Thomas Cook

  www.thomascookgroup.com
  www.thomascookgroup.com
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Thomas Cook Reviews

Updated 7 August 2014
Updated 7 August 2014
42 Reviews
2.8
42 Reviews
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Thomas Cook Group CEO Harriet Green
Harriet Green
15 Ratings

14 Employee Reviews Back to all reviews

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  1.  

    To achieve, you need to know the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager  in  Peterborough, England
    Current Employee - Product Manager in Peterborough, England

    I have been working at Thomas Cook full-time for more than 3 years

    Pros

    Large company, therefore provides great experience. Can move into different areas, including tour operating, retail, online, airline, cabin crew, or even overseas representation.

    Cons

    The company mindset is difficult to break. They operate on a 'you do it our way' only mentality, which limits creativity, and can be un-motivational.

    Advice to ManagementAdvice

    Keep in touch with your staff more. There are a lot of Board members, Directors and people in high powered positions, yet the people on the ground do not know who they are.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    They have the right vision; just don't understand how to get there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England
    Former Employee - Anonymous Employee in London, England

    I worked at Thomas Cook full-time for less than a year

    Pros

    Nice place to work at; a lot of the people know what they have to do and what is expected out of them.

    Cons

    Compensation and Benefits are not that great and never clearly explained. No working from home option as management do not trust anyone. Majority of the office is filled with out-sourced people who know how to estimate and demonstrate 3 times more efforts and costs to the management. No collaboration between teams. 5 meetings happen simultaneously to discuss the same topic and the team that screams louder get their way in regardless if its the wrong solution and will take a lot longer to implement.

    Advice to ManagementAdvice

    Open your eyes see where your money is going. Surely your largest competitor who has a team of not more than 50 are doing something right to be on-track with a company that has been around for such a long-time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good people but huge divide between management and lower level staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Yield Analyst  in  Peterborough, England
    Former Employee - Yield Analyst in Peterborough, England

    I worked at Thomas Cook full-time for more than 3 years

    Pros

    Friendly colleagues, relaxed atmosphere, good travel perks, big company with lots of job opportunities

    Cons

    Clueless management, takes a long time to earn decent travel perks, old IT systems, poor levels of pay

    Advice to ManagementAdvice

    Involve ground staff more in decision-making process

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Too much pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Thomas Cook part-time for more than 10 years

    Pros

    Great travel benefits
    Good name in company
    Great product to sell

    Cons

    Too much pressure on individuals, esp when shops are short staffed and not replaced. There is too much you are expected to focus on at any one time and then they change the information they give you something completely different to focus on

    Observations and mystery shops staff do not like these and don't perform the best when they know they are being "watched" the introduction of video mystery shops will be the final straw for many staff and when you can't do you job from worrying if you will be caught on camera or scrutinised no one will perform to the best of ability.

    Targets stretching and over stretching and new performance objectives now brought in which once agin will probably get scrapped and something else brought in.

    Advice to ManagementAdvice

    Trust your long term staff on the fact they will do their job and not have to be continually monitored/ observed and have to live in fear of the mystery shopper.

    Support stores where they need extra staff and not give to much information to focus on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Very good colleagues. Good pay, really good lay overs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook

    Pros

    Experiencing places I might never been able to go to. Travelling the world.

    Cons

    No full te employment. Contracts only.

    Advice to ManagementAdvice

    Start giving younger people full time employment.

  7.  

    Great people, unorganized management and systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Litigation Support Executive  in  Bradford, Yorkshire and the Humber, England
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England

    I worked at Thomas Cook full-time for less than a year

    Pros

    The people that work there are amazing! Everyone works as a team and tries to make it work.

    Cons

    The business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

    Advice to ManagementAdvice

    Streamline programs and work structure.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Mediocre at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  Peterborough, England
    Former Employee - Marketing Manager in Peterborough, England

    I worked at Thomas Cook full-time for more than a year

    Pros

    Fun people, decent travel perks, AGMs

    Cons

    It's in Peterborough which is a bit of a hole

    Advice to ManagementAdvice

    Setup an ecommerce office in London.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    A nice working experience, if you're under 30

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager  in  Glasgow, Scotland
    Former Employee - Customer Service Manager in Glasgow, Scotland

    I worked at Thomas Cook full-time for more than a year

    Pros

    Great initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

    Cons

    Ideal for people coming out of school, or with an HND. Unsuitable for people over 30.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Thomas Cook review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  London, England
    Current Employee - Analyst in London, England

    I have been working at Thomas Cook full-time for more than a year

    Pros

    Well established company, recognized brand, interesting industry.

    Cons

    Unclear strategic direction, too much politics.

    Advice to ManagementAdvice

    Make things simple.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Sears Travel Service operated by Thomas Cook Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook for more than 10 years

    Pros

    Great co-workers,
    Great Customers
    Good suppliers

    Cons

    Too numbers focused
    Not enough marketing support
    No support from Senior Management
    Threats if performance is not at their perceived level. $50.00 revenue per hour is not a realistic goal in this economy or marketing place.

    Doesn't Recommend
    Negative Outlook

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