Subway Reviews

Updated 19 September 2014
Updated 19 September 2014
1,097 Reviews
3.1
1,097 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Subway President Fred DeLuca
Fred DeLuca
379 Ratings

Review Highlights

Pros
  • At the right franchise you will get free food which is a huge bonus if you're making subway wages (in 90 reviews)

  • Flexible hours if you are up front right away about what you need (in 67 reviews)


Cons
  • They want you to work for minimum wage while being given more and more responsibility (in 90 reviews)

  • You don't get paid much above minimum wage, and there is not much room for advancement (in 18 reviews)

More Highlights

368 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good & bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subway Sandwich Artist  in  Derby, England
    Current Employee - Subway Sandwich Artist in Derby, England

    I have been working at Subway part-time for less than a year

    Pros

    Friendly customers, always something to do and a free 6 inch sub every 4 hours worked plus free soft drinks during shifts.

    Cons

    Poor management, lack of communication (not informed about when my next shift is, having to chase lots of things up, had to keep on asking training information, placing me on shifts when I told them I was on holiday...). Also staff (co-workers) can be rude, impatient and unwilling to help.

    Advice to ManagementAdvice

    Make some of the unit/area managers happier please! It's hard to work with people that are just so rude.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Sheffield, England
    Current Employee - Store Manager in Sheffield, England

    I have been working at Subway full-time for more than a year

    Pros

    quick pace
    good staff
    flexible
    lots of responsibility

    Cons

    long hours
    low salaries
    long hours
    head office make little sense
    overbearing management
    lack of training

    Advice to ManagementAdvice

    pay your staff more then they wont mind pulling 19 hour shifts and showing a bit of loyalty to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Mixed Bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist  in  Leeds, England
    Former Employee - Sandwich Artist in Leeds, England

    I worked at Subway part-time for more than 3 years

    Pros

    Really good colleagues, straightforward and often rewarding work, flexible hours and generally good store managers, store was normally busy and thus shifts went quickly.

    Cons

    Zero-hour contracts, drunk and difficult customers, little incentive for employees to work harder, franchise unwilling to adequately invest in the store (equipment often broken), little opportunity for career progression (supervisory roles consisted of lots more responsibility for negligible wage increase).

    Advice to ManagementAdvice

    Better treatment of staff and more effective training would ensure better staff retention and better customer service

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Job was ok. But despite being efficient in my job, and working for nearly 2 years, I did not get any increment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist  in  Oxford, England
    Former Employee - Sandwich Artist in Oxford, England

    I worked at Subway part-time for more than a year

    Pros

    Customers
    easy to pick up the routine

    Cons

    Salary
    no double pay on xmas

    Advice to ManagementAdvice

    give yearly increments.
    and pay double for public holidays

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Not bad could be worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Southampton, England
    Current Employee - Supervisor in Southampton, England

    I have been working at Subway part-time for more than a year

    Pros

    If you work long enough with the company you get good hours, of course that depends if you are a good worker. All you need to do is clean and make sandwitches , which is not really hard to do.

    Cons

    Since I work night shifts and there are a lot of clubs and pubs around you get some drunk customers , but usually nothing to worry about. Sometimes of course there are fights and such, but usually it is pretty funny to watch.

    Advice to ManagementAdvice

    Pls switch the menu board to the old ones, because the new menu boards look very cheap and they confuse costumers (sometimes).

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    hard work, but without any incentives or chances of advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Subway

    Pros

    You can meet a lot of interesting people. it is a good way to brush up on your customer service skills.

    Cons

    being a franchise it's not as rewarding as working for a big company. there are no real reasons for you to do a really good job. no rewards.

    Advice to ManagementAdvice

    communication is a real issue. different managers say different things confusing the working guys.

    Doesn't Recommend
    Approves of CEO
  8.  

    Experience varies dependent upon franchisee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Subway

    Pros

    In general, the company is willing to help young, new employees learn the trade of "sandwich artistry." Making tips isa great way to be able to increase your income

    Cons

    Depending upon the individual franchisee, you may see many different forms of negative impacts, including but not limited to: poor management, cost cutting tactics that make work more difficult, and general disdain towards "lowly" employees

    Advice to ManagementAdvice

    Recognize who your most valuable employees are and acknowledge it

  9.  

    All's Well that Ends Well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Subway full-time for less than a year

    Pros

    The job provided steady predictable hours. Granted, the paycheck had MUCH to be desired, but that is just the way things operate in the United Incorporated States of America.

    Cons

    Management repeatedly ignored listed availability, flat out ignoring it when it was convenient for them, This is unexceptable, your employees are people, not robots.

    Advice to ManagementAdvice

    If management would just treat its employees like actual human beings there would be little issue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Minimum wage job, with a few additional benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sandwich Artist  in  Boone, NC (US)
    Former Employee - Senior Sandwich Artist in Boone, NC (US)

    I worked at Subway part-time for more than a year

    Pros

    Free food when you work is a nice plus. The work isn't complicated. Employees are often trusted to work without the presence of a manager. Some stores have tip jars which can allow you to take home some needed extra money.

    Cons

    Management can be unorganized at times. Employees are expected to handle all duties required to run the store, but problems with under-staffing during busy time can cause everything to fall behind schedule for the entire day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good starting job, but a dead end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Person In Charge (Shift Leader)  in  Warwick, RI (US)
    Current Employee - Person In Charge (Shift Leader) in Warwick, RI (US)

    I have been working at Subway part-time for more than a year

    Pros

    Very easy work. You just make sandwiches and clean. Flexible schedules, good hours once you're experienced. You earn your hours here, so the harder and better you work, the better you'll be treated.

    Cons

    Customers are real pains, very rude to workers at times. When closing, it's easy to get behind on your work because of a rush, so you end up staying late to finish. Since its a franchise, rules can be very loose, which creates issues. For example, I was promised a pay raise and never received it. At my store there's no annual evaluation for raises. There are people who have been working there for three years and only make $8.50.

    Advice to ManagementAdvice

    Firmer rules that are known throughout the company. More opportunities for advancement.

    Recommends
    No opinion of CEO

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