Subway Reviews

Updated 22 October 2014
Updated 22 October 2014
1,133 Reviews
3.1
1,133 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Subway President Fred DeLuca
Fred DeLuca
395 Ratings

Review Highlights

Pros
  • At the right franchise you will get free food which is a huge bonus if you're making subway wages (in 92 reviews)

  • Flexible hours if you are up front right away about what you need (in 69 reviews)


Cons
  • They want you to work for minimum wage while being given more and more responsibility (in 96 reviews)

  • The pay was less than desirable and there were no benefits or insurance (in 41 reviews)

More Highlights

381 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good & bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subway Sandwich Artist in Derby, England
    Current Employee - Subway Sandwich Artist in Derby, England

    I have been working at Subway part-time (less than an year)

    Pros

    Friendly customers, always something to do and a free 6 inch sub every 4 hours worked plus free soft drinks during shifts.

    Cons

    Poor management, lack of communication (not informed about when my next shift is, having to chase lots of things up, had to keep on asking training information, placing me on shifts when I told them I was on holiday...). Also staff (co-workers) can be rude, impatient and unwilling to help.

    Advice to ManagementAdvice

    Make some of the unit/area managers happier please! It's hard to work with people that are just so rude.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    lack of training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Sheffield, England
    Current Employee - Store Manager in Sheffield, England

    I have been working at Subway full-time (more than an year)

    Pros

    quick pace
    good staff
    flexible
    lots of responsibility

    Cons

    long hours
    low salaries
    long hours
    head office make little sense
    overbearing management
    lack of training

    Advice to ManagementAdvice

    pay your staff more then they wont mind pulling 19 hour shifts and showing a bit of loyalty to you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Mixed Bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Leeds, England
    Former Employee - Sandwich Artist in Leeds, England

    I worked at Subway part-time (more than 3 years)

    Pros

    Really good colleagues, straightforward and often rewarding work, flexible hours and generally good store managers, store was normally busy and thus shifts went quickly.

    Cons

    Zero-hour contracts, drunk and difficult customers, little incentive for employees to work harder, franchise unwilling to adequately invest in the store (equipment often broken), little opportunity for career progression (supervisory roles consisted of lots more responsibility for negligible wage increase).

    Advice to ManagementAdvice

    Better treatment of staff and more effective training would ensure better staff retention and better customer service

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Job was ok. But despite being efficient in my job, and working for nearly 2 years, I did not get any increment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Oxford, England
    Former Employee - Sandwich Artist in Oxford, England

    I worked at Subway part-time (more than an year)

    Pros

    Customers
    easy to pick up the routine

    Cons

    Salary
    no double pay on xmas

    Advice to ManagementAdvice

    give yearly increments.
    and pay double for public holidays

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Not bad could be worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Southampton, England
    Current Employee - Supervisor in Southampton, England

    I have been working at Subway part-time (more than an year)

    Pros

    If you work long enough with the company you get good hours, of course that depends if you are a good worker. All you need to do is clean and make sandwitches , which is not really hard to do.

    Cons

    Since I work night shifts and there are a lot of clubs and pubs around you get some drunk customers , but usually nothing to worry about. Sometimes of course there are fights and such, but usually it is pretty funny to watch.

    Advice to ManagementAdvice

    Pls switch the menu board to the old ones, because the new menu boards look very cheap and they confuse costumers (sometimes).

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    hard work, but without any incentives or chances of advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England

    I have been working at Subway

    Pros

    You can meet a lot of interesting people. it is a good way to brush up on your customer service skills.

    Cons

    being a franchise it's not as rewarding as working for a big company. there are no real reasons for you to do a really good job. no rewards.

    Advice to ManagementAdvice

    communication is a real issue. different managers say different things confusing the working guys.

    Doesn't Recommend
    Approves of CEO
  8.  

    It was first-job material with it's ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Subway Sandwich Artist in Wichita, KS (US)
    Former Employee - Subway Sandwich Artist in Wichita, KS (US)

    I worked at Subway part-time (more than an year)

    Pros

    Small team environment, around 3 or 4 people max for a short time, down to 2 for the late hours.
    Customer Service experience, Subway deals closer to the customer than most other restaurants. Lots of face to face.
    Paid training, also viewing enough of it gives you small pay raises.
    Free food while you work (no not stealing, it is told to you free 6-inch for less than 7 or 6 hours and footlong for more than that)

    Cons

    Difficult customers are inevitable and you have to deal with them face to face all the way to the cash register sometimes and you'll sometimes think it's almost not worth it.
    The small pay raises from training vids kind of caps out a dollar extra after watching many of them. Never got prompted to watch more or get more pay raise (other than..who knows, try to become manager? which requires more training vids!)
    The small team may not be for everyone and may not be great all the time. There is always a chance you get the shift with someone you don't like where you close the shop together (late 3 hours or so with just 2 people)
    Small team also means during some rushes you feel very understaffed (and customers say so, too). They aren't very often (especially if you don't work rush or with few people) but it can happen enough to make you tired of having a line out of the door no matter how insanely fast you think you are (though it makes you feel like a superhero when you feel like you crushed a line single-handedly)

    Lastly, It would seem Subway might be handling Insurance or Obama Care poorly for the employees sake. Hours have been cut since then and I couldn't get over 30 hrs at all and neither did a single other co-worker (30 apparently being the magic threshold for Obama Care or so I've been told) So that's a little low. Low enough to cause me to look elsewhere.

    Advice to ManagementAdvice

    Stop trying to circumnavigate benefits to employees or policies and just give them the hours they need or at least be honest as to why you are cutting hours, economies don't get fixed by selfish people. Also, take a little more mind of the employees feelings about their work, such as only scheduling 2 employees to work at a time that every Subway employee who's ever cut bread knows is a dire rush time. I can understand using it to help bump up the franchise revenue and look all pretty to the rest of the region but it happens far too often and they are given no praise for their hard work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Ok Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in State College, PA (US)
    Former Employee - Sandwich Artist in State College, PA (US)

    I worked at Subway part-time (more than an year)

    Pros

    You learn how to make a great sandwich. If cookies break, you get to eat them. It always smells pretty good

    Cons

    You get incredibly bored of Subway sandwiches. You begin creating your own. They start to get crazy. Your friends will think you are crazy when you tell them about the sandwiches you have been eating.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Fast paced, lots of new faces, same old sandwiches.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Subway

    Pros

    Fast paced, met lots of nice people, hours were good.

    Cons

    Too fast paced sometimes, lots of unhappy dissatisfied customers, pay was bad for time put in

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Not Bad, Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Chester, SC (US)
    Former Employee - Sandwich Artist in Chester, SC (US)

    I worked at Subway part-time (less than an year)

    Pros

    Discount with Sandwiches, very flexible depending on which one you work at.

    Cons

    In my area, we did not have actual breaks.

    Recommends
    Neutral Outlook
    Approves of CEO

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