Travelex Reviews

Updated 29 September 2014
Updated 29 September 2014
64 Reviews
2.3
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Jackson
23 Ratings

Review Highlights

Pros
  • great working environment and a good place to start off at, easy to get a job there and esay work (in 5 reviews)

  • Cannot really think of any, experience in Foreign Exchange is the only Pro I can think of (in 3 reviews)


Cons
  • Working hours are not regular and make it difficult to plan anything outside of work; work-life balance is poor (in 3 reviews)

  • Low pay especially for responsibly (in 3 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Travelex operates and relies upon the good will of their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Money Manager in Southport, England
    Current Employee - Travel Money Manager in Southport, England

    I have been working at Travelex full-time (more than 5 years)

    Pros

    You have to learn new skills quickly and react and adapt quickly to change which for personal development is very good.

    Cons

    Long term employment or hard work is not rewarded or recognised, Inadequate training given, Lack of management and head office support, stressful environment due to amount of work and responsibility with a small wage budget. Low pay especially for responsibly. Extremely small environment to work in.

    Advice to ManagementAdvice

    Remember your supposed company values and look after and reward those who work so hard for you! Be more organized and give adequate training and supportive tools to support colleague's through change. Listen to your staff and value their opinion and act upon it to create a better work environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    treat their staff like crap!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Money Manager in Hull, England
    Former Employee - Travel Money Manager in Hull, England

    I worked at Travelex part-time (more than 3 years)

    Pros

    Really enjoyed the job as travel money manger for 3 years until I was ill and was penalised for it! It did take over my life though as when ever anyone rang in sick it was my responsiblity to cover the bureau myself if I couldn't get any cover, meaning I would have to cancel plans.

    Cons

    I got a new regional manager whilst I was ill, and he was not sympathetic to the time I had off due to illness. He wanted to discipline me for my absence level even though it was work related and previous to this illness I had not had a single day off sick in over 3 years! I put in a grievance about my regional manager that kept being rescheduled, and it eventually was heard after I had made the decision to leave as i could not continue to work for this man. I have heard similar stories of other people being treated this way since I have left. So it's an ok company to work for until you are ill and need any time off!

    Advice to ManagementAdvice

    Employ decent people as regional mangers and value your staff more.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Low pay and no respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Money Advisor in Hemel Hempstead, England
    Current Employee - Travel Money Advisor in Hemel Hempstead, England

    I have been working at Travelex part-time (less than an year)

    Pros

    Its a job, not much else.

    Cons

    The Management, the lack of respect for lower employees, minimum wage, the amount of stress when no one else pulls there weight, the staff turnover rate is appalling, the rota is always the worst shifts imaginable, and you get no thanks for anything, no opportunities to progress.

    Advice to ManagementAdvice

    Pay attention to the people who actually run the bureaus.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Worst management and HR I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Money Advisor in Havant, England
    Former Employee - Travel Money Advisor in Havant, England

    I worked at Travelex part-time (less than an year)

    Pros

    I can't think of any positives I got from this job

    Cons

    Worked there for a few months and never experienced such a bad working environment. Working in target pressured environment for very little money. My team leader was never concerned with any problems unless brought up my senior management!! Never actually met any of senior management only dealt with them through the phone. HR was one of the poorest I've ever experienced!! Could only contact through email and when they responded they disregarded everything you say and talk down to you. If you are looking for a job don't apply here

    Advice to ManagementAdvice

    Actually visit the bureau's once in a while and possibly treat the staff a lot better

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    The truth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in London, England
    Former Employee - Sales Consultant in London, England

    I worked at Travelex full-time (more than 3 years)

    Pros

    The fellow staff members and location manager Kamlesh Patel. Majority of them were very nice to work with.

    Cons

    Some of the duties (off the top of my head):
    customer service
    sales
    admin
    cleaning duties
    transferring large amounts of money putting ones own life at risk
    operating various computer programs
    handling various account holders
    looking out for anti money laundering
    operating and balancing the till
    managing a bureau de change sometimes by yourself
    working long hours (10 to 12 hour shifts)
    ordering money
    ordering stationery
    doing foreign currency sell off

    the environment:
    understaffed
    overworked
    under appreciated
    risky
    high pressure
    unpaid lunch breaks
    cut backs on overtime pay
    constant change in management, one more incompetent than the last
    institutionalised racism
    almost virtually no career progression (especially for minorities)
    incompetent and negligent HR

    All for the attractive salary of £13,500 per year!!!

    Advice to ManagementAdvice

    Congrats! You're the epitome of Capitalism! Thats not a compliment

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    A Kafkaesque nightmare - Avoid if possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Travelex full-time (more than 5 years)

    Pros

    The temperature rarely gets below -1 C indoors in the winter and you get free parking and uniform. I honestly can't think of any more than that.

    Cons

    It's a pushy cutthroat sales environment, where you are under constant pressure to sell people things they didn't ask for. There are effectively no performance related bonuses, as the targets are always geared to save the company costs on paying out. They also cut costs by withholding pay rises from all but the most ruthless sales staff who, to achieve their targets, have to be overly pushy or risk being seen as a 'mouse' (- actual quote from senior manager).

    You tend to work alone, so your manager only hears if a customer complains, and all hard work and dedication goes unseen and unrewarded. They use covert surveillance methods, so your only real motivation to 'sell-sell-sell' is the fact that you could be serving a mystery shopper. The mystery shopper criteria are way out of line with what 99% of customers actually want. You are tasked with selling a homogenous product (money) that can ONLY be differentiated on price (i.e. exchange rate) but not leading on price. This relies on the customer not being informed of competitors prices, and is therefore taking advantage of customers' lack of information.

    The pressure, the targets, the inconsistently applied rules which keep you in a permanent state of transgression (this way they always have the drop on you), the covert surveillance and often mundane nature of this job make it a Kafkaesque nightmare (seriously - if you know what that means without looking it up, then I would strongly advise that you avoid this company - it doesn't reward intelligence in the slightest). The managers are mostly where they are due to their ability to talk the talk and manipulate one-on-one situations, and are highly predatory and very keen to sort the wheat from the chaff. At the lower levels, this company are loath to give you any real transferable skills, with most procedures/practices being company-specific. They falsely advertise a position as a "sales" role, but these sales skills essentially amount to "would you like fries with that?". One would expect fair pay for the corporate bureaucracy that you have to put up with, but it's all staffed at pennies above minimum wage.

    Advice to ManagementAdvice

    Look very carefully at the regional/middle managers, stop promoting ruthless sociopaths at this level (that's not aimed at Jackie M. - she's a rare gem). Investigate the use of veiled threats, insults, psychological cruelty, bullying, and fear by middle managers - if i wanted to join the Church of Scientology i would have done so by now.

    Uphold the very values you are so keen for front line staff to uphold.

    Reduce staff turnover and travel expenses by giving people jobs that are worth keeping - why operate at a permanently understaffed level? Why depend on a labour market geared your way?

    Pay a fair wage, in line with the skills and responsibilities of the role.

    I will withhold all other advice because, despite having numerous suggestions, they would only increase profit, and not staff satisfaction, and after working for this company I really don't feel like helping in any other way.

    I wish you luck, not in a business sense - I'm sure you'll keep successfully ripping off customers and desperate staff alike - but good luck in that one day you might develop a collective sense of empathy and lose your sense of infallibility and self-importance. Consider that maybe the decisions you make are sometimes wrong and, when they are wrong, admit that they are wrong. Don't be so dogmatic about the unwavering perfection of all senior management decisions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    The worst job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Money Advisor in London, England
    Current Employee - Travel Money Advisor in London, England

    I have been working at Travelex part-time

    Pros

    Colleagues at other stores and regional management are friendly and willing to help; this is crucial considering the amount of time you will spend on the phone to them.

    Cons

    Working hours are not regular and make it difficult to plan anything outside of work; work-life balance is poor. The hours of work are draining, with ten hour shifts on Saturdays being common, as well as late day ends followed by early starts the next day. Contracted hours are more of a minimum number of hours worked in a week; it is not unusual to find yourself working five or ten hours longer than you are contracted to work. The bureaus seem understaffed.

    Activity during shifts has a tendency to be erratic, with long periods sitting alone followed by periods of trying to manage an excessive workload alone. Training is completely inadequate, and you are frequently left alone to carry out tasks that you are unable to do without guidance from more experienced staff. Customers can be awkward, abrupt, rude and aggressive because you are forced to deal with them without having adequate training.

    Wages are poor, and certainly don't justify the amount of pressure, stress and aggravation this job entails. A high number of hours have to be worked per week to qualify for time-and-a-half/double-time wages for overtime.

    Advice to ManagementAdvice

    Better manage workload and working hours, and do more to help employees attain a good work-life balance.

    Fully train staff rather than leaving them to train themselves on the job.

    Pay staff adequately in relation to what their work entails.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Poor Management, Long Lifeless shifts, Terrible pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Money Advisor
    Current Employee - Travel Money Advisor

    I have been working at Travelex full-time (more than an year)

    Pros

    Knowledge of foreign currency and skills in customer service.

    Cons

    Low pay, long lifeless hours,terrible work/life balance, management seem clueless at times,Poor working conditions, Abused by customers about there shoddy products, no appreciation of the workforce unless you sell products (which is not suitable at times and demographics contribute to low sales), trades far below competitors rates,no staff retention, no ability to progress, expect you to work for free at times (before shift starts and after shift ends).

    Advice to ManagementAdvice

    Pay the extra fee when doing background checks to clear staff, rather than waiting for months to employee new starters opposed to paying hotel and mileage costs. This would work out cheaper in the long run. Value your employees more.

    Doesn't Recommend
    Negative Outlook
  10.  

    Poor working conditions, poor pay and not valued

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TMA in London, England
    Former Employee - TMA in London, England

    I worked at Travelex part-time (more than an year)

    Pros

    Cannot really think of any, experience in Foreign Exchange is the only Pro I can think of.

    Cons

    Poor pay with no chance of a payrise, unrealistic targets set to gain a payrise, with various reasons all the time given to not have one, it also falls largely down to your Team Leaders personal preference!

    Health and Safety not adhered to, poor setup, freezing cold, dangerous boxes around, dangerous broken chairs, bad setup of system, printers that shock you when you try and make them work due to faulty leads, often not given appropriate chances to have a break, no laws are adhered to in the company!

    You make your own team by chatting to other stores, and often this is frowned upon as you are not meant to clog up the emails and are not allowed to run up the phone bill, often you sit there for hours and hours in the cold climate with little to NO interaction with other people, taking abuse from customers.

    Not allowed to take your break when the staff canteen is open so no point in pushing the subsided staff canteen at all!

    You have to close to go to the loo, and 9 out of 10 times, there will always be a nice customer waiting and complaining that the bureau is supposed to be open 9-8pm and when they complain to management you get told to take your loo breaks when its quiter!

    Changing of management regularly, changing of staff regularly, often mis paid due to company error and made to wait until the following month, when they often get it wrong again.

    No proper training is given, you are told to look on shared folders, but if you dont know something may arise, how are you supposed to predict what you need? Basically self taught on the job, then management ram procedures down your throat and threaten disciplinary action, when you were never even correctly trained.

    No chance of progression, even though they give you great spill about that in interview.

    Advice to ManagementAdvice

    Better consistant ongoing training, pay that reflects what you want from the employees, better working conditions that meet legal requirements, along with legal breaks (UK)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Very poor company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bristol, England
    Current Employee - Anonymous Employee in Bristol, England

    I have been working at Travelex part-time (more than an year)

    Pros

    Hard to think of any.

    Cons

    Very little training - given access to manual to mainly teach yourself - whilst serving. Little back-up, mainly relying on nearby stores for advice. Hugh pressure to sell with unrealistic targets, targets that must be met to have any chance of a pay-rise. Rotas constantly changed with very little say - mainly due to staff leaving or just walking off.

    Advice to ManagementAdvice

    Employ more staff. Give proper training - not just whilst serving. Give proper and easy back-up support during whole of opening hours. PAY STAFF FOR A SMALL PERIOD BEFORE AND AFTER OPENING HOURS, do not just presume that your staff will work for free in order to open bureau and to do the considerable shut down process!! (They won't!). Also if changing staff over during day allow for a paid cross over period. Train your managers better. Pay the staff better - we are currently paid less than the Sainsburys shop staff and for a considerable larger responsibility and stress - so we leave at an incredible rate. Rotas should be organized and handled better - staff do not like to have constant day changes - set days from beginning of employment would be better, where possible. Also initial interviews should be more honest, telling someone that they will finish work at 7pm, but failing to tell them that they will be lucky to finish an shut down until at least 7.30-7.45pm, everyday, is dis-honest. To then presume that you will not expect pay for it without having to ask and ask again is beyond belief.

    Doesn't Recommend
    No opinion of CEO

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