
    Current Employee - Private in Minneapolis, MN (US)

    Pros

    After the exciting introduction of the new bed at CES, I am feeling re-energized and excited about our future.

    Cons

    2013 was a tough year...glad to get it behind us.

    Advice to ManagementAdvice

    Empower leaders at all levels to make decisions...you have a talented and capable team.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good retail job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Baltimore, MD (US)
    Former Employee - Store Manager in Baltimore, MD (US)

    Pros

    If you like making people's lives better and love sales, it's a great place to work. Job load is fairly easy once you get products down. Hours stay consistent throughout the year unlike a lot of other retailers.

    Cons

    Not a lot of room to move up.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Having customers come back to you and tell you how much they love their new bed and how much better they feel after getting the sleep they were looking for.

    Cons

    Goal expectations were jumped way up over the previous years numbers which made it exceptionally hard to reach.

    Recommends
    No opinion of CEO

    Sleep Number by Select Comfort Response

    Nov 22, 2013Human Capital

    Thank you for your review! It's great to see that you experienced first hand how customers benefit from the Sleep Number bed.

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