Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 5 November 2014
Updated 5 November 2014
523 Reviews
2.9
523 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
283 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • low pay, I understand it's because its at home, but call center work is stressful (in 10 reviews)

More Highlights

171 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a nice company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    The best things here in this company are the benefits they are providing.

    Cons

    Some of the Challenges in this company are the Salary and benefits sometimes we always have a dispute with this company its really hard to file a dispute since their payroll is in India it really takes time.

    Advice to ManagementAdvice

    Please Ask your employees what are the things you need to improve. Don't just say it to us Do it!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Customer Service - Turbo Tax

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY (US)
    Former Employee - Technical Support Representative in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They were very detailed in regard to training prior to releasing us to take live calls. In addition, we were given the opportunity to listen in as agents assisted customers, and this gave us a chance to advise the agent the steps we would take. This helped develop a relationship with our co-workers as well as gain an understanding of what the workflow would be like.

    Cons

    My main challenge was my commute of nearly 70 miles one way, combined with the relatively low income of under $10 per hour. I made the same money for similar positions nearly 20 years ago, but was grateful for the opportunity to receive any income by the time I was offered this position.

    Advice to ManagementAdvice

    Keep up the excellent training, but consider offering your employees wages that they can support themselves and their families with. The majority of those I worked with were younger, and I feel that with experience should also come compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Citi Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Lots of projects with big names

    Cons

    They don't pay that we'll and not a company who cares about employees.

    Advice to ManagementAdvice

    Treat employees better and recycle good employees by putting them on other projects when one ends.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    WAH Technical Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WAH Technical Specialist
    Current Employee - WAH Technical Specialist

    I have been working at Sutherland Global Services part-time (less than an year)

    Pros

    Working at home is great; Good promotion and bonus opportunities;
    Part-time work is only 25 hours mandatory, but you get opportunity for all the
    overtime you can handle.

    Cons

    Time-off is non-existent; have to make-up all time off;
    Software for WAH is only acceptable; Systems down frequently, practically every day there is
    a software problem that requires technical support to work without basic tools.
    Technical positions requires mandatory sales regardless of how good you are at technical support.

    Advice to ManagementAdvice

    Technical positions should pay more; time-off policies should be created for WAH positions.
    Initial training should be more specific to the real job requirements.
    Imposing sales requirements in a technical position should be eliminated.
    Sales should be a requirement of sales ONLY not CSR or technical positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    More or Less, decent company but they need a lot of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Consultant in Rochester, NY (US)
    Former Employee - WAH Consultant in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Higher wage than most
    Some managers really great and really care
    Nearly all coaches / team leads sincerely care
    As I will acknowledge below, I WILL recommend this job, but watch your back and speak up when you feel the need. Know your rights.

    Cons

    Frequent tool issues, crashes
    Some managers leave a lot to be desired, inconsistent
    VERY inconsistent with company policy, including attendance guidelines, metrics
    High turnover rate
    They hire under qualified people now
    Over the 3 1/2 years I was there I / we progressively were made to do more work / support more departments as they were phased out

    Advice to ManagementAdvice

    Remember who you are and where you started. (It's the higher up managers who show their true sides.) The main manager who I was under was GREAT!

    Recommends
    No opinion of CEO
  7.  

    Good job...not the best technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Flexible within the industry segment I worked in. Allowed me to work from home and Office. Business all over the world.

    Cons

    Technology system solutions are out of date within the segment I worked. Other companies passing them at lighspeed

    No opinion of CEO
  8.  

    Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    loads of opportunities, heavy work volume, good corporate to start career with

    Cons

    mid-night shifts, cab issues

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good for a 1st job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    fun people to work with

    Cons

    pay is low and no benefits

  10.  

    Not the best, but certainly not the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Pros

    The ability to work from home was definitely a pro. There was also good support available in the event that a customer had a question that you didn't know the answer to. Generally I enjoyed the work, just not the culture.

    Cons

    No matter how hard I tried, it seemed that I kept getting stuck with the late shift. Unfortunately this did not fit into my life well, so I was forced to move on.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good company for start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Quality in Cochin (India)
    Current Employee - Manager Quality in Cochin (India)

    I have been working at Sutherland Global Services full-time (more than 8 years)

    Pros

    Good Job security, good launch pad for a fresher

    Cons

    Less salary, no value for longer period of employment.

    Advice to ManagementAdvice

    create value for employees to stay with your organization.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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