Telefónica
3.5 of 5 152 reviews
www.telefonica.com Madrid, Spain 500 to 999 Employees

Telefónica Reviews

Updated Apr 12, 2014
All Employees Current Employees Only

3.5 152 reviews

                             

71% Approve of the CEO

Telefónica President Cesar Alierta

Cesar Alierta

(28 ratings)

72% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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Very good

Anonymous Employee (Former Employee)

I worked at Telefónica

ProsPlenty of earning opportunity and was able to progress to assistant branch manager within eighteen months. Very supportive team too.

ConsFaceless organisation where if you work in the extremities then you don't get a look-in from senior management. Before I left they started to squeeze rewards structure and their mystery shopping should never have been the decider on whether a bonus is paid or not. It put too much pressure on staff.

Advice to Senior ManagementReview staff rewards and client feedback models.

Yes, I would recommend this company to a friend

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Company in transition

Anonymous Employee (Former Employee)

I worked at Telefónica as a contractor for more than a year

ProsLots of energy and passion, flexible working

ConsComplexities of organisation can make decisions slow

Advice to Senior ManagementSimplify

Yes, I would recommend this company to a friend

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good work environment accross business

Test Engineer (Current Employee)
London, England

I have been working at Telefónica full-time for more than 3 years

ProsGood colleagues, magnifient knowledge, vibrant ideas

Consbad communication between departments best business in the world

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Extremely good company to work for with great career progression opportunities once in

Anonymous Employee (Former Employee)

I worked at Telefónica

ProsForward thinking, professional, fun challenging

ConsYou need to be a team player

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Fast paced delivery environment with a focus on getting the Employee Experience right

Human Resources Consultant (Current Employee)
Slough, Berkshire, South East England, England

I have been working at Telefónica

ProsGreat environment, both in terms of the physical environment but also the atmosphere

Very positive focus on Customer Service and satisfaction

The employee experience is genuinely something that they work hard on

Competitive package and great flexible benefits

ConsMany Line Managers seem to be promoted due to technical abilities or previous experience and don't necessarily have the skills to be great people managers which can impact the employee experience. There is no "induction" for new line managers to help them through this transition

Limited after work social interaction due to campus location (Slough)

Some decisions can take too long and normally involve going far up the LM chain - there's not much confidence in the LM's to make proactive decisions, even if the rhetoric says otherwise

Telefonica own O2 which gives them great financial backing and O2 are positively impacting on Telefonica, however for larger scale projects it can severely impact the pace of decisions.

Significant stakeholder management is needed at all levels to work around the above two points and also the "politics" of cross functional decisions

Advice to Senior ManagementPut more focus on Line Manager capability, especially at the point of promotion
Delegate decision making and empower middle managers. Encourage greater risk taking and don't burn people if they get it wrong initially - the rewards are more likely to be greater than the risks.
Ensure expectations are realistic on large scale projects where multiple countries are involved - be open and honest with employees on the comms around this as well - they'll understand

Yes, I would recommend this company to a friend

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Good company,marketable left with few marketable skills

Allpication Analyst (Former Employee)
Leeds, England

I worked at Telefónica

ProsExcellent company with great benefits linked to the music and data sides of the business. Very old technologies used in parts of IT so not great for technical career growth but you'd have to be a fool not to develop excellent general skills in business side of IT. Most contracts since have proved O2 is very professional with its head screwed on.

ConsTerrible management of offshore contractors leaves gaping holes in applications that are probably put there as deliberate money spinners for the developers off shore. Offshore guys confided that brown paper bags change hands regularly to allow money spinners into production.

Yes, I would recommend this company to a friend

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Great Opportunity

Planning Coordinator (Former Employee)
Caracas, Capital District (Venezuela)

I worked at Telefónica full-time for more than a year

ProsIr is a great Company worldwide thats has a good Enviroment. It is in the Top 3 of Great Place To Work in Venezuela for the past 5 years. Every day you learn a lot about the business. Has excellent benefits and nice people.

ConsAs it is a big company sometimes can be hard to manage changes as it grows. People has too get use to have changes, for their own good.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company

Anonymous Employee (Former Employee)

I worked at Telefónica

ProsPeople focused
Great culture
Lots of training
Fast moving

ConsTough industry but makes for a more challenging role

Advice to Senior ManagementKeep it up

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Very good company to work for

Strategy Consultant (Former Employee)
Munich (Germany)

I worked at Telefónica as a contractor for less than a year

ProsThe firm offer very good opportunities to learn with freedom within boundaries. Employees enjoy good social environment and are with lots of energy and passion for work.

ConsThe hardest thing for every firm is not only to set up the right corporate mission and vision, but to align those to the people, and furthermore, to make all employees to start believing in their firm’s value and mission. This is not so well elaborated internally, therefore external picture is respectively adequate to the internal one.

Yes, I would recommend this company to a friend

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Brilliant place to work always

Outbound Sales (Current Employee)
Dublin, Dublin (Ireland)

I have been working at Telefónica full-time for more than 5 years

ProsScope for promotion is huge here

ConsTough economic conditions in europe

Advice to Senior ManagementContinue to invest in peoople where possible

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Telefónica reviews and ratings - including employee satisfaction and approval ratings for Telefónica CEO Cesar Alierta. All 28 reviews are posted anonymously by Telefónica employees.