Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated 13 December 2014
Updated 13 December 2014
535 Reviews
2.9
535 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
288 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

176 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Thāne (India)
    Current Employee - Senior Analyst in Thāne (India)

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    Good company for freshers to learn, convenient work timings, decent compensation, good company to spend 2-3 years of your career

    Cons

    No interaction across teams, bad quality of food

    Advice to ManagementAdvice

    BD team needs to work hard and get business

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Be Honest

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services (more than an year)

    Pros

    Good way to show a job experienece on resume

    Cons

    When you hire in as no sales- - stay that way- do not say that to get a body in the ranks. You say you are customer first. Fine do it ! Be wary on phrasing in interviews.

    Advice to ManagementAdvice

    Allow the Technical support to give top notch quality service to the customers and not push the sales, the customers are the company and are already mad that they are paying high prices for services that don't work- If you want a WOW experience with the customers back them and your employees - is it wortha high turn over losing good help to keep a client think about it ...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Very Good place to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist - Training in Chennai (India)
    Current Employee - Senior Specialist - Training in Chennai (India)

    I have been working at Sutherland Global Services full-time (more than 5 years)

    Pros

    Very Good place to work with in Technology team

    Cons

    Nothing big to explain about Cons

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Employee lifecycle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Manila, Manila (Philippines)
    Current Employee - Director in Manila, Manila (Philippines)

    I have been working at Sutherland Global Services full-time (more than 8 years)

    Pros

    Opportunities are there if you deliver, ask, and work hard for it, however expect to make sacrifices to work and life balance.

    Cons

    Individuals within certain regions are provided a role without preparation to be successful. This in turn impacts overall efficiency and leads to an imbalance as a while to work and life balance.

    Advice to ManagementAdvice

    Develop people, invest I people both in skill and monetarily

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    It is very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    get a chance to learn new and complicated things

    Cons

    Process Not followed in some areas

    Positive Outlook
  7.  

    It was a nice company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    The best things here in this company are the benefits they are providing.

    Cons

    Some of the Challenges in this company are the Salary and benefits sometimes we always have a dispute with this company its really hard to file a dispute since their payroll is in India it really takes time.

    Advice to ManagementAdvice

    Please Ask your employees what are the things you need to improve. Don't just say it to us Do it!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Citi Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Lots of projects with big names

    Cons

    They don't pay that we'll and not a company who cares about employees.

    Advice to ManagementAdvice

    Treat employees better and recycle good employees by putting them on other projects when one ends.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Customer Service - Turbo Tax

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY (US)
    Former Employee - Technical Support Representative in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    They were very detailed in regard to training prior to releasing us to take live calls. In addition, we were given the opportunity to listen in as agents assisted customers, and this gave us a chance to advise the agent the steps we would take. This helped develop a relationship with our co-workers as well as gain an understanding of what the workflow would be like.

    Cons

    My main challenge was my commute of nearly 70 miles one way, combined with the relatively low income of under $10 per hour. I made the same money for similar positions nearly 20 years ago, but was grateful for the opportunity to receive any income by the time I was offered this position.

    Advice to ManagementAdvice

    Keep up the excellent training, but consider offering your employees wages that they can support themselves and their families with. The majority of those I worked with were younger, and I feel that with experience should also come compensation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    WAH Technical Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WAH Technical Specialist
    Current Employee - WAH Technical Specialist

    I have been working at Sutherland Global Services part-time (less than an year)

    Pros

    Working at home is great; Good promotion and bonus opportunities;
    Part-time work is only 25 hours mandatory, but you get opportunity for all the
    overtime you can handle.

    Cons

    Time-off is non-existent; have to make-up all time off;
    Software for WAH is only acceptable; Systems down frequently, practically every day there is
    a software problem that requires technical support to work without basic tools.
    Technical positions requires mandatory sales regardless of how good you are at technical support.

    Advice to ManagementAdvice

    Technical positions should pay more; time-off policies should be created for WAH positions.
    Initial training should be more specific to the real job requirements.
    Imposing sales requirements in a technical position should be eliminated.
    Sales should be a requirement of sales ONLY not CSR or technical positions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    More or Less, decent company but they need a lot of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Consultant in Rochester, NY (US)
    Former Employee - WAH Consultant in Rochester, NY (US)

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Higher wage than most
    Some managers really great and really care
    Nearly all coaches / team leads sincerely care
    As I will acknowledge below, I WILL recommend this job, but watch your back and speak up when you feel the need. Know your rights.

    Cons

    Frequent tool issues, crashes
    Some managers leave a lot to be desired, inconsistent
    VERY inconsistent with company policy, including attendance guidelines, metrics
    High turnover rate
    They hire under qualified people now
    Over the 3 1/2 years I was there I / we progressively were made to do more work / support more departments as they were phased out

    Advice to ManagementAdvice

    Remember who you are and where you started. (It's the higher up managers who show their true sides.) The main manager who I was under was GREAT!

    Recommends
    No opinion of CEO

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