The Children's Place

www.childrensplace.com
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The Children's Place Reviews

Updated 24 February 2015
Updated 24 February 2015
147 Reviews
3.0
147 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Children's Place President & CEO Jane Elfers
Jane Elfers
147 Ratings

Review Highlights

Pros
  • Employee discount is good especially since it can be used on all sale and clearance (in 40 reviews)

  • Good money, good quality clothing, great discount on the clothes (in 24 reviews)


Cons
  • Associates are expected to train upper management when unqualified management is hired (in 58 reviews)

  • Top managment would make last minute decisions and we would have to stay late to redo floor sets (in 33 reviews)

More Highlights

147 Employee Reviews Back to all Reviews

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  1.  

    Good starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Saint Louis, MO (US)
    Former Employee - Sales Associate in Saint Louis, MO (US)

    I worked at The Children's Place part-time (less than a year)

    Pros

    Friendly, welcoming staff and management
    Good for first time retail position

    Cons

    Difficult to achieve expectations both in duties and sales quotas

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Wasted several long years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place

    Pros

    -Good benefits/pto
    -They like to promote from within, (but only because they can pay you A LOT less than an external hire-max raise for a promotion is 20%)
    -Discount of 25%, 40% during associate appreciation
    -Sales Leads are guaranteed 20 hours a week, which was nice (although they didn't receive any benefits like pto)
    -Full time only had to work 30 hours a week; my SM rarely worked more than 40 hours-so really good work life balance
    -One weekend off a month for managers
    -Some freedom with visuals.
    -Flexible with sales associates' schedules. You could get a lot of hours during the holidays and the summer if you wanted them, but during off season, but it was more like 10 hours a week for associates-the hours had to go to the managers first, and whatever was left could be split among the associates. Good about working around school/work schedules

    Cons

    -They recently started hiring new associates at min wage to save money.
    -Payroll was a joke. The store had to be perfect at night to close, but we were in trouble if we stayed because we couldn't be over in payroll.
    -Call-in shifts. Most associates didn't stay long/turnover was really high-which was reflected in our raises.
    -SM seemed to spend a lot (most) of the time in store on the phone and in the back office
    -Training was a joke. I was supposed to have two weeks of training...I think I got 2 or 3 days.
    -Raises are only yearly and are based on how well the store is doing-if you didn't make your Place Card and sales goals, you aren't getting a raise. If you do get a raise, the most I ever saw anyone get was .25 cents.
    -I can't tell you how many times I had to set a sale-change EVERY sign in the ENTIRE store-only for it to be switched back 3 days later. They changed sales constantly-it was ridiculous and incredibly time consuming. Plus, there was no extra payroll for those nights, and we still had to have a perfect close and be out on time.
    -Shipment...oh shipment...some days we would get 20 boxes-that's manageable...some days we would get 120 boxes and then the next day get 50 more-we had no place to put them. We also got no payroll to get through the shipment-which meant we were working on the sales floor. "Tasking" on the sales floor? You can't do that! We were caught in a catch-22-no payroll for a shipment team to process boxes....but we weren't supposed to do it on the sales floor.
    -Allocation-please tell me why we got sent 5 size runs of something that IS NOT SELLING, but got sent no extra product of the stuff that the customers want. We would sell out of shorts in mid-July and customers would be mad and walk right back out of the store.
    -Conversion...oh my God that word still haunts me. Everything was about conversion. If you had bad conversion that day, you were going to get a phone call about it. I cringed when a customer would just stand by the door, or if a person came in and out of the store multiple times because the sensor would be them up, and your conversion wold look terrible, even if it really wasn't. And when you got the phone call, you couldn't use that excuse, you just had to say you weren't doing your job, or you should have greeted more...you better never say it was anything other than your own poor customer service
    -Place Cards-I hate Place Cards, hate them, hate them, hate them. You were supposed to get at least two apps per day, and boy were you in trouble if you weren't "driving Place Card applications"...my manager would write people up over not getting any
    -Rewards program-this was not that bad, EXCEPT that you had to ask customers for the rewards program, if they didn't have that you had to sign them up, if they didn't want to you had to ask for their email and phone number...after all that you have to ask about the credit card...if it was a large transaction, usually the customer didn't care...but they just wanted to buy a pair of sunglasses they would get very frustrated
    -There are supply freezes where you can't order any supplies-we ran out of bags more than a couple times.
    -If you got a customer complaint, you got written up-didn't matter if the associate did nothing wrong or not. If a customer complained, the manager had to do anything to make it right-extra coupons, highly discounted product, etc.
    -Some of the upper management was nice, some of them were just rude-cussing out my SM on the sales floor in front of customers and associates? That's incredibly unprofessional.
    -HR is a joke. Don't complain, it won't matter.

    Advice to ManagementAdvice

    I know it's retail and there are always going to be frustrating customers, a high workload, and odd work hours, but you can still make it a place people want to work. Maybe the incredibly high turnover for both associates and managers should tell you something.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Kins Plaza Children"s Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)

    I worked at The Children's Place

    Pros

    Managers are very friendly and helpful

    Cons

    Not many hours after holidays, somewhat of favoritism when it comes to employees, rude customers, stealing

    Advice to ManagementAdvice

    Randomly review the stores without them knowing so you can get a better look on what goes on daily.

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful  

    I did not like this job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Children's Place part-time (less than a year)

    Pros

    there are none at all

    Cons

    managers were terrible and rude

    Advice to ManagementAdvice

    Have the skills for the job

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    Neutral "OK"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Raleigh, NC (US)
    Current Employee - Assistant Store Manager in Raleigh, NC (US)

    I have been working at The Children's Place full-time (more than a year)

    Pros

    Lots of PTO & sick time available, overall good benefits.

    Cons

    Company likes to find ways to "cut corners" financially whether it be---not donating to ANY causes or promoting the company whatsoever, not renting a space on the shopping center marquee to advertise to those passing by that the store is even there, lowering associate pay to minimum wage, giving 20 cent (if any at all) yearly raises to store leads, etc. Then they will punish store workers for not making yearly goals when the company has put literally all of the odds against you.
    Company can MOVE you to another location if they choose & you have little to no say in it.

    Advice to ManagementAdvice

    Better associate pay leads to better candidates for hire as well as more dedicated workers, less call outs, less people quitting for higher paying jobs, etc.
    Floor sets & updates are not relevant based on items that have moved to "sale" or are no longer in the store. Confuses associates & leaves them to decide what to put in place of incorrect items shown on floor sets.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Good pay but unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at The Children's Place

    Pros

    Great products, great sales, always new product.

    Cons

    Over worked, under appreciated. Not a smooth working machine. All the issues are with corporate. No traing and no time for it.

    Advice to ManagementAdvice

    Get it together.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Fast paced & challenging work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Children's Place

    Pros

    Great benefits, some great mentors, & leaders

    Cons

    Constant floorset updates & price changes. Heavy workload with 2 person coverage.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Co-Sales Manager

    Former Employee - Co-Sales Manager
    Former Employee - Co-Sales Manager

    I worked at The Children's Place

    Pros

    The product was of great quality, it was easy to sell because it was something I believed in.

    Cons

    Constantly pressuring you to do more work with less and less hours to do it.

    Advice to ManagementAdvice

    Work in a store, see how life really is.

  10.  

    Very unprofessional environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Houma, LA (US)
    Former Employee - Assistant Store Manager in Houma, LA (US)

    I worked at The Children's Place full-time (more than 3 years)

    Pros

    Very fun environment-great music to work to.
    The clothing was very well made and we always had great sales, promos and coupons.
    The benefit package and pay were inline with other retailers,

    Cons

    The store I worked at had some rude and very unprofessional employees.
    The workload was always heavy and we never had enough hours to keep up with it etc.

    Advice to ManagementAdvice

    Keep a closer eye on store personnel and atmosphere.
    Allow for more hours during heavy workloads.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Unrealistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at The Children's Place full-time (more than a year)

    Pros

    Great benefits as far as holiday pay and pto.

    Cons

    Payroll is ridiculous. Not enough time to do everything. Updates on top of updates make it difficult to set store. Poor training.

    Doesn't Recommend
    Neutral Outlook

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