StoneMor Reviews

Updated 15 September 2014
Updated 15 September 2014
56 Reviews
2.9
56 Reviews
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Lawrence Miller
35 Ratings

23 Employee Reviews Back to all reviews

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  1.  

    Family Advisor.(sales person).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor (Sales Person)  in  Portland, OR (US)
    Former Employee - Family Service Counselor (Sales Person) in Portland, OR (US)

    I worked at StoneMor full-time for more than a year

    Pros

    Most of reviews are from employee's working in the office or HR department, and of course they will never say anything about it.

    Cons

    The work environment is horrible and hostile, some sales guys will take your appointments, company leads. Some location manager don't cake about families, all they want is the sales... even if the families are having money problems. The funeral side is fine because they don't get commission, even know is not the cheaper place. During my two years working for Stonemor, I saw at least five location manager's and many, many sales guys with good intentions to help families. But sales manager were all bunch of sharks, which comes from area manager's. I am sure there's good people working for Stonemor, but not the one I worked in Oregon.

    Advice to ManagementAdvice

    I won't waste my time giving advice to management. .. they won't change its all about money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    this company is all about the numbers, not the families

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor
    Current Employee - Family Service Counselor

    I have been working at StoneMor full-time for more than 5 years

    Pros

    being compassionate for families and helping them make wise decisions,

    Cons

    long days and always expected to work Sat & Sun's, hard to compete with managers that take all company leads, always getting threatened with termination when under budget, prices are way higher than area competitors, a lot of work for little $

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Liars, thieves and other shady sales people apply, you'll fit right in and probably rise to the top.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Counselor
    Current Employee - Sales Counselor

    I have been working at StoneMor full-time

    Pros

    Knowing I can provide stability and comfort to families who have just suffered a loss is priceless. The families need someone they count on.

    Cons

    A sales manager who lies and steals, does not support the sales counselors and takes every advantage to hoard leads.
    Upper management who is obsessed by getting numbers. I get that sales is numbers but people are sales, treat them as such. Salespeople are the bread and butter of any team, treat them as such. Managers should support their teams not lie, cheat and steal to line their own pockets. Mid to upper management does not care about their sales teams, they jump to conclusions and are quick to pass judgment on their staff without ever looking at the whole story. This is a revolving door company and the reasons are all listed in addition to this final fact: the families grief or financial situation better never stand in the way of a sale.

    Advice to ManagementAdvice

    You ran Alderwood out of business, you ran Lowen Brothers out of business and now the exact same players are ruining this company, the greed and good ole boy attitude is repulsive. There is no honor among thieves, there is no support for sales staff, and their presence in our communities where the employees work and live tarnishes our reputations as community members. Try giving a crap about something other than the all mighty dollar.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Dysfunctional Work Club Led by Unethical, Incompetent Middle Management in an Oligarchic Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Counselor  in  Hamilton, OH (US)
    Current Employee - Sales Counselor in Hamilton, OH (US)

    I have been working at StoneMor full-time for less than a year

    Pros

    There is the potential to make meaningful contributions to people who want and need someone who can help them make final arrangements.

    Cons

    The ownership and management are satisfied with mediocrity and outdated business methods; they still market, communicate, sell and service customers like they did decades ago. Company uses it`s market dominance in this oligarchic industry to exploit people and they do not care about anything but short term profit objectives. The obvious corporate strategy is to grow a profitable company for a limited period of time. The long term objective is obvious: "We don`t care about people, truth and improvements because we have short-term goals and objectives." This Company has an arrogant attitude of "privileged" and it abuses it`s power to cover-up many injustices, truths and archaic business practices.
     Unspoken corporate perception of itself: "Size and Might makes us right and you are dispensable".There is a clear attitude that "we don`t need you; but, you need us" This attitude is conveyed to employees and customers. This sense of superiority creates a corporate climate whereby many "shortcuts" and cheap alternatives are instituted because "we can". There is no leadership, no values ,no interest in the intangibles of caring and serving others. Just bottom line sales and numbers. This ignorance and exploitation has a limited and short life span.

    Advice to ManagementAdvice

    Communicate with customers and employees. You know that there are better ways to relate to people, grow a business and make a profit. Read and learn from the thousands of new companies the past 10 years who treat customers and employees like people whom you care about. Talk to your fired employees. Why such a tremendous turnover?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Extremely disappointed in training and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Service Counselor  in  Allentown, PA (US)
    Former Employee - Family Service Counselor in Allentown, PA (US)

    I worked at StoneMor full-time for more than a year

    Pros

    Meeting and working with the families was very rewarding.

    Cons

    As a counselor I was excluded from important meetings that would have given me the opportunity to stay on top of important offers and have first hand knowledge of company changes. Management double dipped by receiving salaries, taking sales from sales counselors, then received not only the commission on those sales, but received management over rides on those sales! To add insult to injury, management then positioned themselves to receive sales considerations for at need sales. These sales combined with pre need sales allowed managers to go on sales trips by meeting or on many occasions exceeding 525,000 in yearly sales. Management did very little to generate new business, but depended on calling the same families repeatedly. To add insult to the sales staff, management placed themselves on the monthly calendar for family services, answered all phone calls, and received mail, depriving any new sales reps the opportunity to make a living. No backup from corporate.

    Advice to ManagementAdvice

    Question why there is a huge turnover in family service counselors. Could it be that park managers are the problem?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    So Sad That Our World Allows This Company To Do Business

    Current Employee - Family Service Counselor  in  Greensboro, NC (US)
    Current Employee - Family Service Counselor in Greensboro, NC (US)

    I have been working at StoneMor full-time for more than a year

    Pros

    I love being there for the families, a good counselor is the best treatment received by a family. Working with the Funeral Homes, although most talk about the cemetery behind our backs.

    Cons

    As an employee, it is a disheartening challenge day to day and hour by hour. Over the past 2 years I have seen 32 employees turn over and have had 6 Managers. Only one regional Manager! Thant position never changes? I have never been insulted on a regular basis nor have I worked so hard for NO reward or pay. Seriously harassed, not paid for hours worked and regular threats by the public that are so upset by lies.

    Advice to ManagementAdvice

    I pray that the Labor Board rips into this company with the KARMA it deserves. I fear for the staff in our cemetery due to broken promises and not providing what has been paid for. I have been cussed, swung at, threatened, blogged and almost ran over with NO support of Management. It is time for employees to come together and give this company what they have given families for years. A nightmare!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Stonemor is a money centric, low tech, abusive company. I have never experienced its equal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at StoneMor full-time for less than a year

    Pros

    At the location level you may have good people to work with. Good Quota compensation if you were allowed to work it correctly without all of the imposed discounting to cheapen your relationship/trust and offering value.

    Cons

    Door to door and phone sales with a one sit close unless we see a widow after she looses her husband, then sell her. Good commissions are reduced by high discounts and sales tactics. Used car sales feeling. Offer discounted land to secure future business (lower commissions) then get full package with the vault sale ,Stonemor owns the vault company. There are no computers for individuals, sparce training programs and policies go mostly unlearned due to poor upper management. constant verbal abuse towards the sales managers on a daily basis The Sales Managers work 7 days a week and evenings and the sales staff the same, unless under quota- then they cannot work overtime to GET to quota. In my opinion, Old boy mentality. Hard core sales to everyone to get numbers, including poor and weak. When i told management that an appointment lived in a shack (really, they had holes in the house) he said "They have money for this" Hire-on promises were broken. With 15 years as a successful Sales manager and 7 in the industry, this is not an uneducated appraisal. No I was not fired. I left willingly, gratefully. No exit interview from corporate was asked of me, to let them know why i was leaving. This is for anyone who is considering employment in any capacity.

    Advice to ManagementAdvice

    Hire a corporate investigator to resolve your upper management problems, to avoid seeing individual and/or group legal action. There are texts and documents that usually exist as supporting documents, even if you do not supply computers to your management. Todays climate does not tolerate this type of behavior and negligence. Take a good look at the leader in the industry and try to understand how its done or sell out to them quickly. An exit interview may be in your best interest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    The company only cares about money, not employees or customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at StoneMor full-time for less than a year

    Pros

    It is better than unemployment, JUST BARELY!

    Cons

    They want you to work like a dog for very little pay or support. customers and staff come in a distant second place to the money. NO support from home office. If you want to advertise you end up paying for it yourself.

    Advice to ManagementAdvice

    Join the 21st century. calling old files (that have been called 50 times before) to try and get sales is sooooo out of date, classless and rude. Very poor pay for NO company support

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Treatment of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StoneMor full-time for less than a year

    Pros

    So far the only pro is that the local people I work for are good, honest people.

    Cons

    I was lied to by management right from the beginning. Corporates only concern is the bottom line dollar amount taken in by cemetery. They treat their employees horribly. Corporate figures employees are a dime a dozen and could care less about them.

    Advice to ManagementAdvice

    The bottom line dollar is NOT the only thing that should be important in a company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Don't waste your time

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StoneMor

    Pros

    Traveling and meeting a variety of Families. Travel time also gets you out of the office

    Cons

    They require you to spend time going thru the file room pulling existing client files who haven't had all their pre-arrangements taken care of and have us calling these families trying to get into their homes to finish the upsell and so on.. Not very professional. They also request Family Advisors to "Prospect" on the cemetary property when family and friends are visiting their deceased loved ones to try to "Upsell" them as well. Very distasteful. Random door knocking is required as well.

    Advice to ManagementAdvice

    You really need to use different tactics of trying to "sell" or "upsell" people and families. Your ways are very disrespectful as well as distasteful

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