Thomas Cook

  www.thomascookgroup.com
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Thomas Cook Reviews

Updated Jul 07, 2014

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All Employees Current Employees Only

3.1 38 reviews

75% Approve of the CEO

Thomas Cook Group CEO Harriet Green

Harriet Green

(12 ratings)

42% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    They have the right vision; just don't understand how to get there!

    Anonymous Employee (Former Employee) London, England

    ProsNice place to work at; a lot of the people know what they have to do and what is expected out of them.

    ConsCompensation and Benefits are not that great and never clearly explained. No working from home option as management do not trust anyone. Majority of the office is filled with out-sourced people who know how to estimate and demonstrate 3 times more efforts and costs to the management. No collaboration between teams. 5 meetings happen simultaneously to discuss the same topic and the team that screams louder get their way in regardless if its the wrong solution and will take a lot longer to implement.

    Advice to Senior ManagementOpen your eyes see where your money is going. Surely your largest competitor who has a team of not more than 50 are doing something right to be on-track with a company that has been around for such a long-time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good people but huge divide between management and lower level staff

    Yield Analyst (Former Employee) Peterborough, England

    ProsFriendly colleagues, relaxed atmosphere, good travel perks, big company with lots of job opportunities

    ConsClueless management, takes a long time to earn decent travel perks, old IT systems, poor levels of pay

    Advice to Senior ManagementInvolve ground staff more in decision-making process

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Too much pressure

    Anonymous (Current Employee)

    ProsGreat travel benefits
    Good name in company
    Great product to sell

    ConsToo much pressure on individuals, esp when shops are short staffed and not replaced. There is too much you are expected to focus on at any one time and then they change the information they give you something completely different to focus on

    Observations and mystery shops staff do not like these and don't perform the best when they know they are being "watched" the introduction of video mystery shops will be the final straw for many staff and when you can't do you job from worrying if you will be caught on camera or scrutinised no one will perform to the best of ability.

    Targets stretching and over stretching and new performance objectives now brought in which once agin will probably get scrapped and something else brought in.

    Advice to Senior ManagementTrust your long term staff on the fact they will do their job and not have to be continually monitored/ observed and have to live in fear of the mystery shopper.

    Support stores where they need extra staff and not give to much information to focus on.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Very good colleagues. Good pay, really good lay overs.

    Anonymous Employee (Former Employee)

    ProsExperiencing places I might never been able to go to. Travelling the world.

    ConsNo full te employment. Contracts only.

    Advice to Senior ManagementStart giving younger people full time employment.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great people, unorganized management and systems.

    Litigation Support Executive (Former Employee) Bradford, Yorkshire and the Humber, England

    ProsThe people that work there are amazing! Everyone works as a team and tries to make it work.

    ConsThe business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

    Advice to Senior ManagementStreamline programs and work structure.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Mediocre at best

    Marketing Manager (Former Employee) Peterborough, England

    ProsFun people, decent travel perks, AGMs

    ConsIt's in Peterborough which is a bit of a hole

    Advice to Senior ManagementSetup an ecommerce office in London.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A nice working experience, if you're under 30

    Customer Service Manager (Former Employee) Glasgow, Scotland

    ProsGreat initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

    ConsIdeal for people coming out of school, or with an HND. Unsuitable for people over 30.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Thomas Cook review

    Analyst (Current Employee) London, England

    ProsWell established company, recognized brand, interesting industry.

    ConsUnclear strategic direction, too much politics.

    Advice to Senior ManagementMake things simple.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Sears Travel Service operated by Thomas Cook Canada

    Anonymous Employee (Former Employee)

    ProsGreat co-workers,
    Great Customers
    Good suppliers

    ConsToo numbers focused
    Not enough marketing support
    No support from Senior Management
    Threats if performance is not at their perceived level. $50.00 revenue per hour is not a realistic goal in this economy or marketing place.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Interesting but company not well managed

    Anonymous Employee (Former Employee) Paris (France)

    ProsOpportunities if you are willing to seize them

    ConsTop management not always very competent

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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