Telefónica Reviews

Updated 26 October 2014
Updated 26 October 2014
191 Reviews
3.6
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Telefónica President Cesar Alierta
Cesar Alierta
44 Ratings

Review Highlights

Pros
  • Nice culture overall (just not in the team I was working in) and work life balance (in 22 reviews)

  • Promote flexible working / allow working from home, where role permits (in 15 reviews)


Cons
  • Faceless organisation where if you work in the extremities then you don't get a look-in from senior management (in 10 reviews)

  • Decision making can be slow given the many layers of bureaucracy (in 9 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Thoroughly enjoyable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SOX Consultant in Slough, Buckinghamshire, South East England, England
    Current Employee - SOX Consultant in Slough, Buckinghamshire, South East England, England

    I have been working at Telefónica as a contractor (more than 3 years)

    Pros

    As a contractor, I felt like part of the team. Company went well beyond normal support allowing work from home. No training required. Company values employee engagement first.

    Cons

    I would have liked to have stayed and worked on other projects.

    Advice to ManagementAdvice

    Set career paths and development plans. Most people seemed to stay exactly where they were three years after I joined. There are allot of yes men.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Telefonica

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Slough, Berkshire, South East England, England
    Current Employee - Sales Executive in Slough, Berkshire, South East England, England

    I have been working at Telefónica full-time (more than 8 years)

    Pros

    Amazing place and people top work with. Fast paced and a great work ethic.

    Cons

    no downsides to this company.

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Pros

    Plenty of earning opportunity and was able to progress to assistant branch manager within eighteen months. Very supportive team too.

    Cons

    Faceless organisation where if you work in the extremities then you don't get a look-in from senior management. Before I left they started to squeeze rewards structure and their mystery shopping should never have been the decider on whether a bonus is paid or not. It put too much pressure on staff.

    Advice to ManagementAdvice

    Review staff rewards and client feedback models.

    Recommends
    No opinion of CEO
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  5.  

    Company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica as a contractor (more than an year)

    Pros

    Lots of energy and passion, flexible working

    Cons

    Complexities of organisation can make decisions slow

    Advice to ManagementAdvice

    Simplify

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    good work environment accross business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Engineer in London, England
    Current Employee - Test Engineer in London, England

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    Good colleagues, magnifient knowledge, vibrant ideas

    Cons

    bad communication between departments best business in the world

    Recommends
    Positive Outlook
  7.  

    Extremely good company to work for with great career progression opportunities once in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Telefónica

    Pros

    Forward thinking, professional, fun challenging

    Cons

    You need to be a team player

    Neutral Outlook
  8.  

    Fast paced delivery environment with a focus on getting the Employee Experience right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Human Resources Consultant in Slough, Berkshire, South East England, England
    Current Employee - Human Resources Consultant in Slough, Berkshire, South East England, England

    I have been working at Telefónica

    Pros

    Great environment, both in terms of the physical environment but also the atmosphere

    Very positive focus on Customer Service and satisfaction

    The employee experience is genuinely something that they work hard on

    Competitive package and great flexible benefits

    Cons

    Many Line Managers seem to be promoted due to technical abilities or previous experience and don't necessarily have the skills to be great people managers which can impact the employee experience. There is no "induction" for new line managers to help them through this transition

    Limited after work social interaction due to campus location (Slough)

    Some decisions can take too long and normally involve going far up the LM chain - there's not much confidence in the LM's to make proactive decisions, even if the rhetoric says otherwise

    Telefonica own O2 which gives them great financial backing and O2 are positively impacting on Telefonica, however for larger scale projects it can severely impact the pace of decisions.

    Significant stakeholder management is needed at all levels to work around the above two points and also the "politics" of cross functional decisions

    Advice to ManagementAdvice

    Put more focus on Line Manager capability, especially at the point of promotion
    Delegate decision making and empower middle managers. Encourage greater risk taking and don't burn people if they get it wrong initially - the rewards are more likely to be greater than the risks.
    Ensure expectations are realistic on large scale projects where multiple countries are involved - be open and honest with employees on the comms around this as well - they'll understand

    Recommends
    Approves of CEO
  9.  

    Good company,marketable left with few marketable skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Allpication Analyst in Leeds, England
    Former Employee - Allpication Analyst in Leeds, England

    I worked at Telefónica

    Pros

    Excellent company with great benefits linked to the music and data sides of the business. Very old technologies used in parts of IT so not great for technical career growth but you'd have to be a fool not to develop excellent general skills in business side of IT. Most contracts since have proved O2 is very professional with its head screwed on.

    Cons

    Terrible management of offshore contractors leaves gaping holes in applications that are probably put there as deliberate money spinners for the developers off shore. Offshore guys confided that brown paper bags change hands regularly to allow money spinners into production.

    Recommends
    No opinion of CEO
  10.  

    Perfect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Madrid (Spain)
    Current Employee - Software Engineer in Madrid (Spain)

    I have been working at Telefónica as an intern (less than an year)

    Pros

    Great conditions in all terms.

    Cons

    Not enough salary and not very well career development.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    IT Process Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Process Manager in Madrid (Spain)
    Current Employee - IT Process Manager in Madrid (Spain)

    I have been working at Telefónica full-time (more than 3 years)

    Pros

    Stability, Help from anyone, compensation above average.

    Cons

    Hard to move horizontally to other positions. Even harder to move up to different positions.

    Recommends
    Positive Outlook
    Approves of CEO

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