The Hartford

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The Hartford Reviews

Updated 8 August 2014
Updated 8 August 2014
553 Reviews

3.1
553 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
11 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 55 reviews)

  • Work from home option can be available after a year or two also (in 37 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 30 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

123 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Hard Work does not Conquer All

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Santee, CA (US)
    Former Employee - Customer Service Representative in Santee, CA (US)

    Pros

    Fellow employees, camaraderie, casual attire days.

    Cons

    Meat-grinder, turn-over rate 75% first year, push for perfection, blatantly lying to customers, political correctness, nepotism, salary to start is low, advancement does not include higher pay only different title, every facet of one's job is scrutinized, when dealing with difficult customers don't expect management to have your back.

    Advice to ManagementAdvice

    Share the wealth, reward employees who perform above expectations, stop using your employees ideas as your own, tell the truth to customers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Good training. Micromanaged and no work/life balance.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good but not great extensive training program teaching you the fundamentals of the position.

    Cons

    Unrealistic caseload. In my second interview of three I was told that it was a 40 hour/week job but in reality it was really 60+ hour/week job if one were to successful meet the required metrics. Myself and team members regularly worked 6 or 7 days a week and my relationship with my family suffered. To make matters worse this was a salaried position.

    There was a very high turn over rate. There were six people in my training class and after a year I was the only one remaining.

    Advice to ManagementAdvice

    If you want to combat high employee turnover and the high costs of hiring and training you have to treat people like humans not robots. Metrics are important but your employees are more valuable. Maybe if you paid your employees more or paid them hourly with overtime your attrition would improve. Based on my sour employment experience I do not recommend this company as an employer or their products to anyone.

  3. 1 person found this helpful  

    It's a job, a paycheck and there are some decent benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New Hartford, NY (US)
    Current Employee - Anonymous Employee in New Hartford, NY (US)

    Pros

    Work/life balance is decent. As long as there are enough people to handle the workload, time off is not usually denied. Lateral moves are abundant, especially if you are interested in being a customer care representative. Casual dress is offered frequently, usually as a "reward" for departmental goals being met. We have a new CEO - as with any change in management, this could possibly be a positive thing. All of upper management is currently being re-aligned/re-assigned at this time.

    Cons

    Most of the people are snobs, unable or unwilling to admit when they make an error, but very quick to point out any you make. Gossip seems to be more important than working, and favoritism is rampant. As long as you are willing to kiss up to your manager, you are golden. God forbid you have an opinion that runs against the norm. Training is deplorable - there are no longer any specific trainers, it is all in-house now. There are very few established procedures, and none of them are controlled in a standardized manner. Anyone can access and revise them. As long as the person training you is willing to share all information, tips, shortcuts, etc then you are set. If they are not, then you could struggle for weeks or months trying to grasp the fundamentals of the line of business, all the while trying to meet the endless "goals" set by your manager. "Coaching" is a joke and while some managers tend to micromanage their workers, others can be so laid back that they may as well not be there at all. Promotions are non-existent for the average worker - they are reserved for the executive levels. More and more work is being shipped to India in off-shore projects. Even the IT troubleshooting has been sent offshore. It can take weeks to get needed applications set up to complete training goals or provide workers with the desktop applications needed to do their jobs.

    Advice to ManagementAdvice

    Only ask for our opinions if you are willing to listen and act on them. Otherwise you are wasting our time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Was once a decent place to work...hope things turn around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The paycheck and some of the benefits. Some good people, but even those seem to be flying out the door more and more, which is really a infinite con.

    Cons

    Leadership that doesn't seem to know what they want to do. Historic management that clearly didn't know what they were doing. Employees that don't seem to have the tools or the skills to compete in the marketplace. Work life balance doesn't mean working from home is a good thing in many cases. Doesn't have the clout it thinks it has. Musical chairs of employees and management. Your traditional corporate politics company, its everywhere.

    Advice to ManagementAdvice

    Purge more of the old guard, from top to bottom.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Oklahoma City, OK (US)
    Former Employee - Customer Service Representative in Oklahoma City, OK (US)

    Pros

    Good time off, people are great

    Cons

    Micro managememt to it's most psychotic level. Used to be a phenomenal company. Then they hired horrible sr. management. Bathroom breaks are timed, if it takes you more than 5 minutes to start your competer in the mornings you'll have a manager asking you what's taking so long. Don't ever be caught talking to another employee cause they'll get on to you for that as well. The stress level is so high it's not uncommon to see paramedics escorting people out due to mental breakdowns, heart attacks. IT was recently outsourced overseas so you have a computer problem you have to speak to someone in India that can't understand you and you can't understand them. Meanwhile your manager is upset with you that it's taking so long. You can't even go to your manager to ask a question, you have to ask through a chatroom while talking to the customer. Because calling the customer back hurts your metrics, but if the customer calls back it hurts your metrics as well. Morale is pathetic and management doesn't care. They go through reps like toilet paper.

    Advice to ManagementAdvice

    Stop taking pay and benefits away from the people that have salaries below the poverty line, and then give the CEO a $4 million dollar raise. Doesn't set to well with your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Cons outweigh pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Varied
    Former Employee - Varied

    Pros

    Work-at-home availability, good health benefits if you can afford or need them, paid time off if you can schedule it, more than minimum wage

    Cons

    Extreme disorganization and mismanagement, inconsistent and incomplete policies and procedures, confusion over correct workflows between departments, outdated technology, poor scheduling and anticipation of customer needs (results in constant outsourcing, overtime, and denied vacation requests), constantly putting out fires while simultaneously wasting time redecorating the broken fire extinguishers, no true HR department, highly questionable decision-making (especially when addressing internal errors that cost the company money)

    Advice to ManagementAdvice

    Learn how to put people before profits whenever it's the right thing to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Agent  in  Southington, CT (US)
    Current Employee - Inside Sales Agent in Southington, CT (US)

    Pros

    PTO, great and nice people, fun times. good work from home ability, good hours, good benefits. good systems, easy to sell

    Cons

    No money, boring, crazy people to work with and talk on phones with, terrible scripts to follow, too much drama, no advancement

    Advice to ManagementAdvice

    Pay more $$$

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Unappreciated and never satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Allentown, PA (US)
    Former Employee - Sales in Allentown, PA (US)

    Pros

    Some of the co workers are great - the rest are a bit car salesmanish ... depends on what type of person you like ...

    Cons

    Micromanaging, and when I say micromanaging they follow you in the bathroom if you are taking too long. You are the best thing on earth if you have a good month but one bad day and your useless to them. They want you to answer calls like a machine, nothing you do is right, I suggest they just script their employees then since you can never please your manager. Managers really some times have nothing to say so they pick randomly at you just to seem important.

    Advice to ManagementAdvice

    Treat your employees with respect and like adults and maybe they will perform like that for you.

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Management  in  Hartford, CT (US)
    Former Employee - Project Management in Hartford, CT (US)

    Pros

    The company Has a remote worker policy. Has nice bonuses. They encourage internal advancement

    Cons

    If you are accustomed to working under a project management structure you will be sorely disappointed. Employees are home grown people who worked up the ranks with now real background working in leadership roles. Their heads are in the sand and make it hard for newcomers to give feedback for change or progressive work structures. Legacy employees resist change and management will not enforce changes. They talk the talk but won't require it. Beware if you are a newcomer. They say you're being hired for your experience and need for change but they don't mean it

    Advice to ManagementAdvice

    Bring in more people from the outside world who have fresh ideas and trust and support them to implement. Give people real training where needed. Shadowing and other internal training is nice but if they are shadowing people who are reinforcing old ways, it is not very progressive.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    OK if you are young and inexperienced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Allentown, PA (US)
    Former Employee - Sales Representative in Allentown, PA (US)

    Pros

    Very flexible hours (call center) and options to work from home.

    Cons

    Unprofessional atmosphere, no opportunities. OK for a first job but you wouldn't want to make a career of it.

    Advice to ManagementAdvice

    Realize that good employees are your best asset

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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